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Added 12 mins ago
TA
Aircraft Avionics Technician-FR
Top Aces
Saguenay, QC
- Full-time
Ability to communicate in French. Functional in English language in order to read, understand and interpret manuals, policies and procedures. Bilingual an asset;
Added 12 mins ago
TA
Aircraft Avionics Technician-FR
Top Aces
Quebec, QC
- Full-time
Ability to communicate in French. Functional in English language in order to read, understand and interpret manuals, policies and procedures. Bilingual an asset;
Added 12 mins ago
TA
Aircraft Avionics Technician-FR
Top Aces
Quebec, QC
- Full-time
Ability to communicate in French. Functional in English language in order to read, understand and interpret manuals, policies and procedures. Bilingual an asset;
Added 12 mins ago
TA
Aircraft Maintenance Engineer-FR
Top Aces
Halifax, NS
- Full-time
Functional tests have been carried out as required;
Added 12 mins ago
TA
Software Developer (AAMS – Advanced Aggressor Mission System)-FR
Top Aces
Dorval, QC
- Full-time
Manage the software module library and compile functional programs suitable for different mission systems.
Added 41 mins ago
NB
LoanIQ Chief Functional Analyst
National Bank of Canada
Montreal, QC
- Full-time
You will support LoanIQ enhancements, reporting requirements, production incidents, testing and releases. Responsibilities include facilitating requirements workshops, analyzing functional…
Added 1 hour ago
SI
CAD Software Engineer, Principal-18736
Synopsys Inc
Ottawa, ON · Nepean, ON
- Full-time
Strong familiarity with test-driven development, unit testing, and functional testing methodologies.
Added 1 hour ago
S
Delivery Consultant
Slimstock
Montreal, QC
- $70,000 to $90,000 CAD / year
- Full-time
Lead and support implementation projects from initial requirements to go-live, including project kick-offs, functional blueprinting, interface specifications and testing, configuration,…
Added 2 hours ago
MS
Guidance, Navigation & Control (GNC) Systems Engineer
MDA Space
Sainte-Anne-de-Bellevue, QC
- Full-time
Derive GNC functional, performance, and safety requirements (pointing accuracy, slew rate, orbit‑maintenance ΔV, fault‑tolerance) from mission level requirements.
Added 2 hours ago
CO
Temporary Technical Lead (Housing Accelerator Fund) Up to 18 Months
City of Saint John
Saint John, NB
- Temporary
Under the general supervision of the HAF Project Manager, you will be part of a high-caliber cross functional team leading the E-Permitting Initiative under the City of Saint John Housing…
Added 3 hours ago
TW
App Testers wanted in Alberta, Canada!
Tester Work
Remote, Canada
- Part-time
- Remote
Functional Exploratory Test Cases: Explore the application or website’s functionality based on your experience and background in testing.
Added 5 hours ago
CO
Coordinator, Special Projects
City of Brampton
Brampton, ON
- Full-time
…safety operations, ensuring that areas are returned to safe and functional…
Added 5 hours ago
D
Systems and infrastructure operations, maintenance and development Analyst
Desjardins
Montreal, QC · Levis, QC
- Full-time
…design process. Identify, input, analyze and interpret specific functional requirements and data to inform decision-making on choosing appropriate IT solutions and developing…
Added 5 hours ago
HT
Director, Finance (CSM)
Husky Technologies
Bolton, ON
- Full-time
Lead cross-functional evaluation of new service offerings, business models, and transformation initiatives that improve service coverage, utilization, fulfillment, cost efficiency, and…
Added 5 hours ago
N|
Neuropsychologue
NePsyA | Clinique spécialisée en neuropsychologie
Longueuil, QC
- Part-time
…and young adults, including clinical interviews, standardized testing, and interpretation of results. Day-to-day responsibilities include preparing assessment plans, analyzing cognitive,…
Added 5 hours ago
A
Project Leader, R&D QA Operations
Apotex
Toronto, ON · North York, ON
- $83,958 to $139,930 CAD / year
…mentoring to junior associates and represents R&D Quality in cross functional…
Added 6 hours ago
SAP Ariba / AP Solution Architect
Capgemini
Vancouver, BC
Lead and support functional testing, SIT, UAT, defect resolution, cutover, go-live, hypercare, and production stabilization, while supporting improvements in invoice processing efficiency,…
Added 7 hours ago
TP
Automation Specialist
Team Power Solutions
Saskatoon, SK
- Full-time
Prepare technical documentation, commissioning records, testing procedures, and project reports.
Added 8 hours ago
S
Graph Data Scientist
Swoon
Toronto, ON
- Contract
Excellent communication skills and experience working with cross-functional teams and business stakeholders.
Added 8 hours ago
PE
Human Resources Manager (Interim)
Phasor Engineering Inc
Calgary, AB
- Contract
…structural design, telecommunications, panel fabrication, and the testing and commissioning of medium and high-voltage electrical…
Added 9 hours ago
PE
Human Resources Manager (Interim)
Phasor Engineering Inc
Calgary, AB
- Contract
…structural design, telecommunications, panel fabrication, and the testing and commissioning of medium and high-voltage electrical…
Added 9 hours ago
C
Site Foreman - FIFO
Convergint
Fort McMurray, AB · CA AB Fort McMurray
- Full-time
Support commissioning, functional performance testing, troubleshooting, deficiency resolution, and handover of BAS and integrated systems to confirm systems operate as intended and are…
Added 9 hours ago
C
Manager, Engineering
Cvent
Fredericton, NB
- Full-time
Champion high standards for design reviews, code reviews, automated testing, observability, and documentation throughout the SDLC.
Added 10 hours ago
NL
Crane Mechanic
NET LIP
Vaughan, ON
- Full-time
Perform equipment overhauls, functional testing, and commissioning after repairs.
Added 10 hours ago
EB
Senior Bioinformatics Scientist
Ephla Bio
Toronto, ON
- Full-time
…(DNA or RNA), single-cell, proteomics or immunopeptidomics, or functional screening data, from raw inputs through QC and biological…

Global Technical Talent, an Inc. 5000 Company

Hypercare & Incident Management Consultant

Toronto, ON, Canada

$75 to $80 CAD / hour · Contract

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Job details

Pay: $75 to $80 CAD / hour
Job type: Contract
Apply by: Dec 4, 2026
Posting language: English
Posted: Nov 4, 2026

Original job description

Hypercare & Incident Management Consultant

Location: Toronto, ON

Onsite Flexibility: Hybrid

Contract Details

Position Type: Contract
Contract Duration: 12 months
Pay Rate: C$75.00–C$80.00 / Hour (CAD)
Shift / Schedule: Days

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Job Summary

Our client is seeking an experienced Hypercare & Incident Management Consultant to support a major core banking modernization program. This is a senior-level consulting role focused on improving the rigor, coordination, and resolution of production issues following release. The successful candidate will bring strong experience in incident management, post-release validation, QA/testing leadership, and cross-functional issue resolution. The role requires someone who can quickly assess production issues, coordinate the appropriate technical and business teams, drive root-cause analysis, and ensure incidents are resolved efficiently with clear ownership and communication.

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Key Responsibilities

Lead and coordinate incident management and hypercare activities following production releases.
Establish clear ownership, triage, escalation, and resolution processes for production issues.
Coordinate across engineering, QA, product, operations, infrastructure, architecture, and other teams to resolve incidents.
Drive post-release validation and testing to confirm fixes and ensure production stability.
Facilitate incident triage meetings and maintain clear action plans, owners, timelines, and status updates.
Ensure production issues are documented, prioritized, and tracked through resolution.
Support root-cause analysis and ensure appropriate corrective and preventative actions are identified.
Improve consistency and rigor across hypercare and production-support processes.
Provide clear communication to senior stakeholders on incident status, business impact, risks, and resolution progress.
Maintain documentation, issue tracking, and knowledge-sharing through Jira and Confluence.

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Required Skills

Strong background in software testing, QA management, or post-release validation.
Demonstrated experience coordinating resolution of complex production incidents across multiple technical teams.
Strong understanding of SDLC, software delivery, testing, release, and production-support processes.
Experience leading incident triage, escalation, root-cause analysis, and resolution activities.
Strong stakeholder-management and communication skills.
Ability to operate effectively in high-pressure production environments and drive accountability across teams.
Hands-on experience with Jira and Confluence.

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Preferred Skills

Experience supporting large-scale digital platform or core-system transformation programs.
Experience in financial services, banking, or other regulated environments.
Familiarity with ITIL incident, problem, and change-management practices.
Previous consulting or enterprise transformation experience.

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Required Experience

7 years of experience in incident management, QA/testing leadership, production support, or technical delivery.

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About the Client

This client is a digital-first Canadian bank focused on delivering simple, no-fee everyday banking experiences to customers. As a digitally native institution, the organization employs technology professionals including software engineers, QA and testing specialists, incident management consultants, and digital transformation leaders who work together to modernize core banking platforms and operations.

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About GTT

GTT is a minority-owned staffing firm and a subsidiary of Chenega Corporation, a Native American-owned company in Alaska. We highly value diverse and inclusive workplaces and support Fortune 500 organizations across banking, financial services, technology, life sciences, biotech, utilities, and retail sectors throughout the U.S. and Canada.

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Job Number: 26-18344 Industry: Information Technology

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More about this job

Responsibilities

Lead post-release hypercare and incident management, coordinating cross-functional teams to triage, investigate, and resolve production issues. Drive validation, root-cause analysis, corrective actions, documentation, and clear stakeholder updates to support production stability.

Requirements

Requires at least 7 years of experience in incident management, QA or testing leadership, production support, or technical delivery, along with strong knowledge of software delivery and production-support processes. Candidates should have experience coordinating complex incidents, leading triage and root-cause analysis, communicating with stakeholders, and using Jira and Confluence.

Skills

Incident Management
Hypercare
Quality Assurance
Software Testing
Post-Release Validation
Production Support
Incident Triage
Escalation Management
Root-Cause Analysis
Stakeholder Management
Cross-Functional Coordination
SDLC
Release Management
Jira
Confluence
ITIL

Visa sponsorship

Not detected in the job text

Keywords

Hypercare
Incident Management
Core Banking Modernization
Production Releases
Production Support
Quality Assurance
Software Testing
Post-Release Validation
Incident Triage
Escalation
Root-Cause Analysis
Corrective Actions
Preventative Actions
SDLC
Software Delivery
Release Management
Production Stability
Stakeholder Management
Cross-Functional Coordination
Jira
Confluence
ITIL
Problem Management
Change Management
Financial Services
Banking
Regulated Environments
Digital Transformation
Issue Tracking

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