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Added 2 mins ago
MC
Advisor Experience Specialist
Meridian Credit Union
Toronto, ON · Etobicoke, ON
- Full-time
The role: The Advisor Experience Specialist supports advisors and Wealth leaders by providing practical coaching, onboarding support, field enablement and reinforcement of tools and best…
Added 2 mins ago
A
Digital Change Specialist
AECOM
Mississauga, ON
- $70,000 to $120,000 CAD / year
- Full-time
AECOM Mississauga is hiring a Digital Change Specialist to support a major infrastructure program.
Added 17 mins ago
VB
Spec, Planning & Business Partnership - Finance
Vale Base Metals
Toronto, ON
- Full-time
We are currently seeking an IT Specialist – Finance to join our Information Technology team in Toronto, Ontario.
Added 17 mins ago
VB
Sr Specialist - Project Estimating & Cost Control
Vale Base Metals
Toronto, ON
- Full-time
We are seeking a Sr Specialist – Project Estimating & Cost Control to join our VBM / CTO / Studies / Project Controls team in Toronto, Ontario.
Added 17 mins ago
EM
Customer Service Specialist
Empyrean Merchant Services
Vaughan, ON
- Full-time
Empyrean Merchant Services is a fast-growing payments technology company providing innovative solutions to businesses across North America. We’re passionate about delivering exceptional…
Added 17 mins ago
NT
People Business Partner
Novarc Technologies Inc.
Burnaby, BC
- $85,000 to $100,000 CAD / year
- Full-time
Serve as the trained backup for the Payroll & Benefits Specialist: process or review payroll runs, answer benefits questions, and handle enrollments, changes, and terminations during…
Added 18 mins ago
Business Application Specialist, Training & Change Management - Toronto, ON
Scotiabank
Toronto, ON
This role is critical in driving the organization’s evolution toward a more efficient and technology-enabled field. The Business Application Specialist (BAS) serves as a conduit between…
Added 18 mins ago
Investment & Personal Banking Specialist - Kirkland, Québec
Scotiabank
Kirkland, QC
…site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical…
Added 18 mins ago
SL
Wealth Specialist
Sun Life
Toronto, ON · Montreal, QC · Sun Life Toronto One York
- Full-time
The Wealth Specialist is a key member of the Wealth Consulting team responsible for supporting advisor development, portfolio analysis, business planning activities, and the execution of…
Added 18 mins ago
D
Analyst, System and infrastructure operations, maintenance and development
Desjardins
Montreal, QC
- Full-time
…in a wide range of fields. You lead and serve as a systems specialist for your unit, clients and practitioners. More specifically, you will be required…
Added 18 mins ago
C
Communications Specialist, Champlain Maternal Newborn Regional Program (CMNRP) - Temporary Full-Time (1.0) (until December 2027)
CHEO
Ottawa, ON
- Full-time
…critical to achieving CMNRP’s mission. As the Communications Specialist, you will be responsible for the development, implementation and continuous evaluation of CMNRP’s communication…
Added 18 mins ago
CT
Senior Disaster Recovery Specialist
Canadian Tire Corporation
Toronto, ON
- Full-time
Identify, design, and implement automation with technology teams for repeatable recovery steps, readiness checks, evidence collection, and status reporting; validate automated workflows and…
Added 33 mins ago
IO
Engineer, Design and Fabrication
Invest Ottawa
Ottawa, ON
- Full-time
Advise on design for manufacturability, material and process selection, tolerances, cost, and lead time, and explain trade-offs clearly to audiences without a fabrication background
Added 33 mins ago
IO
Engineering Manager. Programs
Invest Ottawa
Ottawa, ON
- Full-time
Coordinate site resources, including test areas, ranges, networks, fabrication capacity, and specialist staff, across competing demands and seasonal windows
Added 33 mins ago
K
Business Development Representative
Klipboard
Oakville, ON
- Full-time
Klipboard provides specialist software, services and support to deliver fully integrated trading and business management solutions to companies in the distributive trade – wherever they are…
Added 33 mins ago
K
Business Development Representative
Klipboard
Oakville, ON
- Full-time
Klipboard provides specialist software, services and support to deliver fully integrated trading and business management solutions to companies in the distributive trade – wherever they are…
Added 33 mins ago
K
Business Development Representative
Klipboard
Oakville, ON
- Full-time
Klipboard provides specialist software, services and support to deliver fully integrated trading and business management solutions to companies in the distributive trade – wherever they are…
Added 33 mins ago
K
Business Development Representative
Klipboard
Oakville, ON
- Full-time
Klipboard provides specialist software, services and support to deliver fully integrated trading and business management solutions to companies in the distributive trade – wherever they are…
Added 33 mins ago
K
Business Development Representative
Klipboard
Oakville, ON
- Full-time
Klipboard provides specialist software, services and support to deliver fully integrated trading and business management solutions to companies in the distributive trade – wherever they are…
Added 33 mins ago
H
ITV Specialist Intern (Winter 2027, 12 months)
Hitachi
Toronto, ON · (RSBU) Toronto
- $23 to $30 CAD / hour
- Full-time
Our hiring process uses both human and technology‑assisted (AI) tools to support candidate screening and assessment. All results are reviewed by people, and all hiring decisions are made by…
Added 48 mins ago
C
Learning Technology Specialist-EN
CAE
Halifax, NS
- Full-time
The Learning Technology Specialist designs, develops, integrates, and supports learning technology solutions that enable effective learning experiences and provide meaningful insights into…
Added 48 mins ago
Y
Business Development_L3 Software (LIMS & QMS) Solutions
Yokogawa
NB · Chiasson Office, NB
- Full-time
…fulfill personal potential. Maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading…
Added 48 mins ago
CN
Fire System Specialist
Canadian Nuclear Laboratories
Chalk River, ON
- Full-time
Are you looking for a role that will challenge you? Can you see yourself as a Fire System Specialist, helping ensure the safe and reliable operation of fire protection systems that support…
Added 48 mins ago
HT
Advanced Applications Blow Molding Specialist
Husky Technologies
Bolton, ON
- Full-time
We are currently seeking a Stretch Blow Molding Specialist to join our Advanced Solutioning team. You will be working alongside our process, application, melt delivery and technology teams…
Added 48 mins ago
TS
IT Specialist
The State Group
Mississauga, ON
- Full-time
…mechanical, civil, communications, maintenance, and emerging technology - from major construction projects to the ongoing work that keeps critical operations running as a trusted service…

Global Relay

Support Specialist, Technical Support - L1

Vancouver, BC, Canada

$50,000 - $65,000 CAD

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Job details

Pay: $50,000 - $65,000 CAD
Posting language: English
Posted: Nov 3, 2026

Original job description

Who we are:

For over 25 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world’s most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations.

Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. It’s a place where you can genuinely make an impact – and be recognized for it.

We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. To that end, we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other, completely free of barriers.

Your role:

We are seeking a highly motivated, client-focused L1 Technical Support to support our Small and Medium Business (SMB) team as part of the Technical Support team.

This role is focused on being the first point of contact for our customers, providing foundational support to ensure our services run correctly and smoothly. This role is part of our 24x7 Frontline team, responsible for triaging of tickets, assisting customers with authorizing requests, adding and removing users on customers’ account and services, basic troubleshooting and initial support for Global Relay services.

You will learn to use creative problem-solving to understand customer issues, gather necessary information and resolve entry-level technical problems. You will work in a fast-paced environment, effectively communicating both verbally and in writing to escalate more complex issues to Intermediate and Senior Specialists while handling initial user requests and administrative tasks.

This role balances entry level technical troubleshooting capability with an understanding of client business impact, ensuring issues are resolved efficiently and professionally.

Your responsibilities:

Be the first point of contact for customers, providing first level technical support for all Global Relay Services
Assist customers with basic technical issues and end user queries
Collect pertinent issue details and create clear, detailed escalation tickets for Intermediate Technical Support Specialists to investigate and resolve
Perform user management requests, self-service requests and simple script import requests
Manage support queues and triage cases to appropriate resources
Manage our customers' authorized contact changes
Maintain accurate documentation of troubleshooting steps, and resolutions
Handle overflow calls from admins where required

About you:

You are technically strong, operationally disciplined, and comfortable working within a structured support model. You understand the importance of balancing responsiveness with scalability and process adherence. You thrive in collaborative environments and are comfortable working alone as well as part of a team.

Minimum 1-2 Years in a customer facing technical support role.
Strong desire to learn and develop technical troubleshooting skills.
Ability to manage multiple priorities in a structured environment.
Excellent attention to detail and the ability to follow defined policies and procedures.
Strong written and verbal communication skills in English.

Your technical skills:

Basic troubleshooting and problem-solving capabilities.
Knowledge of SAML authentication and Single Sign-On (SSO) desired by not mandatory.
Familiarity with Microsoft Office Suite is desired.
Prior experience with Salesforce or Jira is an asset.
Basic demonstrable knowledge in two or more of the following areas:
- Networking fundamentals (AD, ADFS, TCP/IP, DNS, DHCP, VPN, LDAP, SSO)
- Microsoft Exchange, Office 365, or Google Workspace
- Windows Server and workstation environments
- Basic scripting (PowerShell, Perl, VBScript, SQL)
- Relevant certifications (MCSE, MCITP, CCNA, PMP) is an asset
- Instant Messaging, SMS, and Voice services

Working conditions:

Support is a 24x7 team using a follow-the-sun model
Specialists must be willing and able to work occasionally outside of business hours, including weekends
This is a fully in-office role, with flexibility as required

Compensation:

Global Relay advertises the pay range for this role in compliance with British Columbia’s pay transparency laws. Individual pay rates are determined by evaluating factors such as expertise, skills, education, and professional background.

The range below reflects the expected annual base salary, which is only one element of our comprehensive total rewards package designed to reflect our company pay philosophy, culture and values. We aim to foster an inspiring work environment and support employees' work-life rhythms. We provide a comprehensive extended health benefits program, including virtual healthcare and a wellness allowance. Employees also receive annual allotted vacation days, which increase based on tenure. Other benefits include: Paid sick days, maternity/parental enhancement program, bonus, and an RRSP contribution matching program.

For Vancouver-based employees, we provide a subsidized meal program, courtesy of our talented in-house culinary team!

British Columbia - Base salary range

$50,000 - $65,000 CAD

What you can expect:

At Global Relay, there’s no ceiling to what you can achieve. It’s the land of opportunity for the energetic, the intelligent, the driven. You’ll receive the mentoring, coaching, and support you need to reach your career goals. You’ll be part of a culture that breeds creativity and rewards perseverance and hard work. And you’ll be working alongside smart, talented individuals from diverse backgrounds, with complementary knowledge and skills.

Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion.

We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual.

To learn more about our business, culture, and community involvement, visit www.globalrelay.com.

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More about this job

Responsibilities

Serve as the first point of contact for SMB customers, providing foundational technical support and triaging tickets. Manage user requests, maintain accurate documentation of troubleshooting steps, and escalate complex issues to senior specialists.

Requirements

Requires 1-2 years of experience in a customer-facing technical support role and strong troubleshooting skills. Candidates must possess excellent communication skills and the ability to work in a structured, 24x7 environment.

Skills

Technical support
Troubleshooting
Problem-solving
Customer service
Networking fundamentals
Active Directory
ADFS
TCP/IP
DNS
DHCP
VPN
LDAP
SSO
Microsoft Office Suite
Salesforce
Jira

Benefits

Extended health benefits
Virtual healthcare
Wellness allowance
Paid vacation
Paid sick days
Maternity/parental enhancement program
Bonus
RRSP contribution matching
Subsidized meal program

Visa sponsorship

Not detected in the job text

Keywords

Technical Support
SMB
Cloud Archiving
Surveillance
eDiscovery
Analytics
SAML
Single Sign-On
Microsoft Exchange
Office 365
Google Workspace
Windows Server
PowerShell
Perl
VBScript
SQL
MCSE
MCITP
CCNA
PMP
Instant Messaging
SMS
Voice Services
Triage
User Management
Documentation
Escalation
Compliance
Information Archiving
Customer-facing

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