Procurement Analyst Coupa Admin S2P

Location: Toronto, ON

Onsite Flexibility: Hybrid - 1–3 days per week in office (Wednesday and Thursday, plus the 4th Friday of every month; subject to change according to business needs)

• Position Type: Contract
• Contract Duration: 14 months (extension possible; FTE conversion may be possible for some contractors based on business needs)
• Pay Rate: C$35.00–C$40.00 / Hour (CAD)
• Shift / Schedule: 37.5 hours/week, 9:00 AM – 5:00 PM, Monday to Friday

We're building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what's right for our clients. As a Procurement Enablement Consultant (Contract), you will support the successful enablement, adoption, and day-to-day optimization of Coupa Source-to-Pay (S2P) capabilities across the organization. You will partner with Procurement, Accounts Payable, Technology, and business stakeholders to improve user experience, strengthen process compliance, and help drive efficient, controlled purchasing operations. This role is ideal for a hands-on practitioner with procurement process and platforms experience, strong operational discipline, and the ability to translate business needs into practical system and process improvements.

This contract role is suited to a delivery-focused professional who can combine procurement process knowledge, Coupa S2P platform familiarity, and strong stakeholder collaboration to help scale effective, compliant purchasing operations. The successful candidate will bring a continuous improvement mindset, sound judgment, and the ability to support both tactical execution and broader enablement objectives.

• Support the enablement and ongoing administration of Coupa S2P processes, including requisitioning, approvals, purchasing, receiving, invoicing, and user support.
• Execute day-to-day platform support activities which include (but are not limited to) the following:

• Manage user provisioning for procurement platforms (Coupa, Zip), including onboarding/offboarding and access rights. - Maintain accurate records for user access and permissions to ensure compliance with licensing entitlements. - Resolve/triage usage access issues. - Maintain compliance with internal controls, data privacy, and regulatory requirements. - Monitor recurring issues, analyze root causes, and recommend practical enhancements to improve controls, user experience, and operational efficiency. - Manage shared mailbox to triage/resolve user issues.

• Assist with supplier and catalog enablement activities in Coupa to improve adoption, transaction accuracy, and policy-compliant buying channels, such as (but not limited to):

• Linking non-catalogue requisitions to contracts; PO modifications, cancellations, and monitoring. - Linking approved suppliers on the Coupa Supplier Portal and providing support where required. - Providing advice and support to users creating purchases (catalogue and non-catalogue) in Coupa. - Monitoring hosted catalogs and managing punchout catalogue outages with suppliers in the tool. - Oversight and administration of the Supplier Enablement Mailbox.

• Help maintain process documentation, standard operating procedures, training materials, and job aids to support effective user onboarding and change adoption.
• Support testing, release readiness, and business validation for system changes, enhancements, and defect resolution impacting Coupa and Zip platforms.
• Track and report on operational metrics, service levels, and enablement progress to provide visibility into adoption, issue resolution, and process effectiveness.
• Ensure activities are completed in alignment with internal policies, governance requirements, audit expectations, and risk management standards.
• Partner with Procurement Operations, Accounts Payable, Technology, and business stakeholders to identify process gaps, resolve issues, and improve end-to-end P2P performance.
• Contribute to continuous improvement initiatives that strengthen procurement enablement, simplify user interactions, and support broader Procurement transformation priorities.

User Administration (Core Responsibility Area 1)

• Manage user access, administration, and support.
• Handle tool-related issues.
• Ticket triage (IT handles Level 1; team handles Level 2 and 3).
• Monitor shared mailbox.
• Support system releases, testing, audit, compliance, and documentation.

Stakeholder-Facing (Core Responsibility Area 2)

• Onboard new suppliers to the tool.
• Support enablement workflows (e.g., stuck POs, stuck contracts).

• Hands-on experience supporting Source-to-Pay/Procurement-focused platforms in a procurement operations, systems support, or enablement role.
• Experience/strong understanding of procurement and payables processes, including requisition-to-invoice workflows, approval controls, supplier enablement, and catalog management.
• Demonstrated ability to troubleshoot operational issues, coordinate across teams, and drive timely resolution with a strong attention to detail.
• Experience supporting user enablement through training, documentation, onboarding, communications, and adoption support.
• Comfort working with data, reporting, and process metrics to identify trends, support decisions, and monitor operational performance.
• Strong communication and stakeholder management skills, with the ability to work effectively across business, operations, and technology teams.
• Ability to operate in a fast-paced environment, manage multiple priorities, and support change initiatives with a high degree of accountability.
• Analytical thinking skills.
• Strong problem-solving skills.
• Strong communication skills.

• Experience with testing, release support, or process documentation for procurement systems.
• Experience with Coupa S2P or Zip platforms (considered a strong asset).
• Experience in financial services or other highly regulated environments.
• Excel proficiency and data analysis experience.
• Banking industry experience.
• Procure-to-pay, sourcing and contract, and/or previous helpdesk experience.

• Post-secondary education in business, supply chain, finance, information systems, or a related discipline is preferred.

• 1–3 years of procurement lifecycle and Source-to-Pay (S2P) experience (required).
• Experience with procurement platform tools - Coupa preferred; exposure to other tools (Ariba, Ivalua, etc.) would also be considered.

• Experience with Coupa S2P or Zip platforms (strong asset).
• Experience in financial services or other highly regulated environments.
• Data analysis experience (strong asset).
• Experience working with business stakeholders in a cross-functional environment.

• Medical, Vision, and Dental Insurance Plans
• 401k Retirement Fund

This client is a large, full-service multinational financial services and banking institution offering a comprehensive range of banking, wealth management, and capital markets products and services to individuals, businesses, and institutional clients across its home market in Canada and internationally, with significant commercial and investment banking presence in the United States and other global markets. The organization employs tens of thousands of professionals across functions including business analysis, procurement operations, DevOps engineering, enterprise program management, and financial advisory roles at scale. It is recognized for its collaborative and purpose-driven culture, structured career development frameworks, competitive compensation, and meaningful commitments to inclusion and diversity - including employee-led resource groups and active diversity hiring goals. For candidates seeking stability and structured growth in a major regulated financial institution, this organization offers a well-developed onboarding experience and genuine opportunities for advancement, particularly for early-career professionals entering financial services.

GTT is a minority-owned staffing firm and a subsidiary of Chenega Corporation, a Native American-owned company in Alaska. We highly value diverse and inclusive workplaces and support Fortune 500 organizations across banking, financial services, technology, life sciences, biotech, utilities, and retail sectors throughout the U.S. and Canada.

Job Number: 26-11953 Industry: Information Technology