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Added 3 mins ago
P
Product Support Specialist
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Toronto, ON
- Full-time
Added 3 mins ago
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Product Manager
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Industry Standards: Deep familiarity with the Canadian payments ecosystem, including fraud mitigation, AML guidelines, and back-office operations.
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Collaborate with internal teams to ensure seamless operations and resolve client issues efficiently.
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Senior Officer, Financing Operations
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Calgary, AB · Vancouver, BC · Halifax, NS · Ottawa, ON · Toronto, ON · Montreal, QC
Join the Housing Programs team, in the Senior Officer, Financing Operations position. In this role you will support projects approved under CMHC’s Affordable Housing Fund program by…
Added 33 mins ago
Bilingual Senior Officer, Financing Operations
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Calgary, AB · Vancouver, BC · Halifax, NS · Ottawa, ON · Toronto, ON · Montreal, QC
Join the Housing Programs Team in the Bilingual Senior Officer, Financing Operations position. In this role you will support projects approved under CMHC’s Affordable Housing Fund program…
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Manager | Clinical Operations
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- Full-time
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Manager, Mortgage Operations
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- Full-time
…management transactions for the companies Mortgage Banking Operations. This team is responsible for managing ongoing investments as they relate to the liquidity and risk management of…
Added 1 hour ago
IW
Manager, Mortgage Operations
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…management transactions for the companies Mortgage Banking Operations. This team is responsible for managing ongoing investments as they relate to the liquidity and risk management of…
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(CAN) Asset Protection Operations Team Associate
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Added 1 hour ago
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~ Hypatia P., Store Operations Recruiter - Canada
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Total Rewards Admin - Contract
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Added 1 hour ago
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3-5 years of experience in portfolio management, financial management, business operations, strategic planning, agile portfolio management, program management, or a related field.
Added 1 hour ago
HH
Director of Strategy and Partnerships
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- $142,501 to $152,646 CAD / year
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Added 1 hour ago
AF
Product Manager
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- Full-time
Industry Standards: Deep familiarity with the Canadian payments ecosystem, including fraud mitigation, AML guidelines, and back-office operations.
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Plan, organize, direct, control and evaluate daily operations
Added 2 hours ago
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Sr Financial Analyst, Proprietary Products
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…appropriate trend analysis and impact modelling on company business operations, initiatives, projects, strategic goals and…
Added 2 hours ago
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Tax Manager
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Halifax, NS
- Full-time
…coordination of tax related matters for the Canadian and US operations and…
Added 2 hours ago
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Office Manager & People Operations Coordinator (Cranbrook, BC)
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We're looking for an Office Manager & People Operations Coordinator to join a well-established and highly respected professional services firm in the financial sector, based in Cranbrook,…
Added 2 hours ago
DG
Fixed Operations Manager
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The Fixed Operations Manager is a key leadership role responsible for overseeing both the Service and Parts Departments at Dilawri Vancouver, ensuring operational excellence, strong…
Added 2 hours ago
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Property Manager
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Added 2 hours ago
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Sr Financial Analyst, Proprietary Products
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Calgary, AB
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…appropriate trend analysis and impact modelling on company business operations, initiatives, projects, strategic goals and…

goeasy Ltd.

Customer Solutions Specialist

Halifax, NS, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 27, 2026
Posting language: English
Posted: Oct 28, 2026

Original job description

Join easyhome - Canada’s largest lease-to-own business and a proud part of the goeasy family. At goeasy, our people and culture are the heartbeat of everything we do, and we’re proud to be recognized for it. We’ve earned prestigious accolades including being named one of Canada’s Top Growing Companies, certified as a Great Place to Work®, and recognized among the Best Workplaces for Women and for having one of the Most Trusted Executive Teams, and included on TIME Magazine’s 2025 list of Canada’s Best Companies. These achievements speak to our commitment to building an inclusive, high-performance culture where people thrive and innovation drives us forward.

At easyhome, we make more than home goods accessible - we help Canadians build brighter futures. Through flexible weekly and monthly payment plans, we give our customers the power to furnish their homes, improve their quality of life, and take steps toward stronger financial standing. If you’re passionate about making a difference, join us and be part of a team that empowers people to create comfortable, confident lives - one lease at a time.

A day in a life of a Customer Solutions Specialist:

Customer Engagement & Sales
- Build strong customer relationships by welcoming and engaging customers in person, over the phone, and by email.
- Interview customers to understand their financial and personal needs to match them with the appropriate financial, leasing, and/or service product solution.
- Transparently communicate lease and credit terms and conditions and educate customers on credit-building opportunities.
- Maximize sales of goeasy’s financial services and home goods through methods such as cross-selling.

Account Management & Collections
- Manage customer accounts, including opening new accounts, updating records, processing payments, and monitoring overdue accounts.
- Perform administrative duties and secure all required information to fulfill customer contracts for products and services, including evaluating applicant’s financial status and ability to repay.
- Conduct collection activities on financial services and products while maintaining empathy and professionalism.
- Build long term customer relationships to creates trust and increase customer retention.
- Follow up with customers on missed payments and negotiate repayment terms where applicable.

Retail Operations
- Uphold merchandising standards including assisting with show room set up, pricing and promotion changes, as well as manage and track inventory.
- Keep your store looking its best by maintaining cleanliness, organization, and a customer-ready environment.
- Bring products to life by assembling and disassembling electronics and home furnishings as needed.
- Coordinate delivery paperwork and ensure accurate documentation for lease and finance applications.
- Perform out-of-store duties such as assistance with delivering merchandise, collection activities, and administrative duties.
- Perform other duties as assigned by management.

What We Are Looking For

Proven communication and interpersonal skills with a passion for helping others.
Sales-oriented mindset with the ability to meet targets and drive results.
Experience in a customer-facing environment (retail, finance, or leasing preferred).
Strong multitasking abilities and attention to detail.
Availability to work a variety of shifts within store operating hours (10am-7pm Mondays to Saturdays)
Assist in physical tasks such as moving and arranging merchandise (ability to lift 50+ pounds is considered an asset).
Comfortable with sales calls, collections, and having difficult customer conversations
Must be legally eligible to work in Canada and able to pass background checks (criminal, employment, and credit).
Must have a valid Driver's license.

Why work with us?

Leverage our RRSP match and Employee Share Purchase Plan programs. 
Employee discounts on furniture, electronics, and appliances. 
Access 24/7 healthcare with Virtual Doctor Appointments. 
Personalize your benefits with a customizable package including options for 100% coverage. 
Internal development training programs and platforms including job-specific training, career coaching, leadership excellence, mentorship, and many others. 
Celebrate properly, with your birthday off PAID! Along with paid vacation and personal days.  
For complete picture of total rewards, please click here.

We are offering $19.00/hour CAD for this role, plus the opportunity to earn monthly bonuses.

We’re committed to attracting and rewarding top talent. Our compensation ranges are thoughtfully designed to reflect market competitiveness, internal equity, and the experience and impact each candidate brings to the role.

At goeasy, we believe transparency fosters trust - and that rewarding performance with fair, competitive pay and meaningful growth opportunities is key to our success.

Should your total compensation expectations fall above the posted range, we still encourage you to apply. If selected for an interview, you’ll have the opportunity to discuss this with our recruitment team, as there may be flexibility based on your background and overall fit.

This posting is for an existing vacancy within our team.

Diversity, Inclusion, and Equal Opportunity Employment: 

 At goeasy, we believe that we can only be the best when people are able to bring their best selves to work every day. goeasy is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. As an equal opportunity employer, we are committed to providing accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process. Please let the talent acquisition team know if you require an accommodation during any aspect of the recruitment process and we will work with you to address your needs. 

 Additional Information: All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire.  

 We thank all interested applicants; however, we will only be contacting those for interview who possess the skills and qualifications outlined above.

Apply About employer

More about this job

Responsibilities

Engage customers, assess their needs, recommend financial, leasing, and home goods solutions, and support sales through cross-selling. Manage customer accounts and collections, complete contract and delivery documentation, maintain store presentation and inventory, and assist with merchandise handling and deliveries.

Requirements

Candidates should have strong communication and interpersonal skills, a sales-oriented mindset, and customer-facing experience; retail, finance, or leasing experience is preferred. Applicants must be available for varied store shifts, legally eligible to work in Canada, able to pass background checks, and hold a valid driver's license; lifting 50 pounds or more is an asset.

Skills

Customer Engagement
Sales
Communication
Interpersonal Skills
Account Management
Collections
Payment Processing
Credit Assessment
Customer Retention
Inventory Management
Merchandising
Attention To Detail
Multitasking
Negotiation
Administrative Skills
Physical Merchandise Handling

Benefits

Retirement Savings Plan Match
Employee Share Purchase Plan
Employee Discounts
Virtual Doctor Appointments
Customizable Benefits Package
Paid Birthday Off
Paid Vacation
Personal Days
Monthly Bonuses

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Retail Sales
Lease-To-Own
Financial Services
Leasing
Credit
Credit Building
Cross-Selling
Account Management
Collections
Payment Processing
Repayment Negotiation
Financial Assessment
Customer Retention
Contract Documentation
Inventory Management
Merchandising
Showroom Setup
Delivery Coordination
Home Goods
Background Check
Credit Check
Driver's License

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