Associate Director - Field Operations
- Toronto, ON, Canada
- North York, ON, Canada
Full-time
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Job details
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- Full-time
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- English
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Original job description
Job Summary
Associate Director , Field Operations
Net new Role
Salary Range: 90K to 115K
Reports To: Senior Vice President, Sales Operations & Fundraiser Retention
Location: Toronto
Hybrid (2-3 onsite)
Team: Directly manages Field Operations Manager; oversees 2 Field Coordinators
Role Summary
The Associate Director of Field Operations bridges tactical field administration and strategic operational leadership. This role is responsible for the overall execution, continuous improvement, and scalability of the field operations infrastructure supporting our North American sales force.
While maintaining oversight of essential daily operations - including activations, tablet/gear logistics, territory tracking, and payroll processing - the Associate Director shifts the department focus toward strategic process automation, workflow optimization, and cross-functional integration with IT, Finance, Data, and HR. This role develops the systems, portals, and operational policies that allow our field offices to scale efficiently without increasing administrative friction.
Key Responsibilities
Key metrics include driving user adoption for form migrations and custom portal tools, alongside maintaining high operational SLA performance across activations, logistics, and office setup. Additionally, the role will be measured on ensuring payroll and financial disbursement accuracy, while maintaining strong Field Manager satisfaction scores.
Your Experience And Training
Associate Director , Field Operations
Net new Role
Salary Range: 90K to 115K
Reports To: Senior Vice President, Sales Operations & Fundraiser Retention
Location: Toronto
Hybrid (2-3 onsite)
Team: Directly manages Field Operations Manager; oversees 2 Field Coordinators
Role Summary
The Associate Director of Field Operations bridges tactical field administration and strategic operational leadership. This role is responsible for the overall execution, continuous improvement, and scalability of the field operations infrastructure supporting our North American sales force.
While maintaining oversight of essential daily operations - including activations, tablet/gear logistics, territory tracking, and payroll processing - the Associate Director shifts the department focus toward strategic process automation, workflow optimization, and cross-functional integration with IT, Finance, Data, and HR. This role develops the systems, portals, and operational policies that allow our field offices to scale efficiently without increasing administrative friction.
Key Responsibilities
- Operational Team Leadership & Governance: Direct, mentor, and build accountability across the Field Operations team.Establish performance metrics, workload distribution, and escalation pathways for daily field issues.
- Strategic Process Automation & Systems (Alta Flow / OM Portal): Lead the strategy, development, and continuous improvement of operational portals. Drive form migrations from current document automation platform (Alta Flow) to custom portals, troubleshoot automated workflows, and partner with IT/QA test offices to deploy new technologies.
- Field Infrastructure & Territory Management: Oversee office lifecycle management across North America. Work with Client Success Managers and field leadership to manage team/campaign assignments, territory follow-ups, and new office onboarding routines.
- Payroll, Invoicing & Financial Controls: Own backend operational payroll inputs and agency pay workflows in partnership with Finance. Supervise US/Canadian invoices, payment and pay validations as well as agency pay file accuracy.
- Cross-Functional & Client Ops Integration: Be the primary operational liaison for CAB meetings, welcome communications for new charities, and new client onboarding. Partner with the Senior Operations Business Partner and functional SVPs to align field systems with broader business goals.
- Field Events & Recognition Initiatives: Lead operational logistics and planning for major company events (Field Summit). Direct the Sales Ops Awards and manager recognition programs to drive engagement, retention, and field morale.
Key metrics include driving user adoption for form migrations and custom portal tools, alongside maintaining high operational SLA performance across activations, logistics, and office setup. Additionally, the role will be measured on ensuring payroll and financial disbursement accuracy, while maintaining strong Field Manager satisfaction scores.
Your Experience And Training
- 4–7 years of progressive leadership in Field Operations, Sales Operations, or Operations Management within a high-volume, multi-unit sales environment.
- Demonstrated ability to manage high-volume tactical tasks (payroll, code setups, gear logistics) while simultaneously designing scalable long-term systems and portals.
- Proven ability to lead, coach, and elevate direct reports, shifting team culture from reactive troubleshooting to proactive operational management.
- Exceptional communication skills to collaborate effectively with IT, Finance, HR, CSMs, and executive leadership.
- Deep familiarity with process automation tools (Alta Flow or similar workflow engines), custom portal development workflows, IT collaboration, and data accuracy management.
More about this job
Responsibilities
Lead the Field Operations team and oversee daily field infrastructure, including activations, logistics, territory management, payroll inputs, and financial workflows. Develop and improve operational portals and automated processes, coordinate cross-functional and client onboarding activities, and lead field events and recognition programs.
Requirements
Requires 4–7 years of progressive leadership in Field Operations, Sales Operations, or Operations Management in a high-volume, multi-unit sales environment. Candidates should be able to manage tactical operations while building scalable systems, coach direct reports, collaborate across functions, and bring familiarity with workflow automation and portal development.
Skills
- Field Operations Leadership
- Sales Operations
- Process Automation
- Workflow Optimization
- Portal Development
- Team Management
- Payroll Processing
- Financial Controls
- Invoice Validation
- Territory Management
- Office Lifecycle Management
- Cross-Functional Collaboration
- IT Collaboration
- Data Accuracy Management
- Event Planning
- Communication
Visa sponsorship
Not detected in the job text
Categories
- Management & Leadership
- Administrative
- Sales
- Finance & Accounting
- Logistics
Keywords
- Field Operations
- Sales Operations
- Alta Flow
- OM Portal
- Workflow Automation
- Custom Portals
- Form Migration
- IT
- Quality Assurance
- Activations
- Tablet Logistics
- Gear Logistics
- Territory Tracking
- Office Onboarding
- Payroll Processing
- Agency Pay Workflows
- Invoice Validation
- Financial Controls
- Client Onboarding
- Cross-Functional Integration
- Field Summit
- Sales Operations Awards
- User Adoption
- Service-Level Agreements
- Field Manager Satisfaction
- Fundraising