Jobs in Canada

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Added 4 mins ago
AC
Chef Manager
Aramark Canada
Nanaimo, BC
- Full-time
Food Safety certification is required
Added 4 mins ago
AC
Bilingual Talent Acquisition Analyst
Aramark Canada
Mississauga, ON
- Full-time
Partner on projects related to community partnerships, developing talent pools as well as other diverse sources, to support hiring manager's local recruitment efforts.
Added 4 mins ago
BC
Director, Asset & Wealth Management, Portfolio Management
BMO Capital Markets
Toronto, ON
- Full-time
BMO Capital Markets is a leading, full-service North American-based financial services provider, with over 2,700 professionals in 30+ locations around the world, including 20 offices in…
Added 4 mins ago
SH
Assistant Manager II
Sunglass Hut
Niagara-on-the-Lake, ON
- Full-time
…technology and cutting-edge digital solutions. Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare…
Added 4 mins ago
LC
Assistant Front Store Manager, Hourly Full Time Flexible Shifts
Loblaw Companies Limited
Vancouver, BC
- Full-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 4 mins ago
AC
Food Service Worker
Aramark Canada
Kingston, ON
- Part-time
We are hiring part-time food service workers at Aramark Canada for Queen's Hospitality Services.
Added 4 mins ago
SD
Assistant Front Store Manager, Hourly Full Time Flexible Shifts
Shoppers Drug Mart
Vancouver, BC
- Full-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 4 mins ago
OE
Senior Associate, Mod Project Manager
Otis Elevator Co.
Mississauga, ON
- Full-time
Otis Elevator Company is seeking a highly motivated Modernization Project Manager to oversee and coordinate activities across multiple modernization installation projects for an existing…
Added 4 mins ago
LC
Pharmacy Manager
Loblaw Companies Limited
Toronto, ON
- Full-time
- Excellent customer service skills and a strong sense of professionalism
Added 34 mins ago
GL
Senior Manager, Customer Service Operations
goeasy Ltd.
Mississauga, ON
- Full-time
The Senior Manager, Customer Service Operations is responsible for leading the frontline service organization while helping shape how Customer Service evolves as goeasy grows. This role…
Added 50 mins ago
TU
Case Manager, Student Academic Support
The University of British Columbia
Vancouver, BC
- $7,727.33 to $11,112 CAD / month
- Full-time
The Case Manager, Student Academic Support, is responsible for managing complex graduate student cases, particularly with regard to the intersection of academic progress and financial,…
Added 1 hour ago
S
Nurse, Clinical Informatics Specialist
Sanya’k̓ula
Vancouver, BC
- Full-time
The Nurse, Clinical Informatics Specialist (CIS) reports to the Manager and provides consultation, facilitation and instruction on the design, optimization and integration of clinical…
Added 1 hour ago
RO
High Performance Intern
Rugby Ontario
Toronto, ON
- Internship
Reporting to the High-Performance Technical Manager, the High-Performance Intern is a member of the Rugby Operations department. The position will focus on delivering key parts of Rugby…
Added 1 hour ago
RO
Rugby Development Intern
Rugby Ontario
Toronto, ON
- Internship
Reporting to the Rugby Development Manager, the Rugby Development Intern is a member of the Rugby Operations department. The position will focus on delivering key parts of Rugby Ontario’s…
Added 1 hour ago
GC
DevOps Engineer - Game Developer Experience
Game Companies
Vancouver, BC
- Full-time
…around the world. Here, everyone is part of the story. Part of a community that connects across the globe. A place where creativity thrives, new perspectives are invited, and ideas matter.…
Added 2 hours ago
BC
Registered Practical Nurse - Cardiology/Telemetry
Brant Community Healthcare System
Brantford, ON
- Full-time
With over 130 years of service, BCHS is evolving with a renewed focus on excellence, collaboration, and innovation. Our strategic priorities center on Quality Care, Connected Teams, and a…
Added 2 hours ago
BC
Registered Practical Nurse - Operating Room
Brant Community Healthcare System
Brantford, ON
- Full-time
Demonstrates commitment to exceptional customer service with patients, families, staff, colleagues and community partners
Added 2 hours ago
BC
Registered Practical Nurse - Operating Room
Brant Community Healthcare System
Brantford, ON
- Full-time
Demonstrates commitment to exceptional customer service with patients, families, staff, colleagues and community partners
Added 2 hours ago
BC
Registered Practical Nurse - Critical Care
Brant Community Healthcare System
Brantford, ON
- Full-time
Current Basic Cardiac Life Support (BCLS) certification required
Added 2 hours ago
BC
Medical Radiation Technologist
Brant Community Healthcare System
Brantford, ON
- Full-time
Reporting to the Manager of Diagnostic Imaging, you will be responsible for performing quality diagnostic procedures in accordance with the College of Medical Radiation Technologists and…
Added 2 hours ago
BC
Bed Allocator
Brant Community Healthcare System
Brantford, ON
- Full-time
Must be able to work all shifts including weekends, holidays and 12-hour shifts
Added 2 hours ago
BC
Registered Practical Nurse - Critical Care
Brant Community Healthcare System
Brantford, ON
- Full-time
Current Basic Cardiac Life Support (BCLS) certification required
Added 2 hours ago
BC
Registered Practical Nurse - Cardiology/Telemetry
Brant Community Healthcare System
Brantford, ON
- Full-time
With over 130 years of service, BCHS is evolving with a renewed focus on excellence, collaboration, and innovation. Our strategic priorities center on Quality Care, Connected Teams, and a…
Added 2 hours ago
BC
Communication Assistant
Brant Community Healthcare System
Brantford, ON
- Full-time
With Over 130 Years Of Service, BCHS Is Evolving With a Renewed Focus On Excellence, Collaboration, And Innovation. Our Strategic Priorities Center On Quality Care, Connected Teams, And a…
Added 2 hours ago
RT
PRE-OWNED SALES MANAGER
Regency Toyota Vancouver
Vancouver, BC
- Full-time
Regency Toyota Vancouver, part of Regency Auto, is seeking an experienced, energetic, and results-driven Pre-Owned Sales Manager to join our award-winning team.

goeasy Ltd.

Senior Manager, Customer Service Operations

Mississauga, ON, Canada

Full-time

Apply on LinkedIn About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 10, 2026
Posting language: English
Posted: Nov 10, 2026

Original job description

Join one of Canada’s fastest-growing companies and be part of something extraordinary – welcome to goeasy! At goeasy, our people and culture are at the heart of everything we do, and we’re proud to be recognized for it. We’ve earned prestigious accolades such as Waterstone Canada’s Most Admired Corporate Cultures, Canada’s Top Growing Companies, and the TSX30, highlighting us as one of the top performers on the TSX. We’re also honoured to be named a Greater Toronto Top Employer and recognized by Great Place to Work® as having the Best Workplaces for Women & Most Trusted Executive Teams, and included on TIME Magazine’s 2025 list of Canada’s Best Companies.  These honours reflect our commitment to fostering an inclusive, high-performance culture where talent thrives and innovation drives us forward.

As one of Canada’s leading alternative consumer lenders, we’re passionate about helping everyday Canadians create a brighter future. Our vision is to provide a path to a better tomorrow, today. We offer a full range of products, including non-prime leasing, unsecured and secured loans, and point-of-sale financing through easyhome, easyfinancial, and LendCare.

If you're seeking an exciting, high-growth environment where your contributions truly matter, we want to hear from you! Join us, and together, let's create a future of financial empowerment.

The Senior Manager, Customer Service Operations is responsible for leading the frontline service organization while helping shape how Customer Service evolves as goeasy grows. This role combines strong people leadership and operational discipline with a focus on simplifying how work gets done, using data and technology more effectively, and building a service organization that can scale. The Senior Manager will use customer feedback, operational data, and frontline insights to identify opportunities, solve recurring problems, and partner across the organization to improve workflows, enable smarter technology and automation, and create better experiences for both customers and employees.

Lead exceptional customer experiences. Build smarter ways of working. Shape a service organization that is responsive, scalable, and easier for customers and employees to navigate.

What will you be doing?

Lead and evolve day-to-day Customer Service operations, ensuring customer interactions are handled efficiently, accurately, professionally, and within established service levels, while continuously looking for ways to make the experience simpler and more effective.
Establish clear performance expectations and operating routines that drive customer focus, productivity, responsiveness, quality, and accountability, while challenging routines that create unnecessary complexity or manual work.
Own and monitor key operational KPIs, including service levels, response times, adherence, productivity, volumes, customer outcomes, and other measures that demonstrate the health and effectiveness of the operation.
Lead the management and resolution of complex customer issues and escalations, ensuring appropriate ownership, timely resolution, thoughtful communication, and a strong focus on customer outcomes.
Act as a customer advocate by identifying trends in customer feedback, dissatisfaction, and escalations and ensuring the voice of the customer is reflected in operational priorities and decisions.
Analyze customer and operational data to identify recurring issues, performance gaps, and opportunities to simplify the experience, improve decision making, and reduce avoidable customer and employee effort.
Partner with Operational Experience & Process Design, Technology, Product, Analytics, and other teams to translate frontline pain points into practical technology, automation, workflow, and experience improvements.
Identify opportunities to leverage technology, automation, self-service, and data to improve the customer experience, reduce manual effort, and enable frontline teams to focus on higher-value customer interactions.
Ensure new tools, technologies, processes, initiatives, and ways of working are effectively implemented within Customer Service, with strong frontline readiness, adoption, accountability, and performance monitoring.
Establish strong performance management and coaching routines that develop leaders and frontline associates, strengthen capability, address performance gaps, and create a culture of ownership and continuous learning.
Lead workforce and capacity management in partnership with relevant teams, balancing customer demand, staffing, productivity, occupancy, service levels, and employee experience.
Ensure appropriate operational controls, policies, procedures, and governance are followed, identifying risks and control gaps and taking action to protect customers and the business.
Build strong relationships across Operations, Risk, Compliance, Product, Analytics, and Technology to solve customer problems and improve how work flows across the organization.
Continuously challenge how Customer Service operates, identifying opportunities to simplify work, remove customer and employee friction, automate manual activity, and build a more efficient and scalable service organization.
Build, lead, and develop a high-performing service leadership team, creating a culture of customer obsession, accountability, curiosity, coaching, problem solving, and continuous improvement.

What experience do you have?

5–10 years of experience in customer service, customer experience, contact centre operations, business transformation, technology-enabled operations, financial services, lending, or a related environment.
Demonstrated experience leading people leaders and frontline teams, with a strong track record of coaching, developing talent, and building high-performing teams.
Strong understanding of customer service and contact centre operations, including service levels, productivity, workforce management, customer experience, and performance management, combined with experience redesigning workflows, improving processes, and modernizing how service organizations operate.
Experience partnering with Technology, Product, Analytics, or similar teams to translate business and customer problems into technology, automation, workflow, or digital solutions.
Experience implementing or improving customer service technologies, automation, self-service, workflow tools, or other technology-enabled solutions is strongly preferred.
Demonstrated experience managing complex customer issues and escalations with sound judgment, empathy, and a strong focus on customer outcomes.
Strong communication, influencing, and stakeholder management skills, including the ability to work effectively with senior leaders and cross-functional partners.
Experience in financial services, lending, customer operations, or a regulated environment is an asset, with an understanding of regulatory, risk, and customer protection requirements.
Post-secondary education in Business, Operations, Customer Experience, Technology, or a related field is preferred.

We offer a Flexible Work Program that provides you the ability to work three days onsite per week, from our Mississauga office.

Internal Applicants: please apply through the link and provide written endorsement from your current manager.

$120,750.00 – $155,250.00 CAD (includes base salary and bonus)

We’re committed to attracting and rewarding top talent. Our compensation ranges are thoughtfully designed to reflect market competitiveness, internal equity, and the experience and impact each candidate brings to the role.

At goeasy, we believe transparency fosters trust - and that rewarding performance with fair, competitive pay and meaningful growth opportunities is key to our success.

Should your total compensation expectations fall above the posted range, we still encourage you to apply. If selected for an interview, you’ll have the opportunity to discuss this with our recruitment team, as there may be flexibility based on your background and overall fit. Total compensation includes base salary and bonus.

This posting is for an existing vacancy within our team.

Why should you work for goeasy?

Financial Benefits

In keeping with our mission to create better tomorrows for our employees, each year goeasy commits to continuously enhancing its total rewards. Here are some of the perks we offer:

RRSP matching and Employee Share Purchase Plan programs.
Annual bonus that rewards your hard work and dedication.
Employee discounts on furniture, electronics, and appliances.
MAT & PAT leave top-up.
Expand your financial knowledge through engaging Financial Literacy Learning opportunities.

Health And Lifestyle

Enjoy company-paid volunteer days to give back to the community.
Access 24/7 healthcare with Virtual Doctor Appointments.
Personalize your benefits with a flexible modular benefits package.
Stay fit and energized with exclusive access to our on-site private gym at our head office.

Employee Perks

Fuel your growth with the Tuition Assistance Program.
Double the impact of your generosity with Company Matched Charitable Donations.
Internal development training programs and platforms including job-specific training, career coaching, leadership excellence, mentorship, and many others.
Enjoy a state-of-the-art office space with perks like a games room, a healthy snack program, a fitness studio, free gated parking, and more!

Diversity, Inclusion, And Equal Opportunity Employment

At goeasy, we believe that we can only be the best when people are able to bring their best selves to work every day. goeasy is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. As an equal opportunity employer, we are committed to providing accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process. Please let the talent acquisition team know if you require an accommodation during any aspect of the recruitment process and we will work with you to address your needs. 

Additional Information

All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire. We thank all interested applicants; however, we will only be contacting those for interview who possess the skills and qualifications outlined above.

Apply on LinkedIn About employer

More about this job

Responsibilities

Lead and develop Customer Service operations and leadership teams, managing service performance, workforce capacity, escalations, customer outcomes, and operational controls. Use customer feedback and operational data to simplify workflows, implement technology and automation improvements, and partner across the organization to build a scalable service operation.

Requirements

Requires 5–10 years of relevant experience, including leading people leaders and frontline teams, managing contact centre performance, and improving workflows and processes. Candidates should have experience partnering with technology, product, or analytics teams, strong communication and stakeholder skills, and sound judgment in resolving complex customer issues; financial services experience and post-secondary education are preferred.

Skills

Customer Service Operations
Contact Centre Operations
People Leadership
Performance Management
Workforce Management
Customer Experience
Operational KPI Management
Process Improvement
Workflow Redesign
Automation
Self-Service Solutions
Data Analysis
Escalation Management
Stakeholder Management
Change Implementation
Risk and Compliance

Benefits

RRSP Matching
Employee Share Purchase Plan
Annual Bonus
Employee Discounts
Maternity and Parental Leave Top-Up
Financial Literacy Learning
Company-Paid Volunteer Days
Virtual Doctor Appointments
Flexible Benefits Package
On-Site Gym
Tuition Assistance
Matched Charitable Donations
Internal Development and Training Programs
Career Coaching
Mentorship
Free Gated Parking
Healthy Snacks

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Contact Centre Operations
Customer Experience
Financial Services
Consumer Lending
Service Levels
Response Times
Productivity
Workforce Management
Capacity Management
Operational KPIs
Performance Management
Customer Feedback
Escalation Management
Process Design
Workflow Improvement
Automation
Self-Service
Technology Implementation
Data Analysis
Frontline Readiness
Risk Management
Compliance
Customer Protection
Continuous Improvement
Stakeholder Management
Leadership Development

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Work requirements

Jobs in Canada