Jobs in Canada

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SD
Assistant Front Store Manager, Hourly Full Time Flexible Shifts
Shoppers Drug Mart
Vancouver, BC
- Full-time
Maintains Store Standards to optimize customer experience, drive customer traffic, and positively impact store profitability
Added just now
OE
Senior Associate, Mod Project Manager
Otis Elevator Co.
Mississauga, ON
- Full-time
Otis Elevator Company is seeking a highly motivated Modernization Project Manager to oversee and coordinate activities across multiple modernization installation projects for an existing…
Added just now
LC
Pharmacy Manager
Loblaw Companies Limited
Toronto, ON
- Full-time
…who are passionate about providing an exceptional shopping experience for our Pharmacy customers and delighting them every step of the way! We can offer progressive careers, comprehensive…
Added 15 mins ago
OT
Partenaire d’Affaires en Ressources Humaines / Human Resources Business Partner
OPAL-RT TECHNOLOGIES India Pvt. Ltd.
Montreal, QC
- Other
Vous avez développé une solide expérience en gestion des ressources humaines dans des contextes de transformation organisationnelle? Vous êtes un joueur proactif possédant un leadership…
Added 15 mins ago
A
Manager of Renewals, SMB
Ashby
Canada
- Full-time
…building a team that takes pride in delivering exceptional customer experiences while also protecting the long-term health of the business, and I am excited to be hiring a Manager of…
Added 30 mins ago
GL
Senior Manager, Customer Service Operations
goeasy Ltd.
Mississauga, ON
- Full-time
The Senior Manager, Customer Service Operations is responsible for leading the frontline service organization while helping shape how Customer Service evolves as goeasy grows. This role…
Added 30 mins ago
SG
Fulfillment and Returns Grading Associate
Swatch Group
Brampton, ON
- Full-time
Product Customization & Preparation: Perform product engraving and customization services according to customer specifications. Complete strap sizing and adjustments while ensuring product…
Added 30 mins ago
I
Manager 3, Software Development - CAN Tax Content Development
Intuit
Toronto, ON
- Full-time
Come join the CG-PD Tax Development team as a Manager 3, Software Development. CG-PD Tax Content delivers world class tax compliance and experiences to consumers and tax pros in the US and…
Added 30 mins ago
K
Payroll Specialist
Kinectrics
Toronto, ON
- Full-time
Salary Range: $75,000-$85,000 annual. Exact compensation may vary depending on the individual experience and qualifications of each candidate. Applicants with greater or less than the…
Added 30 mins ago
K
Technical Support Technician
Kezber
Brossard, QC
- Full-time
At Kezber, we believe the best solutions come from a deep understanding of our clients' needs and exceptional customer service. As a member of our technical support team, you will play an…
Added 30 mins ago
GL
Director, Operational Experience & Process Design
goeasy Ltd.
Mississauga, ON
- Full-time
You think like a product builder and an operator - curious about the customer experience, practical about execution, and disciplined about risk.
Added 30 mins ago
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Regional Delivery Manager
Skip
Toronto, ON
- Full-time
Passionate about the courier, customer and partner experience
Added 30 mins ago
SR
Technician - Level 2
Sunbelt Rentals, Inc.
Hamilton, ON
- Full-time
Related experience may include: Shop Mechanic, Mechanic, Technician, Service Foreman, Service Manager, Shop Manager, Mechanic Supervisor, Technician Supervisor, Lead Mechanic, Lead…
Added 1 hour ago
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Manager, Program Operations
Cantrav
Quebec, QC
- Full-time
Thorough, detail-oriented, and experienced, the Program Manager, Operations is responsible for the successful planning, coordination, and execution of group programs across the destinations…
Added 1 hour ago
TH
Merchandising Execution Associate Part Time - 7038 Brandon
The Home Depot Canada
Brandon, MB
- Part-time
…organization, and display/signage maintenance designed to enhance the customer experience. MEAs execute merchandising strategies and ensure product is displayed correctly to drive sales and…
Added 1 hour ago
CC
Carroll County Public Library - Assistant Branch Manager
Carroll County, Virginia
ON · Regional Municipality of York, ON
- Full-time
Requirements: Bachelor’s degree or equivalent education & experience, ability to lift 25 pounds; FT 40 hrs/wk, some evening & Sat (9:30am-2pm) hrs. required. Library, computer, & customer…
Added 1 hour ago
TH
Associé(e) aux ventes Plomberie électricité - Temps plein
The Home Depot Canada
Saint-Constant, QC · St Constant, QC
- Full-time
…in this position know how to greet, engage, and thank every customer in their department and know how to provide basic service in adjacent departments. Sales Associates are focused on…
Added 1 hour ago
TH
Overnight Freight Team Associate Part Time - MILTON
The Home Depot Canada
Milton, ON
- Part-time
…create a pleasant and safe shopping environment, and providing customer service as required by customer demand. In addition, most Freight Team Associates operate reach trucks, forklifts and…
Added 1 hour ago
MI
Pastry Chef
Marriott International
Vancouver, BC
- Full-time
High school diploma or GED; 4 years experience in the culinary, food and beverage, or related professional area.
Added 1 hour ago
MI
Assistant Manager Food & Beverage Operations
Marriott International
Quebec, QC
- Full-time
High school diploma or GED; 3 years experience in the food and beverage, culinary, or related professional area.
Added 1 hour ago
TH
Merchandising Execution Associate Full Time - 7086 Winnipeg Southwest
The Home Depot Canada
Winnipeg, MB
- Full-time
…organization, and display/signage maintenance designed to enhance the customer experience. MEAs execute merchandising strategies and ensure product is displayed correctly to drive sales and…
Added 1 hour ago
TH
Plumbing Sales Part Time - MISSISSAUGA W
The Home Depot Canada
Mississauga, ON
- Part-time
…in this position know how to greet, engage, and thank every customer in their department and know how to provide basic service in adjacent departments. Sales Associates are focused on…
Added 1 hour ago
TH
Overnight Freight Associate Part Time - OAKVILLE
The Home Depot Canada
Oakville, ON
- Part-time
…create a pleasant and safe shopping environment, and providing customer service as required by customer demand. In addition, most Freight Team Associates operate reach trucks, forklifts and…
Added 1 hour ago
TH
Senior Financial Analyst, Hardlines
The Home Depot Canada
Toronto, ON
- Full-time
A Bachelor's degree or Equivalent Work Experience
Added 1 hour ago
TH
Lumber Sales Full Time - TORONTO YORKDALE
The Home Depot Canada
Toronto, ON
- Full-time
…in this position know how to greet, engage, and thank every customer in their department and know how to provide basic service in adjacent departments. Sales Associates are focused on…

goeasy Ltd.

Senior Manager, Customer Service Operations

Mississauga, ON, Canada

Full-time

Apply on LinkedIn About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 10, 2026
Posting language: English
Posted: Nov 10, 2026

Original job description

Join one of Canada’s fastest-growing companies and be part of something extraordinary – welcome to goeasy! At goeasy, our people and culture are at the heart of everything we do, and we’re proud to be recognized for it. We’ve earned prestigious accolades such as Waterstone Canada’s Most Admired Corporate Cultures, Canada’s Top Growing Companies, and the TSX30, highlighting us as one of the top performers on the TSX. We’re also honoured to be named a Greater Toronto Top Employer and recognized by Great Place to Work® as having the Best Workplaces for Women & Most Trusted Executive Teams, and included on TIME Magazine’s 2025 list of Canada’s Best Companies.  These honours reflect our commitment to fostering an inclusive, high-performance culture where talent thrives and innovation drives us forward.

As one of Canada’s leading alternative consumer lenders, we’re passionate about helping everyday Canadians create a brighter future. Our vision is to provide a path to a better tomorrow, today. We offer a full range of products, including non-prime leasing, unsecured and secured loans, and point-of-sale financing through easyhome, easyfinancial, and LendCare.

If you're seeking an exciting, high-growth environment where your contributions truly matter, we want to hear from you! Join us, and together, let's create a future of financial empowerment.

The Senior Manager, Customer Service Operations is responsible for leading the frontline service organization while helping shape how Customer Service evolves as goeasy grows. This role combines strong people leadership and operational discipline with a focus on simplifying how work gets done, using data and technology more effectively, and building a service organization that can scale. The Senior Manager will use customer feedback, operational data, and frontline insights to identify opportunities, solve recurring problems, and partner across the organization to improve workflows, enable smarter technology and automation, and create better experiences for both customers and employees.

Lead exceptional customer experiences. Build smarter ways of working. Shape a service organization that is responsive, scalable, and easier for customers and employees to navigate.

What will you be doing?

Lead and evolve day-to-day Customer Service operations, ensuring customer interactions are handled efficiently, accurately, professionally, and within established service levels, while continuously looking for ways to make the experience simpler and more effective.
Establish clear performance expectations and operating routines that drive customer focus, productivity, responsiveness, quality, and accountability, while challenging routines that create unnecessary complexity or manual work.
Own and monitor key operational KPIs, including service levels, response times, adherence, productivity, volumes, customer outcomes, and other measures that demonstrate the health and effectiveness of the operation.
Lead the management and resolution of complex customer issues and escalations, ensuring appropriate ownership, timely resolution, thoughtful communication, and a strong focus on customer outcomes.
Act as a customer advocate by identifying trends in customer feedback, dissatisfaction, and escalations and ensuring the voice of the customer is reflected in operational priorities and decisions.
Analyze customer and operational data to identify recurring issues, performance gaps, and opportunities to simplify the experience, improve decision making, and reduce avoidable customer and employee effort.
Partner with Operational Experience & Process Design, Technology, Product, Analytics, and other teams to translate frontline pain points into practical technology, automation, workflow, and experience improvements.
Identify opportunities to leverage technology, automation, self-service, and data to improve the customer experience, reduce manual effort, and enable frontline teams to focus on higher-value customer interactions.
Ensure new tools, technologies, processes, initiatives, and ways of working are effectively implemented within Customer Service, with strong frontline readiness, adoption, accountability, and performance monitoring.
Establish strong performance management and coaching routines that develop leaders and frontline associates, strengthen capability, address performance gaps, and create a culture of ownership and continuous learning.
Lead workforce and capacity management in partnership with relevant teams, balancing customer demand, staffing, productivity, occupancy, service levels, and employee experience.
Ensure appropriate operational controls, policies, procedures, and governance are followed, identifying risks and control gaps and taking action to protect customers and the business.
Build strong relationships across Operations, Risk, Compliance, Product, Analytics, and Technology to solve customer problems and improve how work flows across the organization.
Continuously challenge how Customer Service operates, identifying opportunities to simplify work, remove customer and employee friction, automate manual activity, and build a more efficient and scalable service organization.
Build, lead, and develop a high-performing service leadership team, creating a culture of customer obsession, accountability, curiosity, coaching, problem solving, and continuous improvement.

What experience do you have?

5–10 years of experience in customer service, customer experience, contact centre operations, business transformation, technology-enabled operations, financial services, lending, or a related environment.
Demonstrated experience leading people leaders and frontline teams, with a strong track record of coaching, developing talent, and building high-performing teams.
Strong understanding of customer service and contact centre operations, including service levels, productivity, workforce management, customer experience, and performance management, combined with experience redesigning workflows, improving processes, and modernizing how service organizations operate.
Experience partnering with Technology, Product, Analytics, or similar teams to translate business and customer problems into technology, automation, workflow, or digital solutions.
Experience implementing or improving customer service technologies, automation, self-service, workflow tools, or other technology-enabled solutions is strongly preferred.
Demonstrated experience managing complex customer issues and escalations with sound judgment, empathy, and a strong focus on customer outcomes.
Strong communication, influencing, and stakeholder management skills, including the ability to work effectively with senior leaders and cross-functional partners.
Experience in financial services, lending, customer operations, or a regulated environment is an asset, with an understanding of regulatory, risk, and customer protection requirements.
Post-secondary education in Business, Operations, Customer Experience, Technology, or a related field is preferred.

We offer a Flexible Work Program that provides you the ability to work three days onsite per week, from our Mississauga office.

Internal Applicants: please apply through the link and provide written endorsement from your current manager.

$120,750.00 – $155,250.00 CAD (includes base salary and bonus)

We’re committed to attracting and rewarding top talent. Our compensation ranges are thoughtfully designed to reflect market competitiveness, internal equity, and the experience and impact each candidate brings to the role.

At goeasy, we believe transparency fosters trust - and that rewarding performance with fair, competitive pay and meaningful growth opportunities is key to our success.

Should your total compensation expectations fall above the posted range, we still encourage you to apply. If selected for an interview, you’ll have the opportunity to discuss this with our recruitment team, as there may be flexibility based on your background and overall fit. Total compensation includes base salary and bonus.

This posting is for an existing vacancy within our team.

Why should you work for goeasy?

Financial Benefits

In keeping with our mission to create better tomorrows for our employees, each year goeasy commits to continuously enhancing its total rewards. Here are some of the perks we offer:

RRSP matching and Employee Share Purchase Plan programs.
Annual bonus that rewards your hard work and dedication.
Employee discounts on furniture, electronics, and appliances.
MAT & PAT leave top-up.
Expand your financial knowledge through engaging Financial Literacy Learning opportunities.

Health And Lifestyle

Enjoy company-paid volunteer days to give back to the community.
Access 24/7 healthcare with Virtual Doctor Appointments.
Personalize your benefits with a flexible modular benefits package.
Stay fit and energized with exclusive access to our on-site private gym at our head office.

Employee Perks

Fuel your growth with the Tuition Assistance Program.
Double the impact of your generosity with Company Matched Charitable Donations.
Internal development training programs and platforms including job-specific training, career coaching, leadership excellence, mentorship, and many others.
Enjoy a state-of-the-art office space with perks like a games room, a healthy snack program, a fitness studio, free gated parking, and more!

Diversity, Inclusion, And Equal Opportunity Employment

At goeasy, we believe that we can only be the best when people are able to bring their best selves to work every day. goeasy is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. As an equal opportunity employer, we are committed to providing accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process. Please let the talent acquisition team know if you require an accommodation during any aspect of the recruitment process and we will work with you to address your needs. 

Additional Information

All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire. We thank all interested applicants; however, we will only be contacting those for interview who possess the skills and qualifications outlined above.

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More about this job

Responsibilities

Lead and develop Customer Service operations and leadership teams, managing service performance, workforce capacity, escalations, customer outcomes, and operational controls. Use customer feedback and operational data to simplify workflows, implement technology and automation improvements, and partner across the organization to build a scalable service operation.

Requirements

Requires 5–10 years of relevant experience, including leading people leaders and frontline teams, managing contact centre performance, and improving workflows and processes. Candidates should have experience partnering with technology, product, or analytics teams, strong communication and stakeholder skills, and sound judgment in resolving complex customer issues; financial services experience and post-secondary education are preferred.

Skills

Customer Service Operations
Contact Centre Operations
People Leadership
Performance Management
Workforce Management
Customer Experience
Operational KPI Management
Process Improvement
Workflow Redesign
Automation
Self-Service Solutions
Data Analysis
Escalation Management
Stakeholder Management
Change Implementation
Risk and Compliance

Benefits

RRSP Matching
Employee Share Purchase Plan
Annual Bonus
Employee Discounts
Maternity and Parental Leave Top-Up
Financial Literacy Learning
Company-Paid Volunteer Days
Virtual Doctor Appointments
Flexible Benefits Package
On-Site Gym
Tuition Assistance
Matched Charitable Donations
Internal Development and Training Programs
Career Coaching
Mentorship
Free Gated Parking
Healthy Snacks

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Contact Centre Operations
Customer Experience
Financial Services
Consumer Lending
Service Levels
Response Times
Productivity
Workforce Management
Capacity Management
Operational KPIs
Performance Management
Customer Feedback
Escalation Management
Process Design
Workflow Improvement
Automation
Self-Service
Technology Implementation
Data Analysis
Frontline Readiness
Risk Management
Compliance
Customer Protection
Continuous Improvement
Stakeholder Management
Leadership Development

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Work requirements

Jobs in Canada