Senior Manager, Information Technology

Role Overview

The Senior Manager, Information Technology leads Globalfaces’ corporate IT function, ensuring our technology environment is secure, reliable, cost-effective, and able to support a distributed and growing workforce. This role has end-to-end responsibility for core IT operations, including corporate systems, device management, office infrastructure, cybersecurity tools, SaaS administration, vendor relationships, telecommunications, and the overall IT budget. Working closely with the VP of Technology, the Cloud team, and Privacy and business leaders, this role balances day-to-day operational needs with longer-term improvements to security, scalability, governance, and employee experience.

Key Responsibilities

Leadership & Cross-Functional Collaboration

• Lead and develop a small IT team, balancing priorities with hands-on support.
• Build a responsive, service-oriented culture aligned with business needs.
• Partner with Technology and Privacy leaders to align IT operations, security, and governance with compliance standards.
• Collaborate cross-functionally to resolve tech challenges, manage risk, and drive key initiatives.
• Communicate technical risks and recommendations clearly to technical and business stakeholders.

IT Budget & Vendor Management

• Manage the annual IT budget, covering licensing, hardware, telecom, and vendor costs.
• Oversee key IT vendors, contracts, renewals, performance, and cost optimization.
• Consolidate tools and simplify the technology environment to maximize investment value.
• Maintain IT policies, standards, procedures, and documentation.
• Provide leadership and escalation support for major IT incidents.

Corporate Technology & End-User Support

• Oversee IT support and operations for corporate offices and staff.
• Manage device lifecycles, including purchasing, deployment, and disposal.
• Streamline onboarding and offboarding access and provisioning.
• Maintain asset inventory and provide responsive end-user support.

Google Workspace, Identity & SaaS Administration

• Own administration and security for Google Workspace settings, users, and permissions.
• Support IAM and Azure SSO in partnership with the Cloud team.
• Administer corporate SaaS platforms and access control standards.
• Optimize SaaS configuration and license usage with business owners.

Field Tablet, Mobile Device & Telecommunications Management

• Oversee the fleet of ~1,000 field tablets, managing procurement, deployment, inventory, and lifecycle strategies.
• Manage MDM, SIM cards, cellular plans, carriers, and telecom costs while maintaining controls for field technology.
• Partner with Operations to ensure device availability and minimize field disruptions.

Office Infrastructure & Connectivity

• Oversee corporate networking, Wi-Fi, firewalls, and internet connectivity across the Toronto and St. Catharine's offices.
• Manage telecom vendors and ensure network redundancy, recovery, and prompt issue resolution.

Cybersecurity, Compliance & Data Governance

• Manage core cybersecurity, including endpoints, network, firewalls, and identity access.
• Oversee key platforms such as CrowdStrike and Varonis, monitor security health, and coordinate risk remediation.
• Administer Varonis to support data governance, monitoring corporate data access and remediating improper, excessive, or outdated permissions.
• Support the VP of Technology with PCI DSS compliance, security assessments, and audits, including evidence gathering, control documentation, and remediation tracking.
• Ensure corporate IT processes and technologies operate in accordance with applicable security and compliance requirements.
• Partner internally and externally on incidents, audits, and security improvements.

What You Bring to the Role

The successful candidate creates an IT environment that employees can depend on and leadership can trust: assets are well managed, connectivity is reliable, security controls are effective, costs are understood, and issues are addressed before they become larger operational problems. They are an effective partner to the broader Technology organization and continuously look for ways to reduce unnecessary complexity while strengthening security, governance, reliability, and the employee experience.

Qualifications

Your Experience & Training

• 7+ years of progressive experience in information technology, infrastructure, systems administration, or IT operations
• Experience leading or owning a corporate IT environment with responsibility across multiple technology domains
• Experience managing IT vendors, contracts, software licensing, telecommunications, and technology budgets
• Experience supporting PCI DSS, security audits, compliance assessments, or similar control frameworks
• Experience managing a significant fleet of laptops, mobile devices, tablets, SIM cards, or other distributed endpoints

Your Skills, Competencies, Qualities & Abilities

• Strong understanding of security principles, access management, device lifecycle management, and IT governance
• Ability to troubleshoot operational issues while identifying and implementing longer-term improvements
• Strong communication skills and the ability to work effectively with technical teams, executives, business leaders, and external partners
• Highly organized, with the ability to manage multiple priorities in a fast-moving environment

Your Technical Skills

• Strong experience administering Google Workspace in a business environment
• Experience with identity and access management, including SSO and Azure-based identity solutions
• Experience managing endpoint security, networks, firewalls, and device management (MDM) platforms
• Familiarity with cybersecurity platforms such as CrowdStrike, Varonis, or comparable technologies

What We Offer You

• Flexible work environment
• A competitive pay rate and generous bonus opportunity
• 100% Employer Paid benefit premium for eligible staff (including health, dental, vision care, wellness and paramedical services)
• Company wide Socials & Milestones Celebrations
• Paid Sick Days and Employee Assistance Programs, including premium mental health resources
• Group auto & home Insurance deep discounts through The Cooperators.
• Access to Employee Discounts to 1000+ stores through Perkopolis
• Internal advancement opportunities and role development pathways
• An open, inclusive and diverse working environment

Additional Information

• Any offer of employment will be subject to verification of employment and education background checks, including a criminal record check.
• Candidates must be legally entitled to work in Canada at the time of their application.

This is a job posting for a new role.

Globalfaces embraces the use of artificial intelligence (AI) to enhance the candidate experience and streamline our recruitment processes. AI tools may help with organizing applications or or expediting processes. No hiring decisions are made using AI. Every hiring decision is made by our hiring managers and recruitment professionals.

Accessibility

Globalfaces Direct promotes a diverse, inclusive and accessible workplace. We are committed to creating a working environment that is barrier-free and we are prepared to provide accommodation for people with disabilities. If selected for an interview, please advise our Talent Specialist at recruitment@globalfacesdirect.com if you require reasonable accommodation during the interview and assessment process and we will work with you to meet your accessibility needs.