Jobs in Canada

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Added 2 months ago
GL
Process Design Manager (Operations)
goeasy Ltd.
Mississauga, ON
- Full-time
Find the friction: use data, customer feedback, associate input, and operational insights to spot where customers or associates get confused, slowed down, or stuck.
Added 1 month ago
B
Field Service Technician Toronto, ON
BearCom
Toronto, ON
- $25.38 to $32.5 CAD / hour
- Other
Associate degree in Electronics Technology or equivalent.
Added 1 month ago
B
Field Service Technician Toronto, ON
BearCom
Toronto, ON
- $25.38 to $32.5 CAD / hour
- Other
Associate degree in Electronics Technology or equivalent.
Added 2 months ago
WC
(CAN) People Greeter
Walmart Canada
Quesnel, BC
- Full-time
…coming back into the store, watching for large purchases such as electronics, and checking receipts when needed. Reports any unusual or suspicious activity to Management or Loss Prevention…
Added 2 months ago
WC
(CAN) People Greeter
Walmart Canada
Surrey, BC
- Full-time
…coming back into the store, watching for large purchases such as electronics, and checking receipts when needed. Reports any unusual or suspicious activity to Management or Loss Prevention…
Added 2 months ago
WC
(CAN) Associé du rayon de l’électronique
Walmart Canada
Saint-Constant, QC · St Constant, QC
- Full-time
Position Summary... A Department Specialized Associate, this Associate drives sales in a highly specialized part of our business. Product knowledge in this field is at a premium.
Added 2 months ago
W
People Greeter
Walmart
Vernon, BC
- Part-time
…coming back into the store, watching for large purchases such as electronics, and checking receipts when needed. Reports any unusual or suspicious activity to Management or Loss Prevention…
Added 2 months ago
WC
People Greeter
Walmart Canada
Mississauga, ON
- Full-time
…coming back into the store, watching for large purchases such as electronics, and checking receipts when needed. Reports any unusual or suspicious activity to Management or Loss Prevention…
Added 2 months ago
AM
Senior Network Security Architect
Applied Materials
Toronto, ON
- Full-time
…science and engineering in a company at the foundation of the electronics industry. The work we do together advances the world’s…
Added 2 months ago
W
(CAN) People Greeter
Walmart
Surrey, BC
- Part-time
…coming back into the store, watching for large purchases such as electronics, and checking receipts when needed. Reports any unusual or suspicious activity to Management or Loss Prevention…
Added 2 months ago
AM
Senior Network Security Architect
Applied Materials
Toronto, ON
- Full-time
…science and engineering in a company at the foundation of the electronics industry. The work we do together advances the world’s…
Added 3 months ago
BC
Field Service Technician Peterborough, ON
BEARCOM CANADA CORP
Peterborough, ON
- Other
Associate degree in Electronics Technology or equivalent.
Added 2 months ago
GL
Senior Manager, Operational Experience & Process Design
goeasy Ltd.
Mississauga, ON
- Full-time
…turning operational complexity into clear, practical systems that can scale. This is a build role. You will help shape how process management works at goeasy, influence how we run the…
Added 2 months ago
DD
Factory Direct Fulfillment Representative
D&H Distributing
Mississauga, ON
- Full-time
This is a hybrid role that can be based in Toronto, CANADA, Harrisburg, PA or Tampa, FL.
Added 2 months ago
DD
Factory Direct Fulfillment Representative
D&H Distributing
Mississauga, ON
- Full-time
This is a hybrid role that can be based in Toronto, CANADA, Harrisburg, PA or Tampa, FL.
Added 2 months ago
WC
(CAN) Electronics Associate
Walmart Canada
Winnipeg, MB
- Full-time
Position Summary... A Department Specialized Associate, this Associate drives sales in a highly specialized part of our business. Product knowledge in this field is at a premium.
Added 2 months ago
WC
(CAN) Electronics Associate
Walmart Canada
Dartmouth, NS
- Full-time
Position Summary... A Department Specialized Associate, this Associate drives sales in a highly specialized part of our business. Product knowledge in this field is at a premium.
Added 1 month ago
W
(CAN) People Greeter
Walmart
Quebec, QC
- Part-time
…coming back into the store, watching for large purchases such as electronics, and checking receipts when needed. Reports any unusual or suspicious activity to Management or Loss Prevention…
Added 2 months ago
W
People Greeter
Walmart
Mississauga, ON
- Part-time
…coming back into the store, watching for large purchases such as electronics, and checking receipts when needed. Reports any unusual or suspicious activity to Management or Loss Prevention…
Added 2 months ago
WC
(CAN) People Greeter
Walmart Canada
Hamilton, ON
- Full-time
…coming back into the store, watching for large purchases such as electronics, and checking receipts when needed. Reports any unusual or suspicious activity to Management or Loss Prevention…
Added 2 months ago
W
(CAN) People Greeter
Walmart
Montreal, QC
- Full-time
…coming back into the store, watching for large purchases such as electronics, and checking receipts when needed. Reports any unusual or suspicious activity to Management or Loss Prevention…
Added 2 months ago
WC
(CAN) People Greeter
Walmart Canada
Hamilton, ON
- Full-time
…coming back into the store, watching for large purchases such as electronics, and checking receipts when needed. Reports any unusual or suspicious activity to Management or Loss Prevention…
Added 2 months ago
WC
(CAN) People Greeter
Walmart Canada
Hamilton, ON
- Full-time
…coming back into the store, watching for large purchases such as electronics, and checking receipts when needed. Reports any unusual or suspicious activity to Management or Loss Prevention…
Added 2 months ago
WC
(CAN) Electronics Associate
Walmart Canada
Airdrie, AB
- Full-time
Position Summary... A Department Specialized Associate, this Associate drives sales in a highly specialized part of our business. Product knowledge in this field is at a premium.
Added 2 months ago
SM
Associate Brand Manager
Spin Master Ltd
Toronto, ON
- Full-time
The Associate Brand Manager will be responsible for product development and marketing for innovative brands. This role would give you the opportunity to coordinate cross-functional team…

goeasy Ltd.

Process Design Manager (Operations)

Mississauga, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Experience: 2 to 5 years of experience in process improvement, operations, business analysis, consulting, product operations, risk management, or a related field.
Posting language: English
Posted: Aug 27, 2026

Original job description

Join one of Canada’s fastest-growing companies and be part of something extraordinary – welcome to goeasy! At goeasy, our people and culture are at the heart of everything we do, and we’re proud to be recognized for it. We’ve earned prestigious accolades such as Waterstone Canada’s Most Admired Corporate Cultures, Canada’s Top Growing Companies, and the TSX30, highlighting us as one of the top performers on the TSX. We’re also honoured to be named a Greater Toronto Top Employer and recognized by Great Place to Work® as having the Best Workplaces for Women & Most Trusted Executive Teams, and included on TIME Magazine’s 2025 list of Canada’s Best Companies.  These honours reflect our commitment to fostering an inclusive, high-performance culture where talent thrives and innovation drives us forward.

As one of Canada’s leading alternative consumer lenders, we’re passionate about helping everyday Canadians create a brighter future. Our vision is to provide a path to a better tomorrow, today. We offer a full range of products, including non-prime leasing, unsecured and secured loans, and point-of-sale financing through easyhome, easyfinancial, and LendCare.

If you're seeking an exciting, high-growth environment where your contributions truly matter, we want to hear from you! Join us, and together, let's create a future of financial empowerment.

About The Role

Love turning complex customer journeys into simple, seamless experiences? Come help us redesign how customers experience goeasy.

The Operational Experience & Process Design Manager will help make those moments simpler, clearer, and easier to navigate. This is a hands-on individual contributor role for someone who likes solving real customer problems, digging into how work actually happens, testing better ways to do things, and helping build processes that scale. You will delivery measurable improvements to customer experience, operational effectiveness, quality, and risk outcomes through practice process design and continuous improvement.

What will you be doing?

Find the friction: use data, customer feedback, associate input, and operational insights to spot where customers or associates get confused, slowed down, or stuck.
Map the journey: understand how customers move through key moments today, then help design simpler future-state journeys, workflows, controls, and processes.
Test better ways: turn messy customer problems into clear recommendations, practical experiments, process changes, job aids, routines, and scalable ways of working.
Lead and support improvement initiatives from discovery through implementation and measurement of results
Use process thinking: apply process engineering, Lean, Six Sigma, and continuous improvement practices to reduce waste, improve quality, and create measurable customer impact.
Quantify opportunities, measure impacts, and use data to prioritize improvement recommendations that delivery meaningful customer and business outcomes.
Work across teams: partner with Operations, Risk, Compliance, Product, Analytics, and Technology to make customer journeys easier and support automation or workflow redesign opportunities.
Make improvements stick: support root-cause analysis, issue resolution, remediation planning, performance tracking, and quality routines so changes last.
Help shape the function: contribute to the tools, templates, routines, and ways of working for a new customer-focused process design capability.
Partner with product and technology teams to identify opportunities for automation, digitization, and workflow simplification

Who are you?

You are curious, practical, and a little allergic to unnecessary customer friction.
You love asking “why is this hard for the customer?” and then figuring out how to make it better.
You are comfortable with ambiguity, willing to get into the details, and able to turn messy information into clear next steps.
You think like a product-minded operator - focused on the customer experience, grounded in how teams actually work, and thoughtful about risk.
You care about making things easier for customers, and you are always looking for ways to make work simpler, faster, safer, clearer, or more effective.

What experience do you have?

2 to 5 years of experience in process improvement, operations, business analysis, consulting, product operations, risk management, or a related field.
Experience with process design, process mapping, workflow improvement, customer journey mapping, root-cause analysis, or continuous improvement initiatives.
Working knowledge of Lean, Six Sigma, process engineering, or structured problem-solving methodologies.
Strong analytical and communication skills, with the ability to use data to understand problems, support recommendations, and explain complex issues simply.
A degree in Engineering, Business, Operations, Mathematics, Analytics, or a related field; Engineering backgrounds are especially well suited to this role.
Experience in financial services, lending, customer operations, or regulated environments is an asset; an understanding of how regulation impacts business processes is helpful.

We offer a Flexible Work Program that provides you the ability to work three days onsite per week, from our Mississauga office.

Internal Applicants: please apply through the link and provide written endorsement from your current manager.

$90,00.00 – $120,000.00 CAD (includes base salary and bonus)

We’re committed to attracting and rewarding top talent. Our compensation ranges are thoughtfully designed to reflect market competitiveness, internal equity, and the experience and impact each candidate brings to the role.

At goeasy, we believe transparency fosters trust - and that rewarding performance with fair, competitive pay and meaningful growth opportunities is key to our success.

Should your total compensation expectations fall above the posted range, we still encourage you to apply. If selected for an interview, you’ll have the opportunity to discuss this with our recruitment team, as there may be flexibility based on your background and overall fit. Total compensation includes base salary and bonus.

This posting is for an existing vacancy within our team.

Why should you work for goeasy?

Financial Benefits

In keeping with our mission to create better tomorrows for our employees, each year goeasy commits to continuously enhancing its total rewards. Here are some of the perks we offer:

RRSP matching and Employee Share Purchase Plan programs.
Annual bonus that rewards your hard work and dedication.
Employee discounts on furniture, electronics, and appliances.
MAT & PAT leave top-up.
Expand your financial knowledge through engaging Financial Literacy Learning opportunities.

Health And Lifestyle

Enjoy company-paid volunteer days to give back to the community.
Access 24/7 healthcare with Virtual Doctor Appointments.
Personalize your benefits with a flexible modular benefits package.
Stay fit and energized with exclusive access to our on-site private gym at our head office.

Employee Perks

Fuel your growth with the Tuition Assistance Program.
Double the impact of your generosity with Company Matched Charitable Donations.
Internal development training programs and platforms including job-specific training, career coaching, leadership excellence, mentorship, and many others.
Enjoy a state-of-the-art office space with perks like a games room, a healthy snack program, a fitness studio, free gated parking, and more!

Diversity, Inclusion, And Equal Opportunity Employment

At goeasy, we believe that we can only be the best when people are able to bring their best selves to work every day. goeasy is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. As an equal opportunity employer, we are committed to providing accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process. Please let the talent acquisition team know if you require an accommodation during any aspect of the recruitment process and we will work with you to address your needs. 

Additional Information

All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire. We thank all interested applicants; however, we will only be contacting those for interview who possess the skills and qualifications outlined above.

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More about this job

Responsibilities

The role focuses on redesigning customer journeys and operational processes to reduce friction and improve efficiency. This includes mapping future-state workflows, leading improvement initiatives, and partnering with cross-functional teams to implement scalable automation and digitization.

Requirements

Requires 2 to 5 years of experience in process improvement, operations, or consulting, with a strong grasp of Lean or Six Sigma methodologies. A degree in Engineering, Business, or a related field is required, with financial services experience considered an asset.

Skills

Process Design
Process Mapping
Customer Journey Mapping
Lean
Six Sigma
Root-cause Analysis
Continuous Improvement
Business Analysis
Workflow Improvement
Data Analysis
Risk Management
Operational Effectiveness
Process Engineering
Stakeholder Management
Problem Solving
Automation Identification

Benefits

RRSP Matching
Employee Share Purchase Plan
Annual Bonus
Employee Discounts
MAT & PAT Leave Top-up
Financial Literacy Learning
Company-paid Volunteer Days
Virtual Doctor Appointments
On-site Private Gym
Tuition Assistance Program
Company Matched Charitable Donations
Internal Development Training
Career Coaching
Leadership Excellence
Mentorship
Games Room
Healthy Snack Program
Free Gated Parking

Visa sponsorship

Not detected in the job text

Keywords

Process Design
Lean
Six Sigma
Customer Experience
CX
Process Mapping
Workflow Redesign
Root-cause Analysis
Continuous Improvement
Financial Services
Lending
Operational Excellence
Business Analysis
Automation
Digitization
Risk Management
Compliance
Product Operations
Process Engineering
Customer Journey
Scalability
KPIs
Performance Tracking
Remediation Planning

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