Clinic Business & Operations Manager

Glowing Growth is looking for an organized, proactive, and people-focused Clinic Business & Operations Manager to help our team and business thrive.

You will oversee daily operations, directly manage our two accounts team members and two administrative team members, and coordinate the wider operational team. This role combines hands-on problem-solving with team leadership, financial oversight, and business planning.

We’re looking for someone who can bring structure to a busy environment, support staff with clear direction, and create a welcoming, well-run experience for our clients.

What you’ll do

Keep daily operations running smoothly

• Oversee clinic workflows, scheduling, administrative processes, and coordination between teams.
• Identify bottlenecks and introduce practical improvements to service, efficiency, and communication.
• Develop and maintain clear procedures so staff understand their responsibilities and expectations.

Lead and support the team

• Supervise the accounts and administrative teams, set priorities, and follow up on performance.
• Support hiring, onboarding, training, and staff development.
• Lead regular team check-ins, provide constructive feedback, and handle workplace concerns fairly and professionally.
• Build a collaborative culture where people feel supported and accountable.

Oversee business and financial performance

• Monitor budgets, expenses, billing, collections, and financial reports in collaboration with the accounts team.
• Track key operational and financial measures, identify concerns, and recommend improvements.
• Support purchasing, vendor relationships, and resource planning to help the business operate sustainably.

Support growth and planning

• Work with leadership to turn business goals into clear priorities and action plans.
• Review client feedback, service demand, and market trends to identify opportunities for improvement and growth.
• Help plan and implement new services, systems, and operational initiatives.

Resolve issues and maintain standards

• Address day-to-day operational challenges and client concerns with professionalism and care.
• Maintain confidentiality and support compliance with applicable privacy, workplace safety, and clinic policies.
• Escalate clinical matters to the appropriate clinical professional and follow through on operational actions.

What you bring

• Experience in clinic management, healthcare administration, business operations, or a similar management role.
• Experience supervising staff, setting expectations, and supporting team performance.
• A practical understanding of budgets, billing processes, expenses, and financial reporting.
• Strong organizational skills and the ability to balance competing priorities.
• Clear communication, sound judgment, and a calm approach to resolving problems.
• Confidence using scheduling systems, business software, and spreadsheets.
• A caring, professional approach to both clients and colleagues.

A diploma or degree in business administration, healthcare administration, or a related field is an asset. Equivalent relevant experience is welcome.

Why Glowing Growth?

This is an opportunity to make a meaningful impact on how our clinic operates and grows. You’ll work closely with leadership, help shape our processes, and support a team committed to a positive client experience.

How to apply

• Please submit your résumé through Indeed, along with a brief introduction describing your experience leading teams and managing clinic or business operations.