Team Lead, Parcel Operations (Nights)

We are on the lookout for a Team Lead, Parcel Operations (Nights) in Markham Ontario, who shares our passion for being Customer Obsessed. In this dynamic role, you will play a crucial part in being responsible for overseeing daily warehouse operations, ensuring efficient and effective receipt, sortation and dispatch of parcels. This role involves leading a team of warehouse associates, coordinating activities, and maintaining high standards of safety, quality, and productivity. The ideal candidate will have strong leadership skills, a background in logistics or warehouse management, and the ability to thrive in a fast-paced environment. The ideal candidate is also ready to be a part of the process and is ready to get their hands dirty!

Role Details:

Hourly rate: $24-$25 p/h

Hours of work: 7:30pm-7:30am Monday to Thursday

Location: 51 Mobis Drive, Markham, L6C 0Y3

This is an active vacancy that we are looking to fill immediately.

Key Responsibilities:

• Lead, mentor, and supervise a team of warehouse associates, providing daily direction across receiving, sortation, staging, loadout, and dispatch.
• Assign tasks and plan daily workflow based on parcel volume, route schedules, staffing levels, and priorities so parcels are ready for dispatch on time.
• Oversee unloading and receiving from trucks and containers, making sure parcels are accurately scanned, sorted, and moved to the right staging areas.
• Create and adjust daily delivery routes based on volume, delivery zones, route capacity, and driver availability. Keep routes balanced and achievable within delivery windows.
• Oversee loadout so parcels are assigned to the correct routes, loaded into the right vehicles, and dispatched safely and on schedule.
• Coordinate with drivers and Fleet Operators on route assignments, vehicle availability, and delays.
• Track associate and site performance against target metrics and SLAs. Keep accurate records, report daily results to operations leadership, and give management feedback on associate performance.
• Train and coach associates on scanning, sortation, loadout, safety, and SOPs. Hold regular team meetings to share goals, updates, and feedback.
• Enforce safety standards and 5S processes, and do regular checks of receiving, staging, and loadout areas for accuracy and organization.
• Resolve or escalate issues such as damaged or missing parcels, shortages, route delays, and vehicle or driver problems.
• Build an open, supportive team culture, and work hands-on with scanners, carts, and dollies when needed.

Skills and Qualifications:

• 2+ years in a supervisory or team lead role in warehouse, logistics, transportation, or last-mile operations.
• Experience in a parcel sortation environment is strongly preferred.
• Proficient in Microsoft Office and/or Google Suite; experience with warehouse management software is an asset.
• Strong leadership, communication, and conflict resolution skills.
• Detail-oriented and organized, with strong time management. Able to prioritize and work independently with limited supervision.
• Proactive problem-solver who spots operational issues and proposes practical fixes.
• Knowledge of warehouse safety regulations and best practices.
• Thrives in a fast-paced environment and adapts to changing volumes, staffing, and route schedules.
• Able to communicate and follow directions in English.
• Able to lift and carry up to 50 lbs.
• Prolonged standing and walking.
• Valid reach truck license is a bonus.
• Reliable transportation due to the hours of work.
• Authorized to work for any employer in Canada.

Why Join Us?

We offer a workplace where respect, diversity, and inclusion are the cornerstones of our culture. Our team members are encouraged to bring their authentic selves to work, contributing to our collective mission in their unique ways. Aside from an amazing culture, we also offer competitive salaries and a comprehensive benefits package including health, dental, and vision plans for you and your family. If you are eager to make a difference and contribute to a fast paced exciting environment, we would love to hear from you.

GoBolt is an equal-opportunity employer that recognizes the value and importance of a diverse workforce. GoBolt is committed to providing assistance during all phases of the employment cycle, including recruiting through to the end of the employment relationship. If you require accommodation because of injury, illness, or disability during any portion of GoBolt’s recruiting process, please let us know by contacting your recruiter's point of contact, and we will do everything we can to accommodate you.

At GoBolt, we value innovation and efficiency. We utilize AI-powered tools to assist in the screening and initial assessment of candidates for this position. This helps us focus on your skills and reduces bias. While AI helps us get started, your journey with us is guided by real people. Every final decision is made by a member of our team who values the unique perspective you bring.