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Added 23 mins ago
K
Director, Brand & Growth - Mntd
Knix
Toronto, ON
- From $135,000 CAD / year
- Full-time
…while shaping how the brand shows up in the market, from growth strategy and digital marketing to campaigns, retail, partnerships, storytelling, customer experience and commercial…
Added 53 mins ago
LE
Director, Human Resources
LG Electronics Canada
Toronto, ON · North York, ON
- Full-time
As Director, Human Resources for LG Electronics Canada, you will serve as a trusted advisor, delivering both strategic counsel and hands-on execution. This role requires commercially minded…
Added 53 mins ago
Director, Human Resources
Human Resources
Toronto, ON
As Director, Human Resources for LG Electronics Canada, you will serve as a trusted advisor, delivering both strategic counsel and hands-on execution. This role requires commercially minded…
Added 1 hour ago
RB
Manager, Business Management & Optimization
Royal Bank of Canada
Toronto, ON
- Full-time
Ability to influence strategy and shape the future of Fund Administration operations
Added 2 hours ago
E
Director of Care (DOC) - Full Time (FT) - Vulcan
Extendicare
Vulcan, AB
- Full-time
As the Director of Care, you will contribute to the Extendicare purpose of Helping People Live Better, by leading a high performing team that is dedicated to ensuring all residents receive…
Added 2 hours ago
P
National Account Manager - Digital Commerce eGrocery
PepsiCo
Mississauga, ON
- Full-time
This role will be on the Digital Commerce Team and will report into the Director of Digital Commerce. The eGrocery NAM will support the online expansion of our grocery customers, leading…
Added 3 hours ago
MR
VP of Marketing Operations
MoveSmart Rentals
Toronto, ON
- Internship
MoveSmart Rentals is looking for a Vice President of Marketing to take ownership of the company’s marketing strategy, customer-acquisition engine, brand growth, and marketing infrastructure.
Added 3 hours ago
RB
Senior Director, Technology Infrastructure Operations & Resiliency
Royal Bank of Canada
Toronto, ON
- Full-time
As the Senior Director, Technology Infrastructure Operations & Resiliency, you will lead the shift of Royal Bank of Canada's Technology Operations & Resiliency (TOR) team to a proactive,…
Added 3 hours ago
SQ
Manager, Supplier Strategy & Integration
Sunlife Québec
Montreal, QC
- Full-time
Reporting to Director, Supplier Strategy & Integration, this position is responsible for supporting the implementation of the supplier strategy for Sun Life Canada/Canadian Operations and…
Added 4 hours ago
A
Facilities and Fleet Assistant
AvPosts
Calgary, AB · Greater Calgary Metropolitan Area
- Full-time
…contractors, and internal teams to maintain smooth facility operations. Fully embrace and follow the vision, mission, and values of Sunwest Aviation (SA) Adhere to SA’s code of conduct,…
Added 4 hours ago
C
Staff Program Manager, Marketing Enablement
Clio
Calgary, AB · Vancouver, BC · Toronto, ON
- Full-time
With the Director, Marketing Strategy & Enablement: Align the build roadmap with strategic priorities, define success metrics together, and make sure what you ship is sequenced and…
Added 4 hours ago
AG
Director, Mine Engineering
Artemis Gold - Blackwater Project
Vancouver, BC
- Other
Reporting to the Vice President Technical Services, the Director, Mine Engineering is responsible for providing corporate leadership, governance, and technical oversight for mine…
Added 4 hours ago
KC
Associate Director, Funding
KV Capital
AB · Edmonton, AB
- Full-time
Reporting to the Vice President, Investment Management, the Associate Director, Funding is responsible for the oversight and execution of the Funding function within the Real Estate Debt…
Added 4 hours ago
G
Regional Facility Manager - Remote, Vancouver
Guckenheimer
Mississauga, ON
- $120,000 to $125,000 CAD / year
- Full-time
The Regional Operations Manager will work closely with the Lead of the North America IFS Division to align the account for maximum success while upholding the firm’s long-held, core values.…
Added 4 hours ago
K
Director of Operations
Kuehne+Nagel
Mississauga, ON
- Full-time
The Director of Operations is responsible for all Contract Logistics operational facilities including but not limited to the national strategy and initiatives, to ensure compliance to the…
Added 5 hours ago
HT
Director, Finance (CSM)
Husky Technologies
Bolton, ON
- Full-time
The Finance Director serves as a strategic business partner to the Leadership Team in support of Husky’s Global Service Business and Customer Success Management strategy. This role provides…
Added 5 hours ago
LM
DIRECTOR OF INFORMATION TECHNOLOGY
Lacroix Médecine Privée
Quebec, QC
- Full-time
Reporting directly to the President and CEO, the Director of IT plays a strategic role across the entire network. They are responsible for defining, structuring, and developing the IT…
Added 5 hours ago
CH
Senior Investment Analyst
Canadian Housing Acquisition Fund
Canada
- Full-time
…skills to the transaction process, working closely with the Director of Investments and other investment staff to prepare analysis that supports sound investment…
Added 5 hours ago
JS
District Manager
JD Sports Canada
Montreal, QC
- Full-time
…commerciaux établis. Elle veillera également à l’excellence des opérations en magasin, au développement des équipes, à la mise en valeur de la marque et à l’expérience…
Added 5 hours ago
1E
Marketing Manager
1Click Energy Solutions
Toronto, ON
- $85,000 CAD / year
- Full-time
Reporting to the Director of Sales and Marketing, the Marketing Manager is a hands-on, revenue-focused leader responsible for the day-to-day operations of the marketing team and the…
Added 6 hours ago
M
Director, Learning & Development (L&D)
Movati
Toronto, ON
- Full-time
…growth. We are seeking a strategic, innovative and people-focused Director, L&D to lead our Learning & Development function and shape how our employees learn, develop and…
Added 6 hours ago
GD
Associate Director - Field Operations
Globalfaces Direct
Toronto, ON · North York, ON
- Full-time
The Associate Director of Field Operations bridges tactical field administration and strategic operational leadership. This role is responsible for the overall execution, continuous…
Added 6 hours ago
Director, IT Infrastructure & Cybersecurity
Winnipeg Airports Authority
Winnipeg, MB
The Director is accountable for the stability, integrity and security of WAA’s technology ecosystem. This includes oversight of IT infrastructure operations (network, server, cloud, and…
Added 6 hours ago
SL
Manager, Supplier Strategy & Integration
Sun Life
Toronto, ON · Waterloo, ON · Montreal, QC · Sun Life Waterloo King
- Full-time
Reporting to Director, Supplier Strategy & Integration, this position is responsible for supporting the implementation of the supplier strategy for Sun Life Canada/Canadian Operations and…
Added 6 hours ago
P
Finance Director
Pollin
Toronto, ON
- Full-time
We are seeking a strategic and hands-on Director of Finance to lead and scale our finance function and support the growth and expansion of the business. This role will serve as a key member…

Globalfaces Direct

Associate Director - Field Operations

Toronto, ON, Canada
North York, ON, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Dec 2, 2026
Posting language: English
Posted: Nov 2, 2026

Original job description

Job Summary

Associate Director , Field Operations

Net new Role

Salary Range: 90K to 115K

Reports To: Senior Vice President, Sales Operations & Fundraiser Retention

Location: Toronto

Hybrid (2-3 onsite)

Team: Directly manages Field Operations Manager; oversees 2 Field Coordinators

Role Summary

The Associate Director of Field Operations bridges tactical field administration and strategic operational leadership. This role is responsible for the overall execution, continuous improvement, and scalability of the field operations infrastructure supporting our North American sales force.

While maintaining oversight of essential daily operations - including activations, tablet/gear logistics, territory tracking, and payroll processing - the Associate Director shifts the department focus toward strategic process automation, workflow optimization, and cross-functional integration with IT, Finance, Data, and HR. This role develops the systems, portals, and operational policies that allow our field offices to scale efficiently without increasing administrative friction.

Key Responsibilities

Operational Team Leadership & Governance: Direct, mentor, and build accountability across the Field Operations team.Establish performance metrics, workload distribution, and escalation pathways for daily field issues.
Strategic Process Automation & Systems (Alta Flow / OM Portal): Lead the strategy, development, and continuous improvement of operational portals. Drive form migrations from current document automation platform (Alta Flow) to custom portals, troubleshoot automated workflows, and partner with IT/QA test offices to deploy new technologies.
Field Infrastructure & Territory Management: Oversee office lifecycle management across North America. Work with Client Success Managers and field leadership to manage team/campaign assignments, territory follow-ups, and new office onboarding routines.
Payroll, Invoicing & Financial Controls: Own backend operational payroll inputs and agency pay workflows in partnership with Finance. Supervise US/Canadian invoices, payment and pay validations as well as agency pay file accuracy.
Cross-Functional & Client Ops Integration: Be the primary operational liaison for CAB meetings, welcome communications for new charities, and new client onboarding. Partner with the Senior Operations Business Partner and functional SVPs to align field systems with broader business goals.
Field Events & Recognition Initiatives: Lead operational logistics and planning for major company events (Field Summit). Direct the Sales Ops Awards and manager recognition programs to drive engagement, retention, and field morale.

Success Metrics (KPIs)

Key metrics include driving user adoption for form migrations and custom portal tools, alongside maintaining high operational SLA performance across activations, logistics, and office setup. Additionally, the role will be measured on ensuring payroll and financial disbursement accuracy, while maintaining strong Field Manager satisfaction scores.

Your Experience And Training

4–7 years of progressive leadership in Field Operations, Sales Operations, or Operations Management within a high-volume, multi-unit sales environment.

Your Knowledge, Skills And Abilities

Demonstrated ability to manage high-volume tactical tasks (payroll, code setups, gear logistics) while simultaneously designing scalable long-term systems and portals.
Proven ability to lead, coach, and elevate direct reports, shifting team culture from reactive troubleshooting to proactive operational management.
Exceptional communication skills to collaborate effectively with IT, Finance, HR, CSMs, and executive leadership.

Your Technical Skill

Deep familiarity with process automation tools (Alta Flow or similar workflow engines), custom portal development workflows, IT collaboration, and data accuracy management.

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More about this job

Responsibilities

Lead the Field Operations team and oversee daily field infrastructure, including activations, logistics, territory management, payroll inputs, and financial workflows. Develop and improve operational portals and automated processes, coordinate cross-functional and client onboarding activities, and lead field events and recognition programs.

Requirements

Requires 4–7 years of progressive leadership in Field Operations, Sales Operations, or Operations Management in a high-volume, multi-unit sales environment. Candidates should be able to manage tactical operations while building scalable systems, coach direct reports, collaborate across functions, and bring familiarity with workflow automation and portal development.

Skills

Field Operations Leadership
Sales Operations
Process Automation
Workflow Optimization
Portal Development
Team Management
Payroll Processing
Financial Controls
Invoice Validation
Territory Management
Office Lifecycle Management
Cross-Functional Collaboration
IT Collaboration
Data Accuracy Management
Event Planning
Communication

Visa sponsorship

Not detected in the job text

Keywords

Field Operations
Sales Operations
Alta Flow
OM Portal
Workflow Automation
Custom Portals
Form Migration
IT
Quality Assurance
Activations
Tablet Logistics
Gear Logistics
Territory Tracking
Office Onboarding
Payroll Processing
Agency Pay Workflows
Invoice Validation
Financial Controls
Client Onboarding
Cross-Functional Integration
Field Summit
Sales Operations Awards
User Adoption
Service-Level Agreements
Field Manager Satisfaction
Fundraising

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