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Added 8 hours ago
Automotive Finance & Wealth Specialist
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Full-time
Meet with clients to review financing, leasing, and lending options
Added 10 hours ago
Licensed Diesel Truck Technician/Mechanic I
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Full-time
…motor truck and trailer equipment. This position demands a specialist in the field that will perform duties with little or no supervision and in a timely and efficient manner. Other…
Added 10 hours ago
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The AP Business Inquiry Specialist is responsible for timely responses addressing vendor related inquiries and business owner rejections, in accordance with corporate policies and…
Added 11 hours ago
MONTREAL [HYBRIDE] - Intermediate Capital Markets Financing Specialist
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Added 11 hours ago
Client Success Specialist
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Added 16 hours ago
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Added 17 hours ago
Property Manager
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$70,000 to $80,000 CAD / year
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…our commercial tenants and provide support for our in-house leasing…
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Leasing Specialist
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The leasing specialist is responsible to offer superior customer service to prospective residents and achieve overall high occupancy rates. Some travel within Canada may be periodically…
Added 3 days ago
Customer Solutions Specialist
goeasy Ltd.
Prince George, BC
Full-time
A day in a life of a Customer Solutions Specialist:
Added 3 days ago
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Added 4 days ago
Leasing Specialist
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Added 4 days ago
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goeasy Ltd.

Customer Solutions Specialist

Regina, SK, Canada

Job type: Full-time
Apply by: Oct 8, 2026
Posting language: English
Posted: Aug 12, 2026

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Original job description

Join easyhome - Canada’s largest lease-to-own business and a proud part of the goeasy family. At goeasy, our people and culture are the heartbeat of everything we do, and we’re proud to be recognized for it. We’ve earned prestigious accolades including being named one of Canada’s Top Growing Companies, certified as a Great Place to Work®, and recognized among the Best Workplaces for Women and for having one of the Most Trusted Executive Teams, and included on TIME Magazine’s 2025 list of Canada’s Best Companies. These achievements speak to our commitment to building an inclusive, high-performance culture where people thrive and innovation drives us forward.

At easyhome, we make more than home goods accessible - we help Canadians build brighter futures. Through flexible weekly and monthly payment plans, we give our customers the power to furnish their homes, improve their quality of life, and take steps toward stronger financial standing. If you’re passionate about making a difference, join us and be part of a team that empowers people to create comfortable, confident lives - one lease at a time.

A day in a life of a Customer Solutions Specialist:

Customer Engagement & Sales

Build strong customer relationships by welcoming and engaging customers in person, over the phone, and by email.
Interview customers to understand their financial and personal needs to match them with the appropriate financial, leasing, and/or service product solution.
Transparently communicate lease and credit terms and conditions and educate customers on credit-building opportunities.
Maximize sales of goeasy’s financial services and home goods through methods such as cross-selling.

Account Management & Collections

Manage customer accounts, including opening new accounts, updating records, processing payments, and monitoring overdue accounts.
Perform administrative duties and secure all required information to fulfill customer contracts for products and services, including evaluating applicant’s financial status and ability to repay.
Conduct collection activities on financial services and products while maintaining empathy and professionalism.
Build long term customer relationships to creates trust and increase customer retention.
Follow up with customers on missed payments and negotiate repayment terms where applicable.

Retail Operations

Uphold merchandising standards including assisting with show room set up, pricing and promotion changes, as well as manage and track inventory.
Keep your store looking its best by maintaining cleanliness, organization, and a customer-ready environment.
Bring products to life by assembling and disassembling electronics and home furnishings as needed.
Coordinate delivery paperwork and ensure accurate documentation for lease and finance applications.
Perform out-of-store duties such as assistance with delivering merchandise, collection activities, and administrative duties.
Perform other duties as assigned by management.

What We Are Looking For

Proven communication and interpersonal skills with a passion for helping others.
Sales-oriented mindset with the ability to meet targets and drive results.
Experience in a customer-facing environment (retail, finance, or leasing preferred).
Strong multitasking abilities and attention to detail.
Availability to work a variety of shifts within store operating hours (10am-7pm Mondays to Saturdays)
Assist in physical tasks such as moving and arranging merchandise (ability to lift 50+ pounds is considered an asset).
Comfortable with sales calls, collections, and having difficult customer conversations
Must be legally eligible to work in Canada and able to pass background checks (criminal, employment, and credit). Having a driver’s licence would be considered an asset.

Why work with us?

Leverage our RRSP match and Employee Share Purchase Plan programs. 
Employee discounts on furniture, electronics, and appliances. 
Access 24/7 healthcare with Virtual Doctor Appointments. 
Personalize your benefits with a customizable package including options for 100% coverage. 
Internal development training programs and platforms including job-specific training, career coaching, leadership excellence, mentorship, and many others. 
Celebrate properly, with your birthday off PAID! Along with paid vacation and personal days.  
For complete picture of total rewards, please click here.

We are offering $19.00 - $21.00/hour CAD for this role, plus the opportunity to earn monthly bonuses.

We’re committed to attracting and rewarding top talent. Our compensation ranges are thoughtfully designed to reflect market competitiveness, internal equity, and the experience and impact each candidate brings to the role.

At goeasy, we believe transparency fosters trust - and that rewarding performance with fair, competitive pay and meaningful growth opportunities is key to our success.

Should your total compensation expectations fall above the posted range, we still encourage you to apply. If selected for an interview, you’ll have the opportunity to discuss this with our recruitment team, as there may be flexibility based on your background and overall fit.

This posting is for an existing vacancy within our team.

Diversity, Inclusion, and Equal Opportunity Employment: 

 At goeasy, we believe that we can only be the best when people are able to bring their best selves to work every day. goeasy is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. As an equal opportunity employer, we are committed to providing accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process. Please let the talent acquisition team know if you require an accommodation during any aspect of the recruitment process and we will work with you to address your needs. 

 Additional Information: All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire.  

 We thank all interested applicants; however, we will only be contacting those for interview who possess the skills and qualifications outlined above.

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More about this job

Responsibilities

The role involves engaging customers to match them with financial and leasing products while managing accounts and performing collection activities. Additionally, the specialist handles retail operations including merchandising, inventory tracking, and product assembly.

Requirements

Candidates need proven communication skills, a sales-oriented mindset, and experience in customer-facing environments. Legal eligibility to work in Canada and the ability to pass criminal, employment, and credit background checks are required.

Skills

Customer Engagement
Sales
Account Management
Collections
Cross-selling
Retail Operations
Inventory Management
Merchandising
Communication
Interpersonal Skills
Multitasking
Attention To Detail
Negotiation
Financial Assessment
Customer Retention
Conflict Resolution

Benefits

RRSP Match
Employee Share Purchase Plan
Employee Discounts
Virtual Doctor Appointments
Customizable Benefits Package
Internal Development Training
Career Coaching
Leadership Excellence
Mentorship
Paid Birthday Off
Paid Vacation
Personal Days

Visa sponsorship

Not detected in the job text

Keywords

Lease-to-own
Financial Services
Credit-building
Retail
Collections
Account Management
Merchandising
Inventory Tracking
Cross-selling
Financial Status Evaluation
Repayment Terms
Consumer Services

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