Jobs in Canada

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Added 3 days ago
Manager, Marketing
Joseph Ribkoff
Dorval, QC
The Marketing Manager is responsible for leading the planning, coordination, and execution of key marketing initiatives across Joseph Ribkoff’s wholesale business, newly developed retail…
Added 3 days ago
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Manager, Supply Chain & E-Procurement
KPMG
ON · Toronto, Ontario
- Full-time
We are seeking an experienced Manager to join our Supply Chain practice, with a focus on Ivalua-enabled procurement transformation and e-procurement implementations. This client-facing role…
Added 3 days ago
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SAP Project Manager / Delivery Manager
Artech
Montreal, QC
- Contract
SAP Release Management and Transformation Program Experience
Added 3 days ago
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Finance Manager
WelcometoSSM
Sault Ste. Marie, ON
- Full-time
McDougall Energy is looking for a strategic thinking self-starter with strong attention to detail as a Finance Manager. Reporting to the Director of Finance (Accounting & Controls), the…
Added 3 days ago
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Senior Manager, Program Transformation and Service Excellence
Eva's
Toronto, ON
- $84,241 to $97,760 CAD / year
- Full-time
Senior Manager, Program Transformation and Service Excellence is responsible for leading strategic initiatives, quality improvement activities, service excellence projects, program…
Added 3 days ago
GT
Project Manager - Capital Markets
GFT Technologies
Toronto, ON
- Contract
Project Manager - Capital Markets Transformation
Added 3 days ago
HL
Senior Manager, Data and AI
High Liner Foods
Halifax, NS · ON · Mississauga, ON
- Full-time
Reporting to the Senior Director, Information Technology, the Senior Manager, Data and AI is accountable for building and leading High Liner Foods' enterprise Data and AI practice. The role…
Added 3 days ago
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Banking & Financial Services - Delivery Manager
Talentmatics
Mississauga, ON
- Full-time
We are seeking an experienced Delivery Manager to lead end-to-end technology program delivery and client engagements within the Banking & Financial Services industry.
Added 3 days ago
PH
Reporting Lead, Digital, BC Health Workday
Provincial Health Services Authority
BC · British Columbia, Canada
- Full-time
The BC Health Workday Program is a provincial initiative with seven participating BC health organizations (FHA, IHA, ISLH, NHA, PHC, PHSA and VCHA). The program began in 2023 to implement a…
Added 3 days ago
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Senior Project Manager - Business Separation (Canada)
Peterson Technology Partners
Montreal, QC
- Full-time
…2027 go-live. We are seeking a Canada-based Senior Project Manager to lead assigned workstreams of this business separation (carve-out) program across multiple business and functional…
Added 3 days ago
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Commercial Lead
SYSTRA
Toronto, ON
- Full-time
We are looking for a Senior Commercial Manager for the GoExpansion project as part of the MCS Delivery Partner Consortium.
Added 3 days ago
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Manager, Government Solutions
KPMG
Edmonton, AB
- Full-time
…and deliver practical improvements. Our work spans enterprise transformation, target operating model design, process optimization, service delivery improvement, program and policy work, and…
Added 3 days ago
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Manager, Government Solutions
KPMG
Halifax, NS
- Full-time
…and deliver practical improvements. Our work spans enterprise transformation, target operating model design, process optimization, service delivery improvement, program and policy work, and…
Added 3 days ago
VB
Sr. Manager of Projects Controls - Canada
Vale Base Metals
Toronto, ON
- Full-time
This is a permanent position reporting to the Sr. Manager, Project Controls - Canada and supporting Vale Base Metals' Canadian studies portfolio. The role serves as the technical leader for…
Added 3 days ago
OT
Partenaire d’Affaires en Ressources Humaines / Human Resources Business Partner
OPAL-RT TECHNOLOGIES India Pvt. Ltd.
Montreal, QC
- Other
Vous avez développé une solide expérience en gestion des ressources humaines dans des contextes de transformation organisationnelle? Vous êtes un joueur proactif possédant un leadership…
Added 3 days ago
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Outside Sales Representative-EN
Guillevin
Mississauga, ON
- Full-time
Identify business opportunities with existing and potential customers based on criteria established by the Business Centre Manager.
Added 3 days ago
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Senior Manager, Customer Service Operations
goeasy Ltd.
Mississauga, ON
- Full-time
The Senior Manager, Customer Service Operations is responsible for leading the frontline service organization while helping shape how Customer Service evolves as goeasy grows. This role…
Added 3 days ago
GL
Director, Operational Experience & Process Design
goeasy Ltd.
Mississauga, ON
- Full-time
Own the operational experience and process transformation strategy, embedding process engineering, Lean, Six Sigma, and continuous improvement methodologies to simplify work, reduce waste,…
Added 3 days ago
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Nurse, Clinical Informatics Specialist
Sanya’k̓ula
Vancouver, BC
- Full-time
The Nurse, Clinical Informatics Specialist (CIS) reports to the Manager and provides consultation, facilitation and instruction on the design, optimization and integration of clinical…
Added 3 days ago
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Senior Product Manager
Microsoft
Vancouver, BC
- $114,400 to $203,900 CAD / year
- Full-time
Microsoft's Azure Data engineering team is leading the transformation of analytics in the world of data with products spanning databases, data integration, big data analytics, messaging,…
Added 3 days ago
FS
Senior Project Manager
Focus Systems Inc.
Regina, SK
- Contract
Focus Systems is seeking an experienced Senior Project Manager – Transition to Operations to lead planning and execution of the Transition to Operations project for Phase 2 of a major…
Added 3 days ago
Student Optician-Mississauga, ON-Clearly by For Eyes
Luxottica of America, Inc.
Mississauga, ON
…200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry. Discover more by following us on…
Added 3 days ago
AB
Cyber Security Project Manager (hybrid in Ottawa)
Ateko, backed by Bell Canada
Ottawa, ON
- Contract
Establish and maintain fit-for-purpose program and project governance, including reporting cadences, decision and approval pathways, and governance forums, in alignment with client standards
Added 3 days ago
IH
Access Team Analyst
Interior Health Authority
Kelowna, BC
- Full-time
Assists other Access Team Analysts, Coordinator, or Manager in developing educational training requirements; provides related training to meet the learning needs of new Access Team staff…
Added 3 days ago
OH
Senior Program Manager
Ontario Health | Santé Ontario
Toronto, ON
- Full-time
The Senior Program Manager also leads Agile practice enablement and transformation, establishing enterprise standards, coaching teams and leaders, removing impediments, and driving…

goeasy Ltd.

Director, Operational Experience & Process Design

Mississauga, ON, Canada

Full-time

Apply on goeasy.talentnest.com About employer

Application link verified · Nov 14, 2026. Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 10, 2026
Experience: 7 to 10 years of experience in process management, process improvement, operations, risk management, business transformation, consulting, or a related field.
Posting language: English
Posted: Nov 10, 2026

Original job description

Join one of Canada’s fastest-growing companies and be part of something extraordinary – welcome to goeasy! At goeasy, our people and culture are at the heart of everything we do, and we’re proud to be recognized for it. We’ve earned prestigious accolades such as Waterstone Canada’s Most Admired Corporate Cultures and Canada’s Top Growing Companies. We’re also honoured to be named a Greater Toronto Top Employer and recognized by Great Place to Work® as having the Best Workplaces for Women & Most Trusted Executive Teams, and included on TIME Magazine’s 2025 list of Canada’s Best Companies.  These honours reflect our commitment to fostering an inclusive, high-performance culture where talent thrives and innovation drives us forward.

As one of Canada’s leading alternative consumer lenders, we’re passionate about helping everyday Canadians create a brighter future. Our vision is to provide a path to a better tomorrow, today. We offer a full range of products, including non-prime leasing, unsecured and secured loans, and point-of-sale financing through easyhome, easyfinancial, and LendCare.

If you're seeking an exciting, high-growth environment where your contributions truly matter, we want to hear from you! Join us, and together, let's create a future of financial empowerment.

About The Role

Design simpler customer and employee experiences. Build smarter processes. Help make goeasy easier to do business with - and easier to operate.

The Director, Operational Experience & Process Design will help build those experiences from the inside out-designing the processes, workflows, metrics, and team routines that make goeasy easier for customers to work with and easier for our teams to run. This is a high-autonomy role for someone who loves turning operational complexity into clear, practical systems that can scale. This is a build role. You will help shape how process management works at goeasy, influence how we run the business, and create lasting impact across a growing Operations organization. You will have the mandate to create the playbook, build the team, and help make goeasy simpler, faster, and better for the customers who count on us.

What will you be doing?

Build and lead the Enterprise Process Excellence team, defining its mandate, structure, strategic priorities, governance, and accountability to drive operational improvements across the organization.
Lead the creation of an Enterprise Process Hierarchy Framework and establish consistent standards for the design, documentation, governance, controls, and maintenance of operational processes, embedding quality through clear metrics, routines, and ownership that make issues easier to identify and resolve.
Understand and map out goeasy’s key end-to-end processes, establishing a clear baseline of how work gets done, where friction and risk exist, and where the greatest opportunities for improvement lie.
Own the operational experience and process transformation strategy, embedding process engineering, Lean, Six Sigma, and continuous improvement methodologies to simplify work, reduce waste, improve quality, and create measurable business impact.
Lead the identification, prioritization, and delivery of process improvement and automation opportunities using data, customer feedback, and operational insights, translating operational challenges into practical process, workflow, control, and technology solutions that balance speed, simplicity, risk, and regulatory expectations.
Design, build, and scale end-to-end customer and associate journeys and future-state operating models that are simple, practical, measurable, well-controlled, and support organizational growth, scalability, and strategic objectives.
Partner across Operations, Risk, Compliance, Product, Analytics, and Technology to improve how work flows across teams and identify opportunities for workflow redesign, automation, and smarter decision-making.
Partner with and influence senior executives to shape operational priorities, challenge existing ways of working, and drive alignment and commitment to enterprise-wide process transformation initiatives.
Guide operational teams through the adoption of new tools, process frameworks, and quality standards to realize the full benefits of optimization efforts.
Develop and grow talent through coaching, mentoring, and building leadership capabilities, fostering a high-performance culture of continuous improvement, innovation, and accountability.

Who You Are

You think like a product builder and an operator - curious about the customer experience, practical about execution, and disciplined about risk.
You are a natural problem solver who gets energy from making complex processes simpler, clearer, and better.
You are excited by ambiguity and the opportunity to build a new function with significant autonomy and influence.
You think in systems, stay practical, and know how to turn messy problems into scalable solutions.
You care deeply about making things easier for customers and associates - and you are always asking: How can this be simpler, faster, safer, clearer, or more effective?

What experience do you have?

7 to 10 years of experience in process management, process improvement, operations, risk management, business transformation, consulting, or a related field.
Demonstrated experience building and leading high-performing teams, developing talent, and establishing strong performance routines that drive accountability and continuous improvement.
Certification(s) in Lean, Six Sigma, process mapping, root-cause analysis, and structured problem-solving methodologies.
Strong analytical skills, with the ability to use data and KPIs to identify issues, measure performance, and tell a clear story about what needs to change.
Strong communication and stakeholder management skills, including the ability to influence senior leaders and frontline teams.
A degree in Engineering, Business, Operations, Mathematics, Analytics, or a related field; Engineering backgrounds are especially well suited to this role.
Experience in financial services, lending, customer operations, or regulated environments is an asset; an understanding of the regulatory environment and how it impacts business processes is highly valued.

We offer a Flexible Work Program that provides you the ability to work three days onsite per week, from our Mississauga office.

Internal Applicants: please apply through the link and provide written endorsement from your current manager.

Why should you work for goeasy?

Financial Benefits

In keeping with our mission to create better tomorrows for our employees, each year goeasy commits to continuously enhancing its total rewards. Here are some of the perks we offer:

Performance-based annual bonus and long-term equity incentives designed to support leadership impact and long-term wealth creation.
As a TSX-listed company (GSY), goeasy offers long-term equity incentives, giving team members the opportunity to contribute to and benefit from our continued success.
Employee discounts on furniture, electronics, and appliances.
MAT & PAT leave top-up.

Leadership & Career Growth

Access to high-impact, high-visibility roles with direct influence on business outcomes.
Participation in goeasy’s executive leadership development programs.
Lead your own development journey with personalized growth plans, supported by coaching and mentorship to help you reach your leadership goals.
Fuel your personal and professional growth with our Tuition Assistance Program.

Health and Lifestyle

Immediate enrollment in comprehensive health, dental, and vision benefits.
Access 24/7 healthcare with Virtual Doctor Appointments.
Exclusive access to our free on-site goeasy gym and fitness studio at head office.
Explore a wide range of wellness options through our new Wellhub benefit – from fitness memberships to mental health resources.
Enjoy a state-of-the-art office space with perks like a games room, healthy snack program, free gated parking.
Give back with company-paid volunteer days and Company Matched Charitable Donations.

Diversity, Inclusion, And Equal Opportunity Employment

At goeasy, we believe that we can only be the best when people are able to bring their best selves to work every day. goeasy is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. As an equal opportunity employer, we are committed to providing accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process. Please let the talent acquisition team know if you require an accommodation during any aspect of the recruitment process and we will work with you to address your needs. 

Additional Information

All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire. We thank all interested applicants; however, we will only be contacting those for interview who possess the skills and qualifications outlined above. 

Apply on goeasy.talentnest.com About employer

More about this job

Responsibilities

Build and lead the Enterprise Process Excellence team, establishing process frameworks, governance, standards, and performance routines while mapping end-to-end operations and identifying improvement opportunities. Lead enterprise process transformation and customer and associate journey design, partnering across functions and with senior leaders to deliver measurable, scalable improvements through process redesign, automation, and continuous improvement.

Requirements

Candidates should have 7–10 years of relevant experience, a record of building and leading teams, and certifications in Lean, Six Sigma, process mapping, root-cause analysis, or structured problem-solving. A degree in Engineering, Business, Operations, Mathematics, Analytics, or a related field is sought, along with strong analytical, communication, and stakeholder-management skills; financial services or regulated-environment experience is an asset.

Skills

Process Management
Process Improvement
Team Leadership
Lean Methodologies
Six Sigma
Process Mapping
Root-Cause Analysis
Structured Problem-Solving
Data Analysis
KPI Management
Stakeholder Management
Executive Influence
Operational Risk Management
Business Transformation
Workflow Design
Continuous Improvement

Benefits

Performance-Based Annual Bonus
Long-Term Equity Incentives
Employee Discounts
Maternity and Parental Leave Top-Up
Personalized Growth Plans
Coaching and Mentorship
Tuition Assistance
Health Benefits
Dental Benefits
Vision Benefits
Virtual Doctor Appointments
On-Site Gym and Fitness Studio
Wellness Benefits
Free Gated Parking
Company-Paid Volunteer Days
Company-Matched Charitable Donations

Visa sponsorship

Not detected in the job text

Keywords

Enterprise Process Excellence
Process Hierarchy Framework
Process Governance
Process Documentation
Process Controls
End-to-End Process Mapping
Process Engineering
Lean
Six Sigma
Continuous Improvement
Process Automation
Workflow Redesign
Customer Journeys
Associate Journeys
Future-State Operating Models
Operational Metrics
KPIs
Root-Cause Analysis
Structured Problem-Solving
Risk Management
Regulatory Compliance
Customer Operations
Financial Services
Lending
Data Analysis
Quality Standards
Performance Routines
Operational Transformation

Seniority

Director

Perks

Tuition support
Performance bonus
Stock or equity
Employee discount
Wellness program

Licences and certifications

Lean
Six Sigma

Fields of study

Engineering
Business
Operations
Mathematics
Analytics

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Work requirements

Jobs in Canada