Sales & Estimation - Programs Service Representative Ottawa

Great Northern Insulation is the most innovative and dynamic name in the insulation industry today. We’re a leader in proving the best customer service to our unique blend of clients ranging from homeowners to large-scale construction companies, proudly serving all of Ontario.

We’re also a network of talented people who care about each other and believe deeply in what we do. We’re diverse, passionate, hardworking, and fun. If you have a thirst for personal growth, a dynamic personality, and a strong interest in the construction field, this is a job for you!

For this role, we are looking for an outgoing candidate with residential construction/building science interest to support our sales team. This role will operate afternoons/evenings and weekends to service our customers that are looking to schedule a sales visit outside of the usual workday. Scheduling is flexible, so students are welcome! This role will be compensated using a piece-rate model based on number of appointments attended and quotes completed, with a bonus if the quoted job is won.

Job Description: The Programs Service Representative is responsible for initial pre-inspection and follow-up to ensure correct measurements and customer satisfaction with all on-site work. This role is a key player in helping our sales team estimate our production team to be prepared for Program related jobs.

Key Responsibilities:

• Visit jobsites to complete measurements, troubleshooting (callbacks) and customer service as required.

• Assisting in ensuring that the work environment is safe, secure and healthy.

• Accurately measure and record information in CPQ (a salesforce application)

• Ensure great customer service at all levels

• Report suggestions/proactive solutions to Production Supervisor

Key Competencies:

• Excellent communication skills.

• Attention to detail

• Reliable, with high integrity and strong work ethic.

• Ability to work as part of a team.

• Professional, positive attitude.

• Proactive organizational skills

• Work efficiently within specified timelines

Key Relationships:

Reports to: Production Supervisor

Key Relationships: Branch Operations Manager

Branch Administrators

Production Installers

Territory Sales Reps/Account Managers

We thank all applicants in advance for their interest in this position, however, only those selected for an interview will be contacted.