Company Description Go Auto is one of Canada’s largest automotive groups, operating 70 dealerships and 28 new vehicle brands across Canada and the United States, supported by services such as Go RV, Go Insurance, and Yes Plan Auto Finance. With over 15,000 new and used vehicles available on GoAuto.ca, the organization represents leading manufacturers from mainstream to luxury segments. Go Auto is known for exceptional customer service, empowering team members to deliver helpful, innovative solutions and offering benefits like no extra fees, free service loaners, referral rewards, extended customer service hours, and savings on parts and service through the Go Auto App. The company is also deeply committed to community impact, contributing over $24.1 million to charities and initiatives, particularly those supporting children. Recognized as an industry leader in customer satisfaction and named one of Canada’s Best Managed Companies, Go Auto offers a supportive environment for automotive professionals to grow their careers.
Role Description The Parts Specialist is a full-time, on-site role based in Richmond, VA. This role is responsible for assisting guests and internal technicians with identifying, sourcing, and providing the correct automotive parts and accessories. Day-to-day tasks include managing parts orders, maintaining accurate inventory records, organizing stock, and ensuring timely replenishment of commonly used items. The Parts Specialist communicates with service advisors, technicians, and customers to provide product information, pricing, and availability while upholding Go Auto’s standards for customer satisfaction. The role also involves processing invoices, handling returns, using dealership systems and catalog software, and contributing to a clean, safe, and efficient parts department.
Qualifications
- Strong customer-facing skills, including Customer Service and Customer Satisfaction, with a focus on building positive, long-term relationships.
- Experience with Inventory Management and Inventory Control in an automotive or similar environment, ensuring accurate stock levels and efficient organization.
- Excellent Communication skills, both verbal and written, for working effectively with customers, technicians, and other team members.
- Familiarity with automotive parts, catalogs, and dealership management systems, or a willingness to learn quickly.
- Attention to detail, strong organizational skills, and the ability to manage multiple requests in a fast-paced environment.
- Previous experience in a parts department, retail automotive, or service environment is an asset.
- Basic computer proficiency and comfort using inventory and point-of-sale software.
- High school diploma or equivalent; additional technical or automotive training is considered an advantage.
