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Global Technical Talent, an Inc. 5000 Company

ServiceNow Systems Administrator

Toronto, ON, Canada

Pay: $55 to $65 CAD / hour
Job type: Contract
Apply by: Oct 25, 2026
Experience: ServiceNow Systems Administration experience - 5 years (note: candidates must be ServiceNow system administrators, not general system administrators)
Posting language: English
Posted: Sep 25, 2026

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Original job description

ServiceNow Systems Administrator

Location: Toronto, ON

Onsite Flexibility: Hybrid - 2 days onsite currently, subject to change up to 4 days at any time

Contract Details

Position Type: Contract
Contract Duration: 13 months (extension possible up to 2 years)
Pay Rate: C$55.00–C$65.00 / Hour (CAD)
Shift / Schedule: Monday–Friday, 9:00 AM–5:00 PM; on-call rotation required every other week (weekends and evenings); overtime on manager approval

Job Summary

This ServiceNow Systems Administrator role is a backfill position supporting a team of 14 professionals within a financial services environment. The scope of the role centers on ServiceNow systems administration, including IT Service Management solution design and implementation following established ITSM policies and standards. The successful candidate will ensure delivered solutions enable the organization to manage incidents, problems, changes, and service requests with respect to risk, cost, control, IT governance, compliance, and business performance objectives.

Key Responsibilities

Design and implement IT Service Management solutions following established policies and standards, ensuring delivered solutions enable the organization to manage incidents, problems, changes, and service requests with respect to risk, cost, control, IT governance, compliance, and business performance objectives
Provide technical and thought leadership in both system integration as well as application development, and promote best practices in these areas
Work closely with clients, project managers, and systems management team to clearly define scope of work and provide accurate cost/schedule estimates
Review internal artifacts and deliverables received from vendor partners to ensure they meet solution requirements
Lead/contribute in architecture, design, and code reviews of IT Service Management solutions
Troubleshoot production and test issues; perform root cause analysis, recommend corrective action, and lead the resolution efforts
Perform off-hours maintenance and deployments for system releases and provide 24x7 support to maintain service availability
Code deployment in 15 instances of ServiceNow

Required Skills

ServiceNow Systems Administration experience - 5 years (note: candidates must be ServiceNow system administrators, not general system administrators)
CSA (Certified System Administrator) certification - required and critical for consideration
Strong communication skills

Preferred Skills

Development experience
Banking experience
ITIL 4

Education Requirements

Any post-secondary education
CSA (ServiceNow Certified System Administrator) certification required

Required Experience

5 years of overall experience as a ServiceNow Systems Administrator

Nice-to-Have Experience

Prior development experience
Experience working in a banking or financial services environment
ITIL 4 framework familiarity

Work Environment / Physical Requirements

On-call rotation required every other week, including weekends and evenings
Overtime available on manager approval
Hybrid work model: currently 2 days onsite; subject to change up to 4 days at any time

Medical, Vision, and Dental Insurance Plans
401k Retirement Fund

About the Client

This client is a leading financial services and banking institution operating across Canada, with a large technology and IT services organization employing professionals including solutions developers, systems administrators, release strategists, and IT specialists. The organization manages complex governance, risk, and compliance requirements and maintains a collaborative, agile team culture with emphasis on long-term growth. Roles within the technology division span systems administration, application development, and integration, supporting thousands of users across banking operations.

About GTT

GTT is a minority-owned staffing firm and a subsidiary of Chenega Corporation, a Native American-owned company in Alaska. We highly value diverse and inclusive workplaces and support Fortune 500 organizations across banking, financial services, technology, life sciences, biotech, utilities, and retail sectors throughout the U.S. and Canada.

Job Number: 26-14666

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More about this job

Responsibilities

Design and implement IT Service Management solutions in ServiceNow, and provide technical leadership for integrations and application development. Review vendor deliverables, contribute to architecture and code reviews, troubleshoot issues, lead root-cause resolution, and support deployments and service availability, including off-hours work.

Requirements

Candidates must have 5 years of experience specifically as a ServiceNow Systems Administrator and hold the ServiceNow Certified System Administrator (CSA) certification. Post-secondary education is required; development experience, banking experience, and familiarity with ITIL 4 are preferred.

Skills

IT Service Management
System Integration
Application Development
Solution Design
Incident Management
Problem Management
Change Management
Service Request Management
Troubleshooting
Root Cause Analysis
Code Deployment
IT Governance
Communication
CSA Certification
ITIL 4

Benefits

Medical Insurance
Vision Insurance
Dental Insurance
401k Retirement Fund

Visa sponsorship

Not detected in the job text

Keywords

ServiceNow
IT Service Management
ITSM
Certified System Administrator
CSA
ITIL 4
System Integration
Application Development
Solution Design
Incident Management
Problem Management
Change Management
Service Request Management
IT Governance
Risk Management
Compliance
Architecture Reviews
Code Reviews
Troubleshooting
Root Cause Analysis
Production Support
Test Support
Code Deployment
Financial Services
Banking

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