Find work in Canada.

571,727 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 9 mins ago
W
Digital Marketing Specialist
Wajax
Toronto, ON
- Full-time
The Digital Media Specialist will support the development, execution, optimization, and reporting of digital media campaigns across multiple channels. This role will support the Sr.…
Added 9 mins ago
Specialist, Software Engineering (MW-Azure)
CMHC - SCHL
Ottawa, ON · Toronto, ON · Montreal, QC
Join the Technology and Business Transformation team, in the Specialist, Software Engineering position, where the next generation of cloud-based solutions is being built to enable CMHC’s…
Added 9 mins ago
Senior Specialist, Data Governance
Brother Canada
Dollard-Des Ormeaux, QC
The Senior Specialist, Data Governance, is responsible for executing data consistency, data quality and data protection within the data governance framework. This role reports to a Senior…
Added 9 mins ago
Q
Senior Revenue Enablement Specialist, Digital
Quadient
Markham, ON
- $90,000 to $100,000 CAD / year
- Full-time
We are looking for an experienced and results-driven Senior Revenue Enablement Specialist, Digital to join our global Revenue Enablement team.
Added 55 mins ago
Service Experience Specialist
City of Edmonton
AB
…looking for a dynamic, forward-thinking Service Experience Specialist to provide strategic operational support across Community Services. In this role, you will act as an internal…
Added 1 hour ago
Q
Senior Revenue Enablement Specialist, Digital
Quadient
Markham, ON
- $90,000 to $100,000 CAD / year
- Full-time
We are looking for an experienced and results-driven Senior Revenue Enablement Specialist, Digital to join our global Revenue Enablement team.
Added 1 hour ago
D
Programmer analyst, System and infrastructure operations, maintenance and development
Desjardins
Levis, QC · Montreal, QC
- Full-time
…client and partner requirements and you recommend appropriate IT solutions. You plan, prioritize and coordinate work to stay on schedule and meet objectives. Your projects and initiatives…
Added 1 hour ago
FI
QA Specialist (SQL, ETL)
Flexstaf I.T. Inc.
Toronto, ON · Greater Toronto Area, Canada
- Contract
Position: Systems Testing/QA Specialist - Senior (SQL, ETL, Data Warehouse, Data Migration)
Added 1 hour ago
P
Sales & Renewals Specialist
PheedLoop
Toronto, ON · North York, ON
- Full-time
…From virtual event platforms and automated event management solutions to innovative hardware like self-check-in kiosks and smart badges, we’re revolutionizing the way events are planned and…
Added 1 hour ago
GR
Data Services Specialist – Weekend Shift
Global Relay
Vancouver, BC
- Full-time
…industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world’s most highly regulated firms,…
Added 1 hour ago
Support Specialist, Technical Support - L1
Global Relay
Vancouver, BC
…industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world’s most highly regulated firms,…
Added 1 hour ago
C
Learning Technology Specialist
CAE
Halifax, NS · Ottawa, ON
- Full-time
The Learning Technology Specialist designs, develops, integrates, and supports learning technology solutions that enable effective learning experiences and provide meaningful insights into…
Added 1 hour ago
A
Spécialiste des outils digitaux - Publications Techniques / Digital Tools Business Specialist - Technical Publications
Airbus
Mirabel, QC · Montreal, QC
- Full-time
…devrez travailler conjointement avec les équipes de support aux solutions digitales, de support informatique et les homologues situés à…
Added 1 hour ago
FG
Software Engineer, Full-Stack Applications (Associate Director)- AI Fluent
Fitch Group
Toronto, ON
- $180,000 to $220,000 CAD / year
…leadership with a passion for innovation, partnering with product, analytics, and technology teams to modernize workflows and accelerate responsible AI adoption across the tribe and…
Added 1 hour ago
CT
Marketing Specialist
Civic Touch Solutions
Toronto, ON · Greater Toronto Area, Canada
- Full-time
…ground up! We are looking for a creative, hands-on Marketing Specialist to support two innovative products - one serving the B2C market and the other focused on B2B…
Added 1 hour ago
GR
Support Specialist, Technical Support - L1
Global Relay
Vancouver, BC
- Full-time
…industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world’s most highly regulated firms,…
Added 2 hours ago
HT
Systems Testing / QA Specialist
Hirematic Talent Solutions
Toronto, ON
- $40 to $48 CAD / hour
- Contract
We are seeking an experienced Senior Systems Testing / QA Specialist with a strong background in software quality assurance and testing. The successful candidate will be responsible for…
Added 2 hours ago
GR
Support Specialist, Technical Support - L1
Global Relay
Vancouver, BC
- Full-time
…industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world’s most highly regulated firms,…
Added 2 hours ago
B
Business Intelligence Specialist
Bevertec
Toronto, ON
- Contract
RQ00414 - Business Intelligence Specialist - Level 3 (Senior Cloudera Data Lake Platform Consultant)
Added 2 hours ago
CT
Marketing Specialist
Civic Touch Solutions
Toronto, ON · Greater Toronto Area, Canada
- Full-time
…ground up! We are looking for a creative, hands-on Marketing Specialist to support two innovative products - one serving the B2C market and the other focused on B2B…
Added 2 hours ago
KS
Digital Transformation Analyst
Kelly Services (Canada), Ltd.
Calgary, AB
- Contract
Website Transformation Digital Communications Specialist
Added 2 hours ago
LA
Oracle ERP Compliance & Security Specialist
LGS, an IBM Company
Ottawa, ON
- Contract
We are looking for an experienced Oracle ERP Compliance & Security Specialist to join our Finance Business Systems Support team and help keep the system secure, compliant, and running…
Added 4 hours ago
A
Growth Marketing Specialist
Apertera
Toronto, ON
- Full-time
Apertera is leading the evolution of language solutions for high-stakes content. We partner with enterprises as an extension of their teams, combining professional expertise with Adaptive…
Added 4 hours ago
U
SRM Specialist
UNFI
Concord, ON
- $42,000 to $61,800 USD / year
- Full-time
…delivering the division's key objectives, primarily through data maintenance, adminstration, reporting and management of…
Added 4 hours ago
CC
RQ11753 - Data Analytical Specialist/Scientist - Senior
CCI- Computer Consultants International, Inc.
Toronto, ON
- Full-time
Work closely with client’s groups to assess current data analytics and reporting capabilities, gather future-state requirements and identify further opportunities for improvement

Global Relay

Support Specialist, Technical Support - L1

Vancouver, BC, Canada

British Columbia - Base salary range: $50,000 CAD - $65,000 CAD · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: British Columbia - Base salary range: $50,000 CAD - $65,000 CAD
Job type: Full-time
Posting language: English
Posted: Nov 3, 2026

Original job description

Who we are:

For over 25 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world’s most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations.

Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. It’s a place where you can genuinely make an impact – and be recognized for it.

We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. To that end, we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other, completely free of barriers.

Your role:

We are seeking a highly motivated, client-focused L1 Technical Support to support our Small and Medium Business (SMB) team as part of the Technical Support team.

This role is focused on being the first point of contact for our customers, providing foundational support to ensure our services run correctly and smoothly. This role is part of our 24x7 Frontline team, responsible for triaging of tickets, assisting customers with authorizing requests, adding and removing users on customers’ account and services, basic troubleshooting and initial support for Global Relay services.

You will learn to use creative problem-solving to understand customer issues, gather necessary information and resolve entry-level technical problems. You will work in a fast-paced environment, effectively communicating both verbally and in writing to escalate more complex issues to Intermediate and Senior Specialists while handling initial user requests and administrative tasks.

This role balances entry level technical troubleshooting capability with an understanding of client business impact, ensuring issues are resolved efficiently and professionally.

Your responsibilities:

Be the first point of contact for customers, providing first level technical support for all Global Relay Services
Assist customers with basic technical issues and end user queries
Collect pertinent issue details and create clear, detailed escalation tickets for Intermediate Technical Support Specialists to investigate and resolve
Perform user management requests, self-service requests and simple script import requests
Manage support queues and triage cases to appropriate resources
Manage our customers' authorized contact changes
Maintain accurate documentation of troubleshooting steps, and resolutions
Handle overflow calls from admins where required

About you:

You are technically strong, operationally disciplined, and comfortable working within a structured support model. You understand the importance of balancing responsiveness with scalability and process adherence. You thrive in collaborative environments and are comfortable working alone as well as part of a team.

Minimum 1-2 Years in a customer facing technical support role.
Strong desire to learn and develop technical troubleshooting skills.
Ability to manage multiple priorities in a structured environment.
Excellent attention to detail and the ability to follow defined policies and procedures.
Strong written and verbal communication skills in English.

Your technical skills:

Basic troubleshooting and problem-solving capabilities.
Knowledge of SAML authentication and Single Sign-On (SSO) desired by not mandatory.
Familiarity with Microsoft Office Suite is desired.
Prior experience with Salesforce or Jira is an asset.
Basic demonstrable knowledge in two or more of the following areas:
- Networking fundamentals (AD, ADFS, TCP/IP, DNS, DHCP, VPN, LDAP, SSO)
- Microsoft Exchange, Office 365, or Google Workspace
- Windows Server and workstation environments
- Basic scripting (PowerShell, Perl, VBScript, SQL)
- Relevant certifications (MCSE, MCITP, CCNA, PMP) is an asset
- Instant Messaging, SMS, and Voice services

Working conditions:

Support is a 24x7 team using a follow-the-sun model
Specialists must be willing and able to work occasionally outside of business hours, including weekends
This is a fully in-office role, with flexibility as required

Compensation:Global Relay advertises the pay range for this role in compliance with British Columbia’s pay transparency laws. Individual pay rates are determined by evaluating factors such as expertise, skills, education, and professional background. The range below reflects the expected annual base salary, which is only one element of our comprehensive total rewards package designed to reflect our company pay philosophy, culture and values. We aim to foster an inspiring work environment and support employees' work-life rhythms. We provide a comprehensive extended health benefits program, including virtual healthcare and a wellness allowance. Employees also receive annual allotted vacation days, which increase based on tenure. Other benefits include: Paid sick days, maternity/parental enhancement program, bonus, and an RRSP contribution matching program. For Vancouver-based employees, we provide a subsidized meal program, courtesy of our talented in-house culinary team!

British Columbia - Base salary range: $50,000 CAD - $65,000 CAD

What you can expect:

At Global Relay, there’s no ceiling to what you can achieve. It’s the land of opportunity for the energetic, the intelligent, the driven. You’ll receive the mentoring, coaching, and support you need to reach your career goals. You’ll be part of a culture that breeds creativity and rewards perseverance and hard work. And you’ll be working alongside smart, talented individuals from diverse backgrounds, with complementary knowledge and skills.

Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion.

We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual.

To learn more about our business, culture, and community involvement, visit www.globalrelay.com.

Apply About employer

More about this job

Responsibilities

Provide first-level technical support to customers, handle basic troubleshooting and user or account requests, and manage support queues and ticket triage. Document issues and resolutions clearly, escalating complex cases to intermediate or senior specialists as needed.

Requirements

Candidates should have 1–2 years of customer-facing technical support experience, strong communication and organizational skills, and a willingness to develop troubleshooting expertise. Basic troubleshooting ability is required, while knowledge of networking, authentication, productivity platforms, scripting, or related technical areas is desired or considered an asset.

Skills

Technical Support
Customer Service
Troubleshooting
Problem-Solving
Ticket Triage
User Management
Escalation Documentation
Written Communication
Verbal Communication
Networking Fundamentals
SAML Authentication
Single Sign-On
Microsoft Office
Salesforce
Jira
Basic Scripting

Benefits

Extended Health Benefits
Virtual Healthcare
Wellness Allowance
Paid Vacation
Paid Sick Days
Maternity and Parental Leave Enhancement
Bonus
RRSP Contribution Matching
Subsidized Meal Program

Visa sponsorship

Not detected in the job text

Keywords

Technical Support
Customer Support
Small and Medium Business
Ticket Triage
Escalation Tickets
User Management
Authorized Contacts
Troubleshooting
SAML
Single Sign-On
Networking Fundamentals
Active Directory
ADFS
TCP/IP
DNS
DHCP
VPN
LDAP
Microsoft Exchange
Office 365
Google Workspace
Windows Server
PowerShell
Perl
VBScript
SQL
Salesforce
Jira
Instant Messaging
SMS

Report this job