Content Designer - WCAG/Accessibility

Location: Toronto, ON

Onsite Flexibility: Hybrid – 4 days

• Position Type: Contract
• Contract Duration: 12 months
• Pay Rate: C$70.00–C$80.00 / Hour (CAD)
• Shift / Schedule: Monday to Friday, 9:00 AM – 5:00 PM
• Travel Requirements: Not required

Deliver content designs for multiple projects by creating, evaluating, and modifying the language used on tools, apps, prototypes and websites. Conduct ideation sessions, develop concepts and innovate using design thinking methodologies.

• Conceptualize, design and execute future-state and near-term cross channel content experiences
• Writing, editing and proofreading skills
• Ensure respective programs/policies/practices are well managed, meets business needs, complies with internal and external requirements, and aligns with business priorities
• Apply user-centered design methodologies to ensure content is accessible and based on customer needs
• Participate in all phases of the product development lifecycle, including product ideation and definition, user research, feature team scoping/planning, estimating effort, design, post-launch evaluation and stakeholder communication
• Collaborate with Experience Design Leads, Product Owners and engineers to develop the best solution for customers
• Consistently exercise discretion in managing correspondence, information and all matters of confidentiality; escalate issues where appropriate
• Ensure business operations are in compliance with applicable internal and external requirements (e.g. financial controls, segregation of duties, transaction approvals and physical control of assets)
• Participate in cross-functional / enterprise / initiatives as a content design expert helping to identify risk / provide guidance for complex situations
• Conduct internal and external content projects; support the development/ delivery of presentations / communications to management or broader audience
• Acts as a subject matter expert within their own area of specialty or a resource for others integrating the broader organizational context into advice and solutions within own area
• Solves complex problems requiring analysis of multiple variables, including consultation with multiple stakeholders
• Independently performs tasks from end to end
• Takes direction from Content Design Lead, and aligns with Product Owner, Tech Leads, Experience Design Lead, and Control Partners

• Plain language expertise
• Strong writing and editing skills
• Experience writing WCAG/Accessibility compliant content
• Experience getting regulatory approvals
• Willingness to collaborate
• Self-motivated, flexible, organized and accountable
• A passion for great experience design

• FI (financial institution) experience
• Public site experience

• Undergraduate degree or equivalent work experience

• 3–5 years of experience, preferably in digital, conversation or content design

• Experience in a design-related discipline (industrial design, user-centred design, visual design, design strategy, design management, human factors, psychology, human-computer interaction, etc.) is a major plus

• Interview process: 2 rounds of interviews – Virtual

This client is one of North America's largest financial services institutions and the sixth-largest bank on the continent by branches, serving approximately 22 million customers across Canada, the United States, Europe, and the Asia-Pacific region. Headquartered in Toronto, Ontario, the organization operates a full-service financial platform spanning personal and commercial banking, wealth management, insurance, and payment solutions, delivered through a team of over 85,000 employees worldwide. Teams here span retail banking advisors, commercial lenders, wealth management professionals, risk analysts, and technology specialists - including UX and content design practitioners collaborating within agile product squads - making it an exceptional environment for professionals seeking a globally respected organization with a genuine focus on inclusion and career development.

GTT is a minority-owned staffing firm and a subsidiary of Chenega Corporation, a Native American-owned company in Alaska. We highly value diverse and inclusive workplaces and support Fortune 500 organizations across banking, financial services, technology, life sciences, biotech, utilities, and retail sectors throughout the U.S. and Canada.

Job Number: 26-15569

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