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Added 1 day ago
Middle/Senior Forward Deployed Engineer (Python, AI)
Exadel
Canada
For Senior FDEs, independently lead executive discovery, direct pod execution, and take full accountability for engagement outcomes.
Added 2 days ago
E
Information Security Senior Engineer - Identity Governance
Equinix
Toronto, ON
- Full-time
A place where tech thinkers and future builders turn bold ideas into breakthrough experiences, we welcome your unique perspective.
Added 2 days ago
VS
Production Support Lead (AWS + Node.js/TypeScript focus & .NET, React/Sitecore, Azure required)Calgary, Canada(Onsite)
Verito Solutions Inc
Calgary, AB
- Contract
Production Support Lead ( AWS + Node.js/TypeScript focus & .NET, React/Sitecore, Azure required)
Added 3 days ago
Senior Lead, ServiceNow ITOM
Take-Two Interactive Software, Inc.
Toronto, ON
As a seasoned ServiceNow IT Operations Implementation Specialist, you will execute our evolving Configuration Management Database (CMDB) strategy, governance, and infrastructure roadmap.…
Added 4 days ago
GT
Tech Support Analyst Splunk/Dynatrace
Global Technical Talent, an Inc. 5000 Company
Toronto, ON
- $40 to $45 CAD / hour
- Contract
Works independently and/or autonomously as a senior/lead on a diverse range of tasks / operational support of solutions and is relied upon to coach/educate ot
Added 9 days ago
TG
Technology Partner, Finance
TMX Group
Toronto, ON
- Full-time
Platform & Solution Architecture Collaboration: Work alongside Tech Leads across Enterprise Platforms (Workday, ServiceNow, Google Workspace, Corporate Analytics) and GTS teams to define…
Added 9 days ago
TG
Technology Partner, Finance
TMX Group
Toronto, ON
- Full-time
Platform & Solution Architecture Collaboration: Work alongside Tech Leads across Enterprise Platforms (Workday, ServiceNow, Google Workspace, Corporate Analytics) and GTS teams to define…
Added 9 days ago
TG
Technology Partner, LCA (Legal & Corporate Affairs)
TMX Group
Toronto, ON
- Full-time
Platform & Solution Architecture Collaboration: Work alongside Tech Leads across Enterprise Platforms & Operations (Workday, ServiceNow, Google Workspace, Corporate Analytics, Desktop Apps,…
Added 9 days ago
L
Forward Deployed Engineer (Toronto)
LumApps
Toronto, ON
- Full-time
…rare opportunity to accelerate your career by working with senior leadership and opening doors toward future roles as an architect, tech lead, or product…
Added 9 days ago
Director Financial Reporting (Mat Leave Coverage)
Varicent
Toronto, ON
Lead AI-enabled finance automation across close, reconciliations, variance analysis, reporting, and audit support by integrating our tech stack (NetSuite, Concur, Salesforce, Adaptive…
Added 9 days ago
TG
Technology Partner, M&A
TMX Group
Toronto, ON
- Full-time
Solution Architecture Collaboration: Work closely with Tech Leads across Enterprise Platforms & Operations (Workday, ServiceNow, Google Workspace, Corporate Analytics) and GTS teams to…
Added 9 days ago
TG
Technology Partner, M&A
TMX Group
Toronto, ON
- Full-time
Solution Architecture Collaboration: Work closely with Tech Leads across Enterprise Platforms & Operations (Workday, ServiceNow, Google Workspace, Corporate Analytics) and GTS teams to…
Added 10 days ago
ED
Senior Network Delivery Engineer - EN 235
Export Development Canada | Exportation et développement Canada
Ottawa, ON
- $96,557 to $128,743 CAD / year
- Full-time
Tech Lead 18: Salaries typically range from $96,557 to $128,743 annually, based on qualifications and experiences, plus a performance-based incentive.
Added 11 days ago
ED
Senior Network Delivery Engineer - EN 235
Export Development Canada | Exportation et développement Canada
Remote, Canada
- Full-time
- Remote
Tech Lead 18: Salaries typically range from $96,557 to $128,743 annually, based on qualifications and experiences, plus a performance-based incentive.
Added 15 days ago
PT
Senior LEAD AV Specialist - Workplace Collaboration Technology
Poly Tech Talent
Toronto, ON
- Full-time
…hubs, production studios, and enterprise event spaces. As the Senior Lead AV Specialist, you'll combine hands-on technical expertise with team leadership, helping establish operational…
Added 23 days ago
M
Senior Manager, I&IT Site Reliability Engineering & Operations
Metrolinx
Toronto, ON
- Full-time
I&IT ONLY: Metrolinx's Innovation and Information Technology group supports female team members via "Go Tech Women" an affinity group for women in Information Technology, led by our Chief…
Added 23 days ago
TG
Technology Partner, Human Resources
TMX Group
Toronto, ON
- Full-time
Platform & Solution Architecture Collaboration: Work alongside Tech Leads (Workday, Corporate Analytics, ServiceNow, Google Workspace) and enterprise architecture teams to define scalable,…
Added 23 days ago
TG
Technology Partner, Human Resources
TMX Group
Toronto, ON
- Full-time
Platform & Solution Architecture Collaboration: Work alongside Tech Leads (Workday, Corporate Analytics, ServiceNow, Google Workspace) and enterprise architecture teams to define scalable,…
Added 24 days ago
T
Senior Manager - ETAM - Technology Standards and Product Catalogue
TD
Toronto, ON
- Full-time
Align TRM/TPM and work with other ETAM Senior managers who own APM, the Application Book of Record, CMDB and CSDM, Hardware and Software and asset management, and the Asset Class Enablement…
Added 24 days ago
T
Senior Manager - ETAM - Technology Standards and Product Catalogue
TD
Toronto, ON
- Full-time
Align TRM/TPM and work with other ETAM Senior managers who own APM, the Application Book of Record, CMDB and CSDM, Hardware and Software and asset management, and the Asset Class Enablement…
Added 25 days ago
L
End User Services Manager, North America
Lumentum
Ottawa, ON · Canada - Ottawa (Bill Leathem)
- Full-time
At Lumentum, we’re building the tech behind the world’s fastest networks and most advanced systems. Our optical and photonic solutions power everything from AI and cloud computing to data…
Added 1 month ago
M
Senior ServiceNow Developer and Administrator
MNP
AB · Calgary, AB
- Full-time
Make an impact with our Business Technology Services team as a Senior ServiceNow Developer and Administrator. This diverse team of tech-savvy problem solvers embraces digital…
Added 1 month ago
UR
Middle/Senior Forward Deployed Engineer (Python, AI)
Urban Ridge Supplies
Toronto, ON
- Full-time
For Senior FDEs, independently lead executive discovery, direct pod execution, and take full accountability for engagement outcomes.
Added 1 month ago
T
Data Engineer II - CPB Data Curation
TD
Toronto, ON
- Full-time
Analyze and understand business and data requirements to develop complete ETL solutions under the guidance of senior peers and tech leads.
Added 1 month ago
T
Data Engineer II - CPB Data Curation
TD
Toronto, ON
- Full-time
Analyze and understand business and data requirements to develop complete ETL solutions under the guidance of senior peers and tech leads.

Global Technical Talent, an Inc. 5000 Company

Tech Support Analyst Splunk/Dynatrace

Toronto, ON, Canada

$40 to $45 CAD / hour · Contract

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Job details

Pay: $40 to $45 CAD / hour
Job type: Contract
Apply by: Nov 19, 2026
Posting language: English
Posted: Oct 20, 2026

Original job description

Tech Support Analyst Splunk/Dynatrace

Location: Toronto, ON

Onsite Flexibility: Hybrid - 2 days in office, 3 days work from home (anchor days: Wednesday and Friday, flexible); could potentially change to 4 days on-site

Contract Details

Position Type: Contract
Contract Duration: 6 months (with potential for extension based on business needs and performance)
Pay Rate: C$40.00–C$45.00 / Hour (CAD)
Shift / Schedule: Monday–Friday, core business hours - 37.5 hours per week, 7.5 hours per day; overtime possible
Travel Requirements: Not required

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Job Summary

This is a Level 3 application support role on a six-person team, serving as a backfill position. The contractor will have access to customer data and will interact with both internal and external stakeholders. Approximately 25% of the day is spent in meetings. The position offers long-term opportunity, career growth, and development within a globally recognized financial institution known for its strong work culture.

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Key Responsibilities

Customer

Develop and implement standard support model and processes by using industry best practices
Oversee detailed investigations of incidents to evaluate root causes and ensure implementation of targeted, value added and controlled remediation plans
Act as an expert resource providing insight and recommendations based on industry practices and emerging technology trends within application support field
Define, deploy and/or lead systems / applications activities to support clients and applications
Identify, recommend, source, negotiate and implement improvements/solutions (buy/build/reuse) to enhance customer experience, availability, and/or reduce cost in support of client needs
Influence product direction, foresee issues and gaps, identify solutions, and work comfortably with leading edge products that are untested/unproven in the market
Manage complex application deployment in load balanced service-oriented environment
May help test, debug, and performance analyze and document environment components
Troubleshoot initial failures, coordination of resolution efforts and communication with appropriate members
Work with Architects to ensure that environment modifications interact appropriately, data conversion impacts are considered, and other areas of impact are addressed and meet performance requirements of the project
Collaborate with business leaders, IT professionals, vendors / outsourced partners to assess viability/priority of projects/initiatives and ensure issues are clearly communicated
Lead / contribute to the project management processes; conduct pre and post implementation reviews
Integrate technical solutions with the business environment, recognizing systems interdependencies and reusability, and ensuring seamless delivery
Ensure appropriate security levels are established and maintained for processes, information exchange and system implementations
Provide 2nd and 3rd level support for production incidents as required and provide single point of contact for business communications related to production incidents; escalate as required
Drive and manage controls environment (including processes), covering change management, production implementation, compliance and audit controls, and business continuity (both application and resource)
Work in strategic partnership with development and delivery teams to continually identify and create opportunities to increase application stability of production environment

Shareholder

Review, define, enforce and influence standards and appropriate quality measures/metrics
Ensure systems and operational availability meets or exceeds negotiated service levels, and report results as required
Adhere to existing processes/standards, business technology architecture, risk and production capacity guidelines; plan, monitor and escalate issues as required
Follow standards, policies and procedures to ensure compliance with the Disaster Recovery Plan (DRP) and applicable Business Recovery Plans (BRP)
Comply with well-defined enterprise technology delivery practices and standards and project management disciplines
Assist in the development/maintenance of comprehensive processes for prevention of issues and participate in problem determination and timely resolution of incidents
Continuously enhance knowledge/expertise in own area and keep current with emerging industry trends, new technologies and best practices in the external market that can contribute to delivering effective client solutions
Develop/maintain expertise of system development methodologies, key business initiatives/issues, IT implications for systems/technologies and impact on business solutions
Identify opportunities to minimize cost, provide recommendations and/or deliver corresponding strategic solutions to support cost effectiveness; drive automation and operational resiliency initiatives
May develop and/or contribute to negotiations of third party contracts/agreements

Employee / Team

Work effectively as a team, supporting other members of the team in resolving critical service issues
Prioritize and manage own workload in order to deliver quality results and meet timelines
Support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/points of interest
Participate in knowledge transfer within the team and business units
Identify and recommend opportunities to enhance productivity, effectiveness and operational efficiency of the business unit and/or team

Breadth & Depth

Primary subject matter expert in multiple areas and consults with clients and/or project teams with respect to all aspects of operational support / solutions
Works independently and/or autonomously as a senior/lead on a diverse range of tasks / operational support of solutions and is relied upon to coach/educate others
Monitor alerts and create dashboard on platforms such as Dynatrace, Splunk, PagerDuty, and ServiceNow

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Required Skills

Hands-on experience with ServiceNow
Hands-on experience with Splunk (must have)
Hands-on experience with Dynatrace (must have)
Hands-on experience with PagerDuty
Hands-on experience with Linux/Unix (must have)
Hands-on experience with Certificate Management
Strong understanding of Java/J2EE applications (must have)
Strong communication skills - written and verbal
Strong problem-solving skills
Strong analytical skills
Ability to lead and delegate responsibilities, coaching

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Preferred Skills

Java, Azure, microservices, or automation certifications
Lead experience
Understanding of authentication technologies (SSO, MFA, OAuth, SAML, OpenID Connect)

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Education Requirements

Undergraduate degree is preferred
Java, Azure, microservices, or automation certifications are an asset

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Required Experience

10+ years of application support, incident, problem, and change management
5+ years of banking or financial institution experience

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About the Client

This client is one of North America's largest financial services and banking institutions - the sixth-largest bank on the continent by branches - serving approximately 22 million customers across Canada, the United States, Europe, and the Asia-Pacific region and employing over 85,000 professionals worldwide. Headquartered in Toronto, Ontario, it operates a full-service financial platform spanning personal and commercial banking, wealth management, insurance, and payment solutions, delivering a comprehensive suite of deposit, lending, investment, and insurance products to individual clients, small businesses, and large enterprises. The organization has earned Great Place to Work Certification for ten consecutive years and is recognized for its sustained commitment to inclusion, diversity, and employee development. Teams span retail banking advisors, commercial lenders, wealth management professionals, risk analysts, and technology specialists - making this an exceptional foundation for professionals seeking a globally respected organization with genuine career growth opportunities.

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About GTT

GTT is a minority-owned staffing firm and a subsidiary of Chenega Corporation, a Native American-owned company in Alaska. We highly value diverse and inclusive workplaces and support Fortune 500 organizations across banking, financial services, technology, life sciences, biotech, utilities, and retail sectors throughout the U.S. and Canada.

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Job Number: 26-12825 Industry: Information Technology

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More about this job

Responsibilities

Provide Level 2 and Level 3 application support, investigate production incidents, identify root causes, and coordinate remediation and stakeholder communications. Monitor and improve application stability, availability, controls, and operational processes while collaborating with development, architecture, business, and vendor teams.

Requirements

Requires 10+ years of application support and incident, problem, and change management experience, including 5+ years in banking or financial services. Must have hands-on experience with Splunk, Dynatrace, Linux/Unix, and Java/J2EE applications, along with ServiceNow and PagerDuty experience and strong communication, analytical, and problem-solving skills.

Skills

ServiceNow
Splunk
Dynatrace
PagerDuty
Linux/Unix
Certificate Management
Java/J2EE
Application Support
Incident Management
Problem Management
Change Management
Root Cause Analysis
Production Support
Communication
Problem-Solving
Analytical Skills

Visa sponsorship

Not detected in the job text

Keywords

Application Support
Level 3 Support
Production Incidents
Incident Management
Problem Management
Change Management
Splunk
Dynatrace
ServiceNow
PagerDuty
Linux/Unix
Java/J2EE
Certificate Management
Microservices
Azure
Automation
Authentication
Single Sign-On
Multi-Factor Authentication
OAuth
SAML
OpenID Connect
Root Cause Analysis
Load Balancing
Service-Oriented Architecture
Change Controls
Disaster Recovery Plan
Business Recovery Plan
Performance Analysis
Banking

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