Jobs in Canada

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Added 26 mins ago
HR
DevOps Analyst Intern
Hitachi Rail
Toronto, ON
- $23 to $30 CAD / hour
- Full-time
Business Intern Events: Intern Showcase & Graduation ceremony
Added 26 mins ago
FC
Analyste en exploitation bureautique
FOP Consultants
Quebec, QC · Greater Quebec City Metropolitan Area
- Full-time
Analyser les données bureautiques afin de produire des rapports, des indicateurs de gestion et des tableaux de bord (Excel, Power BI).
Added 56 mins ago
GT
Technical Help Desk - Workforce Analyst
Global Technical Talent, an Inc. 5000 Company
Toronto, ON
- $30 to $35 CAD / hour
- Contract
Shift / Schedule: Monday to Friday, 37.5 hours/week; rotating shifts covering 7:00 AM – 6:00 PM (7am–3pm / 8am–4pm / 9am–5pm / 10am–6pm) · Must be comfortable working rotating shifts - the team provides coverage from 7:00 a.m
Added 56 mins ago
AS
Retail BSA
Apex Systems
Montreal, QC
- $90 to $100 CAD / hour
- Full-time
We are seeking an experienced Business Systems Analyst to partner with business Product Owners and technology teams to translate complex business needs into clear, actionable requirements…
Added 1 hour ago
CT
Financial Analyst, Financial Planning and Analysis (CT Retail & Corporate Functions OPEX)
Canadian Tire Corporation
Toronto, ON
- $60,000 to $75,000 CAD / year
- Full-time
…the Manager, CTR OPEX & Corp Functions FP&A, the Financial Analyst, FP&A role helps drive the organization to achieve its financial and strategic targets by providing financial insights,…
Added 1 hour ago
BR
Senior Accounting Analyst
BJRC Recruiting
Brampton, ON
- Full-time
Our client is seeking a Senior Accounting Analyst to join its Finance & Accounting team. This newly created position will work closely with the Corporate Controller, supporting day-to-day…
Added 1 hour ago
N
Senior Finance Analyst - Operations Finance & Analytics
Napoleon
Barrie, ON
- $62,400 to $85,800 CAD / year
- Full-time
…systems (Microsoft Dynamics 365 preferred), working knowledge of Power BI or other business intelligence tools is an…
Added 2 hours ago
H
DevOps Analyst Intern
Hitachi
Toronto, ON · (RSBU) Toronto
- Full-time
Business Intern Events: Intern Showcase & Graduation ceremony
Added 2 hours ago
CP
Clinical Systems Business Analyst
Canuck Place Children's Hospice
Vancouver, BC
- Full-time
Business Analysis and Stakeholder Engagement – 30%
Added 2 hours ago
Spécialiste S&OP
Labatt Breweries of Canada
Montreal, QC
…resources and opportunities to unleash their full potential. The power we create together – when we combine your strengths with ours – is unstoppable. Are you ready to join a team that…
Added 2 hours ago
QT
Data Analyst - Utilities
Quantum Technology Recruiting Inc. (QTR)
Toronto, ON
- $30 to $45 CAD / hour
- Contract
Work Model: Hybrid (3 days per week onsite)
Added 2 hours ago
AC
Analyste Principal(e) - Contrôle Financier, OPEX Et Transformation
Aston Carter
Mirabel, QC
- $50 to $65 CAD / hour
- Contract
Le rôle est offert selon un modèle de travail hybride nécessitant une présence au bureau trois jours par semaine et deux jours en télétravail
Added 3 hours ago
Analyst, Accounting Operations
VIA Rail Canada
Montreal, QC
Reporting to the Supervisor, Revenue, Accounting Operations, the Accounting Operations Support Analyst is responsible for the quality assurance of operational tasks. He/She analyzes…
Added 3 hours ago
Senior P&O Specialist, Compensation, Canada
DSV
Mississauga, ON
The Senior Compensation Analyst will play a key role in developing, implementing, and administering our company's compensation programs. This role will apply compensation best practices and…
Added 3 hours ago
DE
Senior Pricing Analyst
DHL Express (Canada), Ltd.
Mississauga, ON
- Full-time
DHL Express currently has an opening for a Sr. Pricing Analyst in Mississauga, ON. In this role you will be conducting pricing analyse and business evaluation using global and local pricing…
Added 3 hours ago
Digital Solutions Technician
Durham Children's Aid Society Recruiting
Oshawa, ON
…implementations - including AI tools, automation workflows, business intelligence platforms, and third-party software - ensuring each deployment is properly evaluated, documented, governed,…
Added 4 hours ago
AC
Fuel Management System and Business Automation Analyst
Air Canada
Dorval, QC
- Full-time
Reporting to the Director, Fuel Procurement & Supply Chain, the Fuel Management System & Business Automation Analyst will be responsible for supporting the development, implementation,…
Added 6 hours ago
S
Key Account Analyst
STLTH
Toronto, ON · Scarborough, ON
- Full-time
The Key Account Analyst is the analytical partner to our national sales team, focused on our key accounts in the Gas & Convenience (G&C) channel. You will turn sales, POS and trade data…
Added 9 hours ago
IE
Analyst, Business
IMAX Enhanced | Streaming & Consumer Technology
Mississauga, ON
- Full-time
IMAX is seeking a Business Analyst to bridge business functions, technology teams, data teams, project management, and senior leadership in defining and delivering technology-enabled…
Added 13 hours ago
C
Senior Risk Analyst
Corpay
Toronto, ON
- Full-time
Corpay is seeking an experienced, detail-oriented, and data-driven Senior Analyst, Risk & Control with 3–5 years of relevant experience and strong technical expertise in data analysis, SQL,…
Added 13 hours ago
LC
Analyst, Promotion Optimization
Loblaw Companies Limited
Toronto, ON
- Full-time
…analytical support for flyer and promotional planning across the business. We partner closely with Category Managers and senior leadership to optimize promotional strategies, deliver…
Added 13 hours ago
VB
Senior Analyst, Sales Reporting
Vale Base Metals
Toronto, ON
- Full-time
Develop Power BI dashboards and reporting tools that support business performance analysis.
Added 14 hours ago
RH
Senior Manager Analytics
Robert Half
Mississauga, ON
- $70 to $95 CAD / hour
- Contract
Work Arrangement: Hybrid, with 4 days per week onsite
Added 14 hours ago
FN
Application Business Analyst, IT Application Management
First National Financial LP
Toronto, ON · East York, ON
- Contract
Hybrid working environment (2-3 days in office)
Added 18 hours ago
S
HIS Specialist - Project REACH - Temporary Full-Time - 2026-19226 (2026-19226)
Sunnybrook
Toronto, ON
- Full-time
Hours of Work: Weekdays; flexibility to work weekends and outside of core business hours dependent on project needs

Global Technical Talent, an Inc. 5000 Company

Technical Help Desk - Workforce Analyst

Toronto, ON, Canada

$30 to $35 CAD / hour · Contract

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Applications open in a new tab.

Job details

Pay: $30 to $35 CAD / hour
Job type: Contract
Apply by: Dec 10, 2026
Experience: 3 years of Workforce Management / Workforce Analyst experience.
Working hours: 37.5 hours/week
Posting language: English
Posted: Nov 10, 2026

Original job description

Technical Help Desk - Workforce Analyst

Location: Toronto, ON

Onsite Flexibility: Hybrid - 2 days/week in office (Tuesday & 2nd Friday); should be flexible to changes in office days

Contract Details

Position Type: Contract
Contract Duration: 12 months (with potential for extension or conversion to FTE, dependent on business needs and performance)
Pay Rate: C$30.00–C$35.00 / Hour (CAD)
Shift / Schedule: Monday to Friday, 37.5 hours/week; rotating shifts covering 7:00 AM – 6:00 PM (7am–3pm / 8am–4pm / 9am–5pm / 10am–6pm)

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Job Summary

The individual is responsible for providing workforce management support for a Technical Help Desk environment operating on a 24/7 and 365 basis. The successful candidate will support scheduling, forecasting, capacity planning, reporting, and workforce optimization activities across a continuous operation. This is a high-impact role directly responsible for capacity planning and helping the organization achieve operational targets and service levels, with significant visibility into Technical Help Desk operations. The candidate will have the opportunity to influence workforce planning decisions, recommend process improvements, and gain exposure to enterprise workforce management, reporting, and operational analytics. The role involves daily collaboration with Technical Help Desk leadership, the Workforce Management team, supervisors, and service desk stakeholders on a small, tight-knit team that values independent thinking, accountability, attention to detail, and proactive decision-making.

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Key Responsibilities

Build and maintain schedules for help desk agents.
Manage vacation planning and workforce allocation.
Perform capacity planning activities on weekly, monthly, and annual horizons.
Monitor real-time operational performance and staffing requirements.
Manage attendance exceptions and schedule adherence.
Produce and analyze workforce and operational reports.
Track KPIs including service levels, occupancy, adherence, and average handle time.
Partner with team leaders, operations managers, and workforce management stakeholders to identify trends and recommend improvements.
Create reporting and dashboards using enterprise reporting tools.
Support operational planning to ensure service level objectives are achieved.

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Must-Have Requirements

3 years of Workforce Management / Workforce Analyst experience.
Experience in a Help Desk, Service Desk, or Contact Centre environment.
Hands-on experience with Verint or a similar Workforce Management platform.
Experience with capacity planning, forecasting, scheduling, and vacation planning.
Experience with telephony systems
Tableau reporting experience.
Experience with ServiceNow reporting.
Experience with Workday.
Must be comfortable working rotating shifts - the team provides coverage from 7:00 a.m. to 6:00 p.m., with rotating shifts of 7am to 3pm/8am to 4pm/9am to 5pm/10am to 6pm

Nice-to-Have Requirements

Power BI dashboard creation.
Power Automate.
Additional workforce management platforms.
Technical Help Desk workforce management experience in large enterprise environments.

Required Skills

Soft Skills:

Independent thinker.
Attention to detail.
Strong communication skills.
Quick learner.
Ability to identify operational risks and recommend solutions proactively.
Strong critical thinking and decision-making skills.
Ability to perform effectively in high-pressure environments.

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Preferred Skills

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Required Experience

3–6 years of Workforce Management / Workforce Analyst experience.

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About the Client

This client is a large, full-service multinational financial institution offering a comprehensive range of banking, wealth management, and capital markets products and services to individuals, businesses, and institutional clients across its home market and internationally, with significant commercial and investment banking presence in the United States and other global markets. The organization employs professionals across technology, operations, finance, and enterprise programs - including workforce analysts, business analysts, DevOps engineers, and service desk specialists - who collaborate across a structured, purpose-driven culture with well-developed recognition programs and meaningful commitments to inclusion and diversity. It is a strong fit for professionals seeking stability, structured career development, and competitive compensation within a major financial institution.

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About GTT

GTT is an NMSDC-certified Minority Business Enterprise (MBE) headquartered in Portsmouth, New Hampshire. GTT is a subsidiary of Chenega Corporation, an Alaska-based company and one of the largest Alaska Native-owned corporations. An Inc. 5000 honoree and one of SIA's Best Staffing Firms to Work For, GTT connects professionals with Fortune 500 organizations across IT, engineering, construction, utilities, life sciences, financial services, and healthcare throughout the U.S. and Canada. We're committed to diverse, inclusive workplaces and to placing people in roles where they can do their best work.

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Job Number: 26-18898 Industry: Data & Analytics

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More about this job

Responsibilities

Build and maintain help desk schedules, manage vacation planning and workforce allocation, and perform forecasting and capacity planning across weekly, monthly, and annual horizons. Monitor staffing and operational performance, report on key service metrics, and collaborate with leaders and workforce stakeholders to identify trends and recommend improvements.

Requirements

Requires 3–6 years of workforce management or workforce analyst experience in a help desk, service desk, or contact centre environment, including hands-on use of Verint or a similar platform. Candidates should have experience with capacity planning, forecasting, scheduling, vacation planning, telephony systems, Tableau, ServiceNow, and Workday, and be comfortable working rotating shifts.

Skills

Workforce Management
Capacity Planning
Forecasting
Scheduling
Vacation Planning
Real-Time Performance Monitoring
Attendance Management
Schedule Adherence
Operational Reporting
KPI Analysis
Verint
Telephony Systems
Tableau
ServiceNow
Workday
Power BI

Visa sponsorship

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Keywords

Workforce Management
Workforce Analyst
Technical Help Desk
Service Desk
Contact Centre
Capacity Planning
Forecasting
Scheduling
Vacation Planning
Workforce Allocation
Real-Time Monitoring
Attendance Exceptions
Schedule Adherence
Service Levels
Occupancy
Average Handle Time
KPI Reporting
Operational Analytics
Verint
Telephony Systems
Tableau
ServiceNow
Workday
Power BI
Power Automate
Dashboard Creation
Process Improvement

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Jobs in Canada