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Added 5 mins ago
Customer Service Specialist - Permitting
The City of Red Deer
Red Deer, AB
This position is a primary level of contact for customer service under the Building function of Inspections & Licensing, and provides support within the Development area for Permitted Use…
Added 5 mins ago
UF
Specialist, Women’s Philanthropy (18 Month Contract)
UJA Federation of Greater Toronto
Toronto, ON · North York, Ontario
- Full-time
The Women’s Philanthropy team is seeking a specialist to provide a variety of project management and administrative support services for the team.
Added 5 mins ago
RL
Badging and Finishing Support Operator
Romet Limited
ON · Mississauga, ON
- Full-time
…technological platforms are designed to seamlessly provide customer-centric measurement solutions. Our mission is centered on customer satisfaction through responsive deliveries, technical…
Added 20 mins ago
B&
Security Manager (Women's College Hospital)
Black & McDonald Limited
Toronto, ON
- $85,000 to $90,000 CAD / year
- Full-time
…strong track record of delivering operational excellence and customer-focused solutions that stand the test of…
Added 20 mins ago
SD
Beauty Specialist, Hourly Part Time Flexible Shifts
Shoppers Drug Mart
Edmonton, AB
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 20 mins ago
SD
Beauty Specialist, Hourly Part Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
Ottawa, ON
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 20 mins ago
CC
Supporter Engagement Specialist
Canadian Cancer Society
Ottawa, ON · Toronto, ON
- Full-time
- Temporary
The Supporter Engagement Specialist independently solicits and secures support from an account portfolio of donors, participants, companies, and third-party groups, to meet our Supporter…
Added 20 mins ago
A
Digital Marketing Specialist
AlgaeCal
Remote, Canada
- Remote
If that sounds like you, we should talk. AlgaeCal is looking for a sharp, organized, and data-driven Digital Marketing Specialist. You’ll help build and run the email, SMS, rewards, and…
Added 20 mins ago
RI
Food Safety and Compliance Specialist
Rentokil Initial
Kamloops, BC
- $45,000 to $47,000 CAD / year
- Full-time
Steritech is the market leader in food safety, quality assurance, and customer experience management. We pride ourselves on being a trusted partner to many of the world’s leading brands…
Added 20 mins ago
RI
Food Safety and Compliance Specialist
Rentokil Initial
Nanaimo, BC
- $45,000 to $47,000 CAD / year
- Full-time
Steritech is the market leader in food safety, quality assurance, and customer experience management. We pride ourselves on being a trusted partner to many of the world’s leading brands…
Added 20 mins ago
E
Specialist, System Integration - Health Care
EllisDon
Mississauga, ON
- Full-time
Support customer presentations, technical discussions, and solution development, providing expertise throughout the project lifecycle.
Added 20 mins ago
Senior Strategic Sourcing Specialist- Packaging- (Rigid Plastic)
Lactalis
Toronto, ON
…intelligence, risk mitigation, contract management, budget support, and continuous improvement initiatives. Additionally, the Senior Buyer will collaborate with Plant Operations, Packaging…
Added 20 mins ago
Proposals and Marketing Manager
PCL Construction
Montreal, QC
Choose a career with rewards that matter. PCL's total rewards are designed to support your growth, well-being and future success -- because when you succeed, we all do. Our offerings could…
Added 20 mins ago
D
Advisor, Business
Desjardins
Montreal, QC
- Full-time
…personalized solutions tailored to client needs. You serve as a specialist and resource person for your unit, members and clients and represent your unit before decision-making bodies. You…
Added 20 mins ago
RI
Food Safety and Compliance Specialist
Rentokil Initial
Nanaimo, BC
- $45,000 to $47,000 CAD / year
- Full-time
Steritech is the market leader in food safety, quality assurance, and customer experience management. We pride ourselves on being a trusted partner to many of the world's leading brands…
Added 20 mins ago
CO
Customer Service Specialist - Permitting
City of Red Deer
Red Deer, AB
- Full-time
This position is a primary level of contact for customer service under the Building function of Inspections & Licensing, and provides support within the Development area for Permitted Use…
Added 20 mins ago
BC
Human Resources Specialist
British Columbia Schizophrenia Society
Vancouver, BC
- Full-time
The Human Resources Specialist provides day-to-day HR support to BCSS’s provincial office and regional teams. The position supports recruitment and onboarding, employee records, training…
Added 20 mins ago
BC
Accounts Payable Specialist
BC Comfort Group
Burnaby, BC
- Contract
Role Description The Accounts Payable and Receivable Specialist is responsible for managing the full cycle of vendor and customer accounts, including processing invoices, reconciling…
Added 20 mins ago
NT
Accounts Receivable & Credit Specialist
Nova Truck Centres
Dartmouth, NS
- Full-time
Join our Team! Nova Enterprises Limited is seeking a full-time Accounts Receivable & Credit Specialist. If you’re a detail-oriented, analytical, and proactive professional with a strong…
Added 35 mins ago
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Client Advisor
RBC
Ottawa, ON
- Part-time
…on-boarding a new client, or referring a complex opportunity to a specialist, your expertise will contribute to creating meaningful and memorable client experiences to drive client…
Added 35 mins ago
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Human Resources - Payroll and Benefits Specialist
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Toronto, ON · Scarborough, ON
- Full-time
The Payroll & Benefits Specialist will manage and oversee the end-to-end payroll processes for both the Canada and United States, ensuring accuracy, compliance, and efficiency. In addition…
Added 35 mins ago
RI
Food Safety and Compliance Specialist
Rentokil Initial
Kamloops, BC
- $45,000 to $47,000 CAD / year
- Full-time
Steritech is the market leader in food safety, quality assurance, and customer experience management. We pride ourselves on being a trusted partner to many of the world's leading brands…
Added 35 mins ago
BC
Senior Electrical Engineer – Power Systems & High Voltage
BBA Consultants
Toronto, ON
- Full-time
Guide projects from feasibility and technology selection through grid interconnection, detailed design, construction support and commissioning.
Added 35 mins ago
Q
Senior Revenue Enablement Specialist, Digital
Quadient
Markham, ON
- $90,000 to $100,000 CAD / year
- Full-time
At Quadient, we support businesses of all sizes in their digital transformation and growth journey, unlocking operational efficiency with reliable, secure, and sustainable automation…
Added 35 mins ago
T
Customer Service Specialist
Techo-Bloc
Longueuil, QC · Saint-Hubert, QC
- Full-time
We are looking for a Customer Service Specialist to join our team in Saint-Hubert, QC. Lay the foundation for your future with us!

Global Relay

Support Specialist, Technical Support - L1

Vancouver, BC, Canada

British Columbia - Base salary range: $50,000 CAD - $65,000 CAD · Full-time

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Job details

Pay: British Columbia - Base salary range: $50,000 CAD - $65,000 CAD
Job type: Full-time
Apply by: Dec 3, 2026
Posting language: English
Posted: Nov 3, 2026

Original job description

Who we are:

For over 25 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world’s most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations.

Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. It’s a place where you can genuinely make an impact – and be recognized for it.

We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. To that end, we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other, completely free of barriers.

Your role:

We are seeking a highly motivated, client-focused L1 Technical Support to support our Small and Medium Business (SMB) team as part of the Technical Support team.

This role is focused on being the first point of contact for our customers, providing foundational support to ensure our services run correctly and smoothly. This role is part of our 24x7 Frontline team, responsible for triaging of tickets, assisting customers with authorizing requests, adding and removing users on customers’ account and services, basic troubleshooting and initial support for Global Relay services.

You will learn to use creative problem-solving to understand customer issues, gather necessary information and resolve entry-level technical problems. You will work in a fast-paced environment, effectively communicating both verbally and in writing to escalate more complex issues to Intermediate and Senior Specialists while handling initial user requests and administrative tasks.

This role balances entry level technical troubleshooting capability with an understanding of client business impact, ensuring issues are resolved efficiently and professionally.

Your responsibilities:

Be the first point of contact for customers, providing first level technical support for all Global Relay Services
Assist customers with basic technical issues and end user queries
Collect pertinent issue details and create clear, detailed escalation tickets for Intermediate Technical Support Specialists to investigate and resolve
Perform user management requests, self-service requests and simple script import requests
Manage support queues and triage cases to appropriate resources
Manage our customers' authorized contact changes
Maintain accurate documentation of troubleshooting steps, and resolutions
Handle overflow calls from admins where required

About you:

You are technically strong, operationally disciplined, and comfortable working within a structured support model. You understand the importance of balancing responsiveness with scalability and process adherence. You thrive in collaborative environments and are comfortable working alone as well as part of a team.

Minimum 1-2 Years in a customer facing technical support role.
Strong desire to learn and develop technical troubleshooting skills.
Ability to manage multiple priorities in a structured environment.
Excellent attention to detail and the ability to follow defined policies and procedures.
Strong written and verbal communication skills in English.

Your technical skills:

Basic troubleshooting and problem-solving capabilities.
Knowledge of SAML authentication and Single Sign-On (SSO) desired by not mandatory.
Familiarity with Microsoft Office Suite is desired.
Prior experience with Salesforce or Jira is an asset.
Basic demonstrable knowledge in two or more of the following areas:
- Networking fundamentals (AD, ADFS, TCP/IP, DNS, DHCP, VPN, LDAP, SSO)
- Microsoft Exchange, Office 365, or Google Workspace
- Windows Server and workstation environments
- Basic scripting (PowerShell, Perl, VBScript, SQL)
- Relevant certifications (MCSE, MCITP, CCNA, PMP) is an asset
- Instant Messaging, SMS, and Voice services

Working conditions:

Support is a 24x7 team using a follow-the-sun model
Specialists must be willing and able to work occasionally outside of business hours, including weekends
This is a fully in-office role, with flexibility as required

Compensation:Global Relay advertises the pay range for this role in compliance with British Columbia’s pay transparency laws. Individual pay rates are determined by evaluating factors such as expertise, skills, education, and professional background. The range below reflects the expected annual base salary, which is only one element of our comprehensive total rewards package designed to reflect our company pay philosophy, culture and values. We aim to foster an inspiring work environment and support employees' work-life rhythms. We provide a comprehensive extended health benefits program, including virtual healthcare and a wellness allowance. Employees also receive annual allotted vacation days, which increase based on tenure. Other benefits include: Paid sick days, maternity/parental enhancement program, bonus, and an RRSP contribution matching program. For Vancouver-based employees, we provide a subsidized meal program, courtesy of our talented in-house culinary team!

British Columbia - Base salary range: $50,000 CAD - $65,000 CAD

What you can expect:

At Global Relay, there’s no ceiling to what you can achieve. It’s the land of opportunity for the energetic, the intelligent, the driven. You’ll receive the mentoring, coaching, and support you need to reach your career goals. You’ll be part of a culture that breeds creativity and rewards perseverance and hard work. And you’ll be working alongside smart, talented individuals from diverse backgrounds, with complementary knowledge and skills.

Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion.

We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual.

To learn more about our business, culture, and community involvement, visit www.globalrelay.com.

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More about this job

Responsibilities

Serve as the first point of contact for customers, providing basic technical support, handling user and account requests, and triaging support cases. Document troubleshooting and resolutions, create detailed escalation tickets for complex issues, and manage support queues and authorized contact changes.

Requirements

Candidates need 1–2 years of customer-facing technical support experience, strong communication and organizational skills, attention to detail, and a willingness to develop troubleshooting skills. Basic troubleshooting ability and demonstrable knowledge in at least two technical areas are expected; familiarity with SAML/SSO, Microsoft Office, Salesforce, Jira, and relevant certifications are desirable or assets.

Skills

Technical Support
Customer Service
Troubleshooting
Problem-Solving
Ticket Triage
Escalation Management
User Management
Written Communication
Verbal Communication
Networking Fundamentals
SAML Authentication
Single Sign-On
Microsoft Office
Salesforce
Jira
Scripting

Benefits

Extended Health Benefits
Virtual Healthcare
Wellness Allowance
Paid Vacation
Paid Sick Days
Maternity and Parental Leave Enhancement
Bonus
RRSP Contribution Matching
Subsidized Meal Program

Visa sponsorship

Not detected in the job text

Keywords

Technical Support
Customer Support
Small and Medium Business
Ticket Triage
Escalation Tickets
User Management
Authorized Contacts
Troubleshooting
SAML
Single Sign-On
Networking Fundamentals
Active Directory
ADFS
TCP/IP
DNS
DHCP
VPN
LDAP
Microsoft Exchange
Office 365
Google Workspace
Windows Server
PowerShell
Perl
VBScript
SQL
Salesforce
Jira
Instant Messaging
SMS

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