Jobs in Canada

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Added 7 mins ago
ML
HR Advisor
Maple Leaf Foods Inc.
Hamilton, ON · Hannon, Ontario
- $59,000 to $87,000 CAD / year
- Full-time
The incumbent is responsible for supporting the delivery of our people strategy within an assigned client group and acts as an employee champion and change agent. This individual will be…
Added 7 mins ago
A
Electrical, Instrumentation & Controls Engineer
AECOM
Burnaby, BC
- $90,000 to $130,000 CAD / year
- Full-time
…access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve…
Added 7 mins ago
A
Civil Technologist/Designer
AECOM
Mississauga, ON · Markham, Ontario
- $75,000 to $85,000 CAD / year
- Full-time
…access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve…
Added 7 mins ago
H
Payroll & Benefits Specialist
Hexagon
Calgary, AB
- Full-time
Hexagon’s Autonomous Solutions division is looking for an experienced Payroll & Benefits Specialist to join our People & Culture team in Calgary, Alberta. As the Payroll & Benefits…
Added 7 mins ago
O
Spécialiste Thérapeutique, Biosimilaires - Quebec East |Therapeutic Specialist, Biosimilars - Quebec East
Organon
Kirkland, QC
- Full-time
…and strives to establish Organon as a preferred Biosimilars partner in Canada, leveraging organizational agility, flexibility, and focus, to drive a high-quality patient…
Added 7 mins ago
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Director, Channel Strategy & Execution - QSR, Chain & C-Store
''
Toronto, ON
- Full-time
…experiences - together. With a customer-first mindset, we make doing business with McCain…
Added 7 mins ago
E&BI Lead Canada
UCB
Oakville, ON
· Serve as a trusted strategic partner to business leaders, providing independent, risk-based perspective to support sound decision-making and sustainable business performance.
Added 7 mins ago
S
Commercial Capability Lead Canada, Cross Franchises (Mississauga, Ontario, Canada)
Smith+Nephew
Mississauga, ON · CAN - Mississauga
- $130,000 to $145,000 CAD / year
- Full-time
…commercial capability and leadership development across the Canadian business. You’ll partner closely with senior leaders and commercial teams to strengthen sales execution, develop…
Added 7 mins ago
C
Solutions Specialist - Schneider Electric and APC
CDW
Toronto, ON
- Full-time
…own: Schneider Electric's technical team and our distribution partner provide backup on more complex requests, and larger projects are escalated to Schneider Electric's sales and technical…
Added 7 mins ago
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Senior Manager, Software Development
RBC
Toronto, ON
- Full-time
Must have’s:
Added 7 mins ago
RK
Product Manager, Personalization (8 month contract)
Rakuten Kobo Inc.
Toronto, ON · Kobo-ON-John Street
- $92,081 to $142,081 CAD / year
- Full-time
User Understanding & Impact: Partner with our UX and research teams to deeply understand user needs and pain points related to discovery. Translate these insights into impactful…
Added 21 mins ago
IW
Area Vice President, Business Development
IG Wealth Management
Quebec, QC
- Full-time
Partner closely with top PWM practices to support business structuring and growth planning, including readiness for external advisor acquisitions. Provide high-impact coaching and share…
Added 21 mins ago
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Inside Sales Executive
Vivreau
Canada
- Full-time
…company Brita SE in Germany, we are poised to expand on our business across the…
Added 21 mins ago
GT
Technical Help Desk - Workforce Analyst
Global Technical Talent, an Inc. 5000 Company
Toronto, ON
- $30 to $35 CAD / hour
- Contract
Shift / Schedule: Monday to Friday, 37.5 hours/week; rotating shifts covering 7:00 AM – 6:00 PM (7am–3pm / 8am–4pm / 9am–5pm / 10am–6pm) · Must be comfortable working rotating shifts - the team provides coverage from 7:00 a.m
Added 21 mins ago
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Branch Manager
Chandler
Saint John, NB
- $100,000 to $130,000 CAD / year
- Full-time
Support business growth: Partner closely with sales leadership to strengthen customer relationships, improve service delivery, identify growth opportunities, and support branch sales…
Added 21 mins ago
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Facility Manager III
BGIS
Toronto, ON
- Full-time
Builds strong relationships with end users and is a trusted partner with the assigned line of business/client.
Added 21 mins ago
JR
Logistics Manager - Health & Wellness Retail
JRoss Retail Recruiters
Medicine Hat, AB
- Full-time
Partner closely with Procurement, Finance, Category Management, and Retail Operations to support new store openings, product launches, and future business growth.
Added 21 mins ago
SS
Head of Communications
Samuel, Son & Co.
Oakville, ON
- Temporary
Partner with People & Culture and Talent Acquisition to bring the Employee Value Proposition to life through authentic stories and experiences.
Added 21 mins ago
JR
Store Manager - Premium Specialty Retail
JRoss Retail Recruiters
Regina, SK
- $58,000 to $68,000 CAD / year
- Full-time
…product, outstanding store design and customer experience. The business has built a loyal following by combining a distinctive product offering with knowledgeable service and a genuine…
Added 21 mins ago
YM
Team Lead, Asset Performance
YAMAHA MOTOR CANADA LTD.
Toronto, ON · North York, ON
- Full-time
Yamaha Motor Corporation (“YMC”) is a publicly listed Japanese Corporation in the business of manufacturing and distributing recreational product to dealers and customers around the world.…
Added 21 mins ago
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Senior Project Manager - Buildings
Graham
Vancouver, BC
- Full-time
…together strong technical expertise, commercial acumen, and people leadership to drive safe, high‑quality, and profitable project outcomes. As a key point of contact for clients and project…
Added 21 mins ago
I
Director, People & Culture
illumin
Toronto, ON · Greater Toronto Area, Canada
- $150,000 to $170,000 CAD / year
- Full-time
A seat at the table during a period of transformation. We are evolving as a business, investing in our people, strengthening our leadership capabilities, and preparing for our next stage of…
Added 21 mins ago
S2
Senior Client Success Specialist | Canada & U.S.
Solutions 2 GO Inc.
Brampton, ON
- Full-time
We are a remarkable team that delivers remarkable results. Our people help move Solutions 2 GO forward every day, through a shared commitment across every facet of our business. At…
Added 21 mins ago
I
Technology Procurement Leader
illumin
Toronto, ON · Greater Toronto Area, Canada
- Full-time
This is a full-time, hybrid position, working in our Toronto office three days per week
Added 21 mins ago
FP
**Chief of Staff (Operations Partner)
Fuse Power Management
Vancouver, BC · Greater Vancouver Metropolitan Area
- Full-time
Not fully remote.Employment Type: Part-time, approximately half a day to two and a half days per week, with room to grow

Global Technical Talent, an Inc. 5000 Company

Technical Help Desk - Workforce Analyst

Toronto, ON, Canada

$30 to $35 CAD / hour · Contract

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Job details

Pay: $30 to $35 CAD / hour
Job type: Contract
Apply by: Dec 10, 2026
Experience: 3 years of Workforce Management / Workforce Analyst experience.
Working hours: 37.5 hours/week
Posting language: English
Posted: Nov 10, 2026

Original job description

Technical Help Desk - Workforce Analyst

Location: Toronto, ON

Onsite Flexibility: Hybrid - 2 days/week in office (Tuesday & 2nd Friday); should be flexible to changes in office days

Contract Details

Position Type: Contract
Contract Duration: 12 months (with potential for extension or conversion to FTE, dependent on business needs and performance)
Pay Rate: C$30.00–C$35.00 / Hour (CAD)
Shift / Schedule: Monday to Friday, 37.5 hours/week; rotating shifts covering 7:00 AM – 6:00 PM (7am–3pm / 8am–4pm / 9am–5pm / 10am–6pm)

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Job Summary

The individual is responsible for providing workforce management support for a Technical Help Desk environment operating on a 24/7 and 365 basis. The successful candidate will support scheduling, forecasting, capacity planning, reporting, and workforce optimization activities across a continuous operation. This is a high-impact role directly responsible for capacity planning and helping the organization achieve operational targets and service levels, with significant visibility into Technical Help Desk operations. The candidate will have the opportunity to influence workforce planning decisions, recommend process improvements, and gain exposure to enterprise workforce management, reporting, and operational analytics. The role involves daily collaboration with Technical Help Desk leadership, the Workforce Management team, supervisors, and service desk stakeholders on a small, tight-knit team that values independent thinking, accountability, attention to detail, and proactive decision-making.

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Key Responsibilities

Build and maintain schedules for help desk agents.
Manage vacation planning and workforce allocation.
Perform capacity planning activities on weekly, monthly, and annual horizons.
Monitor real-time operational performance and staffing requirements.
Manage attendance exceptions and schedule adherence.
Produce and analyze workforce and operational reports.
Track KPIs including service levels, occupancy, adherence, and average handle time.
Partner with team leaders, operations managers, and workforce management stakeholders to identify trends and recommend improvements.
Create reporting and dashboards using enterprise reporting tools.
Support operational planning to ensure service level objectives are achieved.

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Must-Have Requirements

3 years of Workforce Management / Workforce Analyst experience.
Experience in a Help Desk, Service Desk, or Contact Centre environment.
Hands-on experience with Verint or a similar Workforce Management platform.
Experience with capacity planning, forecasting, scheduling, and vacation planning.
Experience with telephony systems
Tableau reporting experience.
Experience with ServiceNow reporting.
Experience with Workday.
Must be comfortable working rotating shifts - the team provides coverage from 7:00 a.m. to 6:00 p.m., with rotating shifts of 7am to 3pm/8am to 4pm/9am to 5pm/10am to 6pm

Nice-to-Have Requirements

Power BI dashboard creation.
Power Automate.
Additional workforce management platforms.
Technical Help Desk workforce management experience in large enterprise environments.

Required Skills

Soft Skills:

Independent thinker.
Attention to detail.
Strong communication skills.
Quick learner.
Ability to identify operational risks and recommend solutions proactively.
Strong critical thinking and decision-making skills.
Ability to perform effectively in high-pressure environments.

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Preferred Skills

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Required Experience

3–6 years of Workforce Management / Workforce Analyst experience.

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About the Client

This client is a large, full-service multinational financial institution offering a comprehensive range of banking, wealth management, and capital markets products and services to individuals, businesses, and institutional clients across its home market and internationally, with significant commercial and investment banking presence in the United States and other global markets. The organization employs professionals across technology, operations, finance, and enterprise programs - including workforce analysts, business analysts, DevOps engineers, and service desk specialists - who collaborate across a structured, purpose-driven culture with well-developed recognition programs and meaningful commitments to inclusion and diversity. It is a strong fit for professionals seeking stability, structured career development, and competitive compensation within a major financial institution.

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About GTT

GTT is an NMSDC-certified Minority Business Enterprise (MBE) headquartered in Portsmouth, New Hampshire. GTT is a subsidiary of Chenega Corporation, an Alaska-based company and one of the largest Alaska Native-owned corporations. An Inc. 5000 honoree and one of SIA's Best Staffing Firms to Work For, GTT connects professionals with Fortune 500 organizations across IT, engineering, construction, utilities, life sciences, financial services, and healthcare throughout the U.S. and Canada. We're committed to diverse, inclusive workplaces and to placing people in roles where they can do their best work.

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Job Number: 26-18898 Industry: Data & Analytics

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More about this job

Responsibilities

Build and maintain help desk schedules, manage vacation planning and workforce allocation, and perform forecasting and capacity planning across weekly, monthly, and annual horizons. Monitor staffing and operational performance, report on key service metrics, and collaborate with leaders and workforce stakeholders to identify trends and recommend improvements.

Requirements

Requires 3–6 years of workforce management or workforce analyst experience in a help desk, service desk, or contact centre environment, including hands-on use of Verint or a similar platform. Candidates should have experience with capacity planning, forecasting, scheduling, vacation planning, telephony systems, Tableau, ServiceNow, and Workday, and be comfortable working rotating shifts.

Skills

Workforce Management
Capacity Planning
Forecasting
Scheduling
Vacation Planning
Real-Time Performance Monitoring
Attendance Management
Schedule Adherence
Operational Reporting
KPI Analysis
Verint
Telephony Systems
Tableau
ServiceNow
Workday
Power BI

Visa sponsorship

Not detected in the job text

Keywords

Workforce Management
Workforce Analyst
Technical Help Desk
Service Desk
Contact Centre
Capacity Planning
Forecasting
Scheduling
Vacation Planning
Workforce Allocation
Real-Time Monitoring
Attendance Exceptions
Schedule Adherence
Service Levels
Occupancy
Average Handle Time
KPI Reporting
Operational Analytics
Verint
Telephony Systems
Tableau
ServiceNow
Workday
Power BI
Power Automate
Dashboard Creation
Process Improvement

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Jobs in Canada