This position will serve as the central link between GMS Canada and Home Depot on all sales initiatives driven by GMS Canada, ensuring consistent national execution of pricing, product assortment, service and delivery requirements while coordinating strategic initiatives that strengthen and grow the Home Depot Pro customer relationship.
Position Summary
The GMS Canada / Home Depot Account Manager, reporting directly to the Vice President - Purchasing & Home Depot Integration, will serve as the primary day-to-day point of coordination between GMS Canada and The Home Depot (THD) on sales/delivery alignment.
The role is responsible for driving operational alignment, product and assortment execution, pricing consistency, service performance, and strategic customer initiatives across all GMS Canada business units supporting the THD account (along with CAMs, DMs, TCSMs).
Working closely with GMS purchasing, operations, sales, finance, branch leadership, and the THD team, the Account Manager will ensure customer requirements are clearly communicated and consistently executed across the organization. The role will also serve as the central GMS Canada point of coordination for THD-related operational initiatives, including new product and assortment rollouts, delivery programs, pricing changes, and continuous improvement opportunities.
Key Responsibilities
Account Management & THD Customer Coordination
- Serve as the primary day-to-day GMS Canada contact for the THD account.
- Develop and maintain strong working relationships with key THD stakeholders.
- Coordinate customer requests, operational requirements, and strategic initiatives across GMS Canada.
- Ensure clear and timely communication between THD and the appropriate GMS business units and functional teams.
- Support regular account reviews, operational discussions, and business planning activities.
- Identify opportunities to strengthen and expand the overall GMS Canada/THD relationship.
Operational Alignment & Execution
- Coordinate the execution of THD sales programs across participating GMS Canada business units and locations.
- Establish consistent processes and expectations for servicing the THD account nationally.
- Monitor execution against agreed service levels and customer requirements.
- Work with branch and regional teams to resolve operational issues related to orders, deliveries, product availability, or customer requirements.
- Identify recurring operational challenges and lead cross-functional efforts to improve execution.
Product & Assortment Management
- Coordinate product assortment requirements between THD & GMS.
- Engage Business Units in process to ensure alignment of products by market.
- Support new SKU introductions, assortment additions, product substitutions, and product transitions.
- Work with Purchasing to support product availability and continuity of supply.
- Help ensure product information, specifications, and program requirements are communicated accurately throughout the THD/GMS network.
- Coordinate new market, store, and product-category rollouts.
Pricing & Commercial Execution
- Drive consistent execution of agreed THD pricing across GMS Canada.
- Coordinate & support pricing changes and program updates with THD/GMS Purchasing, Finance, Sales and Operations.
- Help identify and resolve pricing discrepancies or execution issues.
- Support large THD Pro customer-specific pricing structures, programs, and commercial initiatives.
- Assist in analyzing account activity and identifying opportunities to improve sales, margin, service, and overall account performance.
Delivery & Service Coordination
- Serve as the central GMS Canada point of coordination for THD delivery programs and rollout initiatives.
- Work with GMS operating locations to establish consistent delivery expectations and processes.
- Coordinate operational readiness when new THD locations, markets, products, or programs are introduced.
- Monitor service issues and facilitate timely resolution between THD and GMS teams.
- Support continuous improvement initiatives designed to improve order accuracy, delivery performance, and the overall customer experience.
Strategic Account Initiatives
- Support the development and execution of national initiatives designed to grow the THD Pro/GMS Canada relationship.
- Assist in evaluating new product categories, geographic expansion opportunities, and service capabilities.
- Track key initiatives, deliverables, and outstanding action items to ensure commitments are completed.
- Provide management with regular updates on account priorities, opportunities, risks, and operational performance.
Key Performance Areas
Success in the role would be measured through areas such as:
- Consistency of pricing and program execution
- Product availability and assortment execution
- Delivery and service performance
- Timely resolution of customer issues
- Successful implementation of new stores, products, and programs
- Alignment across GMS Canada business units
- Growth of the THD relationship and associated sales opportunities
- THD Customer satisfaction and operational consistency
- Completion of strategic initiatives and account action items
Qualifications & Experience
- 5+ years of experience in account management, operations, purchasing, sales, distribution, or a related commercial role.
- Demonstrated experience working with large-format or big-box retail customers, preferably within building materials, construction products, home improvement, or wholesale distribution. Previous experience supporting Home Depot or a comparable national retailer would be considered a strong asset.
- Exceptional written and verbal communication skills, with the ability to communicate effectively with senior customer stakeholders, suppliers, branch leadership, and cross-functional teams while translating customer requirements into clear, actionable expectations.
- Experience managing large national or multi-location customers is strongly preferred.
- Experience within building materials, construction distribution, retail, or a related industry would be an asset.
- Strong understanding of pricing, product assortment, order fulfillment, distribution, and delivery operations.
- Demonstrated ability to coordinate initiatives across multiple business units and functional teams.
- Strong analytical, organizational, and problem-solving skills.
- Ability to manage multiple priorities while maintaining a high level of attention to detail.
- Strong proficiency with Microsoft Excel, PowerPoint, Teams, and other business reporting tools.
Key Competencies
- Customer Focus: Understands customer expectations and translates them into practical execution across the organization.
- Cross-Functional Leadership: Able to drive results through teams without relying solely on direct reporting authority.
- Operational Discipline: Creates consistency across locations, processes, and customer programs.
- Commercial Acumen: Understands the relationship between pricing, service, sales growth, margin, and customer value.
- Problem Solving: Quickly identifies root causes and coordinates practical solutions.
- Communication: Effectively connects national customer requirements with regional and local execution.
- Accountability: Takes ownership of issues and follows them through to resolution.
- Strategic Thinking: Balances immediate account requirements with longer-term opportunities to grow the partnership.
Salary Range- $80,000- $125,000 + incentive pay
The (range of) compensation for this position is $70,500.00 to $84,600.00Job Location: GMS Family of Locations - Concord635 Westburne Dr Concord, ON L4K 4Z1
SRS Distribution Inc., including all its subsidiaries, is committed to providing equal employment. All employment decisions are made without regard to any ground protected by applicable human rights legislation, including but not limited to race, colour, sex, gender, identity or expression, pregnancy, sexual orientation, age (except as provided by law), religion, ethnic or national origin, or disability.
If you require an accommodation during any stage of the recruitment process due to a disability, please contact Human Resources at 855.556.3221, or by email at: HR@Help.SRSDistribution.com with the nature of your accommodation request and include the Business name, location and title of the job opening. Please allow one (1) business day for a reply.
Employment offers may be contingent upon successful completion of a background check that could include a criminal reference check with law enforcement authorities, a verification of your academic credentials and an employment verification with former employers, as permitted by law.
Medical, Dental, Vision, Disability & Life Insurance, Wellness Benefits, Group RRSP, Employee Stock Purchase Program, Paid Holidays & Vacation Days, Professional Growth Opportunities, Development & Training Programs. All benefits subject to eligibility.
Should a Candidate be submitted to fill a position by a recruiting or staffing services agency (“Agency”), the Company has no obligation to pay the Agency any fee for submission, offer, placement or any service without a fully executed contract of service covering the engagement.
