Build Analyst/Desktop Engineer

Location: Toronto, ON

Onsite Flexibility: Hybrid - 2 days per week onsite (subject to change)

• Position Type: Contract
• Contract Duration: 18 months (with potential for extension; conversion to permanent possible)
• Pay Rate: C$55.00–C$66.00 / Hour (CAD)
• Shift / Schedule: Core business hours, with some flex outside of regular business hours
• Travel Requirements: Not required

We are looking for a proactive and skilled Desktop Engineer to join our IT team. This role is focused on troubleshooting and resolving compliance issues across our organization's Windows devices, ensuring that systems remain up-to-date and aligned with security standards. In addition to fixing non-compliant devices, you will also develop automation to streamline the resolution of recurring issues, enabling proactive compliance management.

Device Compliance Management

• Diagnose and resolve compliance issues related to OS patching, Office patching, driver updates, and other system configurations.
• Analyze root causes of non-compliance, document findings, and implement corrective actions.
• Maintain detailed records of non-compliance resolutions and follow up on unresolved issues to ensure timely compliance.

Automation Development

• Develop and implement automation scripts (primarily using PowerShell) to proactively address common compliance issues across the device fleet.
• Collaborate with IT teams to identify systemic issues that can be resolved through automation and standardized processes.
• Test and deploy automated solutions that support patching, driver updates, and other routine maintenance tasks.
• Design client-focused solutions that meet business requirements.

System Maintenance and Updates

• Maintain ownership of certain Enterprise applications, including engaging with vendors and reviewing version releases to identify any potential impacts in our environment.
• Monitor and apply Windows OS updates, Office patching, and device driver updates to ensure systems are consistently up-to-date.
• Work with the endpoint management team to roll out patches and updates effectively, minimizing disruption to users.
• Assist with Windows 11 upgrades and configurations to meet current compliance standards and ensure smooth transitions.

Troubleshooting and Support

• Provide advanced support for escalated issues related to patching, drivers, and other compliance-related problems.
• Communicate with end-users as needed to minimize impact and keep them informed during troubleshooting and updates.
• Collaborate closely with helpdesk and endpoint management teams to improve support workflows for compliance.

• Extensive knowledge of Windows 11, including OS configurations, patching, and driver management.
• Proficiency in PowerShell scripting for automation and maintenance tasks.
• Familiarity with patch management tools, endpoint management solutions, and automation frameworks.
• Strong problem-solving skills and a detail-oriented approach to troubleshooting and compliance.

• Extensive experience with endpoint management platforms, such as Microsoft Endpoint Manager (Intune) or SCCM.
• Understanding of security compliance requirements and best practices for device management.

• Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent work experience).
• Relevant certifications are not required but nice to have: CompTIA A , CompTIA ITF , or Microsoft Certified: Modern Desktop Administrator Associate.

• 6 years of experience in desktop support or maintenance with a focus on compliance and patch management.

This client is a leading financial services and banking institution operating across Canada and internationally, with thousands of technology and IT professionals supporting its enterprise infrastructure and digital platforms. The organization employs solutions developers, desktop engineers, release strategists, and IT specialists who collaborate in agile, fast-paced environments to deliver technology solutions at scale. Staff supporting this client will have access to customer data and should be aware that the role operates within a regulated banking environment with governance, risk, and compliance considerations.

GTT is a minority-owned staffing firm and a subsidiary of Chenega Corporation, a Native American-owned company in Alaska. We highly value diverse and inclusive workplaces and support Fortune 500 organizations across banking, financial services, technology, life sciences, biotech, utilities, and retail sectors throughout the U.S. and Canada.

Job Number: 26-16877 Industry: Engineering

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