Billing Analyst

About Go Lime Inc.

Go Lime stands out as Ontario’s market leader in sustainable home and commercial solutions. Our centralized focus is to make home comfort a seamless, accessible and enjoyable transaction for our customers. With decades of specialization in energy-efficient solutions – Go Lime strives to provide complete transparency and affordability for all home comfort needs. Customer-centricity lies at the heart of our journey. Our platform delivers transparent pricing, flexible options, and a fully integrated offering across water heaters, HVAC, water filtration, and sustainable energy.

In December 2025, funds advised by Basalt Infrastructure Partners acquired Go Lime and substantially all assets of Simply Green. The combined business includes roughly 90,000 leases and a scaled national platform built on trust, transparency, and customer choice.

Learn more at www.golime.com and www.basaltinfra.com

About The Role

The Billing Analyst is responsible for supporting and managing customer billing processes across consumer lending products and multiple portfolios. This role ensures customer accounts are maintained accurately and efficiently, billing transactions are processed on time, and billing-related issues are resolved in collaboration with internal teams.

The Billing Analyst will manage account updates and complex billing transactions, monitor billing activities and key performance indicators, and work closely with Finance, Collections, Funding, and Customer Service to ensure accurate and timely customer billing. The role will also contribute to process improvement initiatives designed to enhance billing efficiency, accuracy, and overall operational effectiveness.

Job Responsibilities

• Process customer account transactions and complete account updates in the billing system, including loan renewals, lease rewrites, buyouts, terminations, and other contract changes.
• Review and resolve billing errors, rejects, exceptions, and discrepancies to ensure accurate customer billing.
• Manage Enbridge and Pre-Authorized Payment (PAP) file transmissions, receipt uploads, and related exceptions.
• Perform cash applications, monitor arrears, generate invoices, and support other accounts receivable and billing processes.
• Gather, analyze, and report on billing key performance indicators (KPIs), including billing rejects/errors, terminations, buyouts, renewals, and other operational metrics.
• Monitor assigned service-level agreements (SLAs) and ensure billing requests and transactions are completed accurately and within required timelines.
• Collaborate with Finance to support month-end billing activities and ensure the billing system is ready for operational close.
• Work closely with Customer Service, Collections, Funding, and other internal teams to process account update requests, obtain required approvals, and resolve outstanding information or documentation.
• Investigate complex billing issues and identify appropriate resolutions while maintaining data integrity and compliance with established processes.
• Maintain accurate billing records and documentation in accordance with company policies and procedures.
• Support billing-related projects, system enhancements, testing, and implementation activities as required.
• Provide timely follow-up and communication to internal stakeholders regarding billing transactions, issues, and outstanding requests.

Qualifications

• Bachelor’s degree in Business Administration, Finance, Accounting, Economics, or a related field is an asset.
• 1–3 years of experience in billing, accounts receivable, financial operations, lending, leasing, or a related field.
• Knowledge of billing processes, including billing cycles, payment processing, billing data files, and account maintenance.
• Experience working with billing systems is an asset.
• Strong analytical and problem-solving skills, with the ability to investigate and resolve complex billing issues.
• Strong organizational and time-management skills, with the ability to manage multiple priorities and meet deadlines.
• High proficiency with Microsoft Office, particularly Excel.
• Strong general technical aptitude and the ability to learn new systems and processes quickly.

We would like to thank all applicants for their interest. All candidates will be considered, however only qualified candidates and those under consideration will be contacted.

Go Lime is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Go Lime is committed to accommodating applicants with disabilities throughout the hiring process, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). Our HR Team will work with applicants requesting accommodation at any stage of the hiring process.