Jobs in Canada

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Added 8 mins ago
J
Senior Growth Marketing Manager
Jobgether
Canada
- Full-time
As Senior Growth Marketing Manager, you will take ownership of customer acquisition strategy and drive sustainable growth for a flagship SaaS product. You will lead the development and…
Added 8 mins ago
SM
Project Manager II VITAL Operations
St. Michael's Hospital
Toronto, ON
- Temporary
The Vital team is seeking a highly motivated Project Manager II to lead and develop all aspects of medium-scale projects in the Vital portfolio, lead project implementation, perform project…
Added 8 mins ago
J
Senior Mid-Market Account Manager
Jobgether
Canada
- Full-time
As a Senior Mid-Market Account Manager, you will play a key role in driving revenue growth by expanding strategic relationships within an established portfolio of B2B customers. Your…
Added 8 mins ago
AC
Bilingual Talent Acquisition Analyst
Aramark Canada
Mississauga, ON
- Full-time
…selection process, acting as a consultative talent advisor to the business and executing recruitment strategies in order to provide excellent customer service and achieve hiring…
Added 8 mins ago
AC
Hourly Supervisor
Aramark Canada
Kingston, ON
- Part-time
Manage revenue control procedures, working closely with the manager & management team.
Added 8 mins ago
BC
Director, Asset & Wealth Management, Portfolio Management
BMO Capital Markets
Toronto, ON
- Full-time
Act as a senior credit and portfolio management lead for Asset & Wealth Manager borrowers and sponsor fund counterparties.
Added 8 mins ago
SH
Assistant Manager II
Sunglass Hut
Niagara-on-the-Lake, ON
- Full-time
…We are a culture that wants to see you succeed, develop your customer expertise and care, and feel supported by people who embrace you. With us, you’ll bring warmth into the hearts and…
Added 8 mins ago
LC
Assistant Front Store Manager, Hourly Full Time Flexible Shifts
Loblaw Companies Limited
Vancouver, BC
- Full-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 8 mins ago
KD
Directeur stratégie commerciale et gestion de la croissance du revenu/ Manager, Trade Strategy and Revenue Growth Management
Keurig Dr Pepper Canada
Montreal, QC
- Full-time
The Manager, Brand Revenue Growth Management (RGM) plays a critical role in driving profitable growth by supporting the development and execution of pricing, promotion, and portfolio…
Added 8 mins ago
KD
Associate Brand Manager
Keurig Dr Pepper Canada
Mississauga, ON
- $78,300 to $95,000 CAD / year
- Full-time
Data Analytics and Consumer Insights: Analyze business performance, consumer research, category data, financials, customer POS, and competitive activity on an ongoing basis to identify…
Added 8 mins ago
P&
Gestionnaire de fabrication – Lignes d’assemblage / Manufacturing Line Manager – Assembly Lines
Pratt & Whitney
Mirabel, QC
- Full-time
Added 8 mins ago
SD
Assistant Front Store Manager, Hourly Full Time Flexible Shifts
Shoppers Drug Mart
Vancouver, BC
- Full-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 8 mins ago
OE
Senior Associate, Mod Project Manager
Otis Elevator Co.
Mississauga, ON
- Full-time
Otis Elevator Company is seeking a highly motivated Modernization Project Manager to oversee and coordinate activities across multiple modernization installation projects for an existing…
Added 8 mins ago
LC
Pharmacy Manager
Loblaw Companies Limited
Toronto, ON
- Full-time
…Come share our vision and passion in delivering a superior customer experience. Be a part of our growing Health & Wellness philosophy that includes: Pharmacy, Dietitian, Medical and Optical…
Added 23 mins ago
OT
Partenaire d’Affaires en Ressources Humaines / Human Resources Business Partner
OPAL-RT TECHNOLOGIES India Pvt. Ltd.
Montreal, QC
- Other
OPAL-RT Technologies is looking for a Human Resources Business Partner (hybrid mode)
Added 23 mins ago
A
Manager of Renewals, SMB
Ashby
Canada
- Full-time
…building a team that takes pride in delivering exceptional customer experiences while also protecting the long-term health of the business, and I am excited to be hiring a Manager of…
Added 38 mins ago
G
Outside Sales Representative-EN
Guillevin
Mississauga, ON
- Full-time
Identify business opportunities with existing and potential customers based on criteria established by the Business Centre Manager.
Added 38 mins ago
GL
Senior Manager, Customer Service Operations
goeasy Ltd.
Mississauga, ON
- Full-time
The Senior Manager, Customer Service Operations is responsible for leading the frontline service organization while helping shape how Customer Service evolves as goeasy grows. This role…
Added 38 mins ago
SG
Fulfillment and Returns Grading Associate
Swatch Group
Brampton, ON
- Full-time
Product Customization & Preparation: Perform product engraving and customization services according to customer specifications. Complete strap sizing and adjustments while ensuring product…
Added 38 mins ago
I
Manager 3, Software Development - CAN Tax Content Development
Intuit
Toronto, ON
- Full-time
Uses deep customer understanding and data to influence the product and technology roadmap for the entire business unit.
Added 38 mins ago
K
Payroll Specialist
Kinectrics
Toronto, ON
- Full-time
Produce regular scheduled reports and analytics as requested by the business i.e. headcount reports, workforce reports, salary information, recruitment reports, ad-hoc HR dashboards etc.
Added 38 mins ago
GL
Director, Operational Experience & Process Design
goeasy Ltd.
Mississauga, ON
- Full-time
Design simpler customer and employee experiences. Build smarter processes. Help make goeasy easier to do business with - and easier to operate.
Added 38 mins ago
S
Regional Delivery Manager
Skip
Toronto, ON
- Full-time
The Regional Delivery Manager is accountable for achieving network KPI & budget targets for the regions they are responsible for. You will be expected to investigate the root cause of…
Added 38 mins ago
SR
Technician - Level 2
Sunbelt Rentals, Inc.
Hamilton, ON
- Full-time
Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From pumps to scaffolding to general construction tools, we aim to be the only call needed to…
Added 1 hour ago
MI
Pastry Chef
Marriott International
Vancouver, BC
- Full-time
Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by…

goeasy Ltd.

Director, Operational Experience & Process Design

Mississauga, ON, Canada

Full-time

Apply on LinkedIn About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 10, 2026
Experience: 7 to 10 years of experience in process management, process improvement, operations, risk management, business transformation, consulting, or a related field.
Posting language: English
Posted: Nov 10, 2026

Original job description

Join one of Canada’s fastest-growing companies and be part of something extraordinary – welcome to goeasy! At goeasy, our people and culture are at the heart of everything we do, and we’re proud to be recognized for it. We’ve earned prestigious accolades such as Waterstone Canada’s Most Admired Corporate Cultures and Canada’s Top Growing Companies. We’re also honoured to be named a Greater Toronto Top Employer and recognized by Great Place to Work® as having the Best Workplaces for Women & Most Trusted Executive Teams, and included on TIME Magazine’s 2025 list of Canada’s Best Companies.  These honours reflect our commitment to fostering an inclusive, high-performance culture where talent thrives and innovation drives us forward.

As one of Canada’s leading alternative consumer lenders, we’re passionate about helping everyday Canadians create a brighter future. Our vision is to provide a path to a better tomorrow, today. We offer a full range of products, including non-prime leasing, unsecured and secured loans, and point-of-sale financing through easyhome, easyfinancial, and LendCare.

If you're seeking an exciting, high-growth environment where your contributions truly matter, we want to hear from you! Join us, and together, let's create a future of financial empowerment.

About The Role

Design simpler customer and employee experiences. Build smarter processes. Help make goeasy easier to do business with - and easier to operate.

The Director, Operational Experience & Process Design will help build those experiences from the inside out-designing the processes, workflows, metrics, and team routines that make goeasy easier for customers to work with and easier for our teams to run. This is a high-autonomy role for someone who loves turning operational complexity into clear, practical systems that can scale. This is a build role. You will help shape how process management works at goeasy, influence how we run the business, and create lasting impact across a growing Operations organization. You will have the mandate to create the playbook, build the team, and help make goeasy simpler, faster, and better for the customers who count on us.

What will you be doing?

Build and lead the Enterprise Process Excellence team, defining its mandate, structure, strategic priorities, governance, and accountability to drive operational improvements across the organization.
Lead the creation of an Enterprise Process Hierarchy Framework and establish consistent standards for the design, documentation, governance, controls, and maintenance of operational processes, embedding quality through clear metrics, routines, and ownership that make issues easier to identify and resolve.
Understand and map out goeasy’s key end-to-end processes, establishing a clear baseline of how work gets done, where friction and risk exist, and where the greatest opportunities for improvement lie.
Own the operational experience and process transformation strategy, embedding process engineering, Lean, Six Sigma, and continuous improvement methodologies to simplify work, reduce waste, improve quality, and create measurable business impact.
Lead the identification, prioritization, and delivery of process improvement and automation opportunities using data, customer feedback, and operational insights, translating operational challenges into practical process, workflow, control, and technology solutions that balance speed, simplicity, risk, and regulatory expectations.
Design, build, and scale end-to-end customer and associate journeys and future-state operating models that are simple, practical, measurable, well-controlled, and support organizational growth, scalability, and strategic objectives.
Partner across Operations, Risk, Compliance, Product, Analytics, and Technology to improve how work flows across teams and identify opportunities for workflow redesign, automation, and smarter decision-making.
Partner with and influence senior executives to shape operational priorities, challenge existing ways of working, and drive alignment and commitment to enterprise-wide process transformation initiatives.
Guide operational teams through the adoption of new tools, process frameworks, and quality standards to realize the full benefits of optimization efforts.
Develop and grow talent through coaching, mentoring, and building leadership capabilities, fostering a high-performance culture of continuous improvement, innovation, and accountability.

Who You Are

You think like a product builder and an operator - curious about the customer experience, practical about execution, and disciplined about risk.
You are a natural problem solver who gets energy from making complex processes simpler, clearer, and better.
You are excited by ambiguity and the opportunity to build a new function with significant autonomy and influence.
You think in systems, stay practical, and know how to turn messy problems into scalable solutions.
You care deeply about making things easier for customers and associates - and you are always asking: How can this be simpler, faster, safer, clearer, or more effective?

What experience do you have?

7 to 10 years of experience in process management, process improvement, operations, risk management, business transformation, consulting, or a related field.
Demonstrated experience building and leading high-performing teams, developing talent, and establishing strong performance routines that drive accountability and continuous improvement.
Certification(s) in Lean, Six Sigma, process mapping, root-cause analysis, and structured problem-solving methodologies.
Strong analytical skills, with the ability to use data and KPIs to identify issues, measure performance, and tell a clear story about what needs to change.
Strong communication and stakeholder management skills, including the ability to influence senior leaders and frontline teams.
A degree in Engineering, Business, Operations, Mathematics, Analytics, or a related field; Engineering backgrounds are especially well suited to this role.
Experience in financial services, lending, customer operations, or regulated environments is an asset; an understanding of the regulatory environment and how it impacts business processes is highly valued.

We offer a Flexible Work Program that provides you the ability to work three days onsite per week, from our Mississauga office.

Internal Applicants: please apply through the link and provide written endorsement from your current manager.

Why should you work for goeasy?

Financial Benefits

In keeping with our mission to create better tomorrows for our employees, each year goeasy commits to continuously enhancing its total rewards. Here are some of the perks we offer:

Performance-based annual bonus and long-term equity incentives designed to support leadership impact and long-term wealth creation.
As a TSX-listed company (GSY), goeasy offers long-term equity incentives, giving team members the opportunity to contribute to and benefit from our continued success.
Employee discounts on furniture, electronics, and appliances.
MAT & PAT leave top-up.

Leadership & Career Growth

Access to high-impact, high-visibility roles with direct influence on business outcomes.
Participation in goeasy’s executive leadership development programs.
Lead your own development journey with personalized growth plans, supported by coaching and mentorship to help you reach your leadership goals.
Fuel your personal and professional growth with our Tuition Assistance Program.

Health and Lifestyle

Immediate enrollment in comprehensive health, dental, and vision benefits.
Access 24/7 healthcare with Virtual Doctor Appointments.
Exclusive access to our free on-site goeasy gym and fitness studio at head office.
Explore a wide range of wellness options through our new Wellhub benefit – from fitness memberships to mental health resources.
Enjoy a state-of-the-art office space with perks like a games room, healthy snack program, free gated parking.
Give back with company-paid volunteer days and Company Matched Charitable Donations.

Diversity, Inclusion, And Equal Opportunity Employment

At goeasy, we believe that we can only be the best when people are able to bring their best selves to work every day. goeasy is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. As an equal opportunity employer, we are committed to providing accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process. Please let the talent acquisition team know if you require an accommodation during any aspect of the recruitment process and we will work with you to address your needs. 

Additional Information

All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire. We thank all interested applicants; however, we will only be contacting those for interview who possess the skills and qualifications outlined above. 

Apply on LinkedIn About employer

More about this job

Responsibilities

Build and lead the Enterprise Process Excellence team, establishing process frameworks, governance, standards, and performance routines while mapping end-to-end operations and identifying improvement opportunities. Lead enterprise process transformation and customer and associate journey design, partnering across functions and with senior leaders to deliver measurable, scalable improvements through process redesign, automation, and continuous improvement.

Requirements

Candidates should have 7–10 years of relevant experience, a record of building and leading teams, and certifications in Lean, Six Sigma, process mapping, root-cause analysis, or structured problem-solving. A degree in Engineering, Business, Operations, Mathematics, Analytics, or a related field is sought, along with strong analytical, communication, and stakeholder-management skills; financial services or regulated-environment experience is an asset.

Skills

Process Management
Process Improvement
Team Leadership
Lean Methodologies
Six Sigma
Process Mapping
Root-Cause Analysis
Structured Problem-Solving
Data Analysis
KPI Management
Stakeholder Management
Executive Influence
Operational Risk Management
Business Transformation
Workflow Design
Continuous Improvement

Benefits

Performance-Based Annual Bonus
Long-Term Equity Incentives
Employee Discounts
Maternity and Parental Leave Top-Up
Personalized Growth Plans
Coaching and Mentorship
Tuition Assistance
Health Benefits
Dental Benefits
Vision Benefits
Virtual Doctor Appointments
On-Site Gym and Fitness Studio
Wellness Benefits
Free Gated Parking
Company-Paid Volunteer Days
Company-Matched Charitable Donations

Visa sponsorship

Not detected in the job text

Keywords

Enterprise Process Excellence
Process Hierarchy Framework
Process Governance
Process Documentation
Process Controls
End-to-End Process Mapping
Process Engineering
Lean
Six Sigma
Continuous Improvement
Process Automation
Workflow Redesign
Customer Journeys
Associate Journeys
Future-State Operating Models
Operational Metrics
KPIs
Root-Cause Analysis
Structured Problem-Solving
Risk Management
Regulatory Compliance
Customer Operations
Financial Services
Lending
Data Analysis
Quality Standards
Performance Routines
Operational Transformation

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Work requirements

Jobs in Canada