Jobs in Canada

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Added 3 mins ago
OT
Partenaire d’Affaires en Ressources Humaines / Human Resources Business Partner
OPAL-RT TECHNOLOGIES India Pvt. Ltd.
Montreal, QC
- Other
Assurer un support administratif, remplacer l'équipe pendant les absences, ainsi que tout autres tâches connexes.
Added 3 mins ago
A
Manager of Renewals, SMB
Ashby
Canada
- Full-time
…building a team that takes pride in delivering exceptional customer experiences while also protecting the long-term health of the business, and I am excited to be hiring a Manager of…
Added 18 mins ago
GL
Senior Manager, Customer Service Operations
goeasy Ltd.
Mississauga, ON
- Full-time
The Senior Manager, Customer Service Operations is responsible for leading the frontline service organization while helping shape how Customer Service evolves as goeasy grows. This role…
Added 18 mins ago
SG
Fulfillment and Returns Grading Associate
Swatch Group
Brampton, ON
- Full-time
Cross-Functional Collaboration: Work closely with the Warehouse Team and Loss Prevention Manager to investigate product discrepancies, maintain inventory integrity, and support operational…
Added 18 mins ago
K
Payroll Specialist
Kinectrics
Toronto, ON
- Full-time
Partnering with the Finance team, support month end processes and reconciliations.
Added 18 mins ago
K
Technical Support Technician
Kezber
Brossard, QC
- Full-time
At Kezber, we believe the best solutions come from a deep understanding of our clients' needs and exceptional customer service. As a member of our technical support team, you will play an…
Added 18 mins ago
GL
Director, Operational Experience & Process Design
goeasy Ltd.
Mississauga, ON
- Full-time
Design, build, and scale end-to-end customer and associate journeys and future-state operating models that are simple, practical, measurable, well-controlled, and support organizational…
Added 18 mins ago
S
Regional Delivery Manager
Skip
Toronto, ON
- Full-time
The Regional Delivery Manager is accountable for achieving network KPI & budget targets for the regions they are responsible for. You will be expected to investigate the root cause of…
Added 18 mins ago
SR
Technician - Level 2
Sunbelt Rentals, Inc.
Hamilton, ON
- Full-time
Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From pumps to scaffolding to general construction tools, we aim to be the only call needed to…
Added 48 mins ago
C
Manager, Program Operations
Cantrav
Quebec, QC
- Full-time
Thorough, detail-oriented, and experienced, the Program Manager, Operations is responsible for the successful planning, coordination, and execution of group programs across the destinations…
Added 48 mins ago
TH
Merchandising Execution Associate Part Time - 7038 Brandon
The Home Depot Canada
Brandon, MB
- Part-time
…organization, and display/signage maintenance designed to enhance the customer experience. MEAs execute merchandising strategies and ensure product is displayed correctly to drive sales and…
Added 48 mins ago
CC
Carroll County Public Library - Assistant Branch Manager
Carroll County, Virginia
ON · Regional Municipality of York, ON
- Full-time
Carroll County Public Library seeks a full-time Assistant Branch Manager to assist with the day-to-day operation of the library, assist patrons, perform routine clerical tasks, make weekly…
Added 48 mins ago
TH
Associé(e) aux ventes Plomberie électricité - Temps plein
The Home Depot Canada
Saint-Constant, QC · St Constant, QC
- Full-time
…in this position know how to greet, engage, and thank every customer in their department and know how to provide basic service in adjacent departments. Sales Associates are focused on…
Added 48 mins ago
TH
Overnight Freight Team Associate Part Time - MILTON
The Home Depot Canada
Milton, ON
- Part-time
…create a pleasant and safe shopping environment, and providing customer service as required by customer demand. In addition, most Freight Team Associates operate reach trucks, forklifts and…
Added 48 mins ago
MI
Pastry Chef
Marriott International
Vancouver, BC
- Full-time
Provides services that are above and beyond for customer satisfaction and retention.
Added 48 mins ago
MI
Assistant Manager Food & Beverage Operations
Marriott International
Quebec, QC
- Full-time
Provides excellent customer service to all employees.
Added 48 mins ago
TH
Merchandising Execution Associate Full Time - 7086 Winnipeg Southwest
The Home Depot Canada
Winnipeg, MB
- Full-time
…organization, and display/signage maintenance designed to enhance the customer experience. MEAs execute merchandising strategies and ensure product is displayed correctly to drive sales and…
Added 48 mins ago
TH
Plumbing Sales Part Time - MISSISSAUGA W
The Home Depot Canada
Mississauga, ON
- Part-time
…in this position know how to greet, engage, and thank every customer in their department and know how to provide basic service in adjacent departments. Sales Associates are focused on…
Added 48 mins ago
TH
Overnight Freight Associate Part Time - OAKVILLE
The Home Depot Canada
Oakville, ON
- Part-time
…create a pleasant and safe shopping environment, and providing customer service as required by customer demand. In addition, most Freight Team Associates operate reach trucks, forklifts and…
Added 48 mins ago
TH
Senior Financial Analyst, Hardlines
The Home Depot Canada
Toronto, ON
- Full-time
Working in an office setting: computer work, camera on virtual meetings, taking support calls
Added 48 mins ago
TH
Lumber Sales Full Time - TORONTO YORKDALE
The Home Depot Canada
Toronto, ON
- Full-time
…in this position know how to greet, engage, and thank every customer in their department and know how to provide basic service in adjacent departments. Sales Associates are focused on…
Added 48 mins ago
RO
Rugby Development Intern
Rugby Ontario
Toronto, ON
- Internship
Reporting to the Rugby Development Manager, the Rugby Development Intern is a member of the Rugby Operations department. The position will focus on delivering key parts of Rugby Ontario’s…
Added 48 mins ago
AI
Compliance and Quality Assurance Manager
Advatix, Inc.
Remote, Canada
- Full-time
- Remote
This position can be based in Detroit, Maple Grove, South Bend, Chicago or within driving distance (50 miles) of one of our locations listed
Added 1 hour ago
S
Operations Lead - Full Time
sephora.com
Guelph, ON
- $22.2 to $26.1 CAD / hour
- Full-time
…management of all members of the Operations team. You will regularly support in areas such as staffing of the operations, overnight stock team, operations leadership team and the overall…
Added 1 hour ago
H
Accounts Receivable Analyst
Hays
Mississauga, ON
- $60,000 to $65,000 CAD / year
- Full-time
Hybrid working after the 3-month probationary period, with the option to work from home 2 days per week

goeasy Ltd.

Director, Operational Experience & Process Design

Mississauga, ON, Canada

Full-time

Apply on LinkedIn About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 10, 2026
Experience: 7 to 10 years of experience in process management, process improvement, operations, risk management, business transformation, consulting, or a related field.
Posting language: English
Posted: Nov 10, 2026

Original job description

Join one of Canada’s fastest-growing companies and be part of something extraordinary – welcome to goeasy! At goeasy, our people and culture are at the heart of everything we do, and we’re proud to be recognized for it. We’ve earned prestigious accolades such as Waterstone Canada’s Most Admired Corporate Cultures and Canada’s Top Growing Companies. We’re also honoured to be named a Greater Toronto Top Employer and recognized by Great Place to Work® as having the Best Workplaces for Women & Most Trusted Executive Teams, and included on TIME Magazine’s 2025 list of Canada’s Best Companies.  These honours reflect our commitment to fostering an inclusive, high-performance culture where talent thrives and innovation drives us forward.

As one of Canada’s leading alternative consumer lenders, we’re passionate about helping everyday Canadians create a brighter future. Our vision is to provide a path to a better tomorrow, today. We offer a full range of products, including non-prime leasing, unsecured and secured loans, and point-of-sale financing through easyhome, easyfinancial, and LendCare.

If you're seeking an exciting, high-growth environment where your contributions truly matter, we want to hear from you! Join us, and together, let's create a future of financial empowerment.

About The Role

Design simpler customer and employee experiences. Build smarter processes. Help make goeasy easier to do business with - and easier to operate.

The Director, Operational Experience & Process Design will help build those experiences from the inside out-designing the processes, workflows, metrics, and team routines that make goeasy easier for customers to work with and easier for our teams to run. This is a high-autonomy role for someone who loves turning operational complexity into clear, practical systems that can scale. This is a build role. You will help shape how process management works at goeasy, influence how we run the business, and create lasting impact across a growing Operations organization. You will have the mandate to create the playbook, build the team, and help make goeasy simpler, faster, and better for the customers who count on us.

What will you be doing?

Build and lead the Enterprise Process Excellence team, defining its mandate, structure, strategic priorities, governance, and accountability to drive operational improvements across the organization.
Lead the creation of an Enterprise Process Hierarchy Framework and establish consistent standards for the design, documentation, governance, controls, and maintenance of operational processes, embedding quality through clear metrics, routines, and ownership that make issues easier to identify and resolve.
Understand and map out goeasy’s key end-to-end processes, establishing a clear baseline of how work gets done, where friction and risk exist, and where the greatest opportunities for improvement lie.
Own the operational experience and process transformation strategy, embedding process engineering, Lean, Six Sigma, and continuous improvement methodologies to simplify work, reduce waste, improve quality, and create measurable business impact.
Lead the identification, prioritization, and delivery of process improvement and automation opportunities using data, customer feedback, and operational insights, translating operational challenges into practical process, workflow, control, and technology solutions that balance speed, simplicity, risk, and regulatory expectations.
Design, build, and scale end-to-end customer and associate journeys and future-state operating models that are simple, practical, measurable, well-controlled, and support organizational growth, scalability, and strategic objectives.
Partner across Operations, Risk, Compliance, Product, Analytics, and Technology to improve how work flows across teams and identify opportunities for workflow redesign, automation, and smarter decision-making.
Partner with and influence senior executives to shape operational priorities, challenge existing ways of working, and drive alignment and commitment to enterprise-wide process transformation initiatives.
Guide operational teams through the adoption of new tools, process frameworks, and quality standards to realize the full benefits of optimization efforts.
Develop and grow talent through coaching, mentoring, and building leadership capabilities, fostering a high-performance culture of continuous improvement, innovation, and accountability.

Who You Are

You think like a product builder and an operator - curious about the customer experience, practical about execution, and disciplined about risk.
You are a natural problem solver who gets energy from making complex processes simpler, clearer, and better.
You are excited by ambiguity and the opportunity to build a new function with significant autonomy and influence.
You think in systems, stay practical, and know how to turn messy problems into scalable solutions.
You care deeply about making things easier for customers and associates - and you are always asking: How can this be simpler, faster, safer, clearer, or more effective?

What experience do you have?

7 to 10 years of experience in process management, process improvement, operations, risk management, business transformation, consulting, or a related field.
Demonstrated experience building and leading high-performing teams, developing talent, and establishing strong performance routines that drive accountability and continuous improvement.
Certification(s) in Lean, Six Sigma, process mapping, root-cause analysis, and structured problem-solving methodologies.
Strong analytical skills, with the ability to use data and KPIs to identify issues, measure performance, and tell a clear story about what needs to change.
Strong communication and stakeholder management skills, including the ability to influence senior leaders and frontline teams.
A degree in Engineering, Business, Operations, Mathematics, Analytics, or a related field; Engineering backgrounds are especially well suited to this role.
Experience in financial services, lending, customer operations, or regulated environments is an asset; an understanding of the regulatory environment and how it impacts business processes is highly valued.

We offer a Flexible Work Program that provides you the ability to work three days onsite per week, from our Mississauga office.

Internal Applicants: please apply through the link and provide written endorsement from your current manager.

Why should you work for goeasy?

Financial Benefits

In keeping with our mission to create better tomorrows for our employees, each year goeasy commits to continuously enhancing its total rewards. Here are some of the perks we offer:

Performance-based annual bonus and long-term equity incentives designed to support leadership impact and long-term wealth creation.
As a TSX-listed company (GSY), goeasy offers long-term equity incentives, giving team members the opportunity to contribute to and benefit from our continued success.
Employee discounts on furniture, electronics, and appliances.
MAT & PAT leave top-up.

Leadership & Career Growth

Access to high-impact, high-visibility roles with direct influence on business outcomes.
Participation in goeasy’s executive leadership development programs.
Lead your own development journey with personalized growth plans, supported by coaching and mentorship to help you reach your leadership goals.
Fuel your personal and professional growth with our Tuition Assistance Program.

Health and Lifestyle

Immediate enrollment in comprehensive health, dental, and vision benefits.
Access 24/7 healthcare with Virtual Doctor Appointments.
Exclusive access to our free on-site goeasy gym and fitness studio at head office.
Explore a wide range of wellness options through our new Wellhub benefit – from fitness memberships to mental health resources.
Enjoy a state-of-the-art office space with perks like a games room, healthy snack program, free gated parking.
Give back with company-paid volunteer days and Company Matched Charitable Donations.

Diversity, Inclusion, And Equal Opportunity Employment

At goeasy, we believe that we can only be the best when people are able to bring their best selves to work every day. goeasy is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. As an equal opportunity employer, we are committed to providing accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process. Please let the talent acquisition team know if you require an accommodation during any aspect of the recruitment process and we will work with you to address your needs. 

Additional Information

All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire. We thank all interested applicants; however, we will only be contacting those for interview who possess the skills and qualifications outlined above. 

Apply on LinkedIn About employer

More about this job

Responsibilities

Build and lead the Enterprise Process Excellence team, establishing process frameworks, governance, standards, and performance routines while mapping end-to-end operations and identifying improvement opportunities. Lead enterprise process transformation and customer and associate journey design, partnering across functions and with senior leaders to deliver measurable, scalable improvements through process redesign, automation, and continuous improvement.

Requirements

Candidates should have 7–10 years of relevant experience, a record of building and leading teams, and certifications in Lean, Six Sigma, process mapping, root-cause analysis, or structured problem-solving. A degree in Engineering, Business, Operations, Mathematics, Analytics, or a related field is sought, along with strong analytical, communication, and stakeholder-management skills; financial services or regulated-environment experience is an asset.

Skills

Process Management
Process Improvement
Team Leadership
Lean Methodologies
Six Sigma
Process Mapping
Root-Cause Analysis
Structured Problem-Solving
Data Analysis
KPI Management
Stakeholder Management
Executive Influence
Operational Risk Management
Business Transformation
Workflow Design
Continuous Improvement

Benefits

Performance-Based Annual Bonus
Long-Term Equity Incentives
Employee Discounts
Maternity and Parental Leave Top-Up
Personalized Growth Plans
Coaching and Mentorship
Tuition Assistance
Health Benefits
Dental Benefits
Vision Benefits
Virtual Doctor Appointments
On-Site Gym and Fitness Studio
Wellness Benefits
Free Gated Parking
Company-Paid Volunteer Days
Company-Matched Charitable Donations

Visa sponsorship

Not detected in the job text

Keywords

Enterprise Process Excellence
Process Hierarchy Framework
Process Governance
Process Documentation
Process Controls
End-to-End Process Mapping
Process Engineering
Lean
Six Sigma
Continuous Improvement
Process Automation
Workflow Redesign
Customer Journeys
Associate Journeys
Future-State Operating Models
Operational Metrics
KPIs
Root-Cause Analysis
Structured Problem-Solving
Risk Management
Regulatory Compliance
Customer Operations
Financial Services
Lending
Data Analysis
Quality Standards
Performance Routines
Operational Transformation

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Work requirements

Jobs in Canada