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Added 4 mins ago
Customer Experience Lead; St. Vital Centre, Winnipeg
Laura Canada
Winnipeg, MB
Added 4 mins ago
Lead Alterations Specialist
David's Bridal
Woodbridge, ON
Lead Alterations Specialist is responsible for completing all fittings and alterations to the high standards of David’s Bridal and reports to the Store Manager. S/he is responsible for…
Added 4 mins ago
D
Senior Advisor, Actuarial analysis and statistics
Desjardins
Levis, QC · Montreal, QC
- Full-time
…opportunities for the organization’s actuarial initiatives. You lead and influence development projects and complex, highly innovative strategic initiatives involving multiple sectors. You…
Added 4 mins ago
C
Westhills Assistant Manager
Cineplex
Calgary, AB · CPX Westhills Cinemas
- Part-time
Cineplex offers excellent opportunities for growth, this position can often lead to a more senior theatre management role (i.e.: Full-Time Theatre Manager, Sr. Theatre Manager or General…
Added 4 mins ago
HET Journeyperson
Sunshine Village Corporation
Banff, AB
Lead/assist in all maintenance duties while always maintaining and contributing to a safe and efficient work site e.g., operating equipment, inspections, troubleshooting, disassembly,…
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Building Maintenance - Journeyman Plumber/Gas fitter
Sunshine Village Corporation
Banff, AB
Lead/assist/respond to all plumbing/gas related needs to all sites (buildings, lifts and the transportation center in Banff) including inspections, maintenance, testing, installation,…
Added 4 mins ago
FOH Management - Service Supervisor
Northland Properties
Calgary, AB
…excellence in every detail. Key Responsibilities • Actively lead shifts, in support of senior leadership team members while helping to manage budgetary goals • Ensure complete guest…
Added 4 mins ago
Sr. Account Manager - West
United Services Group
Kelowna, BC · Vancouver, BC · BC
Lead proactive outreach and store visits to discuss performance, address operational issues, and resolve cases collaboratively.
Added 4 mins ago
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Senior Consultant, Financial Services-Insurance & Wealth & Asset Management
KPMG
ON · Toronto, Ontario
- Full-time
Support or lead client workstreams across strategy, operations, transformation, and implementation.
Added 5 mins ago
LH
PSCM-Psychometrist
Lifemark Health Group
Vancouver, BC
- $30 to $37 CAD / hour
- Part-time
We have grown to lead the biggest network of purpose-built multidisciplinary clinics across Canada, expanding to meet patient needs in mental health, massage therapy, occupational therapy,…
Added 5 mins ago
WC
(CAN) Associé, équipe de l’aire des caisses
Walmart Canada
Candiac, QC
- Full-time
Refers appropriate service and transactional items to a Customer Service Manager or Front End Team Lead.
Added 5 mins ago
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HES Specialist – Canada (East Region)
Parkland Corporation
Quebec, QC
- Full-time
Added 5 mins ago
PC
HES Specialist – Canada (East Region)
Parkland Corporation
Quebec, QC
- Full-time
Added 19 mins ago
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Service Automatic Door Tech. Foreman - Glazing - Ottawa
Flynn Group of Companies
Ottawa, ON
- Full-time
Lead/assist in other areas of our team responsibility including working with commercial glass, commercial doors and hardware, etc.
Added 19 mins ago
SI
Keyholder
SNDL Inc.
Ajax, ON · Pickering, ON · Toronto, ON · Value Buds Danforth & Main
- Part-time
Added 19 mins ago
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Business Development Associate
Manulife
Montreal, QC
- Full-time
Lead events: From planning to execution, organize impactful advisor and industry events.
Added 19 mins ago
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Field Service Specialist (Nisku)- Completion Tools
NOV Inc.
Nisku, AB
- Full-time
Added 19 mins ago
SC
chef de quart - Store# 04072, TASCHEREAU & REGENT
Starbucks Coffee Company
Longueuil, QC
- Full-time
…executing store operations during scheduled shifts. As a team lead, you will deploy partners and delegate tasks to create the Starbucks Experience for our customers by providing legendary…
Added 19 mins ago
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Casual Adult Residence Support Worker - Richmond
Strive
Richmond, BC
- Part-time
Strive’s Mission is “To partner with individuals of diverse abilities to lead healthy, fulfilling lives by providing a foundation of support.”
Added 19 mins ago
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Casual Specialized Child/Youth Support Worker - Abbotsford
Strive
Abbotsford, BC
- $29.22 CAD / hour
- Part-time
Strive's Mission is "To partner with individuals of diverse abilities to lead healthy, fulfilling lives by providing a foundation of support."
Added 34 mins ago
Local Beekeeping Partner | Winnipeg
Alveole Field Operations
Winnipeg, MB
Share the wonderful world of bees: Lead workshops and be an ambassador for pollinators and food systems, bringing your bees-for-brains expertise to an engaged city audience that's eager to…
Added 34 mins ago
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Hearing Aid Specialist or Audiologist
Amplifon
Chilliwack, BC
- Full-time
…consultations. Reporting to the Senior Area Manager, you will lead sales of hearing aids and accessories while educating the community on the importance of hearing…
Added 34 mins ago
LA
Warehouse Worker - Contract (Day Shift)
Lordco Auto Parts
Port Coquitlam, BC
- From $18.85 CAD / hour
- Full-time
This contract role could lead to a permanent position for standout performers. If you prefer short-term gigs, no problem! You could have the opportunity to be added to our Callback List for…
Added 34 mins ago
LA
Warehouse Worker - Contract (Afternoon Shift)
Lordco Auto Parts
Port Coquitlam, BC
- From $20 CAD / hour
- Full-time
This contract role could lead to a permanent position for standout performers. If you prefer short-term gigs, no problem! You could have the opportunity to be added to our Callback List for…
Added 34 mins ago
Manager Health Services
Winnipeg Regional Health Authority
Winnipeg, MB
…patients/residents/clients. This position is responsible to lead and ensure delivery of safe, effective and efficient health services. Inspires and leads health services staff across the…

GoBolt

Project Manager, Customer Success & Account Management

Toronto, ON, Canada

Salary Range: CAD$85k-100k

Apply About employer

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Job details

Pay: Salary Range: CAD$85k-100k
Experience: 3+ years of project management experience leading cross-functional projects with external clients or customers.
Posting language: English
Posted: Nov 4, 2026

Original job description

About the Role

We are looking for a Project Manager to support our Account Management and Customer Success division. In this role you will own the planning and execution of merchant projects, from new merchant launches and service expansions to process changes, integrations and operational improvements for existing accounts. You will be the person who turns a commitment made to a merchant into a delivered result: on time, within scope, and with every internal team aligned.

You will work closely with Account Managers, Warehouse Fulfillment, Transportation, Engineering and Finance teams. A background in logistics or 3PL is a strong asset, but it is not required. We care most about your ability to run structured, cross-functional projects and keep merchants informed and confident throughout.

Role Details:

Salary Range: CAD$85k-100k

Working Arrangement: 4 days in office at our Downtown Toronto office

This is an active vacancy that we are looking to fill immediately.

What You Will Do

Merchant Project Management

Lead end-to-end delivery of merchant projects, including onboarding and launches, new service or location rollouts, peak season readiness, system integrations and process changes.
Define project scope, objectives, timelines, milestones, dependencies and resourcing in partnership with Account Management and the merchant.
Manage scope changes through a clear change control process, assessing impact on timeline, cost and operations.
Run project kickoffs, working sessions, status meetings and post-launch retrospectives.

Merchant Execution

Translate merchant requirements and commitments into actionable plans for internal teams, and track them through to completion.
Coordinate across Operations, Engineering, Product and Finance to make sure every workstream is ready before go-live.
Monitor execution after launch, track performance against agreed service levels and KPIs, and drive corrective action plans when results fall short.

Stakeholder Communication & Continuous Improvement

Serve as the main project point of contact for merchants during active projects, providing clear and regular updates.
Escalate risks and blockers early, with options and recommendations, to internal leadership and merchant stakeholders.
Prepare project summaries and executive-level updates for Account Management leadership.

Develop and refine repeatable project frameworks, templates and playbooks for merchant onboarding and execution.

What You Bring

Required

Project Management Professional (PMP) certification, active and in good standing.
3+ years of project management experience leading cross-functional projects with external clients or customers.
Experience with project management and collaboration tools such as Asana, Jira, Smartsheet or similar, plus Google Workspace.
Proven ability to manage several concurrent projects with competing priorities and deadlines.
Strong command of project management methods and tools, including scope definition, scheduling, risk management and change control.
Excellent written and verbal communication skills, with the confidence to present to merchants and senior internal stakeholders.
Strong organizational skills and attention to detail, with a habit of following through.
Comfortable working with data to track progress, measure outcomes and support decisions.

Nice to Have

Experience in logistics, third-party logistics, supply chain, warehousing, fulfillment or last-mile delivery.
Familiarity with ecommerce platforms (such as Shopify), warehouse management systems (WMS), transportation management systems (TMS) or system integrations (EDI/API).
Experience in a Customer Success, Account Management or client services organization.
Experience in a high-growth or startup environment.

Why Join Us?

We offer a workplace where respect, diversity, and inclusion are the cornerstones of our culture. Our team members are encouraged to bring their authentic selves to work, contributing to our collective mission in their unique ways. Aside from an amazing culture, we also offer competitive salaries and a comprehensive benefits package including health, dental, and vision plans for you and your family. If you are eager to make a difference and contribute to a fast paced exciting environment, we would love to hear from you.

GoBolt is an equal-opportunity employer that recognizes the value and importance of a diverse workforce. GoBolt is committed to providing assistance during all phases of the employment cycle, including recruiting through to the end of the employment relationship. If you require accommodation because of injury, illness, or disability during any portion of GoBolt’s recruiting process, please let us know by contacting your recruiter's point of contact, and we will do everything we can to accommodate you.

At GoBolt, we value innovation and efficiency. We utilize AI-powered tools to assist in the screening and initial assessment of candidates for this position. This helps us focus on your skills and reduces bias. While AI helps us get started, your journey with us is guided by real people. Every final decision is made by a member of our team who values the unique perspective you bring.

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More about this job

Responsibilities

The Project Manager will lead end-to-end delivery of merchant projects, including onboarding, service rollouts, and operational improvements. They will coordinate across internal teams such as Operations, Engineering, and Finance to ensure project milestones are met within scope and timeline.

Requirements

Candidates must hold an active Project Management Professional (PMP) certification and have at least 3 years of experience managing cross-functional projects. Proficiency in project management tools and strong communication skills are essential for this role.

Skills

Project management
Cross-functional leadership
Stakeholder communication
Risk management
Change control
Merchant onboarding
Process improvement
Logistics
Supply chain
Asana
Jira
Smartsheet
Google Workspace
Data analysis
KPI tracking

Benefits

Health insurance
Dental plan
Vision plan

Visa sponsorship

Not detected in the job text

Keywords

Project Management Professional
PMP
Logistics
3PL
Customer Success
Account Management
Merchant Onboarding
Cross-functional
Asana
Jira
Smartsheet
Google Workspace
Shopify
WMS
TMS
EDI
API
Supply Chain
Warehousing
Fulfillment
Last-mile delivery
KPI
Risk Management
Change Control
Startup

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