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Added 6 mins ago
TA
Customer Success Manager, Scaled Accounts
Tali AI
Toronto, ON
- Full-time
Familiarity with HubSpot, BigQuery, or customer health and analytics platforms.
Added 21 mins ago
ZS
Regulatory Information Management RIM
Zodiac Solutions, Inc
Mississauga, ON
- Full-time
Added 21 mins ago
M
Accounts Payable Specialist
Mevotech
Toronto, ON
- Full-time
Mevotech is seeking an experienced Accounts Payable Specialist to join our dynamic team.
Added 36 mins ago
BC
Financial Solutions Specialist - Nordel Branch
Beem Credit Union
Surrey, BC
- Full-time
The Financial Solutions Specialist provides advanced, licensed investment advice and multi‑goal financial strategies aligned to members’ life events and evolving financial needs. Working in…
Added 36 mins ago
O
Spécialiste Associé.e en logistique | Associate Specialist Logistics
Organon
Kirkland, QC
- Full-time
Reporting into the Associate Director, Supply Chain Operations, Canada, the Associate Specialist Logistics will support the Canadian Supply Chain Operations team across all functions; Trade…
Added 1 hour ago
M
Billing Specialist
Manulife
Halifax, NS · Kitchener, ON · Toronto, ON · Waterloo, ON · Montreal, QC
- Full-time
The ASO Billing Specialist is responsible for ensuring accurate and timely billing for Administrative Services Only (ASO) accounts. This role involves daily monitoring and management of…
Added 1 hour ago
NB
Analyst commercial financing operation
National Bank of Canada
Montreal, QC
- Temporary
…Financing Operation (CFO) sector at National Bank means acting as a specialist in preparing legal documentation or analyzing and authorizing the compliance of the financing files of the…
Added 1 hour ago
NA
AIRCRAFT DATA SPECIALIST
Naval Air Warfare Center Training Systems Division (NAWCTSD)
Cherry Point, AB
- Full-time
You will serve as a Aircraft Data Specialist in the Commanding Officer of FLTREADCEN EAST.
Added 1 hour ago
NW
Sales Manager
Northerm Windows & Doors
Vancouver, BC
- $90,000 to $100,000 CAD / year
- Full-time
Work with the Digital Marketing Specialist to evaluate the quality of marketing-generated leads and improve the process for converting inquiries into sales opportunities.
Added 1 hour ago
NB
Analyst
National Bank of Canada
Montreal, QC
- Full-time
A career in Financial Markets Operations within the large Market Events team at National Bank means acting as a specialist in securities distributions and market events processing. This…
Added 1 hour ago
TT
Operational Performance Specialist (13921)
Toronto Transit Commission (TTC)
Toronto, ON · Greater Toronto Area, Canada
- $91,109.2 to $113,895.6 CAD / year
- Full-time
Are you seeking a new career opportunity? We are looking for an Operational Performance Specialist, Elevating Devices to join our team!
Added 1 hour ago
NB
CRO Specialist
National Bank of Canada
Montreal, QC
- Full-time
A career as a CRO Specialist (CRO) in the Digital Acquisition team at National Bank means being part of a passionate conversion team that bases its actions on an interpretation of data. We…
Added 1 hour ago
NB
Senior Analyst Regulatory Data and Integration
National Bank of Canada
Montreal, QC
- Full-time
…Capital Markets Delivery team at National Bank means acting as a specialist in regulatory data related to derivatives. This role allows you to make a positive impact on our organization…
Added 1 hour ago
NB
Senior Data Engineer
National Bank of Canada
Montreal, QC
- Full-time
…regulatory projects team at National Bank means serving as a Data Analytics Specialist. This position allows you to have a positive impact on our organisation thanks to your expertise in…
Added 1 hour ago
MC
Spécialiste Merchandising en ligne / E-Merchandiser (Remplacement de congé de maternité - Maternity Leave Replacement)
Mobilia Canada
Pointe-Claire, QC
- Full-time
Utiliser des outils d'analyse (ex. analytics ou heatmaps) pour comprendre le comportement des utilisateurs.
Added 1 hour ago
C
Senior Project Manager – Operational Systems & Digital Solutions
CIMA+
Mississauga, ON · Toronto, Ontario
- $125,440 to $172,440 CAD / year
- Full-time
…infrastructure, networks and cybersecurity. We are not looking for a specialist in every technology layer, but rather for someone with sufficient technical depth and breadth to understand…
Added 1 hour ago
LC
Senior Strategic Sourcing Specialist- Packaging- (Rigid Plastic)
Lactalis Canada
Toronto, ON · Etobicoke, ON
- Full-time
Added 2 hours ago
E
Conduct Programs Specialist
EPITEC
Montreal, QC
- Contract
We are seeking an experienced Conduct Programs Specialist to support conduct, governance, control, and remediation initiatives within a large financial-services environment.
Added 2 hours ago
C
Senior Project Manager – Operational Systems & Digital Solutions
CIMA+
Toronto, ON
- $125,440 to $172,440 CAD / year
- Full-time
…infrastructure, networks and cybersecurity. We are not looking for a specialist in every technology layer, but rather for someone with sufficient technical depth and breadth to understand…
Added 2 hours ago
C
Senior Project Manager – Operational Systems & Digital Solutions
CIMA+
Mississauga, ON
- $125,440 to $172,440 CAD / year
- Full-time
…infrastructure, networks and cybersecurity. We are not looking for a specialist in every technology layer, but rather for someone with sufficient technical depth and breadth to understand…
Added 2 hours ago
VB
Spec, Planning & Business Partnership - Finance
Vale Base Metals
Toronto, ON
- Full-time
We are currently seeking an IT Specialist – Finance to join our Information Technology team in Toronto, Ontario.
Added 2 hours ago
VB
Sr Specialist - Project Estimating & Cost Control
Vale Base Metals
Toronto, ON
- Full-time
We are seeking a Sr Specialist – Project Estimating & Cost Control to join our VBM / CTO / Studies / Project Controls team in Toronto, Ontario.
Added 2 hours ago
NT
People Business Partner
Novarc Technologies Inc.
Burnaby, BC
- $85,000 to $100,000 CAD / year
- Full-time
Serve as the trained backup for the Payroll & Benefits Specialist: process or review payroll runs, answer benefits questions, and handle enrollments, changes, and terminations during…
Added 2 hours ago
D
Analyst, System and infrastructure operations, maintenance and development
Desjardins
Montreal, QC
- Full-time
…in a wide range of fields. You lead and serve as a systems specialist for your unit, clients and practitioners. More specifically, you will be required…
Added 2 hours ago
CT
Senior Disaster Recovery Specialist
Canadian Tire Corporation
Toronto, ON
- Full-time

Global Relay

Support Specialist, Technical Support - L1

Vancouver, BC, Canada

$50,000 - $65,000 CAD

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Job details

Pay: $50,000 - $65,000 CAD
Posting language: English
Posted: Nov 3, 2026

Original job description

Who we are:

For over 25 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world’s most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations.

Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. It’s a place where you can genuinely make an impact – and be recognized for it.

We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. To that end, we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other, completely free of barriers.

Your role:

We are seeking a highly motivated, client-focused L1 Technical Support to support our Small and Medium Business (SMB) team as part of the Technical Support team.

This role is focused on being the first point of contact for our customers, providing foundational support to ensure our services run correctly and smoothly. This role is part of our 24x7 Frontline team, responsible for triaging of tickets, assisting customers with authorizing requests, adding and removing users on customers’ account and services, basic troubleshooting and initial support for Global Relay services.

You will learn to use creative problem-solving to understand customer issues, gather necessary information and resolve entry-level technical problems. You will work in a fast-paced environment, effectively communicating both verbally and in writing to escalate more complex issues to Intermediate and Senior Specialists while handling initial user requests and administrative tasks.

This role balances entry level technical troubleshooting capability with an understanding of client business impact, ensuring issues are resolved efficiently and professionally.

Your responsibilities:

Be the first point of contact for customers, providing first level technical support for all Global Relay Services
Assist customers with basic technical issues and end user queries
Collect pertinent issue details and create clear, detailed escalation tickets for Intermediate Technical Support Specialists to investigate and resolve
Perform user management requests, self-service requests and simple script import requests
Manage support queues and triage cases to appropriate resources
Manage our customers' authorized contact changes
Maintain accurate documentation of troubleshooting steps, and resolutions
Handle overflow calls from admins where required

About you:

You are technically strong, operationally disciplined, and comfortable working within a structured support model. You understand the importance of balancing responsiveness with scalability and process adherence. You thrive in collaborative environments and are comfortable working alone as well as part of a team.

Minimum 1-2 Years in a customer facing technical support role.
Strong desire to learn and develop technical troubleshooting skills.
Ability to manage multiple priorities in a structured environment.
Excellent attention to detail and the ability to follow defined policies and procedures.
Strong written and verbal communication skills in English.

Your technical skills:

Basic troubleshooting and problem-solving capabilities.
Knowledge of SAML authentication and Single Sign-On (SSO) desired by not mandatory.
Familiarity with Microsoft Office Suite is desired.
Prior experience with Salesforce or Jira is an asset.
Basic demonstrable knowledge in two or more of the following areas:
- Networking fundamentals (AD, ADFS, TCP/IP, DNS, DHCP, VPN, LDAP, SSO)
- Microsoft Exchange, Office 365, or Google Workspace
- Windows Server and workstation environments
- Basic scripting (PowerShell, Perl, VBScript, SQL)
- Relevant certifications (MCSE, MCITP, CCNA, PMP) is an asset
- Instant Messaging, SMS, and Voice services

Working conditions:

Support is a 24x7 team using a follow-the-sun model
Specialists must be willing and able to work occasionally outside of business hours, including weekends
This is a fully in-office role, with flexibility as required

Compensation:

Global Relay advertises the pay range for this role in compliance with British Columbia’s pay transparency laws. Individual pay rates are determined by evaluating factors such as expertise, skills, education, and professional background.

The range below reflects the expected annual base salary, which is only one element of our comprehensive total rewards package designed to reflect our company pay philosophy, culture and values. We aim to foster an inspiring work environment and support employees' work-life rhythms. We provide a comprehensive extended health benefits program, including virtual healthcare and a wellness allowance. Employees also receive annual allotted vacation days, which increase based on tenure. Other benefits include: Paid sick days, maternity/parental enhancement program, bonus, and an RRSP contribution matching program.

For Vancouver-based employees, we provide a subsidized meal program, courtesy of our talented in-house culinary team!

British Columbia - Base salary range

$50,000 - $65,000 CAD

What you can expect:

At Global Relay, there’s no ceiling to what you can achieve. It’s the land of opportunity for the energetic, the intelligent, the driven. You’ll receive the mentoring, coaching, and support you need to reach your career goals. You’ll be part of a culture that breeds creativity and rewards perseverance and hard work. And you’ll be working alongside smart, talented individuals from diverse backgrounds, with complementary knowledge and skills.

Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion.

We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual.

To learn more about our business, culture, and community involvement, visit www.globalrelay.com.

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More about this job

Responsibilities

Serve as the first point of contact for SMB customers, providing foundational technical support and triaging tickets. Manage user requests, maintain accurate documentation of troubleshooting steps, and escalate complex issues to senior specialists.

Requirements

Requires 1-2 years of experience in a customer-facing technical support role and strong troubleshooting skills. Candidates must possess excellent communication skills and the ability to work in a structured, 24x7 environment.

Skills

Technical support
Troubleshooting
Problem-solving
Customer service
Networking fundamentals
Active Directory
ADFS
TCP/IP
DNS
DHCP
VPN
LDAP
SSO
Microsoft Office Suite
Salesforce
Jira

Benefits

Extended health benefits
Virtual healthcare
Wellness allowance
Paid vacation
Paid sick days
Maternity/parental enhancement program
Bonus
RRSP contribution matching
Subsidized meal program

Visa sponsorship

Not detected in the job text

Keywords

Technical Support
SMB
Cloud Archiving
Surveillance
eDiscovery
Analytics
SAML
Single Sign-On
Microsoft Exchange
Office 365
Google Workspace
Windows Server
PowerShell
Perl
VBScript
SQL
MCSE
MCITP
CCNA
PMP
Instant Messaging
SMS
Voice Services
Triage
User Management
Documentation
Escalation
Compliance
Information Archiving
Customer-facing

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