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Added 29 mins ago
AC
Senior Manager, Supply Chain
Aston Carter
Markham, ON
- $170,000 to $225,000 CAD / year
- Full-time
Align and collaborate closely with Engineering, Construction, Finance, Legal, Project Controls, Owners, and suppliers to ensure integrated project delivery.
Added 1 hour ago
V
Senior Roster Coordinator South and East Region
VMCH
Mulgrave, NS
- Full-time
As the Senior Roster Coordinator, you will lead and support a team of Roster Coordinators to ensure efficient, accurate, and responsive rostering services for clients in the community. You…
Added 2 hours ago
HT
Financial Manager - PLM (Product Line Mgmt)
Husky Technologies
Bolton, ON
- Full-time
We are looking for a high-impact Finance Manager FP&A to act as a true business partner to our Product Line leadership team.
Added 2 hours ago
CO
Manager, Talent Acquisition
Capital One
Toronto, ON
- Full-time
Reporting to the Senior Manager, Talent Acquisition and as a pivotal member of the Talent Acquisition leadership team, you will coach and lead recruiting professionals from sourcing top…
Added 3 hours ago
Senior Financial Analyst
Rogers Communications
Brampton, ON
The Senior Financial Analyst position will be part of the Technology Finance Team, focusing on supporting the Wireless CAPEX portfolio. Reporting to the Senior Manager, Technology Finance…
Added 3 hours ago
Manager, Finance
Rogers Communications
Toronto, ON
We are currently seeking a high performing Finance Manager, Financial Planning & Analysis, to join the Customer Experience Finance team. This role will report into the Senior Finance…
Added 6 hours ago
AC
Senior Manager, Canadian Corporate Tax
ACCA Careers
Markham, ON
- Full-time
Make an impact with our Tax team as a Senior Manager. This diverse team of professionals delivers customized tax strategies within a complex and dynamic regulatory framework. As a trusted…
Added 6 hours ago
TE
Commercial Finance Manager
TRIPLE EIGHT TRANSPORT INC.
Abbotsford, BC
- $100,000 to $110,000 CAD / year
We are seeking a Commercial Finance Manager with strong financial expertise, analytical capabilities, strategic business acumen, and a solution-oriented mindset. This role will drive…
Added 6 hours ago
FO
Senior Manager, Client and Funding Services - Net Zero Acceleration
Federation of Canadian Municipalities
Ottawa, ON · Hybrid - Ottawa
- Full-time
Reporting to the Director, Client and Funding Services (CFS), the Senior Manager, CFS is responsible for functional and strategic leadership, planning activities and management of all…
Added 7 hours ago
CM
Campaign Manager
Curiocity Media Group
Toronto, ON
- Full-time
The Campaign Manager is the operational backbone of a branded campaign at CMG Labs, owning it end-to-end from contract confirmation through post-campaign reporting. This role suits someone…
Added 8 hours ago
MC
Manager – Banking Cloud & Platform Engineering (35857)
Myticas Consulting
Toronto, ON
- Full-time
Manager – Banking Cloud & Platform Engineering
Added 9 hours ago
BT
Standards and Training Specialist
Baker Tilly Canada
Peterborough, ON
- Full-time
Reporting to the Manager of Professional Standards and Training, this role plays a key part in supporting the professional development of our assurance team and upholding our commitment to…
Added 11 hours ago
L
Murex Environment and Configuration Manager
Luxoft
Canada
- Full-time
Whether you possess a background in finance, technology or Mathematics, your experience in the capital markets industry would be of high interest to us.
Added 13 hours ago
AE
Finance Manager
AppleOne Employment Services
Toronto, ON
- $130,000 to $140,000 CAD / year
- Full-time
Seeking an experienced and commercially minded Finance Manager to join a growing Consumer Packaged Goods (CPG) organization in Toronto.
Added 13 hours ago
SA
Senior Financial Analyst
STAN AI
Toronto, ON · North York, ON
- $90,000 to $105,000 USD / year
- Full-time
Strategic Finance: Identify cost-saving opportunities and support business case evaluation for major investments and capital-allocation decisions.
Added 15 hours ago
SA
Senior Multi-unit Restaurant Operations Leader
SSP America
Richmond, BC
- Full-time
Join Our Team as a Senior Operations Manager – Food & Beverage!
Added 1 day ago
FH
Manager, General Accounting
Fraser Health
New Westminster, BC
- Full-time
…your passion and expertise to this exciting General Accounting Manager position supporting the operational and strategic needs of Fraser Health by planning, implementing, and evaluating…
Added 1 day ago
K
Project Manager, Audit Quality
KPMG
Oakville, ON · Toronto, ON · Vaughan, ON · ON
- Full-time
The Audit Quality function, department of professional practice is looking for a Project Manager, Audit Quality to provide administrative, operational, and project coordination. The team…
Added 1 day ago
BT
Senior Manager Level 3
Baker Tilly Canada
Owen Sound, ON
- Full-time
We are looking for a Senior Manager Level 3 to join our team - a role where your expertise will drive meaningful outcomes and your ambition will help shape what comes next. Here, you’ll…
Added 1 day ago
BT
Standards and Training Specialist
Baker Tilly Canada
Peterborough, ON
- Full-time
Reporting to the Manager of Professional Standards and Training, this role plays a key part in supporting the professional development of our assurance team and upholding our commitment to…
Added 1 day ago
N
Senior Product Manager
nesto
Montreal, QC
- Full-time
We're looking for a Senior Product Manager to lead 0→1 product development on one of nesto's most strategic bets. In this role, you'll own the vision, roadmap, and execution for a new…
Added 1 day ago
NB
Chief Functionnal Analyst MCP Client Domain
National Bank of Canada
Montreal, QC
- Full-time
You are part of the MCP - Master Client Profile team with 70 colleagues and you report to the Senior Manager. Our team stands out for its level of maturity, experience and knowledge of the…
Added 1 day ago
NB
Senior Analyst Custody Invoicing
National Bank of Canada
Toronto, ON
- Full-time
A career as a Senior Analyst, Custody Invoicing within the Custody Operations team at National Bank Trust means acting as a subject matter expert in custody operations and supporting…
Added 1 day ago
NB
Senior Manager Commercial Credit
National Bank of Canada
Montreal, QC
- Full-time
a senior commercial credit manager in the Credit Risk team at National
Added 1 day ago
BC
Senior DB2 DBA
BMO Capital Markets
Toronto, ON
- Full-time
We are looking for a Senior Database Administrator (Db2 z/OS) to join our Mainframe Platform & Application Services team. In this role, you'll help design, optimize, and support the…

goeasy Ltd.

Senior Manager, Underwriting (Operations, Change Management, Process Improvement)

Mississauga, ON, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: Nov 18, 2026
Experience: 5–10 years of experience in financial services, lending operations, credit adjudication, underwriting, or a related operational environment.
Posting language: English
Posted: Oct 19, 2026

Original job description

Join one of Canada’s fastest-growing companies and be part of something extraordinary – welcome to goeasy! At goeasy, our people and culture are at the heart of everything we do, and we’re proud to be recognized for it. We’ve earned prestigious accolades such as Waterstone Canada’s Most Admired Corporate Cultures, Canada’s Top Growing Companies, and the TSX30, highlighting us as one of the top performers on the TSX. We’re also honoured to be named a Greater Toronto Top Employer and recognized by Great Place to Work® as having the Best Workplaces for Women & Most Trusted Executive Teams, and included on TIME Magazine’s 2025 list of Canada’s Best Companies.  These honours reflect our commitment to fostering an inclusive, high-performance culture where talent thrives and innovation drives us forward.

As one of Canada’s leading alternative consumer lenders, we’re passionate about helping everyday Canadians create a brighter future. Our vision is to provide a path to a better tomorrow, today. We offer a full range of products, including non-prime leasing, unsecured and secured loans, and point-of-sale financing through easyhome, easyfinancial, and LendCare.

If you're seeking an exciting, high-growth environment where your contributions truly matter, we want to hear from you! Join us, and together, let's create a future of financial empowerment.

Lead operational excellence. Drive underwriting performance. Build a high-performing loan processing organization focused on customer outcomes, quality, efficiency, and continuous improvement.

The Senior Manager, Underwriting Operations is responsible for leading the day-to-day operations of the Central Loan Approval Office (CLAO) Unsecured Loan Processing team. This role combines strong people leadership, operational management, underwriting expertise, performance management, change leadership, and process improvement. The Senior Manager will use operational data, business insights, and frontline feedback to identify opportunities, improve processes, strengthen decision quality, and drive exceptional customer and business outcomes.

What will you be doing?

Lead and oversee day-to-day unsecured loan processing operations, ensuring loan applications are reviewed, adjudicated, and processed accurately, efficiently, consistently, and within established service levels and operational expectations.
Establish clear performance expectations, operating routines, and accountability measures that drive productivity, quality, service levels, responsiveness, risk management, and operational excellence.
Own and monitor key operational KPIs, including service levels, queue management, turnaround times, productivity, quality, volumes and staffing effectiveness.
Provide leadership and direction during periods of heightened demand, ensuring priorities are effectively managed and resources are aligned to business needs.
Lead workforce planning, staffing, scheduling, and capacity management activities to balance workload demands, employee experience, service delivery, and operational performance.
Analyze operational data, workflow performance, and underwriting trends to identify root causes, performance gaps, risks, and opportunities to improve processing efficiency and decision quality.
Partner with the Director, Underwriting and cross-functional stakeholders to identify and implement enhancements to underwriting guidelines, policies, procedures, and operational controls.
Collaborate with Retail Operations, Regional Managers, Indirect Lending partners, Risk, Compliance, Analytics, Technology, and other business teams to address operational challenges and improve customer experiences.
Act as an operational advocate by identifying recurring friction points, frontline challenges, and feedback and ensuring insights are translated into meaningful process, workflow, and experience improvements.
Lead and deliver complex initiatives from concept through implementation, ensuring strong planning, execution, stakeholder alignment, communication, and measurable business outcomes.
Ensure new policies, procedures, initiatives, technologies, and operational changes are effectively implemented with clear communication, readiness planning, performance monitoring, and accountability.
Generate and leverage operational reporting that provides visibility into team performance, productivity, quality, efficiency, and overall business results while supporting continuous improvement efforts.
Ensure appropriate operational controls, risk management practices, policies, and governance requirements are consistently followed to protect customers and the business.
Build, lead, and develop a high-performing management team, creating a culture of accountability, collaboration, engagement, coaching, continuous learning, and performance excellence.
Champion operational excellence by identifying opportunities to improve performance, streamline workflows, eliminate inefficiencies, and build a scalable and effective loan processing organization.

What experience do you have?

5–10 years of experience in financial services, lending operations, credit adjudication, underwriting, or a related operational environment.
Proven operational leader with experience leading people leaders, developing talent, creating accountability, and building engaged, high-performing teams.
Strong knowledge of unsecured lending, underwriting processes, credit policies, operational controls, and risk management.
Strategic and detail-oriented, with the ability to balance longer-term priorities with day-to-day execution in a fast-paced, high-volume environment.
Experience managing service levels, workflows, productivity, quality, and overall operational performance, with a focus on disciplined execution and continuous improvement.
Strong analytical and problem-solving skills, with the ability to use data, trends, KPIs, and operational insights to identify root causes and drive sustainable improvements.
Demonstrated ability to lead through change, manage competing priorities, and bring structure and clarity to complex operational environments.
Strong collaborator and communicator who can build relationships and influence stakeholders across functions and at senior levels.
Experience leading cross-functional projects, process improvements, operational transformations, automation, or digital transformation initiatives.
Contact centre or centralized operations leadership experience is preferred.

We offer a Flexible Work Program that provides you the ability to work three days onsite per week, from our Mississauga office.

Internal Applicants: please apply through the link and provide written endorsement from your current manager.

$103,500.00 – $126,500.00 CAD (includes base salary and bonus)

We’re committed to attracting and rewarding top talent. Our compensation ranges are thoughtfully designed to reflect market competitiveness, internal equity, and the experience and impact each candidate brings to the role.

At goeasy, we believe transparency fosters trust - and that rewarding performance with fair, competitive pay and meaningful growth opportunities is key to our success.

Should your total compensation expectations fall above the posted range, we still encourage you to apply. If selected for an interview, you’ll have the opportunity to discuss this with our recruitment team, as there may be flexibility based on your background and overall fit. Total compensation includes base salary and bonus.

This posting is for an existing vacancy within our team.

Why should you work for goeasy?

Financial Benefits

In keeping with our mission to create better tomorrows for our employees, each year goeasy commits to continuously enhancing its total rewards. Here are some of the perks we offer:

RRSP matching and Employee Share Purchase Plan programs.
Annual bonus that rewards your hard work and dedication.
Employee discounts on furniture, electronics, and appliances.
MAT & PAT leave top-up.
Expand your financial knowledge through engaging Financial Literacy Learning opportunities.

Health And Lifestyle

Enjoy company-paid volunteer days to give back to the community.
Access 24/7 healthcare with Virtual Doctor Appointments.
Personalize your benefits with a flexible modular benefits package.
Stay fit and energized with exclusive access to our on-site private gym at our head office.

Employee Perks

Fuel your growth with the Tuition Assistance Program.
Double the impact of your generosity with Company Matched Charitable Donations.
Internal development training programs and platforms including job-specific training, career coaching, leadership excellence, mentorship, and many others.
Enjoy a state-of-the-art office space with perks like a games room, a healthy snack program, a fitness studio, free gated parking, and more!

Diversity, Inclusion, And Equal Opportunity Employment

At goeasy, we believe that we can only be the best when people are able to bring their best selves to work every day. goeasy is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. As an equal opportunity employer, we are committed to providing accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process. Please let the talent acquisition team know if you require an accommodation during any aspect of the recruitment process and we will work with you to address your needs. 

Additional Information

All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire. We thank all interested applicants; however, we will only be contacting those for interview who possess the skills and qualifications outlined above.

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More about this job

Responsibilities

Lead day-to-day unsecured loan processing operations, managing service levels, staffing, performance, quality, risk controls, and the development of a high-performing management team. Use operational data and frontline feedback to improve workflows and decision quality, and lead cross-functional changes and initiatives that deliver measurable customer and business outcomes.

Requirements

Requires 5–10 years of experience in financial services, lending operations, credit adjudication, underwriting, or a related operational environment, including experience leading people leaders and high-performing teams. Candidates should have strong unsecured lending and risk knowledge, operational and analytical skills, and experience with performance management, change leadership, cross-functional projects, and process improvement; centralized operations or contact centre leadership is preferred.

Skills

Underwriting Operations
Unsecured Lending
Credit Adjudication
People Leadership
Workforce Planning
Capacity Management
Performance Management
KPI Monitoring
Operational Analytics
Process Improvement
Change Management
Risk Management
Stakeholder Collaboration
Project Leadership
Workflow Optimization
Quality Management

Benefits

RRSP Matching
Employee Share Purchase Plan
Annual Bonus
Employee Discounts
Maternity and Parental Leave Top-Up
Financial Literacy Learning
Company-Paid Volunteer Days
Virtual Doctor Appointments
Flexible Benefits Package
On-Site Gym
Tuition Assistance
Matched Charitable Donations
Professional Development and Training
Career Coaching
Leadership Training
Mentorship
Free Gated Parking
Healthy Snacks

Visa sponsorship

Not detected in the job text

Keywords

Unsecured Lending
Underwriting
Credit Adjudication
Loan Processing
Central Loan Approval Office
Operational Excellence
Service Levels
Queue Management
Turnaround Times
Productivity
Quality Assurance
Workforce Planning
Capacity Management
Operational KPIs
Operational Reporting
Root Cause Analysis
Credit Policies
Operational Controls
Risk Management
Process Improvement
Change Management
Workflow Optimization
Automation
Digital Transformation
Cross-Functional Collaboration
Customer Experience
Governance
Performance Management

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