Contract jobs in Canada (26,680 jobs)

Explore contract jobs across Canada. Choose a location and read the full job details.

26,680 listings · 5,601 employers Counted Nov 10, 2026. How we count

About these jobs

Employers hiring include Walmart Canada (1,396 listings), Insight Global (525 listings), Actalent (331 listings).

Common roles: Project manager, Software engineer, Software developer.

7,515 of these listings include employer-provided pay. Open a job to see its currency and pay period.

Advertised starting pay
Pay period	Median starting pay	Listings
CAD / hour	34.00	6,274
CAD / year	69,514.00	1,011
CAD / week	1,500.00	33
USD / year	84,000.00	27
CAD / month	3,774.50	24
USD / hour	40.00	11
CAD / day	700.00	10

Employer-listed minimums from at least 10 listings per currency and pay period. These are advertised starting amounts, not employee salaries. Jobs without a minimum and unusual amounts are excluded.

Workplace classifications: 3% remote, 25% hybrid, 72% on-site, 0% not specified. Hybrid and on-site classifications may be inferred from descriptions. Check the original ad.

Based on the dated count above. Listings can change. How we count

Contract jobs in Canada

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Global Technical Talent, an Inc. 5000 Company

Technical Help Desk - Workforce Analyst

Toronto, ON, Canada

$30 to $35 CAD / hour · Contract

Apply on LinkedIn About employer

Applications open in a new tab.

Job details

Pay: $30 to $35 CAD / hour
Job type: Contract
Apply by: Dec 10, 2026
Experience: 3 years of Workforce Management / Workforce Analyst experience.
Working hours: 37.5 hours/week
Posting language: English
Posted: Nov 10, 2026

Original job description

Technical Help Desk - Workforce Analyst

Location: Toronto, ON

Onsite Flexibility: Hybrid - 2 days/week in office (Tuesday & 2nd Friday); should be flexible to changes in office days

Contract Details

Position Type: Contract
Contract Duration: 12 months (with potential for extension or conversion to FTE, dependent on business needs and performance)
Pay Rate: C$30.00–C$35.00 / Hour (CAD)
Shift / Schedule: Monday to Friday, 37.5 hours/week; rotating shifts covering 7:00 AM – 6:00 PM (7am–3pm / 8am–4pm / 9am–5pm / 10am–6pm)

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Job Summary

The individual is responsible for providing workforce management support for a Technical Help Desk environment operating on a 24/7 and 365 basis. The successful candidate will support scheduling, forecasting, capacity planning, reporting, and workforce optimization activities across a continuous operation. This is a high-impact role directly responsible for capacity planning and helping the organization achieve operational targets and service levels, with significant visibility into Technical Help Desk operations. The candidate will have the opportunity to influence workforce planning decisions, recommend process improvements, and gain exposure to enterprise workforce management, reporting, and operational analytics. The role involves daily collaboration with Technical Help Desk leadership, the Workforce Management team, supervisors, and service desk stakeholders on a small, tight-knit team that values independent thinking, accountability, attention to detail, and proactive decision-making.

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Key Responsibilities

Build and maintain schedules for help desk agents.
Manage vacation planning and workforce allocation.
Perform capacity planning activities on weekly, monthly, and annual horizons.
Monitor real-time operational performance and staffing requirements.
Manage attendance exceptions and schedule adherence.
Produce and analyze workforce and operational reports.
Track KPIs including service levels, occupancy, adherence, and average handle time.
Partner with team leaders, operations managers, and workforce management stakeholders to identify trends and recommend improvements.
Create reporting and dashboards using enterprise reporting tools.
Support operational planning to ensure service level objectives are achieved.

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Must-Have Requirements

3 years of Workforce Management / Workforce Analyst experience.
Experience in a Help Desk, Service Desk, or Contact Centre environment.
Hands-on experience with Verint or a similar Workforce Management platform.
Experience with capacity planning, forecasting, scheduling, and vacation planning.
Experience with telephony systems
Tableau reporting experience.
Experience with ServiceNow reporting.
Experience with Workday.
Must be comfortable working rotating shifts - the team provides coverage from 7:00 a.m. to 6:00 p.m., with rotating shifts of 7am to 3pm/8am to 4pm/9am to 5pm/10am to 6pm

Nice-to-Have Requirements

Power BI dashboard creation.
Power Automate.
Additional workforce management platforms.
Technical Help Desk workforce management experience in large enterprise environments.

Required Skills

Soft Skills:

Independent thinker.
Attention to detail.
Strong communication skills.
Quick learner.
Ability to identify operational risks and recommend solutions proactively.
Strong critical thinking and decision-making skills.
Ability to perform effectively in high-pressure environments.

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Preferred Skills

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Required Experience

3–6 years of Workforce Management / Workforce Analyst experience.

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About the Client

This client is a large, full-service multinational financial institution offering a comprehensive range of banking, wealth management, and capital markets products and services to individuals, businesses, and institutional clients across its home market and internationally, with significant commercial and investment banking presence in the United States and other global markets. The organization employs professionals across technology, operations, finance, and enterprise programs - including workforce analysts, business analysts, DevOps engineers, and service desk specialists - who collaborate across a structured, purpose-driven culture with well-developed recognition programs and meaningful commitments to inclusion and diversity. It is a strong fit for professionals seeking stability, structured career development, and competitive compensation within a major financial institution.

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About GTT

GTT is an NMSDC-certified Minority Business Enterprise (MBE) headquartered in Portsmouth, New Hampshire. GTT is a subsidiary of Chenega Corporation, an Alaska-based company and one of the largest Alaska Native-owned corporations. An Inc. 5000 honoree and one of SIA's Best Staffing Firms to Work For, GTT connects professionals with Fortune 500 organizations across IT, engineering, construction, utilities, life sciences, financial services, and healthcare throughout the U.S. and Canada. We're committed to diverse, inclusive workplaces and to placing people in roles where they can do their best work.

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Job Number: 26-18898 Industry: Data & Analytics

Apply on LinkedIn About employer

More about this job

Responsibilities

Build and maintain help desk schedules, manage vacation planning and workforce allocation, and perform forecasting and capacity planning across weekly, monthly, and annual horizons. Monitor staffing and operational performance, report on key service metrics, and collaborate with leaders and workforce stakeholders to identify trends and recommend improvements.

Requirements

Requires 3–6 years of workforce management or workforce analyst experience in a help desk, service desk, or contact centre environment, including hands-on use of Verint or a similar platform. Candidates should have experience with capacity planning, forecasting, scheduling, vacation planning, telephony systems, Tableau, ServiceNow, and Workday, and be comfortable working rotating shifts.

Skills

Workforce Management
Capacity Planning
Forecasting
Scheduling
Vacation Planning
Real-Time Performance Monitoring
Attendance Management
Schedule Adherence
Operational Reporting
KPI Analysis
Verint
Telephony Systems
Tableau
ServiceNow
Workday
Power BI

Visa sponsorship

Not detected in the job text

Keywords

Workforce Management
Workforce Analyst
Technical Help Desk
Service Desk
Contact Centre
Capacity Planning
Forecasting
Scheduling
Vacation Planning
Workforce Allocation
Real-Time Monitoring
Attendance Exceptions
Schedule Adherence
Service Levels
Occupancy
Average Handle Time
KPI Reporting
Operational Analytics
Verint
Telephony Systems
Tableau
ServiceNow
Workday
Power BI
Power Automate
Dashboard Creation
Process Improvement

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Work requirements

Contract jobs in Canada