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Added 37 mins ago
IW
Senior Manager Real Estate Operations
IG Wealth Management
MB · Manitoba, Canada
- Full-time
The Senior Manager, Facilities Operations is accountable for leading the day-to-day delivery, performance, and continuous improvement of Facilities Management operations across IGM’s…
Added 37 mins ago
K
Project Engineer/Analyst
Kinectrics
Tiverton, ON
- Full-time
Diversity: The company is dedicated to promoting diversity in its workforce, up to and including the senior management level. Our diversity committee ensures we stay up to date on leading…
Added 37 mins ago
C
Senior IT Systems Eng
Cognichip
Toronto, ON
- $150,000 to $185,000 CAD / year
- Full-time
We are hiring a Senior IT Systems Engineer to run and scale the systems that keep our team productive and secure across our Toronto and Redwood City offices and our remote staff. You will…
Added 38 mins ago
C
Staff Program Manager, Marketing Enablement
Clio
Calgary, AB · Vancouver, BC · Toronto, ON
- Full-time
Our global marketing team moves faster when the processes, data, and systems underneath it are built right. We're looking for a Staff Program Manager who treats marketing enablement as a…
Added 54 mins ago
Q
Senior Product Manager, Accounts, Billing, & Compliance
Quo
Remote, Canada
- Full-time
- Remote
We’re looking for a Senior Product Manager to own the surfaces that makes Quo trustworthy at scale - the systems that bill customers correctly, define who they are and what they can access,…
Added 1 hour ago
M
Manager, Corporate & Strategic Partnerships
Metrolinx
Toronto, ON · Greater Toronto Area, Canada
- $123,026 to $168,886 USD / year
- Full-time
Our Non-Fare Sales Office is seeking a Manager, Corporate & Strategic Partnerships for a 14-month contract to lead the growth of corporate and strategic partnerships. This role is…
Added 1 hour ago
PE
Assistant Area Manager
PTW Energy Services
Fort McMurray, AB
- Full-time
Possess a strong knowledge of process and process controls.
Added 1 hour ago
Assistant Manager, Asset Servicing - Corporate Actions (12-Month Contract GWO)
Scotiabank
Toronto, ON
…supporting the execution of business strategies, objectives, and operational priorities. The Assistant Manager is responsible for the accurate and timely processing of corporate action…
Added 1 hour ago
GO
Manager Financial Operations and Analytics
Government of Manitoba
Winnipeg, MB
- Full-time
In-depth experience in developing, assessing, and monitoring financial processes, internal controls, and/or conducting audits or reviews to assess evaluate compliance, make recommendations…
Added 1 hour ago
Manager Financial Operations and Analytics
Department of Transportation and Infrastructure
Winnipeg, MB
In-depth experience in developing, assessing, and monitoring financial processes, internal controls, and/or conducting audits or reviews to assess evaluate compliance, make recommendations…
Added 2 hours ago
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Senior Manager, First Party Fraud Analytics - Onboarding
BMO
Toronto, ON
- Full-time
…Party Fraud, this leader will play a critical role in building and enhancing a framework that distinguishes fraud from traditional credit risk, enabling more effective controls, stronger…
Added 2 hours ago
ZC
Statistical Reporting Specialist
Zurich Canada
Toronto, ON
- Full-time
Reporting to the VP, Financial Controller, you will be a senior individual contributor responsible for the integrity, completeness and timeliness of Zurich Canada’s Commercial and Personal…
Added 2 hours ago
Member IT Services - Senior Cloud and Infrastructure Engineer
Mohawk Medbuy Corporation (MMC)
Burlington, ON · Toronto, ON
Reporting to the Manager, Cloud Infrastructure and Security, the Senior Cloud & Infrastructure Engineer is responsible for building, operating, and improving the organization's Microsoft…
Added 2 hours ago
WI
Senior Technical Manager, Project Management
WSP in Canada
SK · Saskatchewan, Canada
- Full-time
Build the Future With Us – Step into a role where your project leadership truly shapes outcomes. As a Senior Project Manager, you’ll take ownership of complex, meaningful projects supported…
Added 2 hours ago
WI
Senior Technical Manager, Project Management
WSP in Canada
Winnipeg, MB
- Full-time
Build the Future With Us – Step into a role where your project leadership truly shapes outcomes. As a Senior Project Manager, you’ll take ownership of complex, meaningful projects supported…
Added 2 hours ago
BR
Data Governance Analyst
Benchmark Recruitment
Vancouver, BC · Greater Vancouver Metropolitan Area
- Contract
Reporting functionally to the Manager, Data Governance, the successful candidate will work closely with business and technical stakeholders to support prioritized data governance…
Added 2 hours ago
A
Senior Systems Engineer
Aviso
Vancouver, BC
- $100,000 to $120,000 CAD / year
- Full-time
Reporting to the Director, Infrastructure Operations, the Senior Systems Engineer is responsible for independently operating, engineering, and improving Aviso's hybrid infrastructure…
Added 2 hours ago
CC
Project Manager (Fixed-Term 12 months)
Coast Capital
Surrey, BC
- Contract
As the Project Manager, you will support the achievement of business strategies by planning and managing complex projects involving multiple business units with multiple dependencies and…
Added 2 hours ago
MM
Senior Cloud and Infrastructure Engineer
Mohawk Medbuy Corporation
Toronto, ON · Greater Toronto Area, Canada
- $95,000 to $103,000 CAD / year
- Full-time
Reporting to the Manager, Cloud Infrastructure and Security, the Senior Cloud & Infrastructure Engineer is responsible for building, operating, and improving the organization's Microsoft…
Added 2 hours ago
GD
Associate Director - Field Operations
Globalfaces Direct
Toronto, ON · North York, ON
- Full-time
…including activations, tablet/gear logistics, territory tracking, and payroll processing - the Associate Director shifts the department focus toward strategic process automation, workflow…
Added 2 hours ago
WI
Senior Technical Manager, Project Management
WSP in Canada
Saskatoon, SK
- Full-time
Build the Future With Us – Step into a role where your project leadership truly shapes outcomes. As a Senior Project Manager, you’ll take ownership of complex, meaningful projects supported…
Added 2 hours ago
K
PRODUCT MANAGER
Kablamo
Toronto, ON
- Full-time
Stay alert to emerging security threats, escalate them to the Risk Manager and Senior Leadership Team, and contribute to the continuous improvement of our security practices.
Added 2 hours ago
JC
Plant Quality Manager
Johnson Controls
Nisku, AB
- Full-time
Oversee deployment and effectiveness of PFMEAs, Control Plans, process controls, inspection strategies, and corrective actions.
Added 2 hours ago
Income Officer - Automotive Finance - 18 months contract - Anjou, Quebec or Hamilton, Ontario
Scotiabank
QC · Anjou, QC
Referring exception income situations to the Senior Income Analyst, Manager, or GRM ACE, as required for review and resolution.
Added 2 hours ago
Income Officer - Automotive Finance - 18 months contract - Anjou, Quebec
Scotiabank
QC · Anjou, QC
Referring exception income situations to the Senior Income Analyst, Manager, or GRM ACE, as required for review and resolution.

Globalfaces Direct

Associate Director - Field Operations

Toronto, ON, Canada
North York, ON, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Dec 2, 2026
Posting language: English
Posted: Nov 2, 2026

Original job description

Job Summary

Associate Director , Field Operations

Net new Role

Salary Range: 90K to 115K

Reports To: Senior Vice President, Sales Operations & Fundraiser Retention

Location: Toronto

Hybrid (2-3 onsite)

Team: Directly manages Field Operations Manager; oversees 2 Field Coordinators

Role Summary

The Associate Director of Field Operations bridges tactical field administration and strategic operational leadership. This role is responsible for the overall execution, continuous improvement, and scalability of the field operations infrastructure supporting our North American sales force.

While maintaining oversight of essential daily operations - including activations, tablet/gear logistics, territory tracking, and payroll processing - the Associate Director shifts the department focus toward strategic process automation, workflow optimization, and cross-functional integration with IT, Finance, Data, and HR. This role develops the systems, portals, and operational policies that allow our field offices to scale efficiently without increasing administrative friction.

Key Responsibilities

Operational Team Leadership & Governance: Direct, mentor, and build accountability across the Field Operations team.Establish performance metrics, workload distribution, and escalation pathways for daily field issues.
Strategic Process Automation & Systems (Alta Flow / OM Portal): Lead the strategy, development, and continuous improvement of operational portals. Drive form migrations from current document automation platform (Alta Flow) to custom portals, troubleshoot automated workflows, and partner with IT/QA test offices to deploy new technologies.
Field Infrastructure & Territory Management: Oversee office lifecycle management across North America. Work with Client Success Managers and field leadership to manage team/campaign assignments, territory follow-ups, and new office onboarding routines.
Payroll, Invoicing & Financial Controls: Own backend operational payroll inputs and agency pay workflows in partnership with Finance. Supervise US/Canadian invoices, payment and pay validations as well as agency pay file accuracy.
Cross-Functional & Client Ops Integration: Be the primary operational liaison for CAB meetings, welcome communications for new charities, and new client onboarding. Partner with the Senior Operations Business Partner and functional SVPs to align field systems with broader business goals.
Field Events & Recognition Initiatives: Lead operational logistics and planning for major company events (Field Summit). Direct the Sales Ops Awards and manager recognition programs to drive engagement, retention, and field morale.

Success Metrics (KPIs)

Key metrics include driving user adoption for form migrations and custom portal tools, alongside maintaining high operational SLA performance across activations, logistics, and office setup. Additionally, the role will be measured on ensuring payroll and financial disbursement accuracy, while maintaining strong Field Manager satisfaction scores.

Your Experience And Training

4–7 years of progressive leadership in Field Operations, Sales Operations, or Operations Management within a high-volume, multi-unit sales environment.

Your Knowledge, Skills And Abilities

Demonstrated ability to manage high-volume tactical tasks (payroll, code setups, gear logistics) while simultaneously designing scalable long-term systems and portals.
Proven ability to lead, coach, and elevate direct reports, shifting team culture from reactive troubleshooting to proactive operational management.
Exceptional communication skills to collaborate effectively with IT, Finance, HR, CSMs, and executive leadership.

Your Technical Skill

Deep familiarity with process automation tools (Alta Flow or similar workflow engines), custom portal development workflows, IT collaboration, and data accuracy management.

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More about this job

Responsibilities

Lead the Field Operations team and oversee daily field infrastructure, including activations, logistics, territory management, payroll inputs, and financial workflows. Develop and improve operational portals and automated processes, coordinate cross-functional and client onboarding activities, and lead field events and recognition programs.

Requirements

Requires 4–7 years of progressive leadership in Field Operations, Sales Operations, or Operations Management in a high-volume, multi-unit sales environment. Candidates should be able to manage tactical operations while building scalable systems, coach direct reports, collaborate across functions, and bring familiarity with workflow automation and portal development.

Skills

Field Operations Leadership
Sales Operations
Process Automation
Workflow Optimization
Portal Development
Team Management
Payroll Processing
Financial Controls
Invoice Validation
Territory Management
Office Lifecycle Management
Cross-Functional Collaboration
IT Collaboration
Data Accuracy Management
Event Planning
Communication

Visa sponsorship

Not detected in the job text

Keywords

Field Operations
Sales Operations
Alta Flow
OM Portal
Workflow Automation
Custom Portals
Form Migration
IT
Quality Assurance
Activations
Tablet Logistics
Gear Logistics
Territory Tracking
Office Onboarding
Payroll Processing
Agency Pay Workflows
Invoice Validation
Financial Controls
Client Onboarding
Cross-Functional Integration
Field Summit
Sales Operations Awards
User Adoption
Service-Level Agreements
Field Manager Satisfaction
Fundraising

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