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Global Technical Talent, an Inc. 5000 Company

Technical Analyst

Toronto, ON, Canada

Pay: $35 to $40 CAD / hour
Job type: Contract
Apply by: Oct 30, 2026
Posting language: English
Posted: Sep 30, 2026

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Original job description

CAN - IT - Technical Analyst III

Location: Toronto, ON

Onsite Flexibility: Hybrid - 2–4 days per week onsite

Contract Details

Position Type: Contract
Contract Duration: 12 months (extension possible; conversion to permanent possible)
Pay Rate: C$35.00–C$40.00 / Hour (CAD)
Shift / Schedule: Change Implementation Monitoring shifts will rotate between 7AM–3PM and 11AM–7PM - must be flexible and able to adjust schedule. Shift could also be 9AM–5PM depending on where they are needed and placed. Attendance at the weekly Wednesday 9AM–9:45AM meetings required in addition to regular shifts.
Travel Requirements: Between sites

Job Summary

We are looking for someone with diverse skills and some background in this space to join a fast-paced, dynamic environment offering a variety of career opportunities. This role requires strong organizational skills, strong technical writing and documentation skills, oral communication and presentation skills, and strong attention to detail. Multi-tasking is a key part of the job and having a sense of urgency and strong customer skills are required to be successful in this environment. The incumbent will have deep knowledge and understanding of the ITIL framework, and familiarity with an ITIL aligned tool, preferably ServiceNow. Responsibilities involve working closely with various employees at all levels of the organization, including TS teams and senior leaders across multiple LOB's globally. Manage process improvements within the enterprise ITSM tool (ServiceNow) and assist to drive day-to-day BAU operations. Coordinate technology change requests across all lines of business within the organization.

Key Responsibilities

Coordination and execution of the Change Management process on a daily basis, providing both process and client support.
Serve as a subject matter expert on IT Service Management Change Management process and tool.
Chair / manage various Technology Change Management related meetings.
Review submitted Change requests for completeness, integrity and compliance with process requirements; evaluate risk and impact associated with submitted Changes.
Work with the team to define, document, enforce, and support ITSM policies, processes, and procedures including making recommendations for improvements. Facilitate scheduled and adhoc process training with stakeholders.
Updates and presents key performance metrics for the Enterprise Change Management process as well as adhoc requests for the various business units and support teams.
Drive process and organizational maturity as it pertains to IT Service resolution activities Management and ITIL.
Facilitation of collision mitigation and conflict.
Facilitation of the Change Post Implementation Review (CPIR) process to document and track plans to improve change success.
Operational and relational integration with other IT processes and teams (Incident, Problem, Configuration).

Required Skills

IT Technical Support experience
ServiceNow
MS Office
ITIL V (knowledge and application)
Experience reviewing technical documentation
Asset management experience
Enterprise Operations environment experience
Knowledge of IT change management and ITIL methods and procedures
Strong communication skills
Strong interpersonal skills

Preferred Skills

Financial institution (FI) experience

Education Requirements

Post-secondary education required
ITILv4 certification required
ITILv5 - nice to have

Required Experience

5 years of experience in an IT process management role
Operational IT background with experience in IT process management (change enablement), reviewing change records, change post implementation reviews, and emergency changes

Important Notes

Interview process: possibly two rounds; both may be in person - 30-minute panel interview format.
Hybrid working arrangement - onsite work requirement 2–4 times per week. Required to be onsite at the Scarborough Operating Centre or Creekside Mississauga during team meetings. Location confirmed at least 3 weeks prior.
Contractor may have possible access to customer data.

About the Client

This client is one of North America's largest financial institutions - the sixth-largest bank on the continent by branches - serving approximately 22 million customers across Canada, the United States, Europe, and the Asia-Pacific region. Headquartered in Toronto, Ontario, the organization operates a full-service financial platform spanning personal and commercial banking, wealth management, insurance, and payment solutions, delivered through a team of over 85,000 employees worldwide. Teams here include retail banking advisors, commercial lenders, wealth management professionals, risk analysts, and technology specialists who collaborate across a globally respected institution recognized for its sustained commitment to inclusion, diversity, and employee development.

About GTT

GTT is a minority-owned staffing firm and a subsidiary of Chenega Corporation, a Native American-owned company in Alaska. We highly value diverse and inclusive workplaces and support Fortune 500 organizations across banking, financial services, technology, life sciences, biotech, utilities, and retail sectors throughout the U.S. and Canada.

Job Number: 26-14999 Industry: Data & Analytics

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More about this job

Responsibilities

Coordinate and execute the enterprise Change Management process, including reviewing change requests for completeness, compliance, risk, and impact, and serving as a subject matter expert for the process and its tools. Facilitate change-related meetings and training, report performance metrics, improve ITSM policies and procedures, and coordinate with Incident, Problem, and Configuration teams.

Requirements

Requires at least five years of IT process management experience, an operational IT background, and experience with change enablement, change records, post-implementation reviews, and emergency changes. Required qualifications include post-secondary education, ITIL v4 certification, knowledge of ServiceNow and ITIL methods, and strong communication and interpersonal skills.

Skills

IT Service Management
Change Management
ServiceNow
ITIL
Technical Support
Technical Documentation Review
Asset Management
Enterprise Operations
Risk Assessment
Process Improvement
Emergency Change Management
Meeting Facilitation
Performance Metrics
Microsoft Office
Stakeholder Communication

Visa sponsorship

Not detected in the job text

Keywords

IT Service Management
Change Management
ServiceNow
ITIL
ITIL v4 Certification
ITIL v5
Technical Support
Enterprise Operations
Asset Management
Change Enablement
Change Requests
Emergency Changes
Risk Assessment
Impact Assessment
Process Improvement
ITSM Policies
Process Documentation
Process Training
Performance Metrics
Incident Management
Problem Management
Configuration Management
Microsoft Office
Financial Institution
Technical Documentation

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