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Added 8 mins ago
OT
Partenaire d’Affaires en Ressources Humaines / Human Resources Business Partner
OPAL-RT TECHNOLOGIES India Pvt. Ltd.
Montreal, QC
- Other
Added 23 mins ago
G
Outside Sales Representative-EN
Guillevin
Mississauga, ON
- Full-time
Identify business opportunities with existing and potential customers based on criteria established by the Business Centre Manager.
Added 23 mins ago
GL
Senior Manager, Customer Service Operations
goeasy Ltd.
Mississauga, ON
- Full-time
…Workplaces for Women & Most Trusted Executive Teams, and included on TIME Magazine’s 2025 list of Canada’s Best Companies. These honours reflect our commitment to fostering an inclusive,…
Added 23 mins ago
GL
Director, Operational Experience & Process Design
goeasy Ltd.
Mississauga, ON
- Full-time
…Workplaces for Women & Most Trusted Executive Teams, and included on TIME Magazine’s 2025 list of Canada’s Best Companies. These honours reflect our commitment to fostering an inclusive,…
Added 23 mins ago
S
Regional Delivery Manager
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Toronto, ON
- Full-time
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Added 23 mins ago
SR
Technician - Level 2
Sunbelt Rentals, Inc.
Hamilton, ON
- Full-time
Sunbelt also provides a comprehensive benefits package to its full-time employees. This package includes:
Added 53 mins ago
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Nurse, Clinical Informatics Specialist
Sanya’k̓ula
Vancouver, BC
- Full-time
The Nurse, Clinical Informatics Specialist (CIS) reports to the Manager and provides consultation, facilitation and instruction on the design, optimization and integration of clinical…
Added 54 mins ago
TH
Merchandising Execution Associate Full Time - 7086 Winnipeg Southwest
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Winnipeg, MB
- Full-time
Read and interpret directions to ensure merchandise is set to the planogram, project instructions, program service requirements and general service guidelines
Added 54 mins ago
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Lumber Sales Full Time - TORONTO YORKDALE
The Home Depot Canada
Toronto, ON
- Full-time
Using empowerment program when necessary to satisfy customers
Added 1 hour ago
PC
Physiotherapist, Full Time, Multi Unit (P2/H2)
Providence Care
Kingston, ON
- Full-time
Under the general direction of the Program Manager, the Physiotherapist provides assessment of assigned clients, and develops and implements individual and group physiotherapy treatment…
Added 1 hour ago
S
Operations Lead - Full Time
sephora.com
Guelph, ON
- $22.2 to $26.1 CAD / hour
- Full-time
Passionate about clients. Regularly act as the Manager on Duty within the store. Engage with Beauty Advisors and clients on the sales floor whenever possible..
Added 1 hour ago
SL
Student, Private Fixed Income Operations Specialist, SLC Management (Winter 2027)
Sun Life
Waterloo, ON · Sun Life Waterloo King
- Full-time
…physical and financial – including generous vacation and sick time, market-leading maternity, parental and adoption leave top up program, a partially-paid sabbatical program and much…
Added 1 hour ago
W
Senior Process Engineer (Minerals & Metals)
Wood
Vancouver, BC
- Full-time
…our Saskatoon, SK office. Reporting to the Process Department Manager, this role has overall responsibility to manage and execute the delivery of best practice process plant designs and…
Added 1 hour ago
LH
Physiotherapist
Lifemark Health Group
Toronto, ON · Etobicoke, ON
- $76,783 to $112,615 CAD / year
- Part-time
Robust onboarding and supervised new grad program.
Added 1 hour ago
BC
Registered Practical Nurse - Cardiology/Telemetry
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Brantford, ON
- Full-time
Reporting to the Manager, Medical Cardiology, the successful applicant will be responsible for comprehensive nursing care in the Medical Cardiology program and must meet the following…
Added 1 hour ago
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Registered Practical Nurse - Operating Room
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Brantford, ON
- Full-time
Various schedules available (e.g. 4 on 5 off for full time nurses)
Added 1 hour ago
BC
Registered Practical Nurse - Operating Room
Brant Community Healthcare System
Brantford, ON
- Full-time
Various schedules available (e.g. 4 on 5 off for full time nurses)
Added 1 hour ago
BC
Registered Practical Nurse - Critical Care
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Brantford, ON
- Full-time
Current Basic Cardiac Life Support (BCLS) certification required
Added 1 hour ago
BC
Medical Radiation Technologist
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Brantford, ON
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Casual, Part time and Full time positions (4 on 5 off for full time nurses)
Added 1 hour ago
BC
Bed Allocator
Brant Community Healthcare System
Brantford, ON
- Full-time
Must be able to work all shifts including weekends, holidays and 12-hour shifts
Added 1 hour ago
BC
Registered Practical Nurse - Critical Care
Brant Community Healthcare System
Brantford, ON
- Full-time
Current Basic Cardiac Life Support (BCLS) certification required
Added 1 hour ago
BC
Registered Practical Nurse - Cardiology/Telemetry
Brant Community Healthcare System
Brantford, ON
- Full-time
Reporting to the Manager, Medical Cardiology, the successful applicant will be responsible for comprehensive nursing care in the Medical Cardiology program and must meet the following…
Added 1 hour ago
BC
Registered Nurse - Operating Room
Brant Community Healthcare System
Brantford, ON
- Full-time
Various schedules available (e.g. 4 on 5 off for full time nurses)
Added 1 hour ago
E
Senior Transportation Engineer
Englobe
Dartmouth, NS
- Full-time
…are committed to making a real difference, one project at a time, and to having a positive, lasting impact. We approach our work with fresh perspectives, relying on collaboration and a…
Added 1 hour ago
LH
Physiotherapist
Lifemark Health Group
Grimsby, ON
- $36.92 to $54.14 CAD / hour
- Full-time
Robust onboarding and supervised new grad program.

goeasy Ltd.

Director, Operational Experience & Process Design

Mississauga, ON, Canada

Full-time

Apply on LinkedIn About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 10, 2026
Experience: 7 to 10 years of experience in process management, process improvement, operations, risk management, business transformation, consulting, or a related field.
Posting language: English
Posted: Nov 10, 2026

Original job description

Join one of Canada’s fastest-growing companies and be part of something extraordinary – welcome to goeasy! At goeasy, our people and culture are at the heart of everything we do, and we’re proud to be recognized for it. We’ve earned prestigious accolades such as Waterstone Canada’s Most Admired Corporate Cultures and Canada’s Top Growing Companies. We’re also honoured to be named a Greater Toronto Top Employer and recognized by Great Place to Work® as having the Best Workplaces for Women & Most Trusted Executive Teams, and included on TIME Magazine’s 2025 list of Canada’s Best Companies.  These honours reflect our commitment to fostering an inclusive, high-performance culture where talent thrives and innovation drives us forward.

As one of Canada’s leading alternative consumer lenders, we’re passionate about helping everyday Canadians create a brighter future. Our vision is to provide a path to a better tomorrow, today. We offer a full range of products, including non-prime leasing, unsecured and secured loans, and point-of-sale financing through easyhome, easyfinancial, and LendCare.

If you're seeking an exciting, high-growth environment where your contributions truly matter, we want to hear from you! Join us, and together, let's create a future of financial empowerment.

About The Role

Design simpler customer and employee experiences. Build smarter processes. Help make goeasy easier to do business with - and easier to operate.

The Director, Operational Experience & Process Design will help build those experiences from the inside out-designing the processes, workflows, metrics, and team routines that make goeasy easier for customers to work with and easier for our teams to run. This is a high-autonomy role for someone who loves turning operational complexity into clear, practical systems that can scale. This is a build role. You will help shape how process management works at goeasy, influence how we run the business, and create lasting impact across a growing Operations organization. You will have the mandate to create the playbook, build the team, and help make goeasy simpler, faster, and better for the customers who count on us.

What will you be doing?

Build and lead the Enterprise Process Excellence team, defining its mandate, structure, strategic priorities, governance, and accountability to drive operational improvements across the organization.
Lead the creation of an Enterprise Process Hierarchy Framework and establish consistent standards for the design, documentation, governance, controls, and maintenance of operational processes, embedding quality through clear metrics, routines, and ownership that make issues easier to identify and resolve.
Understand and map out goeasy’s key end-to-end processes, establishing a clear baseline of how work gets done, where friction and risk exist, and where the greatest opportunities for improvement lie.
Own the operational experience and process transformation strategy, embedding process engineering, Lean, Six Sigma, and continuous improvement methodologies to simplify work, reduce waste, improve quality, and create measurable business impact.
Lead the identification, prioritization, and delivery of process improvement and automation opportunities using data, customer feedback, and operational insights, translating operational challenges into practical process, workflow, control, and technology solutions that balance speed, simplicity, risk, and regulatory expectations.
Design, build, and scale end-to-end customer and associate journeys and future-state operating models that are simple, practical, measurable, well-controlled, and support organizational growth, scalability, and strategic objectives.
Partner across Operations, Risk, Compliance, Product, Analytics, and Technology to improve how work flows across teams and identify opportunities for workflow redesign, automation, and smarter decision-making.
Partner with and influence senior executives to shape operational priorities, challenge existing ways of working, and drive alignment and commitment to enterprise-wide process transformation initiatives.
Guide operational teams through the adoption of new tools, process frameworks, and quality standards to realize the full benefits of optimization efforts.
Develop and grow talent through coaching, mentoring, and building leadership capabilities, fostering a high-performance culture of continuous improvement, innovation, and accountability.

Who You Are

You think like a product builder and an operator - curious about the customer experience, practical about execution, and disciplined about risk.
You are a natural problem solver who gets energy from making complex processes simpler, clearer, and better.
You are excited by ambiguity and the opportunity to build a new function with significant autonomy and influence.
You think in systems, stay practical, and know how to turn messy problems into scalable solutions.
You care deeply about making things easier for customers and associates - and you are always asking: How can this be simpler, faster, safer, clearer, or more effective?

What experience do you have?

7 to 10 years of experience in process management, process improvement, operations, risk management, business transformation, consulting, or a related field.
Demonstrated experience building and leading high-performing teams, developing talent, and establishing strong performance routines that drive accountability and continuous improvement.
Certification(s) in Lean, Six Sigma, process mapping, root-cause analysis, and structured problem-solving methodologies.
Strong analytical skills, with the ability to use data and KPIs to identify issues, measure performance, and tell a clear story about what needs to change.
Strong communication and stakeholder management skills, including the ability to influence senior leaders and frontline teams.
A degree in Engineering, Business, Operations, Mathematics, Analytics, or a related field; Engineering backgrounds are especially well suited to this role.
Experience in financial services, lending, customer operations, or regulated environments is an asset; an understanding of the regulatory environment and how it impacts business processes is highly valued.

We offer a Flexible Work Program that provides you the ability to work three days onsite per week, from our Mississauga office.

Internal Applicants: please apply through the link and provide written endorsement from your current manager.

Why should you work for goeasy?

Financial Benefits

In keeping with our mission to create better tomorrows for our employees, each year goeasy commits to continuously enhancing its total rewards. Here are some of the perks we offer:

Performance-based annual bonus and long-term equity incentives designed to support leadership impact and long-term wealth creation.
As a TSX-listed company (GSY), goeasy offers long-term equity incentives, giving team members the opportunity to contribute to and benefit from our continued success.
Employee discounts on furniture, electronics, and appliances.
MAT & PAT leave top-up.

Leadership & Career Growth

Access to high-impact, high-visibility roles with direct influence on business outcomes.
Participation in goeasy’s executive leadership development programs.
Lead your own development journey with personalized growth plans, supported by coaching and mentorship to help you reach your leadership goals.
Fuel your personal and professional growth with our Tuition Assistance Program.

Health and Lifestyle

Immediate enrollment in comprehensive health, dental, and vision benefits.
Access 24/7 healthcare with Virtual Doctor Appointments.
Exclusive access to our free on-site goeasy gym and fitness studio at head office.
Explore a wide range of wellness options through our new Wellhub benefit – from fitness memberships to mental health resources.
Enjoy a state-of-the-art office space with perks like a games room, healthy snack program, free gated parking.
Give back with company-paid volunteer days and Company Matched Charitable Donations.

Diversity, Inclusion, And Equal Opportunity Employment

At goeasy, we believe that we can only be the best when people are able to bring their best selves to work every day. goeasy is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. As an equal opportunity employer, we are committed to providing accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process. Please let the talent acquisition team know if you require an accommodation during any aspect of the recruitment process and we will work with you to address your needs. 

Additional Information

All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire. We thank all interested applicants; however, we will only be contacting those for interview who possess the skills and qualifications outlined above. 

Apply on LinkedIn About employer

More about this job

Responsibilities

Build and lead the Enterprise Process Excellence team, establishing process frameworks, governance, standards, and performance routines while mapping end-to-end operations and identifying improvement opportunities. Lead enterprise process transformation and customer and associate journey design, partnering across functions and with senior leaders to deliver measurable, scalable improvements through process redesign, automation, and continuous improvement.

Requirements

Candidates should have 7–10 years of relevant experience, a record of building and leading teams, and certifications in Lean, Six Sigma, process mapping, root-cause analysis, or structured problem-solving. A degree in Engineering, Business, Operations, Mathematics, Analytics, or a related field is sought, along with strong analytical, communication, and stakeholder-management skills; financial services or regulated-environment experience is an asset.

Skills

Process Management
Process Improvement
Team Leadership
Lean Methodologies
Six Sigma
Process Mapping
Root-Cause Analysis
Structured Problem-Solving
Data Analysis
KPI Management
Stakeholder Management
Executive Influence
Operational Risk Management
Business Transformation
Workflow Design
Continuous Improvement

Benefits

Performance-Based Annual Bonus
Long-Term Equity Incentives
Employee Discounts
Maternity and Parental Leave Top-Up
Personalized Growth Plans
Coaching and Mentorship
Tuition Assistance
Health Benefits
Dental Benefits
Vision Benefits
Virtual Doctor Appointments
On-Site Gym and Fitness Studio
Wellness Benefits
Free Gated Parking
Company-Paid Volunteer Days
Company-Matched Charitable Donations

Visa sponsorship

Not detected in the job text

Keywords

Enterprise Process Excellence
Process Hierarchy Framework
Process Governance
Process Documentation
Process Controls
End-to-End Process Mapping
Process Engineering
Lean
Six Sigma
Continuous Improvement
Process Automation
Workflow Redesign
Customer Journeys
Associate Journeys
Future-State Operating Models
Operational Metrics
KPIs
Root-Cause Analysis
Structured Problem-Solving
Risk Management
Regulatory Compliance
Customer Operations
Financial Services
Lending
Data Analysis
Quality Standards
Performance Routines
Operational Transformation

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Work requirements

Jobs in Canada