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Added 9 mins ago
GV
Aviseur Technique – Turbine/ Alternateur Mécanique (Manic 3)-4
GE Vernova
Baie-Comeau, QC
- Full-time
Examiner et valider les résultats d’essais, contribuer à la documentation « tel que construit » (as-built) et aux dossiers de remise O&M.
Added 9 mins ago
A
Digital Change Specialist
AECOM
Mississauga, ON
- $70,000 to $120,000 CAD / year
- Full-time
AECOM Mississauga is hiring a Digital Change Specialist to support a major infrastructure program.
Added 24 mins ago
JH
Spécialiste en conformité / Specialist, Compliance
Jubilant HollisterStier CMO
Kirkland, QC
- Full-time
Contribuer aux contrôles d'efficacité et à la documentation des résultats des actions correctives et préventives.
Added 24 mins ago
TL
Maintenance Specialist - The Stella
Tricon Living
Toronto, ON
- Full-time
…communities and the people who call them home. The Maintenance Specialist plays an important role in delivering on this commitment across our Toronto portfolio, combining technical…
Added 24 mins ago
LM
Automation Sales Specialist – Warehouse Systems & Automation
Leavitt Machinery
Brampton, ON
- Full-time
Leavitt Machinery is looking for a dynamic Automation Sales Specialist to join our team in Brampton, Ontario. As the Automation Sales Specialist you will will drive the development of…
Added 24 mins ago
NT
People Business Partner
Novarc Technologies Inc.
Burnaby, BC
- $85,000 to $100,000 CAD / year
- Full-time
Continuously improve onboarding and offboarding checklists, templates, and process documentation.
Added 24 mins ago
D
Analyst, System and infrastructure operations, maintenance and development
Desjardins
Montreal, QC
- Full-time
…in a wide range of fields. You lead and serve as a systems specialist for your unit, clients and practitioners. More specifically, you will be required…
Added 24 mins ago
CT
Senior Disaster Recovery Specialist
Canadian Tire Corporation
Toronto, ON
- Full-time
Develop and improve DR planning and testing methodologies, runbook templates, documentation standards, and repeatable practices; provide technical guidance and knowledge sharing to…
Added 39 mins ago
IO
Engineer, Design and Fabrication
Invest Ottawa
Ottawa, ON
- Full-time
Produce and modify CAD models, drawings, and CAM programs, apply design for manufacturability and assembly, and reverse-engineer or repair existing hardware where no documentation exists
Added 39 mins ago
B
Mortgage Specialist
BMO
Markham, ON
- Full-time
…with great earning possibilities? Becoming a BMO® Mortgage Specialist can offer you all that and much more. Expect to fill an important and rewarding role – helping customers make their…
Added 39 mins ago
A
Flight Control System Certification Specialist / Spécialiste de Certification des Systèmes de Commandes de Vol
Airbus
Mirabel, QC · Montreal, QC
- Full-time
Approuver les rapports techniques, tels que la documentation des exigences techniques, y compris la validation et la vérification des exigences.
Added 54 mins ago
CN
Fire System Specialist
Canadian Nuclear Laboratories
Chalk River, ON
- Full-time
Are you looking for a role that will challenge you? Can you see yourself as a Fire System Specialist, helping ensure the safe and reliable operation of fire protection systems that support…
Added 54 mins ago
TS
IT Specialist
The State Group
Mississauga, ON
- Full-time
We are seeking an IT Specialist based at our Mississauga, Ontario location.
Added 54 mins ago
LH
Physiotherapist
Lifemark Health Group
Val Caron, ON
- $36.92 to $51.17 CAD / hour
- Full-time
Step 1: Connect with Our Talent Acquisition Specialist: Your journey begins with a personalized phone conversation. You’ll learn about Lifemark’s vision for the future of healthcare in…
Added 54 mins ago
IS
Senior Mechanical Quality Specialist
Irving Shipbuilding
Dartmouth, NS
- Full-time
…improvement. Accountable for supplier visits, ITP inspections, documentation reviews, and warehouse delivery…
Added 54 mins ago
WT
IT Specialist - Supply Chain Systems & Integrations
Wills Transfer Limited
Smiths Falls, ON
- Full-time
We're looking for an IT Specialist – Supply Chain Systems & Integrations who enjoys solving problems, understanding how systems work together, and finding better ways to get things done.
Added 54 mins ago
W
Production Support Technician
Whitecollars
Richmond, BC
- Full-time
You’ll receive, inspect, and verify incoming materials, making sure quantities, documentation, and quality meet company requirements.
Added 54 mins ago
PH
Accounts Receivable Specialist
Potentia Human Resources Inc.
Kelowna, BC
- Full-time
the recruitment of an Accounts Receivable Specialist to join their accounting
Added 54 mins ago
GE
PCI Quality Assurance Analyst
GFL Environmental Inc.
Vaughan, ON
- Full-time
…officially hunting for our next IT Compliance & Quality Assurance Specialist (PCI / GRC) in Vaughan - someone ready to bring fresh ideas and grow alongside a dynamic…
Added 1 hour ago
AC
Paralegal - Corporate Secretary - Temporary
Air Canada
Dorval, QC
- Full-time
Reporting to the Specialist, Governance and Assistant Secretary, the Corporate Paralegal is responsible for maintaining the corporate records of Air Canada and its subsidiaries, corporate…
Added 1 hour ago
SJ
Ophthalmic Assistant Eye Clinic
St. Joseph's Health Centre, Toronto
Toronto, ON
- Part-time
Added 1 hour ago
TI
IBM z/OS Mainframe Performance Specialist
TEKFORTUNE INC
Toronto, ON
- Contract
Title: IBM z/OS Mainframe Performance Specialist
Added 1 hour ago
A
Flight Control System Certification Specialist / Spécialiste de Certification des Systèmes de Commandes de Vol
Airbus
Montreal, QC
- Full-time
Approuver les rapports techniques, tels que la documentation des exigences techniques, y compris la validation et la vérification des exigences.
Added 1 hour ago
VB
AP Specialist -12-14 Months
Vaco by Highspring
Vaughan, ON
- $60,000 to $65,000 CAD / year
- Contract
Maintain vendor files and accurate documentation for internal and external requirements
Added 1 hour ago
A
Senior Zendesk Developer / Implementation Specialist :Waterloo, Ontario : FTE
AceStack
Waterloo, ON
- Full-time
Role - Senior Zendesk Developer / Implementation Specialist

Global Relay

Support Specialist, Technical Support - L1

Vancouver, BC, Canada

$50,000 - $65,000 CAD

Apply About employer

Applications open in a new tab.

Job details

Pay: $50,000 - $65,000 CAD
Posting language: English
Posted: Nov 3, 2026

Original job description

Who we are:

For over 25 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world’s most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations.

Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. It’s a place where you can genuinely make an impact – and be recognized for it.

We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. To that end, we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other, completely free of barriers.

Your role:

We are seeking a highly motivated, client-focused L1 Technical Support to support our Small and Medium Business (SMB) team as part of the Technical Support team.

This role is focused on being the first point of contact for our customers, providing foundational support to ensure our services run correctly and smoothly. This role is part of our 24x7 Frontline team, responsible for triaging of tickets, assisting customers with authorizing requests, adding and removing users on customers’ account and services, basic troubleshooting and initial support for Global Relay services.

You will learn to use creative problem-solving to understand customer issues, gather necessary information and resolve entry-level technical problems. You will work in a fast-paced environment, effectively communicating both verbally and in writing to escalate more complex issues to Intermediate and Senior Specialists while handling initial user requests and administrative tasks.

This role balances entry level technical troubleshooting capability with an understanding of client business impact, ensuring issues are resolved efficiently and professionally.

Your responsibilities:

Be the first point of contact for customers, providing first level technical support for all Global Relay Services
Assist customers with basic technical issues and end user queries
Collect pertinent issue details and create clear, detailed escalation tickets for Intermediate Technical Support Specialists to investigate and resolve
Perform user management requests, self-service requests and simple script import requests
Manage support queues and triage cases to appropriate resources
Manage our customers' authorized contact changes
Maintain accurate documentation of troubleshooting steps, and resolutions
Handle overflow calls from admins where required

About you:

You are technically strong, operationally disciplined, and comfortable working within a structured support model. You understand the importance of balancing responsiveness with scalability and process adherence. You thrive in collaborative environments and are comfortable working alone as well as part of a team.

Minimum 1-2 Years in a customer facing technical support role.
Strong desire to learn and develop technical troubleshooting skills.
Ability to manage multiple priorities in a structured environment.
Excellent attention to detail and the ability to follow defined policies and procedures.
Strong written and verbal communication skills in English.

Your technical skills:

Basic troubleshooting and problem-solving capabilities.
Knowledge of SAML authentication and Single Sign-On (SSO) desired by not mandatory.
Familiarity with Microsoft Office Suite is desired.
Prior experience with Salesforce or Jira is an asset.
Basic demonstrable knowledge in two or more of the following areas:
- Networking fundamentals (AD, ADFS, TCP/IP, DNS, DHCP, VPN, LDAP, SSO)
- Microsoft Exchange, Office 365, or Google Workspace
- Windows Server and workstation environments
- Basic scripting (PowerShell, Perl, VBScript, SQL)
- Relevant certifications (MCSE, MCITP, CCNA, PMP) is an asset
- Instant Messaging, SMS, and Voice services

Working conditions:

Support is a 24x7 team using a follow-the-sun model
Specialists must be willing and able to work occasionally outside of business hours, including weekends
This is a fully in-office role, with flexibility as required

Compensation:

Global Relay advertises the pay range for this role in compliance with British Columbia’s pay transparency laws. Individual pay rates are determined by evaluating factors such as expertise, skills, education, and professional background.

The range below reflects the expected annual base salary, which is only one element of our comprehensive total rewards package designed to reflect our company pay philosophy, culture and values. We aim to foster an inspiring work environment and support employees' work-life rhythms. We provide a comprehensive extended health benefits program, including virtual healthcare and a wellness allowance. Employees also receive annual allotted vacation days, which increase based on tenure. Other benefits include: Paid sick days, maternity/parental enhancement program, bonus, and an RRSP contribution matching program.

For Vancouver-based employees, we provide a subsidized meal program, courtesy of our talented in-house culinary team!

British Columbia - Base salary range

$50,000 - $65,000 CAD

What you can expect:

At Global Relay, there’s no ceiling to what you can achieve. It’s the land of opportunity for the energetic, the intelligent, the driven. You’ll receive the mentoring, coaching, and support you need to reach your career goals. You’ll be part of a culture that breeds creativity and rewards perseverance and hard work. And you’ll be working alongside smart, talented individuals from diverse backgrounds, with complementary knowledge and skills.

Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion.

We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual.

To learn more about our business, culture, and community involvement, visit www.globalrelay.com.

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More about this job

Responsibilities

Serve as the first point of contact for SMB customers, providing foundational technical support and triaging tickets. Manage user requests, maintain accurate documentation of troubleshooting steps, and escalate complex issues to senior specialists.

Requirements

Requires 1-2 years of experience in a customer-facing technical support role and strong troubleshooting skills. Candidates must possess excellent communication skills and the ability to work in a structured, 24x7 environment.

Skills

Technical support
Troubleshooting
Problem-solving
Customer service
Networking fundamentals
Active Directory
ADFS
TCP/IP
DNS
DHCP
VPN
LDAP
SSO
Microsoft Office Suite
Salesforce
Jira

Benefits

Extended health benefits
Virtual healthcare
Wellness allowance
Paid vacation
Paid sick days
Maternity/parental enhancement program
Bonus
RRSP contribution matching
Subsidized meal program

Visa sponsorship

Not detected in the job text

Keywords

Technical Support
SMB
Cloud Archiving
Surveillance
eDiscovery
Analytics
SAML
Single Sign-On
Microsoft Exchange
Office 365
Google Workspace
Windows Server
PowerShell
Perl
VBScript
SQL
MCSE
MCITP
CCNA
PMP
Instant Messaging
SMS
Voice Services
Triage
User Management
Documentation
Escalation
Compliance
Information Archiving
Customer-facing

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