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Added 12 mins ago
SQ
Manager, Supplier Strategy & Integration
Sunlife Québec
Montreal, QC
- Full-time
This role will support our supplier, relationship and outsourcing strategies working closely with each business unit to develop and implement 3rd party solutions to support clients and…
Added 41 mins ago
N
Manager, Security GRC
nesto
Canada
- Full-time
Transform risk management into a strategic business advisor. Collaborate with business unit leaders to evolve our risk narratives, connect technical findings to business impact, and enable…
Added 1 hour ago
L
Seasonal Store Associate CAN (Toronto Eaton Centre)
Läderach
Toronto, ON
- Part-time
The Retail business unit comprises more than 200 chocolateries in 21 countries. Here we offer our chocolate specialties and invite customers to experience fresh chocolate in ever new ways.…
Added 1 hour ago
T
Senior Wealth Operations Officer Prefered Candidate
TD
Toronto, ON
- Full-time
Adhere to enterprise frameworks and methodologies that relate to operations activities for own area (e.g. Anti-Money Laundering, Business Continuity Management)
Added 1 hour ago
G
Regional Facility Manager - Remote, Vancouver
Guckenheimer
Mississauga, ON
- $120,000 to $125,000 CAD / year
- Full-time
The Regional Operations Manager will work closely with the Lead of the North America IFS Division to align the account for maximum success while upholding the firm’s long-held, core values.…
Added 1 hour ago
KD
Territory Sales Representative
Keurig Dr Pepper Canada
Winnipeg, MB
- $67,800 to $77,000 CAD / year
- Full-time
This position reports to the Beverage Operations Unit
Added 2 hours ago
P
GTM Strategy & Revenue Operations Manager
PakFactory
Toronto, ON
- Full-time
We're looking for a GTM Strategy & Revenue Operations Manager to architect and run the commercial engine behind our sales and operations teams. Reporting directly to the CEO and working in…
Added 2 hours ago
JS
District Manager
JD Sports Canada
Montreal, QC
- Full-time
Our Retail team is looking for a District Manager - QC to join our retail team! This role will be responsible for the growth of district retail sales by demonstrating sales achievements in…
Added 2 hours ago
KD
Territory Sales Representative
Keurig Dr Pepper Canada
Calgary, AB
- $67,800 to $77,000 CAD / year
- Full-time
This position reports to the Beverage Operations Unit.ç
Added 2 hours ago
SO
Commissioning Manager (Electrical)
Salas O'Brien
Canada
- Full-time
Our technical expertise is paired with an exceptional team of business development, human resources, finance and accounting, information technology, and marketing professionals, all of whom…
Added 2 hours ago
GD
Associate Director - Field Operations
Globalfaces Direct
Toronto, ON · North York, ON
- Full-time
Team: Directly manages Field Operations Manager; oversees 2 Field Coordinators
Added 2 hours ago
JN
Human Resources Generalist
Jereh North America Group
Calgary, AB
- Full-time
Support select recruitment activities as business needs require while maintaining primary responsibility for broader HR operations.
Added 2 hours ago
MH
Senior Full-Stack Developer – Resource Management System
MSCP Heat Management Solutions
Sherwood Park, AB
- Full-time
Node.js: Developing backend APIs, business logic, validation, and external integrations.
Added 3 hours ago
SL
Manager, Supplier Strategy & Integration
Sun Life
Toronto, ON · Waterloo, ON · Montreal, QC · Sun Life Waterloo King
- Full-time
This role will support our supplier, relationship and outsourcing strategies working closely with each business unit to develop and implement 3rd party solutions to support clients and…
Added 3 hours ago
D
Section Manager
Desjardins
Montreal, QC · Trois-Rivières, QC
- Full-time
As Manager, your role involves using your ability to make quality decisions and optimize work processes to manage a portion of a subset of sales and operations activities. You are…
Added 3 hours ago
PI
Courier Utility 080
Purolator Inc.
Regina, SK
- Full-time
When inspections fail, the Courier advises the unit manager
Added 3 hours ago
EB
Associate Director, Internal Audit AML/ATF/SE
EQ Bank | Canada's Challenger Bank
Toronto, ON
- Full-time
Effectively communicates risks to Senior Management (both Internal Audit and Business Unit Management as applicable).
Added 3 hours ago
BR
Brand Manager
BarBurrito Restaurants Inc.
Toronto, ON · North York, ON
- Full-time
…innovation, and growth. Whether you’re behind the counter, supporting operations, or helping our business run smoothly, you’ll have the opportunity to learn, contribute, and develop your…
Added 3 hours ago
F
Webber - Operations Manager - Infrastructure Management
Ferrovial
ON · CAN - Webber - Infra - Niagara
- Full-time
Career growth: Benefit from global and cross-business unit mobility, with development processes designed to ensure your professional growth.
Added 4 hours ago
T
Senior Credit Risk Analyst (ATH 5766)
TD
Toronto, ON
- Full-time
Ensure business operations are in compliance with applicable internal and external requirements ( e.g. financial controls, segregation of duties, transaction approvals and physical control…
Added 4 hours ago
T
Senior Wealth Operations Officer Prefered Candidate
TD
Toronto, ON
- Full-time
Adhere to enterprise frameworks and methodologies that relate to operations activities for own area (e.g. Anti-Money Laundering, Business Continuity Management)
Added 4 hours ago
T
IT Build Analyst II (System Support)
TD
Toronto, ON
- Full-time
…job-related knowledge, geographic location, and other specific business and organizational…
Added 4 hours ago
JS
Payments Implementation Specialist - Canada
Jonas Software
Markham, ON · Canada - Markham - Ontario
- Full-time
…and continuous improvement. It is engineered for hospitality operations, complies with SOC 2 and PCI requirements, and supports extensibility through APIs and partner integrations. Our…
Added 4 hours ago
MD
Fleet Supervisor - State Prog Admin Director
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
This position reports to the Fleet & Materials Manager and is part of the Management Resources Section within the Operations Services Division. This position offers a flexible work…
Added 4 hours ago
JC
Payments Implementation Specialist - Canada
Jonas Club Software
Markham, ON · Canada - Markham - Ontario
- Full-time
…and continuous improvement. It is engineered for hospitality operations, complies with SOC 2 and PCI requirements, and supports extensibility through APIs and partner integrations. Our…

Globalfaces Direct

Associate Director - Field Operations

Toronto, ON, Canada
North York, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 2, 2026
Posting language: English
Posted: Nov 2, 2026

Original job description

Job Summary

Associate Director , Field Operations

Net new Role

Salary Range: 90K to 115K

Reports To: Senior Vice President, Sales Operations & Fundraiser Retention

Location: Toronto

Hybrid (2-3 onsite)

Team: Directly manages Field Operations Manager; oversees 2 Field Coordinators

Role Summary

The Associate Director of Field Operations bridges tactical field administration and strategic operational leadership. This role is responsible for the overall execution, continuous improvement, and scalability of the field operations infrastructure supporting our North American sales force.

While maintaining oversight of essential daily operations - including activations, tablet/gear logistics, territory tracking, and payroll processing - the Associate Director shifts the department focus toward strategic process automation, workflow optimization, and cross-functional integration with IT, Finance, Data, and HR. This role develops the systems, portals, and operational policies that allow our field offices to scale efficiently without increasing administrative friction.

Key Responsibilities

Operational Team Leadership & Governance: Direct, mentor, and build accountability across the Field Operations team.Establish performance metrics, workload distribution, and escalation pathways for daily field issues.
Strategic Process Automation & Systems (Alta Flow / OM Portal): Lead the strategy, development, and continuous improvement of operational portals. Drive form migrations from current document automation platform (Alta Flow) to custom portals, troubleshoot automated workflows, and partner with IT/QA test offices to deploy new technologies.
Field Infrastructure & Territory Management: Oversee office lifecycle management across North America. Work with Client Success Managers and field leadership to manage team/campaign assignments, territory follow-ups, and new office onboarding routines.
Payroll, Invoicing & Financial Controls: Own backend operational payroll inputs and agency pay workflows in partnership with Finance. Supervise US/Canadian invoices, payment and pay validations as well as agency pay file accuracy.
Cross-Functional & Client Ops Integration: Be the primary operational liaison for CAB meetings, welcome communications for new charities, and new client onboarding. Partner with the Senior Operations Business Partner and functional SVPs to align field systems with broader business goals.
Field Events & Recognition Initiatives: Lead operational logistics and planning for major company events (Field Summit). Direct the Sales Ops Awards and manager recognition programs to drive engagement, retention, and field morale.

Success Metrics (KPIs)

Key metrics include driving user adoption for form migrations and custom portal tools, alongside maintaining high operational SLA performance across activations, logistics, and office setup. Additionally, the role will be measured on ensuring payroll and financial disbursement accuracy, while maintaining strong Field Manager satisfaction scores.

Your Experience And Training

4–7 years of progressive leadership in Field Operations, Sales Operations, or Operations Management within a high-volume, multi-unit sales environment.

Your Knowledge, Skills And Abilities

Demonstrated ability to manage high-volume tactical tasks (payroll, code setups, gear logistics) while simultaneously designing scalable long-term systems and portals.
Proven ability to lead, coach, and elevate direct reports, shifting team culture from reactive troubleshooting to proactive operational management.
Exceptional communication skills to collaborate effectively with IT, Finance, HR, CSMs, and executive leadership.

Your Technical Skill

Deep familiarity with process automation tools (Alta Flow or similar workflow engines), custom portal development workflows, IT collaboration, and data accuracy management.

Apply About employer

More about this job

Responsibilities

Lead the Field Operations team and oversee daily field infrastructure, including activations, logistics, territory management, payroll inputs, and financial workflows. Develop and improve operational portals and automated processes, coordinate cross-functional and client onboarding activities, and lead field events and recognition programs.

Requirements

Requires 4–7 years of progressive leadership in Field Operations, Sales Operations, or Operations Management in a high-volume, multi-unit sales environment. Candidates should be able to manage tactical operations while building scalable systems, coach direct reports, collaborate across functions, and bring familiarity with workflow automation and portal development.

Skills

Field Operations Leadership
Sales Operations
Process Automation
Workflow Optimization
Portal Development
Team Management
Payroll Processing
Financial Controls
Invoice Validation
Territory Management
Office Lifecycle Management
Cross-Functional Collaboration
IT Collaboration
Data Accuracy Management
Event Planning
Communication

Visa sponsorship

Not detected in the job text

Keywords

Field Operations
Sales Operations
Alta Flow
OM Portal
Workflow Automation
Custom Portals
Form Migration
IT
Quality Assurance
Activations
Tablet Logistics
Gear Logistics
Territory Tracking
Office Onboarding
Payroll Processing
Agency Pay Workflows
Invoice Validation
Financial Controls
Client Onboarding
Cross-Functional Integration
Field Summit
Sales Operations Awards
User Adoption
Service-Level Agreements
Field Manager Satisfaction
Fundraising

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