Jobs in Canada

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Added 2 months ago
VF
Manager, RBT2 Infrastructure Delivery
Vancouver Fraser Port Authority
Vancouver, BC
- Full-time
The Manager, RBT2 Infrastructure Delivery is responsible for the leadership, overall management and delivery of one or more projects within the port’s infrastructure development program,…
Added 2 months ago
UI
Senior Sales Manager / Gestionnaire principal des ventes
Ultra I&C
Montreal, QC
- Full-time
Learning and professional development opportunities.
Added 2 months ago
A
Senior Manager, Performance Marketing (Bangkok-based, relocation provided)
Agoda
Toronto, ON
- Full-time
The Performance Marketing team is looking for a strategic and data-driven Senior Manager to lead the marketing function for one of Agoda's most strategic partnerships, owning the P&L,…
Added 2 months ago
A
Senior Manager, Performance Marketing (Bangkok-based, relocation provided)
Agoda
Vancouver, BC
- Full-time
The Performance Marketing team is looking for a strategic and data-driven Senior Manager to lead the marketing function for one of Agoda's most strategic partnerships, owning the P&L,…
Added 2 months ago
A
Senior Manager, Performance Marketing (Bangkok-based, relocation provided)
Agoda
Montreal, QC
- Full-time
The Performance Marketing team is looking for a strategic and data-driven Senior Manager to lead the marketing function for one of Agoda's most strategic partnerships, owning the P&L,…
Added 2 months ago
A
Hearing Aid Specialist or Audiologist
Amplifon
Peace River, AB
- Full-time
Career Development: Access to Ampli-Academy, LinkedIn Learning, Coursera, team training, and tuition reimbursement.
Added 2 months ago
Indirect Tax - Vancouver - Senior Tax Staff or Manager
EY
Vancouver, BC
…indirect tax challenges with confidence. As a Senior Tax Staff or Manager, you'll work on meaningful advisory engagements across a range of industries, building your technical expertise…
Added 2 months ago
Senior Scrum Master
Capgemini
Vancouver, BC
Collaborate with architects, data engineers, BI developers, testers and Program manager(s) to ensure successful delivery of business outcomes.
Added 2 months ago
F
Teacher (RECE)
Fitzrovia
Toronto, ON
- $27 to $30 CAD / hour
Contribute to the ongoing development and enhancement of the program by identifying innovative ways to enrich children's learning experiences and foster independence, curiosity, and growth.
Added 2 months ago
T
Senior Specialized HR Manager- Workforce Transformation & Colleague Readiness
TD
Toronto, ON
- Full-time
The Helix Transformation Program is a multi-year initiative focused on helping our contact centre organization evolve and succeed in an increasingly AI-enabled environment through…
Added 2 months ago
Payroll Administrator
Brewers Retail Inc
Bolton, ON
We are currently searching for a Payroll Administrator, reporting to the Manager, Payroll. This vacancy is a full-time, permanent opportunity. The Payroll Administrator is responsible for…
Added 2 months ago
Modern Workplace Engineer - Intune & Endpoint Management
Scotiabank
Toronto, ON · Scarborough, ON
📚 Continuous learning and development - participate in projects, conferences, and events that help you build new skills and gain relevant knowledge.
Added 2 months ago
Team Manager Disability Claims Administrator & Payment
The Canada Life Assurance Company
Vancouver, BC
Career Development: Opportunities for career advancement, access to industry-leading learning programs and up to $2,000 annually towards education reimbursement.
Added 2 months ago
S
Senior Full-Stack Developer
SJC
Toronto, ON · North York, ON
- $100,000 to $120,000 CAD / year
- Full-time
…organization. In this role you will be responsible for maintaining and enhancing our digital platforms that enable product, content and monetization to succeed for all stakeholders across…
Added 2 months ago
IH
Medical Director, Medical Staff Wellness
Interior Health Authority
BC · British Columbia, Canada
- Full-time
Established under the Physician Main Agreement Memorandum of Agreement on Physical and Psychological Safety (MOA), the Medical Staff Occupational Health, Safety & Wellness (MS OHS&W)…
Added 2 months ago
T&
Cost Consultant
Turner & Townsend
Toronto, ON
- Full-time
Access to a range of online learning tools, and support for career development and growth
Added 2 months ago
PM
Project Manager - CRO
Pharma Medica Research Inc.
Mississauga, ON
- $50,000 to $65,000 CAD / year
- Full-time
Pharma Medica Research (PMRI) Inc. is a Contract Research Organization that strives for innovation and original solutions in a highly regulated and competitive industry. If your career…
Added 2 months ago
AC
Chef Manager
Aramark Canada
Vermilion, AB
- Full-time
Lakeland College is seeking a dedicated and innovative Chef Manager to lead our food service operations across both campuses in Vermillion and Lloydminster. This role is pivotal in…
Added 3 months ago
AC
Maintenance Manager
Aramark Canada
Edmonton, AB
- Full-time
The Maintenance Manager is responsible for leading the maintenance operations across the assigned Shepherd's Care Foundation portfolio, ensuring safe, reliable, and compliant building…
Added 2 months ago
GL
Process Design Manager (Operations)
goeasy Ltd.
Mississauga, ON
- Full-time
The Operational Experience & Process Design Manager will help make those moments simpler, clearer, and easier to navigate. This is a hands-on individual contributor role for someone who…
Added 2 months ago
KC
Manager, People & Change
KPMG Canada
Ottawa, ON
- Full-time
As a Manager in our People & Change practice, you will support the delivery of client engagements, contribute to project execution, and play an active role in developing team capabilities…
Added 2 months ago
CO
Continuing Education Program Assistant
College of New Caledonia
Quesnel, BC
- Full-time
Reporting to the Manager, Continuing Education, and where applicable, with day-to day supervision from local campus manager. In close collaboration with CE Coordinator(s), this position is…
Added 2 months ago
BW
Ambulance Readiness Technician
BC Women's Hospital and Health Centre
Kamloops, BC
- Full-time
This position is required to work rotating shifts and some overnight travel
Added 2 months ago
BW
Ambulance Readiness Technician (ART) CAS Victoria
BC Women's Hospital and Health Centre
Victoria, BC
- Full-time
This position is required to work rotating shifts and some overnight travel · Valid Class 5 vehicle licence REQUIRED (class 7 or N will not be considered)
Added 2 months ago
E
Clinical Educator - GTA
Extendicare
Maple, ON · Owen Sound, ON · Richmond Hill, ON · Toronto, ON · LTC - Guildwood Villa (Guildwood Pkwy.)
- Full-time
Through onboarding hands-on skills training, simulation, coaching, and competency development, the Regional Clinical Educator supports safe practice, staff confidence, and high-quality,…

goeasy Ltd.

Process Design Manager (Operations)

Mississauga, ON, Canada

Full-time

Apply on goeasy.talentnest.com About employer

Application link verified · Nov 14, 2026. Applications open in a new tab.

Job details

Job type: Full-time
Experience: 2 to 5 years of experience in process improvement, operations, business analysis, consulting, product operations, risk management, or a related field.
Posting language: English
Posted: Aug 27, 2026

Original job description

Join one of Canada’s fastest-growing companies and be part of something extraordinary – welcome to goeasy! At goeasy, our people and culture are at the heart of everything we do, and we’re proud to be recognized for it. We’ve earned prestigious accolades such as Waterstone Canada’s Most Admired Corporate Cultures, Canada’s Top Growing Companies, and the TSX30, highlighting us as one of the top performers on the TSX. We’re also honoured to be named a Greater Toronto Top Employer and recognized by Great Place to Work® as having the Best Workplaces for Women & Most Trusted Executive Teams, and included on TIME Magazine’s 2025 list of Canada’s Best Companies.  These honours reflect our commitment to fostering an inclusive, high-performance culture where talent thrives and innovation drives us forward.

As one of Canada’s leading alternative consumer lenders, we’re passionate about helping everyday Canadians create a brighter future. Our vision is to provide a path to a better tomorrow, today. We offer a full range of products, including non-prime leasing, unsecured and secured loans, and point-of-sale financing through easyhome, easyfinancial, and LendCare.

If you're seeking an exciting, high-growth environment where your contributions truly matter, we want to hear from you! Join us, and together, let's create a future of financial empowerment.

About The Role

Love turning complex customer journeys into simple, seamless experiences? Come help us redesign how customers experience goeasy.

The Operational Experience & Process Design Manager will help make those moments simpler, clearer, and easier to navigate. This is a hands-on individual contributor role for someone who likes solving real customer problems, digging into how work actually happens, testing better ways to do things, and helping build processes that scale. You will delivery measurable improvements to customer experience, operational effectiveness, quality, and risk outcomes through practice process design and continuous improvement.

What will you be doing?

Find the friction: use data, customer feedback, associate input, and operational insights to spot where customers or associates get confused, slowed down, or stuck.
Map the journey: understand how customers move through key moments today, then help design simpler future-state journeys, workflows, controls, and processes.
Test better ways: turn messy customer problems into clear recommendations, practical experiments, process changes, job aids, routines, and scalable ways of working.
Lead and support improvement initiatives from discovery through implementation and measurement of results
Use process thinking: apply process engineering, Lean, Six Sigma, and continuous improvement practices to reduce waste, improve quality, and create measurable customer impact.
Quantify opportunities, measure impacts, and use data to prioritize improvement recommendations that delivery meaningful customer and business outcomes.
Work across teams: partner with Operations, Risk, Compliance, Product, Analytics, and Technology to make customer journeys easier and support automation or workflow redesign opportunities.
Make improvements stick: support root-cause analysis, issue resolution, remediation planning, performance tracking, and quality routines so changes last.
Help shape the function: contribute to the tools, templates, routines, and ways of working for a new customer-focused process design capability.
Partner with product and technology teams to identify opportunities for automation, digitization, and workflow simplification

Who are you?

You are curious, practical, and a little allergic to unnecessary customer friction.
You love asking “why is this hard for the customer?” and then figuring out how to make it better.
You are comfortable with ambiguity, willing to get into the details, and able to turn messy information into clear next steps.
You think like a product-minded operator - focused on the customer experience, grounded in how teams actually work, and thoughtful about risk.
You care about making things easier for customers, and you are always looking for ways to make work simpler, faster, safer, clearer, or more effective.

What experience do you have?

2 to 5 years of experience in process improvement, operations, business analysis, consulting, product operations, risk management, or a related field.
Experience with process design, process mapping, workflow improvement, customer journey mapping, root-cause analysis, or continuous improvement initiatives.
Working knowledge of Lean, Six Sigma, process engineering, or structured problem-solving methodologies.
Strong analytical and communication skills, with the ability to use data to understand problems, support recommendations, and explain complex issues simply.
A degree in Engineering, Business, Operations, Mathematics, Analytics, or a related field; Engineering backgrounds are especially well suited to this role.
Experience in financial services, lending, customer operations, or regulated environments is an asset; an understanding of how regulation impacts business processes is helpful.

We offer a Flexible Work Program that provides you the ability to work three days onsite per week, from our Mississauga office.

Internal Applicants: please apply through the link and provide written endorsement from your current manager.

$90,00.00 – $120,000.00 CAD (includes base salary and bonus)

We’re committed to attracting and rewarding top talent. Our compensation ranges are thoughtfully designed to reflect market competitiveness, internal equity, and the experience and impact each candidate brings to the role.

At goeasy, we believe transparency fosters trust - and that rewarding performance with fair, competitive pay and meaningful growth opportunities is key to our success.

Should your total compensation expectations fall above the posted range, we still encourage you to apply. If selected for an interview, you’ll have the opportunity to discuss this with our recruitment team, as there may be flexibility based on your background and overall fit. Total compensation includes base salary and bonus.

This posting is for an existing vacancy within our team.

Why should you work for goeasy?

Financial Benefits

In keeping with our mission to create better tomorrows for our employees, each year goeasy commits to continuously enhancing its total rewards. Here are some of the perks we offer:

RRSP matching and Employee Share Purchase Plan programs.
Annual bonus that rewards your hard work and dedication.
Employee discounts on furniture, electronics, and appliances.
MAT & PAT leave top-up.
Expand your financial knowledge through engaging Financial Literacy Learning opportunities.

Health And Lifestyle

Enjoy company-paid volunteer days to give back to the community.
Access 24/7 healthcare with Virtual Doctor Appointments.
Personalize your benefits with a flexible modular benefits package.
Stay fit and energized with exclusive access to our on-site private gym at our head office.

Employee Perks

Fuel your growth with the Tuition Assistance Program.
Double the impact of your generosity with Company Matched Charitable Donations.
Internal development training programs and platforms including job-specific training, career coaching, leadership excellence, mentorship, and many others.
Enjoy a state-of-the-art office space with perks like a games room, a healthy snack program, a fitness studio, free gated parking, and more!

Diversity, Inclusion, And Equal Opportunity Employment

At goeasy, we believe that we can only be the best when people are able to bring their best selves to work every day. goeasy is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. As an equal opportunity employer, we are committed to providing accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process. Please let the talent acquisition team know if you require an accommodation during any aspect of the recruitment process and we will work with you to address your needs. 

Additional Information

All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire. We thank all interested applicants; however, we will only be contacting those for interview who possess the skills and qualifications outlined above.

Apply on goeasy.talentnest.com About employer

More about this job

Responsibilities

The role focuses on redesigning customer journeys and operational processes to reduce friction and improve efficiency. This includes mapping future-state workflows, leading improvement initiatives, and partnering with cross-functional teams to implement scalable automation and digitization.

Requirements

Requires 2 to 5 years of experience in process improvement, operations, or consulting, with a strong grasp of Lean or Six Sigma methodologies. A degree in Engineering, Business, or a related field is required, with financial services experience considered an asset.

Skills

Process Design
Process Mapping
Customer Journey Mapping
Lean
Six Sigma
Root-cause Analysis
Continuous Improvement
Business Analysis
Workflow Improvement
Data Analysis
Risk Management
Operational Effectiveness
Process Engineering
Stakeholder Management
Problem Solving
Automation Identification

Benefits

RRSP Matching
Employee Share Purchase Plan
Annual Bonus
Employee Discounts
MAT & PAT Leave Top-up
Financial Literacy Learning
Company-paid Volunteer Days
Virtual Doctor Appointments
On-site Private Gym
Tuition Assistance Program
Company Matched Charitable Donations
Internal Development Training
Career Coaching
Leadership Excellence
Mentorship
Games Room
Healthy Snack Program
Free Gated Parking

Visa sponsorship

Not detected in the job text

Keywords

Process Design
Lean
Six Sigma
Customer Experience
CX
Process Mapping
Workflow Redesign
Root-cause Analysis
Continuous Improvement
Financial Services
Lending
Operational Excellence
Business Analysis
Automation
Digitization
Risk Management
Compliance
Product Operations
Process Engineering
Customer Journey
Scalability
KPIs
Performance Tracking
Remediation Planning

Seniority

Mid level

Perks

Flexible hours
Retirement plan
Tuition support
Performance bonus
Stock or equity
Employee discount
Wellness program
Paid training

Fields of study

Engineering
Business
Operations
Mathematics
Analytics

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Work requirements

Jobs in Canada