Payment Operations Analyst

Location: Toronto, ON

Onsite Flexibility: Hybrid - 2 days on-site (Mondays and Tuesdays)

• Position Type: Contract
• Contract Duration: 12 months (with potential for extension)
• Pay Rate: C$40.00–C$47.00 / Hour (CAD)
• Shift / Schedule: 9:00 AM – 5:00 PM, Monday to Friday (37.5 hours/week)

As a Senior Analyst, Business Analytics on the Payments Operations team, you'll play a pivotal role in modernizing operational processes through automation, AI-driven solutions, intelligent reconciliation workflows, and test automation across payment platforms. You'll leverage your analytical and technical expertise to drive operational efficiency, reduce manual intervention, and enhance control effectiveness while supporting enterprise modernization initiatives. Working closely with technology teams, operations, product, QA/testing, vendors, and business stakeholders, you'll design and implement scalable automation and reconciliation solutions that support real-time payment processing, operational resiliency, and regulatory compliance. Your contributions will help shape the future of payments by enabling smarter, faster, and more resilient operations.

You'll have the flexibility to manage your work activities within a hybrid work arrangement where you'll spend 2 days per week on-site (Mondays and Tuesdays), while other days will be remote.

Automation & Process Optimization

• Design, implement, and optimize automated workflows for payment operations, reconciliation, exception management, and operational controls.
• Identify opportunities to eliminate manual processes through intelligent automation, AI-enabled workflows, scripting, and low-code/no-code tools.
• Support automation initiatives using technologies such as Python, SQL, Power Automate, Alteryx, UiPath, or similar platforms.

Test Automation & Quality Engineering

• Develop and maintain automated test cases and regression testing frameworks for payment systems and operational platforms.
• Support end-to-end testing activities including system integration testing (SIT), user acceptance testing (UAT), regression testing, and reconciliation validation.
• Collaborate with technology and QA teams to improve testing coverage, release quality, and operational stability.

Payments & Reconciliation Expertise

• Support reconciliation and balancing activities across payment ecosystems, including real-time payments, wires, ACH/EFT, card payments, ISO messaging, and settlement processes.
• Investigate payment exceptions and operational variances, identify root causes, and recommend remediation.
• Develop automated controls and monitoring solutions to proactively detect anomalies and reduce operational risk.

Data Analytics & AI Enablement

• Analyze operational and payment data to identify trends, inefficiencies, control gaps, and automation opportunities.
• Support the implementation of AI and machine learning solutions for operational intelligence, anomaly detection, workflow optimization, and predictive analytics.
• Build dashboards, reporting solutions, and operational metrics to monitor performance and inform decision-making.

Stakeholder & Relationship Management

• Collaborate with cross-functional teams including Payments Operations, Technology, Product, Risk, Compliance, QA, and external vendors.
• Translate business requirements into scalable automation and reconciliation solutions.
• Communicate complex operational, technical, and analytical concepts effectively to both technical and non-technical stakeholders.

• 3–7 years of experience in payments, banking operations, reconciliation, automation, business analysis, QA/testing, or operational transformation roles.

• Experience in payments operations, reconciliation, exception management, and settlement processes.
• Strong background in process automation using Python, SQL, Power Automate, Alteryx, UiPath, or similar tools.
• Experience with test automation, including SIT, UAT, and regression testing.
• Strong data analytics, reporting, and dashboard development skills.
• Experience with AI-enabled solutions and intelligent automation initiatives.
• Proven ability to partner with cross-functional stakeholders and deliver scalable solutions.
• Strong analytical, problem-solving, and communication skills.

• Worked on large transformation programs
• Top 5 banking experience.

• Strong knowledge of payment ecosystems, operational payment flows, settlement and reconciliation processes, and payment lifecycle management across banking environments.
• Understanding of how payments move through various systems and channels, including EFT/ACH, wire payments, card and debit transactions, real-time payments, and ISO 20022 messaging frameworks.
• Knowledge of operational processes, system integrations, data flows, APIs, and payment processing environments, with an understanding of how technology supports operational resiliency and client experience.
• Strong analytical and critical thinking skills to identify operational inefficiencies, investigate complex payment issues, and implement scalable solutions that improve performance and reduce risk.
• Ability to effectively communicate technical concepts, operational impacts, and analytical findings to a broad range of stakeholders.
• Ability to produce clear and concise business and technical documentation.
• Passion for automation, operational excellence, AI-driven transformation, and continuous improvement within financial services and payments environments.

• Medical, Vision, and Dental Insurance Plans
• 401k Retirement Fund

This client is a large, full-service multinational financial institution offering a comprehensive range of banking, wealth management, and capital markets products and services, serving millions of individuals, businesses, and institutional clients across its home market and internationally - with significant commercial and investment banking presence in the United States and other global markets. The organization employs business analysts, senior analysts, DevOps engineers, enterprise program analysts, payments specialists, and technology professionals who collaborate across hybrid teams in a structured, purpose-driven environment. With well-developed recognition and training frameworks, meaningful commitments to inclusion and diversity, and competitive compensation and benefits, this institution offers strong stability and genuine career development opportunities - particularly for professionals seeking growth in financial services.

GTT is an NMSDC-certified Minority Business Enterprise (MBE) headquartered in Portsmouth, New Hampshire. GTT is a subsidiary of Chenega Corporation, an Alaska-based company and one of the largest Alaska Native-owned corporations. An Inc. 5000 honoree and one of SIA's Best Staffing Firms to Work For, GTT connects professionals with Fortune 500 organizations across IT, engineering, construction, utilities, life sciences, financial services, and healthcare throughout the U.S. and Canada. We're committed to diverse, inclusive workplaces and to placing people in roles where they can do their best work.

Job Number: 26-18576 Industry: Data & Analytics