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Added 10 mins ago
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Senior Systems & Security Analyst - Calgary, AB
Optiom
Calgary, AB
- Full-time
Optiom is growing fast - and the systems and security infrastructure that supports that growth needs a senior technical mind at the helm. We are hiring a Senior Systems & Security Analyst…
Added 16 mins ago
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Senior Business Analyst – Business Operations Redesign
Joblinxsapp
Toronto, ON
- Full-time
Added 19 mins ago
UO
Data Analyst
University of Waterloo
Waterloo, ON · Mathematics & Computer
- Full-time
The Data Analyst will advance the Faculty of Mathematics’ use and integration of data to inform decision-making and improve operational efficiency. The Data Analyst is responsible for…
Added 21 mins ago
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Senior Portfolio Analyst
Dexian
Toronto, ON · Greater Toronto Area, Canada
- $50 to $60 USD / hour
- Contract
…Product Owners, Product Managers, Scrum Masters, and other senior stakeholders, the successful candidate will help drive priorities and deliver key initiatives within a highly collaborative…
Added 21 mins ago
SC
Coordinator, IT Assets (Temporary)
Sheridan College
Oakville, ON
- Temporary
…updating IT assets database as necessary. Reporting to the Senior Manager of Finance and Business Operations - IT, the IT Assets Coordinator works closely with the Senior Business Analyst…
Added 21 mins ago
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Senior Financial Analyst
IFG - International Financial Group
Mississauga, ON
- $45 to $48 CAD / hour
- Contract
Our client is seeking a motivated, detail-oriented Financial Analyst to join their Finance team.
Added 40 mins ago
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Senior Financial Analyst
Altis
Toronto, ON · Greater Toronto Area, Canada
- $40 to $50 CAD / hour
- Contract
Altis Recruitment is partnering with an established non-profit organization seeking a Senior Financial Analyst to support budgeting, forecasting and funder reporting. Your work will help…
Added 56 mins ago
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Senior North America Retail Strategy Manager
lululemon
Vancouver, BC
- Full-time
Supported by the Senior Analyst, develop the models and frameworks to pressure-test strategic decisions and assess financial impact, within a store’s 4 doors and as it relates to the…
Added 56 mins ago
IG
Security Operations Center Analyst
IMCS Group
ON · Ontario, Canada
- Contract
Added 1 hour ago
SB
Senior Analyst, Commercial Analytics & Revenue Growth Management
Sleeman Breweries Ltd.
Guelph, ON
- Full-time
Present findings and structured recommendations to senior stakeholders to support strategic and operational decision-making.
Added 1 hour ago
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Financial Analyst
The Health Employers Association of BC
Vancouver, BC
- Full-time
Reporting to the Manager, Finance, the Financial Analyst is responsible for providing financial and business advisory services and support within HEABC. The Financial Analyst completes…
Added 1 hour ago
PC
Planning Analyst
PETRONAS Canada
Calgary, AB
- Full-time
We have an opportunity for a Planning Analyst to join our Planning team in Calgary, AB. Reporting to the Planning Team Lead, the successful candidate will support the broader team in…
Added 1 hour ago
BP
Junior Information Management Analyst Co-op
BC Pensions
Victoria, BC
- Full-time
The Junior Information Management Analyst role offers a unique opportunity to gain hands-on experience support how information is classified, organized, governed, and used to support…
Added 1 hour ago
UO
Senior Analyst, IT Security
University of Ottawa
Ottawa, ON · Vanier Hall
- Full-time
Reporting to the Senior Manager, IT Security, the incumbent develops, implements, upgrades, integrates, tests, manages, and supports information security systems and applications. Performs…
Added 1 hour ago
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Lead Software Engineer
Virtusa
Mississauga, ON
- Full-time
The Enterprise Messaging & Integration Support Engineer Sr Analyst (L3) is an intermediate-to-senior level position responsible for providing L3 support, platform administration, and…
Added 1 hour ago
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Analyst
Winchesters
Toronto, ON · North York, ON
- Full-time
This is an excellent opportunity for an early-career professional to work closely with senior management, develop their financial analysis skills, and gain broad exposure to real estate…
Added 1 hour ago
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Analyst – Front Office Application Engineer
TD
Toronto, ON
- Full-time
Partner with senior developers and quantitative teams to deliver scalable and maintainable software solutions.
Added 1 hour ago
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Senior Governance & Control Analyst
TD
Toronto, ON
- Full-time
Reporting to the Manager, TDS G&C, the primary role of the Senior Analyst, TDS G&C, support all TDS businesses in adherence to regulatory and enterprise requirements, managing non-financial…
Added 1 hour ago
BS
Financial Analyst
Bento Sushi
Richmond Hill, ON
- $55,000 to $65,000 CAD / year
- Full-time
The Financial Analyst / Senior Financial Analyst will support the Kiosk & Retail FP&A team, with primary responsibility for P&L management, sales and profitability analytics, management…
Added 1 hour ago
MM
Talent & Rewards Consulting Analyst
Marsh McLennan
Ottawa, ON
- Full-time
As a Compensation Analyst in the Workforce and Rewards practice, you will work with a broad range of clients and industries in a stimulating environment, participating as an integral member…
Added 1 hour ago
MM
Talent & Rewards Consulting Analyst
Marsh McLennan
Toronto, ON
- Full-time
As a Compensation Analyst in the Workforce and Rewards practice, you will work with a broad range of clients and industries in a stimulating environment, participating as an integral member…
Added 1 hour ago
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Sr Financial Analyst
Amrize
Mississauga, ON
- $42.3 CAD / hour
We are seeking a highly detailed, collaborative, and forward-thinking Senior Financial Analyst to join our team in Mississauga. Reporting directly to the FP&A Manager, this role will…
Added 1 hour ago
Senior Analyst, HR Data Product (12-month contract)
Scotiabank
Toronto, ON
Work with Solution Architect and Senior Manager HR Insights and Reporting on data transformation specifications and reconciliation approach e.g. retrofitting the existing BI reporting…
Added 1 hour ago
FP
Lead Analyst, Product & Commercial Analytics
Fresh Prep Foods Inc
Calgary, AB · Toronto, ON · Quebec, QC · Vancouver, BC
- $120,000 to $170,000 CAD / year
- Full-time
Fresh Prep is looking for a highly analytical and commercially minded Senior Manager, Product & Commercial Analytics to help identify, size, prioritize, and measure the opportunities that…
Added 1 hour ago
CM
Senior Credit Analyst - ACC
CanCap Management Inc.
Mississauga, ON
- $50,000 to $65,000 CAD / year
- Full-time
Reporting to the Credit Manager, the Senior Credit Analyst plays a key role in carrying out our risk strategy, weighing situational risk, and issuing high-quality approvals that grow our…

Global Technical Talent, an Inc. 5000 Company

Tech Support Analyst Splunk/Dynatrace

Toronto, ON, Canada

$40 to $45 CAD / hour · Contract

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Job details

Pay: $40 to $45 CAD / hour
Job type: Contract
Apply by: Nov 19, 2026
Posting language: English
Posted: Oct 20, 2026

Original job description

Tech Support Analyst Splunk/Dynatrace

Location: Toronto, ON

Onsite Flexibility: Hybrid - 2 days in office, 3 days work from home (anchor days: Wednesday and Friday, flexible); could potentially change to 4 days on-site

Contract Details

Position Type: Contract
Contract Duration: 6 months (with potential for extension based on business needs and performance)
Pay Rate: C$40.00–C$45.00 / Hour (CAD)
Shift / Schedule: Monday–Friday, core business hours - 37.5 hours per week, 7.5 hours per day; overtime possible
Travel Requirements: Not required

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Job Summary

This is a Level 3 application support role on a six-person team, serving as a backfill position. The contractor will have access to customer data and will interact with both internal and external stakeholders. Approximately 25% of the day is spent in meetings. The position offers long-term opportunity, career growth, and development within a globally recognized financial institution known for its strong work culture.

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Key Responsibilities

Customer

Develop and implement standard support model and processes by using industry best practices
Oversee detailed investigations of incidents to evaluate root causes and ensure implementation of targeted, value added and controlled remediation plans
Act as an expert resource providing insight and recommendations based on industry practices and emerging technology trends within application support field
Define, deploy and/or lead systems / applications activities to support clients and applications
Identify, recommend, source, negotiate and implement improvements/solutions (buy/build/reuse) to enhance customer experience, availability, and/or reduce cost in support of client needs
Influence product direction, foresee issues and gaps, identify solutions, and work comfortably with leading edge products that are untested/unproven in the market
Manage complex application deployment in load balanced service-oriented environment
May help test, debug, and performance analyze and document environment components
Troubleshoot initial failures, coordination of resolution efforts and communication with appropriate members
Work with Architects to ensure that environment modifications interact appropriately, data conversion impacts are considered, and other areas of impact are addressed and meet performance requirements of the project
Collaborate with business leaders, IT professionals, vendors / outsourced partners to assess viability/priority of projects/initiatives and ensure issues are clearly communicated
Lead / contribute to the project management processes; conduct pre and post implementation reviews
Integrate technical solutions with the business environment, recognizing systems interdependencies and reusability, and ensuring seamless delivery
Ensure appropriate security levels are established and maintained for processes, information exchange and system implementations
Provide 2nd and 3rd level support for production incidents as required and provide single point of contact for business communications related to production incidents; escalate as required
Drive and manage controls environment (including processes), covering change management, production implementation, compliance and audit controls, and business continuity (both application and resource)
Work in strategic partnership with development and delivery teams to continually identify and create opportunities to increase application stability of production environment

Shareholder

Review, define, enforce and influence standards and appropriate quality measures/metrics
Ensure systems and operational availability meets or exceeds negotiated service levels, and report results as required
Adhere to existing processes/standards, business technology architecture, risk and production capacity guidelines; plan, monitor and escalate issues as required
Follow standards, policies and procedures to ensure compliance with the Disaster Recovery Plan (DRP) and applicable Business Recovery Plans (BRP)
Comply with well-defined enterprise technology delivery practices and standards and project management disciplines
Assist in the development/maintenance of comprehensive processes for prevention of issues and participate in problem determination and timely resolution of incidents
Continuously enhance knowledge/expertise in own area and keep current with emerging industry trends, new technologies and best practices in the external market that can contribute to delivering effective client solutions
Develop/maintain expertise of system development methodologies, key business initiatives/issues, IT implications for systems/technologies and impact on business solutions
Identify opportunities to minimize cost, provide recommendations and/or deliver corresponding strategic solutions to support cost effectiveness; drive automation and operational resiliency initiatives
May develop and/or contribute to negotiations of third party contracts/agreements

Employee / Team

Work effectively as a team, supporting other members of the team in resolving critical service issues
Prioritize and manage own workload in order to deliver quality results and meet timelines
Support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/points of interest
Participate in knowledge transfer within the team and business units
Identify and recommend opportunities to enhance productivity, effectiveness and operational efficiency of the business unit and/or team

Breadth & Depth

Primary subject matter expert in multiple areas and consults with clients and/or project teams with respect to all aspects of operational support / solutions
Works independently and/or autonomously as a senior/lead on a diverse range of tasks / operational support of solutions and is relied upon to coach/educate others
Monitor alerts and create dashboard on platforms such as Dynatrace, Splunk, PagerDuty, and ServiceNow

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Required Skills

Hands-on experience with ServiceNow
Hands-on experience with Splunk (must have)
Hands-on experience with Dynatrace (must have)
Hands-on experience with PagerDuty
Hands-on experience with Linux/Unix (must have)
Hands-on experience with Certificate Management
Strong understanding of Java/J2EE applications (must have)
Strong communication skills - written and verbal
Strong problem-solving skills
Strong analytical skills
Ability to lead and delegate responsibilities, coaching

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Preferred Skills

Java, Azure, microservices, or automation certifications
Lead experience
Understanding of authentication technologies (SSO, MFA, OAuth, SAML, OpenID Connect)

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Education Requirements

Undergraduate degree is preferred
Java, Azure, microservices, or automation certifications are an asset

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Required Experience

10+ years of application support, incident, problem, and change management
5+ years of banking or financial institution experience

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About the Client

This client is one of North America's largest financial services and banking institutions - the sixth-largest bank on the continent by branches - serving approximately 22 million customers across Canada, the United States, Europe, and the Asia-Pacific region and employing over 85,000 professionals worldwide. Headquartered in Toronto, Ontario, it operates a full-service financial platform spanning personal and commercial banking, wealth management, insurance, and payment solutions, delivering a comprehensive suite of deposit, lending, investment, and insurance products to individual clients, small businesses, and large enterprises. The organization has earned Great Place to Work Certification for ten consecutive years and is recognized for its sustained commitment to inclusion, diversity, and employee development. Teams span retail banking advisors, commercial lenders, wealth management professionals, risk analysts, and technology specialists - making this an exceptional foundation for professionals seeking a globally respected organization with genuine career growth opportunities.

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About GTT

GTT is a minority-owned staffing firm and a subsidiary of Chenega Corporation, a Native American-owned company in Alaska. We highly value diverse and inclusive workplaces and support Fortune 500 organizations across banking, financial services, technology, life sciences, biotech, utilities, and retail sectors throughout the U.S. and Canada.

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Job Number: 26-12825 Industry: Information Technology

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More about this job

Responsibilities

Provide Level 2 and Level 3 application support, investigate production incidents, identify root causes, and coordinate remediation and stakeholder communications. Monitor and improve application stability, availability, controls, and operational processes while collaborating with development, architecture, business, and vendor teams.

Requirements

Requires 10+ years of application support and incident, problem, and change management experience, including 5+ years in banking or financial services. Must have hands-on experience with Splunk, Dynatrace, Linux/Unix, and Java/J2EE applications, along with ServiceNow and PagerDuty experience and strong communication, analytical, and problem-solving skills.

Skills

ServiceNow
Splunk
Dynatrace
PagerDuty
Linux/Unix
Certificate Management
Java/J2EE
Application Support
Incident Management
Problem Management
Change Management
Root Cause Analysis
Production Support
Communication
Problem-Solving
Analytical Skills

Visa sponsorship

Not detected in the job text

Keywords

Application Support
Level 3 Support
Production Incidents
Incident Management
Problem Management
Change Management
Splunk
Dynatrace
ServiceNow
PagerDuty
Linux/Unix
Java/J2EE
Certificate Management
Microservices
Azure
Automation
Authentication
Single Sign-On
Multi-Factor Authentication
OAuth
SAML
OpenID Connect
Root Cause Analysis
Load Balancing
Service-Oriented Architecture
Change Controls
Disaster Recovery Plan
Business Recovery Plan
Performance Analysis
Banking

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