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Added 1 hour ago
CO
Director, Health, Safety, & Organizational Resilience
City of Saint John
Saint John, NB
- Full-time
The Director of Occupational Health, Safety & Organizational Resilience provides enterprise-wide strategic leadership for the transformation, modernization, and continuous improvement of…
Added 1 hour ago
HT
Trade Compliance Program Manager
Husky Technologies
Bolton, ON
- Full-time
…talent to develop with us as we pursue our ambitious growth…
Added 1 hour ago
J&
Director, Global Public Affairs
Johnson & Johnson
NB · Brunswick, NB
- Full-time
Johnson & Johnson is currently searching for the best talent to join our team as a Director, Global Public Affairs, one of three Therapeutic Area-aligned roles supporting Oncology,…
Added 1 hour ago
C
Analyst, Corporate Strategy-EN
CAE
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
The Analyst, Global Strategy will work closely with the Chief Strategy Officer (CSO), Director of Global Strategy and Director of Global Strategy and Special Projects to identify, analyze,…
Added 1 hour ago
FC
General Manager
FEIN Canada
Oakville, ON
- Full-time
…sustainable, profitable growth. This is your opportunity to shape strategy, deepen customer relationships, develop a talented team, and take ownership of business results - with the backing…
Added 1 hour ago
T
Program Manager
TechDoQuest
Toronto, ON
- Full-time
The Senior Director, Global Delivery Lead will oversee the successful execution of large scale programs and projects across multiple regions. This role requires a strategic thinker with a…
Added 2 hours ago
Business Development Manager (Everclean)
Kandor
ON
…into long-term contracts. The other time, you'll be behind the strategy - crafting winning proposals, researching emerging markets, and working cross-functionally to position Everclean as…
Added 2 hours ago
Director of IT
Plum Gas Solutions
Calgary, AB
Develop and maintain Plum’s technology roadmap, priorities, and investment plan in alignment with Plum business objectives and SGH IT strategy.
Added 3 hours ago
AI
National Director of Business Development
AutoCanada Inc.
Edmonton, AB · Montreal, QC · Calgary, AB · ON
- $120,000 to $170,000 CAD / year
- Full-time
Added 4 hours ago
M
Lead Software Engineer
Morningstar
Toronto, ON
- Full-time
This is a senior individual contributor role reporting to the Director of Technology. You will serve as a technical thought leader for a team of engineers - owning the end-to-end data…
Added 5 hours ago
AC
Director, B2B and Commercial Platforms, Canada
Alimentation Couche-Tard
Laval, QC
- Full-time
As Director, B2B and Commercial Platforms, Canada, you will lead the strategy, development, and growth of Canada’s commercial B2B platforms across fuel, car wash, High-Speed Diesel (HSD),…
Added 5 hours ago
CC
Senior Director, Operational Services
Catholic Charities of Northeast Kansas
NB · Chiasson Office, NB
- Full-time
The Senior Director of Operational Services leads the facilities, fleet, equipment, supply chain, food distribution support and safety and security functions that enable Catholic Charities…
Added 5 hours ago
T
Senior Director
TechDoQuest
Toronto, ON
- Full-time
Ability to translate strategy and risk objectives into practical work packages, milestones, measures and accountable execution.
Added 5 hours ago
D
Director, Product Design
Deel
Canada
- Full-time
As a Director of Product Design, you'll own the design agenda for a major area of the Deel platform, and you'll be accountable for how it connects to everything around it. You'll lead a…
Added 5 hours ago
HM
Media Coordinator
Havas Media Network
Vancouver, BC · Greater Vancouver Metropolitan Area
- Full-time
…identified strategic and tactical objectives as laid out by the Strategy and Planning…
Added 5 hours ago
D
Director, Partner Solution Engineer
Docker
Remote, Canada
- Full-time
- Remote
As Docker continues its rapid growth, we're seeking an inspiring and experienced Director of Partner Solution Engineering to lead a world-class team. Docker helps organizations solve…
Added 5 hours ago
A
Director of Communications and Strategic Partnerships
AccorHotel
Jasper, AB
- Full-time
We are seeking a visionary Director of Communications & Strategic Partnerships to shape and elevate the resort's global profile as a leader in transformative wellness and luxury…
Added 5 hours ago
VC
Veterinarian, Medical Director, Credit Valley Animal Hospital
VCA Canada
Mississauga, ON
- Full-time
…high-quality medicine? We are currently welcoming a Veterinary Medical Director to join and lead our medical team at Credit Valley Animal Hospital in Mississauga,…
Added 6 hours ago
PP
Senior QA Associate
PCI Pharma Services
Mississauga, ON · CAN_Mississauga
- Full-time
Our investment is in People who make an impact, drive progress and create a better tomorrow. Our strategy includes building teams across our global network to pioneer and shape the future…
Added 6 hours ago
G
Manager, Implementation (Remote, Canada)
GoCanvas
Remote, Canada
- Full-time
- Remote
Surface ideas and recommendations to the Director of Implementation on team structure, process design, and broader customer journey strategy.
Added 7 hours ago
A
Creative Director (eCommerce)
AlgaeCal
Remote, Canada
- Full-time
- Remote
If you’re excited by the idea of setting the creative standard across a fast-growing health and wellness brand, you might just be the Creative Director we’re looking for.
Added 7 hours ago
Director, Strategy & Transformation
GRIFOLS, S.A.
Mississauga, ON
Position title: Director, Strategy & Transformation
Added 8 hours ago
Directeur Mondial, Analyses et perspectives
Michelin
Montreal, QC · MQC - MONTREAL OFFICE
Directeur Mondial, Analyses et perspectives/ Global Insights & Analytics Director
Added 8 hours ago
C
Analyst, Corporate Strategy
CAE
Montreal, QC
- Full-time
The Analyst, Global Strategy will work closely with the Chief Strategy Officer (CSO), Director of Global Strategy and Director of Global Strategy and Special Projects to identify, analyze,…
Added 10 hours ago
耐
Regional Sales Manager - Central Region
耐克森中国
Markham, ON
- Full-time
As a Regional Sales Manager Central Region, you will report directly to the National Sales Director, Connect.

GoCanvas

Manager, Implementation (Remote, Canada)

Remote, Canada

Remote

The expected base salary for this position is $92,500 CAD. · Full-time

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Job details

Pay: The expected base salary for this position is $92,500 CAD.
Job type: Full-time
Workplace: Remote
Apply by: Jan 10, 2027
Posting language: English
Posted: Oct 12, 2026

Original job description

The Role, Manager, Implementation
- this role is based for applicants located in Canada

SiteDocs, a GoCanvas company, is a leading provider of digital safety management software, trusted by thousands of teams to modernize and simplify workplace health and safety across construction, engineering, infrastructure, logistics, and beyond. We’re the highest-rated EHS platform on Gartner-owned Capterra, empowering field teams and safety leaders to replace paperwork, boost compliance, and drive real-time visibility where it matters most.

SiteDocs is part of the Nemetschek Group - a publicly traded European software company with a multi-billion-euro market capitalisation. The group brings together more than 15 specialised brands, including GoCanvas, Bluebeam, FirmusAI, Nevaris, AllPlan, VectorWorks, and SpaceWell, serving customers across the full AECO (Architecture, Engineering, Construction & Operations) spectrum. Together, we’re shaping a smarter, safer, and more sustainable built world.

Position Overview:

The Manager, Implementation leads the GoCanvas/SiteDocs Implementation team, owning team performance, development, and process. This role holds 1:1s and career development conversations for a team of 3–8, proactively monitors dashboards, KPIs, and quality metrics to identify coaching opportunities and process gaps, and partners with the Director of Implementation to build and continuously improve playbooks, methodologies, and the end-to-end customer journey. The Manager works cross-functionally with Sales, Customer Success, Support, Professional Services, and Product to remove blockers, represent the team's needs, and surface ideas that improve time-to-value and customer outcomes.

Your Most Important Initiatives:

Lead, coach, and develop a team of 3–8 (Team Lead, Sr. Implementation Managers, Implementation Managers, and Implementation Specialists) through regular 1:1s, performance management, and career development planning.
Proactively monitor dashboards, KPIs, and quality/CSAT metrics to identify performance trends, coaching opportunities, and process gaps across the team.
Own and continuously improve implementation playbooks, methodologies, tooling, and training to increase consistency, quality, and time-to-value at scale.
Manage team capacity planning, account/workload assignment strategy, hiring, and onboarding of new team members, in partnership with the Team Lead.
Partner cross-functionally with Sales, Customer Success, Support, Professional Services, and Product to improve the end-to-end customer journey and resolve systemic blockers.
Assist the Director of Implementation in leading team meetings, communicating strategic priorities, and cascading company and departmental goals.
Track and report on team- and portfolio-level implementation metrics (time-to-go-live, adoption, CSAT, escalation trends) to the Director of Implementation.
Surface ideas and recommendations to the Director of Implementation on team structure, process design, and broader customer journey strategy.

What You Bring:

6–8+ years of experience in onboarding, implementation, customer success, or project management, specifically in a tech-driven environment, including at least 2 years of direct people-management experience.
Deep understanding of GoCanvas/SiteDocs products, implementation methodology, and common industry use cases and workflows.
Proven people-management experience, with the ability to coach, develop, and hold a team accountable to performance and quality standards.
Strong project and program management skills, with experience defining and scaling repeatable delivery processes.
Data-driven approach to team performance and customer outcomes; comfortable using dashboards, CRM, and analytics tools to guide decisions.
Exceptional communication and stakeholder-management skills, with the ability to represent the team's needs to senior leadership and cross-functional partners.
Experience improving or scaling implementation processes, playbooks, or tooling in a high-growth SaaS environment.
Strong interpersonal skills for building relationships with cross-functional partners (Sales, Professional Services, Support, Product) and peers.
Adaptable and comfortable with change in a fast-paced, dynamic environment.

Extra:

Experience managing a team spanning multiple experience levels (individual contributor through player-coach) is a plus.

Why Join Us?

Join a mission-driven team focused on proactive customer success and long-term partnership. You'll collaborate with supportive colleagues, impact business growth, and play a critical role in ensuring our customers thrive with GoCanvas & SiteDocs solutions.

Our success is rooted in a wonderfully wholesome culture, best defined by our four overarching values:

Authentic Relationships - People are never a means to an end.
Continuous Learning - Test every assumption and never stay stagnant.
Interdependence - We build systems that require everyone to perform with excellence, we are a team, and we succeed or fail together.
Data Driven Decisions - Because wisdom requires understanding the facts of the matter, disputes between competing perspectives are resolved with data.

If you have any questions about your personal data privacy at SiteDocs, please visit our privacy page.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be. If you need special assistance or accommodation while seeking employment with us, please email recruiting@gocanvas.com or call: (703) 547-8588. We are interested in every qualified candidate who is eligible to work in Canada. However, we are not able to sponsor visas.

We take into account an individual’s qualifications, skillset, and experience in determining final salary. This role is eligible for health insurance (medical, dental & vision), life insurance, 401(k) & paid time off. The expected base salary for this position is $92,500 CAD. The actual offer will be at the company’s sole discretion and determined by relevant business considerations, including the final candidate’s qualifications, years of experience, skillset, and geographic location.

This role is a opportunity.

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More about this job

Responsibilities

The Manager, Implementation leads a team of 3-8, overseeing performance, career development, and the continuous improvement of implementation playbooks and methodologies. They work cross-functionally to resolve systemic blockers and ensure high-quality customer outcomes through data-driven decision-making.

Requirements

Candidates must have 6-8+ years of experience in onboarding, implementation, or project management within a tech-driven environment, including at least 2 years of direct people-management experience. Strong proficiency in SaaS implementation methodologies, data analytics, and stakeholder communication is essential.

Skills

People management
Implementation management
Project management
SaaS
Customer success
Performance management
Data analysis
Stakeholder management
Process improvement
Coaching
KPI monitoring
Change management
Strategic planning
Cross-functional collaboration
Onboarding
Workflow optimization

Benefits

Health insurance
Medical insurance
Dental insurance
Vision insurance
Life insurance
401(k)
Paid time off

Remote locations

Canada

Remote locations (standardized)

Canada

Visa sponsorship

Not detected in the job text

Keywords

SaaS
Implementation
Customer Success
Project Management
People Management
KPIs
CSAT
CRM
Analytics
Playbooks
Onboarding
EHS platform
Digital safety management
AECO
Cross-functional leadership
Performance metrics
Capacity planning
Time-to-value
Stakeholder management
Change management
Workflow optimization
Coaching
Strategic planning
Data-driven
Remote work

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