Job Description
Why GM Financial?
GM Financial is the wholly owned captive finance subsidiary of General Motors and is headquartered in Fort Worth, U.S. We are a global provider of auto finance solutions, with operations in North America, South America, and the Asia Pacific region. Through our long-standing relationships with auto dealers, we offer attractive retail financing and lease programs to meet the needs of each customer. We also offer commercial lending products to dealers to help them finance and grow their businesses.
At GM Financial, our team members define and shape our culture - an environment that welcomes new ideas, fosters integrity, and creates a sense of community and belonging. Here we do more than work - we thrive.
Our Purpose: We pioneer the innovations that move and connect people to what matters.
This position will be posted until filled.
Responsibilities
About the Role
As Sr Commercial Credit Analyst Bilingual - CDN, you will support complex consumer and commercial credit decisions by analyzing applications, financial statements, collateral, and overall credit risk to determine appropriate financing solutions. This bilingual role combines advanced underwriting with dealer relationship management, negotiation, and responsive service to maintain credit quality, support lines of credit, ensure sound lending decisions, and strengthen relationships with dealers and commercial clients.
Responsibilities
- Underwriting - 30%
- Analyze consumer and commercial credit applications to determine the degree of risk involved in extending credit and make prudent business decisions to approve or deny the extension of credit within established credit authority
- Analyze financial statements, GMF exposure, collateral usage, debt service, as applicable to the size and complexity of the commercial transaction
- Make appropriate recommendations for Lines of Credit and advocate the benefits of same for dealers and commercial clients
- Business Development – 25%
- Establish dealer relationships by building rapport through telephone contact
- Ability to take initiative and work in a team environment to deliver excellent customer service in meeting turnaround times by processing requests
- Flexible, reliable, conscientious, and able to follow directions
- Perform due diligence in support of all credit applications
- Negotiation – 25%
- Negotiate terms and conditions of loan decisions with dealers within established approval/exception guidelines
- Excellent listening skills
- Sound knowledge of assessing and reviewing financial statements to ensure credit worthiness vs. acceptable level of risk by interpreting and applying the corporation’s credit and operational risk management strategies
- Service – 20%
- Promote and provide a high standard of service to dealers and other areas within the company/adhering to service standard guidelines
- Support both inbound and outbound calls with a focus on providing professional customer service related to consumer/commercial applications, programs, rates, and vehicle residual values to maintain positive relationships
- Maintain good channels of communication with all business units including interaction with senior leadership team
- Contribute to operational improvements to streamline procedures/processes and enhance serviceCounseling - Occasional
- Interpreting - Regular
- Listening - Frequent
- Negotiation - Frequent
- Reading - Frequent
- Taking direction or instructions - Regular
- Taking telephone messages - Frequent
- Talking to customers/clients - Frequent
- Talking to employees - Regular
- Watching - RegularKeyboarding - Regular
- Maintaining one position - Regular
- Repetitious body motions - Regular
- Sitting - Frequent
- Standing - Regular
- Walking - RegularCrowded workspaces - Occasional
- Deadlines - Frequent
- Interruptions - Frequent
Qualifications
What makes you an ideal candidate?
- Knowledge of basic lending principles
- Knowledge and understanding of basic credit bureau reports
- Knowledge and understanding of detailed financial statement and ratio analysis
- Knowledge of standard office software
- Automotive lending and/or leasing experience would be considered a definite asset
- Ability to communicate (written and oral) in English and French is required
- Excellent report writing and communication skills (written and verbal)
- Excellent Communication and interpersonal skills
- Successful Candidate must be able to work in a fast paced, high-pressure environment
Additional Knowledge And Skills
Working effectively within an AI enabled environment:
- Ability to use AI tools (e.g., Microsoft Copilot) to support daily work
- Skills in evaluating AI outputs for accuracy, compliance, and bias
- Experience integrating AI into workflows to improve efficiency or insights
- Familiarity with AI assisted research, summarization, and content generation
- Understanding of responsible AI use, including ethics and data protection
Experience & Education
- Minimum education of a College or University business diploma or equivalent experience
- Minimum of 2 years automotive direct lending experience is required
Working Conditions
- Office environment
- Normal environment
- Varying shift work between 8am and 8pm, including some Saturdays 9am - 5pm
What We Offer
- Excellent Health, Vision and Dental Benefits.
- Company Match program for RRSP contributions
- Generous Paid Time Off (personal, vacation, sick, paid holidays)
- Dynamic relationships between teams and leadership
- Quarterly Volunteer Opportunities
- Hybrid work schedule offered; ability to work a portion of your week from home
Our Culture: Our team members define and shape our culture - an environment that welcomes innovative ideas, fosters integrity, and creates a sense of community and belonging. Here we do more than work - we thrive.
Work Life Balance: Flexible hybrid work environment, 3-days a week in office (Tuesday/Wednesday/Thursday).
This posting is for a vacancy.
The base range for this role is: $63,500-$113,500
At GM Financial, we strive for transparency in all aspects of our business, including pay equity. This is the GM Financial pay range for this role and job level. The exact salary and compensation will vary based on factors like knowledge, skills, experience, and education.
This role is eligible to participate in a performance-based incentive plan. Full-time employees are eligible to participate in health benefits after 30 days of employment.
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