Application Architect

Location: Toronto, ON

Onsite Flexibility: Hybrid - 2 days on-site, 3 days work from home

• Position Type: Contract
• Contract Duration: 1 year (with possibility of extension based on business needs and performance; conversion to permanent possible based on business needs)
• Pay Rate: C$58.00–C$70.00 / Hour (CAD)
• Shift / Schedule: Monday–Friday, core business hours, 37.5 hours per week, 7.5 hours per day
• Travel Requirements: Not required

This Application Architect role supports architecture activities for TD contact centers (Easyline, TD Wealth, etc.), including migration design and AI support. The team consists of 9 people, and the role involves an average of 4 hours per day in meetings, with interaction across both internal and external stakeholders. The contractor will not have access to customer data. This is an exciting opportunity to work with industry-standard platforms such as Amazon Connect and to gain hands-on experience with AI within a highly collaborative, fast-paced environment known for its strong work culture.

• Provide architecture support for TD contact centers (Easyline, TD Wealth, etc.)
• Lead migration design efforts
• Support AI-related architectural initiatives
• Define solution sets from requirements
• Present architectural solutions and findings to large groups of people in person or virtually (up to 50 people)
• Collaborate with internal and external stakeholders on a regular basis
• Deliver work to agreed timelines and quality standards

• 2 years of experience as an Architect within IT OR 4 years of prior Lead Developer experience
• Experience defining solution sets from requirements
• Strong MS Office experience (Word, Excel, PowerPoint, and Visio)
• Experience presenting to large groups of people in person or virtually (50 people)
• Jira and Confluence experience
• Excellent communication skills (written and verbal)
• Strong interpersonal and time management skills
• Strong sense of urgency and adaptive to changes
• Team player
• Ability to work collaboratively with the business

• Agile experience
• Contact centre experience (IVR flows, desktop solutions, telecom, etc.)
• Experience with Agentic AI solutions
• Amazon Solution Architect certification
• Experience within a highly regulated environment - Banking, Financial Institution, or Medical

• Degree or Diploma required
• Amazon contact centre certification (Amazon Solution Architecture or associated with Amazon Connect) preferred

• 2 years of experience as an Architect within IT OR 4 years of prior Lead Developer experience
• Extensive experience within the contact centre space (desktop applications, workforce applications, Amazon Connect) preferred
• Prior experience within a highly regulated environment (banking, financial institution, or medical) preferred

• Hybrid work arrangement: 2 days on-site, 3 days work from home
• Anchor days are flexible
• Overtime not likely
• No rotation required
• Average of 4 hours per day in meetings

This client is a leading financial services and banking institution operating across Canada and internationally, employing thousands of technology and IT professionals across its enterprise. The organization supports large-scale digital transformation initiatives - including cloud migration, AI integration, and contact centre modernization - and employs application architects, solutions developers, software engineers, and technology specialists who collaborate across agile, cross-functional teams serving millions of customers.

GTT is a minority-owned staffing firm and a subsidiary of Chenega Corporation, a Native American-owned company in Alaska. We highly value diverse and inclusive workplaces and support Fortune 500 organizations across banking, financial services, technology, life sciences, biotech, utilities, and retail sectors throughout the U.S. and Canada.

Job Number: 26-16020 Industry: Software Engineering