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Added 1 hour ago
Analyste financier(ère) sénior
CGI
Montreal, QC
Full-time
The Senior Financial Analyst will be responsible for financial planning, forecasting, reporting & analysis for a designated group of internal clients.
Added 2 hours ago
Associate Director, AI Products Development Lead
Royal Bank of Canada
Halifax, NS
Full-time
This role builds next-generation surveillance and compliance technology, architecting solutions that leverage GenAI to detect anomalies and surface actionable insights from complex and…
Added 4 hours ago
Senior Technical Analyst
Government of Manitoba
Winnipeg, MB
Full-time
The Senior Technical Analyst is responsible for ensuring the performance, availability, and reliability of assigned infrastructure services, resolving issues, implementing changes, and…
Added 5 hours ago
Associate Director, AI Products Development Lead
RBC
Toronto, ON · Halifax, NS
Full-time
This role builds next-generation surveillance and compliance technology, architecting solutions that leverage GenAI to detect anomalies and surface actionable insights from complex and…
Added 5 hours ago
Analyst, Global Investment Banking (Diversified - Consumer & Industrial Products)
RBC
Toronto, ON
Full-time
…financial advice, bring a competitive advantage on funding solutions, and assist in navigating complex investment…
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TDS Operations Analyst III
TD
Toronto, ON
Full-time
Reporting to the Group Manager, Corporate Lending Operations Administration, the Operations Analyst III is a senior individual contributor responsible for executing and overseeing loan…
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Business Insights Analyst II
TD
Toronto, ON · Markham, ON · Montreal, QC
Full-time
Work independently as a senior analyst or subject matter expert, and may coach or train others.
Added 5 hours ago
Business Application Analyst III
TD
Toronto, ON
Full-time
Provide feedback and thoughts on possible solutions to issues/risks arising throughout the life cycle of a project, including adherence to enterprise application / data lifecycle practices
Added 6 hours ago
Analyst, Global Investment Banking (Diversified - Consumer & Industrial Products)
Royal Bank of Canada
Toronto, ON
Full-time
…financial advice, bring a competitive advantage on funding solutions, and assist in navigating complex investment…
Added 6 hours ago
Data Analyst, Principal
Dayforce
Canada
This is a hands-on technical role with significant visibility across the organization. You will work directly with senior leaders and cross-functional stakeholders while personally…
Added 7 hours ago
TDS Operations Analyst III
TD Securities
Toronto, ON
Full-time
Reporting to the Group Manager, Corporate Lending Operations Administration, the Operations Analyst III is a senior individual contributor responsible for executing and overseeing loan…
Added 7 hours ago
Analyst, Global Investment Banking (Diversified - Consumer & Industrial Products)
RBC
Toronto, ON
Full-time
…financial advice, bring a competitive advantage on funding solutions, and assist in navigating complex investment…
Added 7 hours ago
Senior AI Business Analyst
R Systems
Canada
Contract
We are seeking Senior AI Business Analyst serves as a strategic advisor, product analyst, and transformation leader responsible for identifying, shaping, and delivering Artificial…
Added 7 hours ago
QA Laboratory Systems Analyst
LCBO
Toronto, ON
Full-time
Do you want to use your outstanding business administration and laboratory systems analyst expertise to support product testing and safety functions, exploring new and innovative…
Added 7 hours ago
Analyst, Asset Management
Fiera Capital
Toronto, ON
Full-time
Fiera Infrastructure is seeking an Analyst to join its Asset Management team in Toronto. This position offers a unique opportunity to work across the full investment lifecycle while gaining…
Added 7 hours ago
Senior Financial Planning & Reporting Analyst
Agnico Eagle Mines Limited
Kirkland Lake, ON
Full-time
…financial analysis, forecasting, management reporting, and performance insights. The role conducts month-end cost reviews, leads the site forecasting process, supports budgeting planning,…
Added 7 hours ago
Financial Business Analyst - ITS - FT Admin Contract
Humber College
Toronto, ON
Contract
Under the direction of the ITS Business Operations Lead, the Business Analyst plays a pivotal role in driving financial planning, analysis, and strategic decision-making. This position…
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Manager, AI Delivery
QuadReal Property Group
Calgary, AB
Full-time
…workflows connected to our core platforms. The team is small and senior, spanning AI architecture, engineering, business analysis, program management and business engagement, and it moves…
Added 7 hours ago
Manager, AI Delivery
QuadReal Property Group
Vancouver, BC
Full-time
…workflows connected to our core platforms. The team is small and senior, spanning AI architecture, engineering, business analysis, program management and business engagement, and it moves…
Added 7 hours ago
Manager, AI Delivery
QuadReal Property Group
Toronto, ON
Full-time
…workflows connected to our core platforms. The team is small and senior, spanning AI architecture, engineering, business analysis, program management and business engagement, and it moves…
Added 8 hours ago
Senior Business Analyst
Manulife
Toronto, ON
Full-time
…technical specifications to deliver effective technology-enabled solutions that meet business…
Added 8 hours ago
Analyst, Demand Management
The Aldo Group Inc / Le Groupe Aldo Inc.
Montreal, QC
Reporting to the Demand Management Senior Manager, the Analyst, Demand Management plays a key role in supporting Demand Management operations, systems, and process improvement initiatives…
Added 8 hours ago
Senior Analyst, AI Enablement & Analytics
The Canada Life Assurance Company
Winnipeg, MB · London, ON · Toronto, ON
The Senior Data Analyst leads analytical framing, experimentation, business analysis, value realization, stakeholder engagement, and solution delivery support for AI-enabled business…
Added 9 hours ago
Senior Officer, Operations
CMHC - SCHL
Winnipeg, MB · Moncton, NB · Yellowknife, NT · Iqaluit, NU · Toronto, ON · Ottawa, ON · Montreal, QC · Saskatoon, SK · Whitehorse, YT · Vancouver, BC · Charlottetown, PE · Halifax, NS · Calgary, AB · ON · NT · AB · BC
Join the Housing Programs Team, in the Bilingual Senior Officer, Financing Operations position. In this role you will support projects approved under CMHC’s Affordable Housing Fund program…
Added 9 hours ago
Associate Director, AI Products Development Lead
RBC
Toronto, ON
Full-time
This role builds next-generation surveillance and compliance technology, architecting solutions that leverage GenAI to detect anomalies and surface actionable insights from complex and…

Global Technical Talent, an Inc. 5000 Company

Technical Analyst

Toronto, ON, Canada

Pay: $35 to $40 CAD / hour
Job type: Contract
Apply by: Oct 30, 2026
Posting language: English
Posted: Sep 30, 2026

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Original job description

CAN - IT - Technical Analyst III

Location: Toronto, ON

Onsite Flexibility: Hybrid - 2–4 days per week onsite

Contract Details

Position Type: Contract
Contract Duration: 12 months (extension possible; conversion to permanent possible)
Pay Rate: C$35.00–C$40.00 / Hour (CAD)
Shift / Schedule: Change Implementation Monitoring shifts will rotate between 7AM–3PM and 11AM–7PM - must be flexible and able to adjust schedule. Shift could also be 9AM–5PM depending on where they are needed and placed. Attendance at the weekly Wednesday 9AM–9:45AM meetings required in addition to regular shifts.
Travel Requirements: Between sites

Job Summary

We are looking for someone with diverse skills and some background in this space to join a fast-paced, dynamic environment offering a variety of career opportunities. This role requires strong organizational skills, strong technical writing and documentation skills, oral communication and presentation skills, and strong attention to detail. Multi-tasking is a key part of the job and having a sense of urgency and strong customer skills are required to be successful in this environment. The incumbent will have deep knowledge and understanding of the ITIL framework, and familiarity with an ITIL aligned tool, preferably ServiceNow. Responsibilities involve working closely with various employees at all levels of the organization, including TS teams and senior leaders across multiple LOB's globally. Manage process improvements within the enterprise ITSM tool (ServiceNow) and assist to drive day-to-day BAU operations. Coordinate technology change requests across all lines of business within the organization.

Key Responsibilities

Coordination and execution of the Change Management process on a daily basis, providing both process and client support.
Serve as a subject matter expert on IT Service Management Change Management process and tool.
Chair / manage various Technology Change Management related meetings.
Review submitted Change requests for completeness, integrity and compliance with process requirements; evaluate risk and impact associated with submitted Changes.
Work with the team to define, document, enforce, and support ITSM policies, processes, and procedures including making recommendations for improvements. Facilitate scheduled and adhoc process training with stakeholders.
Updates and presents key performance metrics for the Enterprise Change Management process as well as adhoc requests for the various business units and support teams.
Drive process and organizational maturity as it pertains to IT Service resolution activities Management and ITIL.
Facilitation of collision mitigation and conflict.
Facilitation of the Change Post Implementation Review (CPIR) process to document and track plans to improve change success.
Operational and relational integration with other IT processes and teams (Incident, Problem, Configuration).

Required Skills

IT Technical Support experience
ServiceNow
MS Office
ITIL V (knowledge and application)
Experience reviewing technical documentation
Asset management experience
Enterprise Operations environment experience
Knowledge of IT change management and ITIL methods and procedures
Strong communication skills
Strong interpersonal skills

Preferred Skills

Financial institution (FI) experience

Education Requirements

Post-secondary education required
ITILv4 certification required
ITILv5 - nice to have

Required Experience

5 years of experience in an IT process management role
Operational IT background with experience in IT process management (change enablement), reviewing change records, change post implementation reviews, and emergency changes

Important Notes

Interview process: possibly two rounds; both may be in person - 30-minute panel interview format.
Hybrid working arrangement - onsite work requirement 2–4 times per week. Required to be onsite at the Scarborough Operating Centre or Creekside Mississauga during team meetings. Location confirmed at least 3 weeks prior.
Contractor may have possible access to customer data.

About the Client

This client is one of North America's largest financial institutions - the sixth-largest bank on the continent by branches - serving approximately 22 million customers across Canada, the United States, Europe, and the Asia-Pacific region. Headquartered in Toronto, Ontario, the organization operates a full-service financial platform spanning personal and commercial banking, wealth management, insurance, and payment solutions, delivered through a team of over 85,000 employees worldwide. Teams here include retail banking advisors, commercial lenders, wealth management professionals, risk analysts, and technology specialists who collaborate across a globally respected institution recognized for its sustained commitment to inclusion, diversity, and employee development.

About GTT

GTT is a minority-owned staffing firm and a subsidiary of Chenega Corporation, a Native American-owned company in Alaska. We highly value diverse and inclusive workplaces and support Fortune 500 organizations across banking, financial services, technology, life sciences, biotech, utilities, and retail sectors throughout the U.S. and Canada.

Job Number: 26-14999 Industry: Data & Analytics

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More about this job

Responsibilities

Coordinate and execute the enterprise Change Management process, including reviewing change requests for completeness, compliance, risk, and impact, and serving as a subject matter expert for the process and its tools. Facilitate change-related meetings and training, report performance metrics, improve ITSM policies and procedures, and coordinate with Incident, Problem, and Configuration teams.

Requirements

Requires at least five years of IT process management experience, an operational IT background, and experience with change enablement, change records, post-implementation reviews, and emergency changes. Required qualifications include post-secondary education, ITIL v4 certification, knowledge of ServiceNow and ITIL methods, and strong communication and interpersonal skills.

Skills

IT Service Management
Change Management
ServiceNow
ITIL
Technical Support
Technical Documentation Review
Asset Management
Enterprise Operations
Risk Assessment
Process Improvement
Emergency Change Management
Meeting Facilitation
Performance Metrics
Microsoft Office
Stakeholder Communication

Visa sponsorship

Not detected in the job text

Keywords

IT Service Management
Change Management
ServiceNow
ITIL
ITIL v4 Certification
ITIL v5
Technical Support
Enterprise Operations
Asset Management
Change Enablement
Change Requests
Emergency Changes
Risk Assessment
Impact Assessment
Process Improvement
ITSM Policies
Process Documentation
Process Training
Performance Metrics
Incident Management
Problem Management
Configuration Management
Microsoft Office
Financial Institution
Technical Documentation

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