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Added 9 mins ago
FB
Meat Department Manager
Farm Boy Inc.
Burlington, ON
- $55,500 to $60,500 CAD / year
- Full-time
…results. Partnering closely with the Store Manager and Retail Specialist, you’ll bring strategy to life while building a culture rooted in trust, engagement, and high performance. Through…
Added 9 mins ago
Audiologist/Hearing Instrument Specialist - Toronto
Demant Group
Toronto, ON
…professional credentials and continued education, and engage with the community through presentations and marketing…
Added 24 mins ago
MC
Advisor Experience Specialist
Meridian Credit Union
Toronto, ON · Etobicoke, ON
- Full-time
The role: The Advisor Experience Specialist supports advisors and Wealth leaders by providing practical coaching, onboarding support, field enablement and reinforcement of tools and best…
Added 24 mins ago
A
Digital Change Specialist
AECOM
Mississauga, ON
- $70,000 to $120,000 CAD / year
- Full-time
AECOM Mississauga is hiring a Digital Change Specialist to support a major infrastructure program.
Added 39 mins ago
VB
Senior Engineer, Geomechanics
Vale Base Metals
Sudbury, ON
- Full-time
…safety and regulatory standards. In role, you will be part of a specialist team that delivers advanced geomechanics analyses, technical reviews, study plans, and will assist in…
Added 39 mins ago
TL
Maintenance Specialist - The Stella
Tricon Living
Toronto, ON
- Full-time
…and lifestyle programming that fosters connections and builds community. To learn more, please visit: Tricon…
Added 39 mins ago
C
Clinical Nurse Practitioner, Respirology, Ambulatory Care – Permanent Full-Time (1.0)
CHEO
Ottawa, ON
- Full-time
…best lives. Within its own walls and through partnerships with community providers, CHEO has transformed from a 20th century acute care hospital into a 21st century integrated child and…
Added 39 mins ago
C
Communications Specialist, Champlain Maternal Newborn Regional Program (CMNRP) - Temporary Full-Time (1.0) (until December 2027)
CHEO
Ottawa, ON
- Full-time
…best lives. Within its own walls and through partnerships with community providers, CHEO has transformed from a 20th century acute care hospital into a 21st century integrated child and…
Added 54 mins ago
IO
Engineer, Design and Fabrication
Invest Ottawa
Ottawa, ON
- Full-time
Maintain relationships with suppliers, machine shops, board houses, and specialist vendors for work beyond in-house capability, and manage outsourced activities
Added 54 mins ago
IO
Engineering Manager. Programs
Invest Ottawa
Ottawa, ON
- Full-time
Coordinate site resources, including test areas, ranges, networks, fabrication capacity, and specialist staff, across competing demands and seasonal windows
Added 54 mins ago
B
Mortgage Specialist
BMO
Markham, ON
- Full-time
…with great earning possibilities? Becoming a BMO® Mortgage Specialist can offer you all that and much more. Expect to fill an important and rewarding role – helping customers make their…
Added 54 mins ago
Customer Processing Representative (Bilingual)
The Canada Life Assurance Company
London, ON · Montreal, QC
…partner closely with a Group Retirement Services Customer Service Specialist to support daily caseload…
Added 54 mins ago
VC
Client Care Specialist - Carrington Animal Hospital
VetCare Canada
West Kelowna, BC
- Full-time
…growth is encouraged. Our clinic is well-established in the community, with an incredible, loyal client base who trust us to provide exceptional care to their…
Added 1 hour ago
CL
Customer Processing Representative (Bilingual)
Canada Life
London, ON
- Full-time
…partner closely with a Group Retirement Services Customer Service Specialist to support daily caseload…
Added 1 hour ago
HT
Advanced Applications Blow Molding Specialist
Husky Technologies
Bolton, ON
- Full-time
Title: Advanced Applications Blow Molding Specialist
Added 1 hour ago
L
Community Specialist | Avalon Mall
lululemon
St. John's, NL · Greater St. John's Metropolitan Area
- Full-time
The Community Specialist is responsible for executing the store’s community strategy, which includes engaging with the community through relationship building, events, and other activities…
Added 1 hour ago
IS
Senior Mechanical Quality Specialist
Irving Shipbuilding
Dartmouth, NS
- Full-time
…disabilities, Indigenous persons, and members of the 2SLGBTQIA+ community, and encourage applicants to…
Added 1 hour ago
RV
Clinical Nurse Specialist
Royal Victoria Regional Health Centre
Barrie, ON
- Full-time
Acts as a resource and serves as a consultant to individuals and groups within the professional community
Added 1 hour ago
O|
Copywriter
OLIVER | The Brandtech Group
Toronto, ON
- Full-time
Established in 2004, OLIVER is the world’s first and only specialist in designing, building, and running bespoke in-house agencies and marketing ecosystems for brands. We partner with over…
Added 1 hour ago
PH
Accounts Receivable Specialist
Potentia Human Resources Inc.
Kelowna, BC
- Full-time
the recruitment of an Accounts Receivable Specialist to join their accounting
Added 1 hour ago
C
Senior Premium Administrator
Co-operators
Regina, SK
- Full-time
You have or are working toward a Certified Employee Benefit Specialist (CEBS) designation.
Added 1 hour ago
CL
Customer Processing Representative (Bilingual)
Canada Life
Montreal, QC
- Full-time
…partner closely with a Group Retirement Services Customer Service Specialist to support daily caseload…
Added 1 hour ago
Copywriter
OLIVER - North America
Toronto, ON
Established in 2004, OLIVER is the world’s first and only specialist in designing, building, and running bespoke in-house agencies and marketing ecosystems for brands. We partner with over…
Added 1 hour ago
Senior Specialist, Data Governance
Brother Canada
Dollard-Des Ormeaux, QC
At Brother Canada, we’re more than a team; we’re a community guided by our culture drivers of Accountability, Authenticity, Excellence, and Boldness. We foster collaboration, growth, and…
Added 1 hour ago
Q
Senior Revenue Enablement Specialist, Digital
Quadient
Markham, ON
- $90,000 to $100,000 CAD / year
- Full-time
We are looking for an experienced and results-driven Senior Revenue Enablement Specialist, Digital to join our global Revenue Enablement team.

Global Relay

Support Specialist, Technical Support - L1

Vancouver, BC, Canada

$50,000 - $65,000 CAD

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Job details

Pay: $50,000 - $65,000 CAD
Posting language: English
Posted: Nov 3, 2026

Original job description

Who we are:

For over 25 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world’s most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations.

Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. It’s a place where you can genuinely make an impact – and be recognized for it.

We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. To that end, we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other, completely free of barriers.

Your role:

We are seeking a highly motivated, client-focused L1 Technical Support to support our Small and Medium Business (SMB) team as part of the Technical Support team.

This role is focused on being the first point of contact for our customers, providing foundational support to ensure our services run correctly and smoothly. This role is part of our 24x7 Frontline team, responsible for triaging of tickets, assisting customers with authorizing requests, adding and removing users on customers’ account and services, basic troubleshooting and initial support for Global Relay services.

You will learn to use creative problem-solving to understand customer issues, gather necessary information and resolve entry-level technical problems. You will work in a fast-paced environment, effectively communicating both verbally and in writing to escalate more complex issues to Intermediate and Senior Specialists while handling initial user requests and administrative tasks.

This role balances entry level technical troubleshooting capability with an understanding of client business impact, ensuring issues are resolved efficiently and professionally.

Your responsibilities:

Be the first point of contact for customers, providing first level technical support for all Global Relay Services
Assist customers with basic technical issues and end user queries
Collect pertinent issue details and create clear, detailed escalation tickets for Intermediate Technical Support Specialists to investigate and resolve
Perform user management requests, self-service requests and simple script import requests
Manage support queues and triage cases to appropriate resources
Manage our customers' authorized contact changes
Maintain accurate documentation of troubleshooting steps, and resolutions
Handle overflow calls from admins where required

About you:

You are technically strong, operationally disciplined, and comfortable working within a structured support model. You understand the importance of balancing responsiveness with scalability and process adherence. You thrive in collaborative environments and are comfortable working alone as well as part of a team.

Minimum 1-2 Years in a customer facing technical support role.
Strong desire to learn and develop technical troubleshooting skills.
Ability to manage multiple priorities in a structured environment.
Excellent attention to detail and the ability to follow defined policies and procedures.
Strong written and verbal communication skills in English.

Your technical skills:

Basic troubleshooting and problem-solving capabilities.
Knowledge of SAML authentication and Single Sign-On (SSO) desired by not mandatory.
Familiarity with Microsoft Office Suite is desired.
Prior experience with Salesforce or Jira is an asset.
Basic demonstrable knowledge in two or more of the following areas:
- Networking fundamentals (AD, ADFS, TCP/IP, DNS, DHCP, VPN, LDAP, SSO)
- Microsoft Exchange, Office 365, or Google Workspace
- Windows Server and workstation environments
- Basic scripting (PowerShell, Perl, VBScript, SQL)
- Relevant certifications (MCSE, MCITP, CCNA, PMP) is an asset
- Instant Messaging, SMS, and Voice services

Working conditions:

Support is a 24x7 team using a follow-the-sun model
Specialists must be willing and able to work occasionally outside of business hours, including weekends
This is a fully in-office role, with flexibility as required

Compensation:

Global Relay advertises the pay range for this role in compliance with British Columbia’s pay transparency laws. Individual pay rates are determined by evaluating factors such as expertise, skills, education, and professional background.

The range below reflects the expected annual base salary, which is only one element of our comprehensive total rewards package designed to reflect our company pay philosophy, culture and values. We aim to foster an inspiring work environment and support employees' work-life rhythms. We provide a comprehensive extended health benefits program, including virtual healthcare and a wellness allowance. Employees also receive annual allotted vacation days, which increase based on tenure. Other benefits include: Paid sick days, maternity/parental enhancement program, bonus, and an RRSP contribution matching program.

For Vancouver-based employees, we provide a subsidized meal program, courtesy of our talented in-house culinary team!

British Columbia - Base salary range

$50,000 - $65,000 CAD

What you can expect:

At Global Relay, there’s no ceiling to what you can achieve. It’s the land of opportunity for the energetic, the intelligent, the driven. You’ll receive the mentoring, coaching, and support you need to reach your career goals. You’ll be part of a culture that breeds creativity and rewards perseverance and hard work. And you’ll be working alongside smart, talented individuals from diverse backgrounds, with complementary knowledge and skills.

Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion.

We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual.

To learn more about our business, culture, and community involvement, visit www.globalrelay.com.

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More about this job

Responsibilities

Serve as the first point of contact for SMB customers, providing foundational technical support and triaging tickets. Manage user requests, maintain accurate documentation of troubleshooting steps, and escalate complex issues to senior specialists.

Requirements

Requires 1-2 years of experience in a customer-facing technical support role and strong troubleshooting skills. Candidates must possess excellent communication skills and the ability to work in a structured, 24x7 environment.

Skills

Technical support
Troubleshooting
Problem-solving
Customer service
Networking fundamentals
Active Directory
ADFS
TCP/IP
DNS
DHCP
VPN
LDAP
SSO
Microsoft Office Suite
Salesforce
Jira

Benefits

Extended health benefits
Virtual healthcare
Wellness allowance
Paid vacation
Paid sick days
Maternity/parental enhancement program
Bonus
RRSP contribution matching
Subsidized meal program

Visa sponsorship

Not detected in the job text

Keywords

Technical Support
SMB
Cloud Archiving
Surveillance
eDiscovery
Analytics
SAML
Single Sign-On
Microsoft Exchange
Office 365
Google Workspace
Windows Server
PowerShell
Perl
VBScript
SQL
MCSE
MCITP
CCNA
PMP
Instant Messaging
SMS
Voice Services
Triage
User Management
Documentation
Escalation
Compliance
Information Archiving
Customer-facing

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