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GMS Canada

GMS Canada / Home Depot Account Manager

AB, Canada
Corporate ON (CAN), Canada

Full-time

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Job details

Job type: Full-time
Experience: 5+ years of experience in account management, operations, purchasing, sales, distribution, or a related commercial role.
Posting language: English
Posted: Nov 9, 2026

Original job description

This position will serve as the central link between GMS Canada and Home Depot on all sales initiatives driven by GMS Canada, ensuring consistent national execution of pricing, product assortment, service and delivery requirements while coordinating strategic initiatives that strengthen and grow the Home Depot Pro customer relationship.

Position Summary

The GMS Canada / Home Depot Account Manager, reporting directly to the Vice President - Purchasing & Home Depot Integration, will serve as the primary day-to-day point of coordination between GMS Canada and The Home Depot (THD) on sales/delivery alignment.

The role is responsible for driving operational alignment, product and assortment execution, pricing consistency, service performance, and strategic customer initiatives across all GMS Canada business units supporting the THD account (along with CAMs, DMs, TCSMs).

Working closely with GMS purchasing, operations, sales, finance, branch leadership, and the THD team, the Account Manager will ensure customer requirements are clearly communicated and consistently executed across the organization. The role will also serve as the central GMS Canada point of coordination for THD-related operational initiatives, including new product and assortment rollouts, delivery programs, pricing changes, and continuous improvement opportunities.

Key Responsibilities

Account Management & THD Customer Coordination

Serve as the primary day-to-day GMS Canada contact for the THD account.
Develop and maintain strong working relationships with key THD stakeholders.
Coordinate customer requests, operational requirements, and strategic initiatives across GMS Canada.
Ensure clear and timely communication between THD and the appropriate GMS business units and functional teams.
Support regular account reviews, operational discussions, and business planning activities.
Identify opportunities to strengthen and expand the overall GMS Canada/THD relationship.

Operational Alignment & Execution

Coordinate the execution of THD sales programs across participating GMS Canada business units and locations.
Establish consistent processes and expectations for servicing the THD account nationally.
Monitor execution against agreed service levels and customer requirements.
Work with branch and regional teams to resolve operational issues related to orders, deliveries, product availability, or customer requirements.
Identify recurring operational challenges and lead cross-functional efforts to improve execution.

Product & Assortment Management

Coordinate product assortment requirements between THD & GMS.
Engage Business Units in process to ensure alignment of products by market.
Support new SKU introductions, assortment additions, product substitutions, and product transitions.
Work with Purchasing to support product availability and continuity of supply.
Help ensure product information, specifications, and program requirements are communicated accurately throughout the THD/GMS network.
Coordinate new market, store, and product-category rollouts.

Pricing & Commercial Execution

Drive consistent execution of agreed THD pricing across GMS Canada.
Coordinate & support pricing changes and program updates with THD/GMS Purchasing, Finance, Sales and Operations.
Help identify and resolve pricing discrepancies or execution issues.
Support large THD Pro customer-specific pricing structures, programs, and commercial initiatives.
Assist in analyzing account activity and identifying opportunities to improve sales, margin, service, and overall account performance.

Delivery & Service Coordination

Serve as the central GMS Canada point of coordination for THD delivery programs and rollout initiatives.
Work with GMS operating locations to establish consistent delivery expectations and processes.
Coordinate operational readiness when new THD locations, markets, products, or programs are introduced.
Monitor service issues and facilitate timely resolution between THD and GMS teams.
Support continuous improvement initiatives designed to improve order accuracy, delivery performance, and the overall customer experience.

Strategic Account Initiatives

Support the development and execution of national initiatives designed to grow the THD Pro/GMS Canada relationship.
Assist in evaluating new product categories, geographic expansion opportunities, and service capabilities.
Track key initiatives, deliverables, and outstanding action items to ensure commitments are completed.
Provide management with regular updates on account priorities, opportunities, risks, and operational performance.

Key Performance Areas

Success in the role would be measured through areas such as:

Consistency of pricing and program execution
Product availability and assortment execution
Delivery and service performance
Timely resolution of customer issues
Successful implementation of new stores, products, and programs
Alignment across GMS Canada business units
Growth of the THD relationship and associated sales opportunities
THD Customer satisfaction and operational consistency
Completion of strategic initiatives and account action items

Qualifications & Experience

5+ years of experience in account management, operations, purchasing, sales, distribution, or a related commercial role.
Demonstrated experience working with large-format or big-box retail customers, preferably within building materials, construction products, home improvement, or wholesale distribution. Previous experience supporting Home Depot or a comparable national retailer would be considered a strong asset.
Exceptional written and verbal communication skills, with the ability to communicate effectively with senior customer stakeholders, suppliers, branch leadership, and cross-functional teams while translating customer requirements into clear, actionable expectations.
Experience managing large national or multi-location customers is strongly preferred.
Experience within building materials, construction distribution, retail, or a related industry would be an asset.
Strong understanding of pricing, product assortment, order fulfillment, distribution, and delivery operations.
Demonstrated ability to coordinate initiatives across multiple business units and functional teams.
Strong analytical, organizational, and problem-solving skills.
Ability to manage multiple priorities while maintaining a high level of attention to detail.
Strong proficiency with Microsoft Excel, PowerPoint, Teams, and other business reporting tools.

Key Competencies

Customer Focus: Understands customer expectations and translates them into practical execution across the organization.
Cross-Functional Leadership: Able to drive results through teams without relying solely on direct reporting authority.
Operational Discipline: Creates consistency across locations, processes, and customer programs.
Commercial Acumen: Understands the relationship between pricing, service, sales growth, margin, and customer value.
Problem Solving: Quickly identifies root causes and coordinates practical solutions.
Communication: Effectively connects national customer requirements with regional and local execution.
Accountability: Takes ownership of issues and follows them through to resolution.
Strategic Thinking: Balances immediate account requirements with longer-term opportunities to grow the partnership.

Salary Range- $80,000- $125,000 + incentive pay

The (range of) compensation for this position is $70,500.00 to $84,600.00Job Location: GMS Family of Locations - Concord635 Westburne Dr Concord, ON L4K 4Z1

SRS Distribution Inc., including all its subsidiaries, is committed to providing equal employment. All employment decisions are made without regard to any ground protected by applicable human rights legislation, including but not limited to race, colour, sex, gender, identity or expression, pregnancy, sexual orientation, age (except as provided by law), religion, ethnic or national origin, or disability.

If you require an accommodation during any stage of the recruitment process due to a disability, please contact Human Resources at 855.556.3221, or by email at: HR@Help.SRSDistribution.com with the nature of your accommodation request and include the Business name, location and title of the job opening. Please allow one (1) business day for a reply.

Employment offers may be contingent upon successful completion of a background check that could include a criminal reference check with law enforcement authorities, a verification of your academic credentials and an employment verification with former employers, as permitted by law.

Medical, Dental, Vision, Disability & Life Insurance, Wellness Benefits, Group RRSP, Employee Stock Purchase Program, Paid Holidays & Vacation Days, Professional Growth Opportunities, Development & Training Programs. All benefits subject to eligibility.

Should a Candidate be submitted to fill a position by a recruiting or staffing services agency (“Agency”), the Company has no obligation to pay the Agency any fee for submission, offer, placement or any service without a fully executed contract of service covering the engagement.

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More about this job

Responsibilities

The Account Manager serves as the primary liaison between GMS Canada and The Home Depot to ensure operational alignment, pricing consistency, and effective product assortment execution. They are responsible for driving strategic initiatives, managing day-to-day customer requirements, and coordinating across internal business units to support sales growth.

Requirements

Candidates must have 5+ years of experience in account management, operations, or distribution, preferably within the building materials or big-box retail sectors. Strong analytical, communication, and cross-functional leadership skills are required to manage national customer relationships and operational processes.

Skills

Account Management
Sales Initiatives
Operational Alignment
Product Assortment
Pricing Strategy
Supply Chain Coordination
Strategic Planning
Cross-functional Leadership
Data Analysis
Problem Solving
Communication
Retail Operations
Building Materials
Distribution Management
Project Coordination

Benefits

Medical Insurance
Dental Insurance
Vision Insurance
Disability Insurance
Life Insurance
Wellness Benefits
Group RRSP
Employee Stock Purchase Program
Paid Holidays
Paid Vacation Days
Professional Growth Opportunities
Development & Training Programs

Visa sponsorship

Not detected in the job text

Keywords

Account Management
Home Depot
GMS Canada
Sales
Purchasing
Operations
Building Materials
Retail
Wholesale Distribution
Pricing Strategy
Supply Chain
Product Assortment
Microsoft Excel
PowerPoint
Microsoft Teams
Strategic Planning
Cross-functional Collaboration
Customer Service
Logistics
Inventory Management
Business Development
Performance Metrics
Stakeholder Management
Operational Excellence
Market Expansion
SKU Management
Commercial Acumen
Project Management
Reporting
National Accounts

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