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Added 13 mins ago
Territory Account Manager, B1 (2026-9516)
Johnston Equipment
Calgary, AB
Full-time
A Territory Account Manager is responsible and accountable for the maintenance and development of customer and prospective customer relationships to ensure market growth for the Raymond/BT…
Added 13 mins ago
The Shoe Co. - Supervisor Part-time
DSW Designer Shoe Warehouse
Hamilton, ON
Part-time
As a (Part-time) Supervisor, you will report to the Store Manager and assist in leading the store environment, which fosters inclusivity and diverse customer connections. In this role, you…
Added 13 mins ago
Director, Client Operations Management
CIBC Mellon
Toronto, ON · Greater Toronto Area, Canada
Full-time
Collaborates with senior leadership on strategic planning and business development support.
Added 13 mins ago
Assistant Food Beverage Manager - The Broadview Hotel
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Toronto, ON · Greater Toronto Area, Canada
Full-time
…FOH (front of house) team members with a focus on growth and development through performance evaluations, resolving problems, providing open communication and coaching when…
Added 13 mins ago
Service Delivery Manager
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Added 13 mins ago
Manager, Fund Operation and Tax Distribution
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Reporting to the Assistant Vice President, Fund Operation and Tax Distribution the Manager of Fund Operation and Tax Distribution will be responsible for managing the tax distribution…
Added 13 mins ago
Vendor Manager
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Full-time
…vendor management and work order life-cycle management. The Manager of Vendor Performance and WO Delivery e is accountable for leading a team of coordinators, executing projects, data…
Added 13 mins ago
Material Handler/Counter sales
Emco Corporation: Plumbing, HVAC, Waterworks, Industrial, Irrigation, Fire Protection
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$44,000 to $47,000 CAD / year
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Added 13 mins ago
CLINICAL TEAM OPERATIONS LEADERSHIP - BASE
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As the world’s largest FSP organisation, with over 90 sponsor partnerships, we offer stability, career development and a collaborative environment where your work contributes to the…
Added 13 mins ago
HSE Specialist
ABB
Bromont, QC
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Reporting to the HSE (Health, Safety and Environment) Manager, you will be responsible for promoting occupational health and safety in order to create a healthy and safe work environment…
Added 13 mins ago
Infrastructure Engineer
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…is "investing in our talent" and it considers professional development, specialty training, and career growth among its top priorities to expand team member skillset and continue evolving…
Added 13 mins ago
Wind Technician
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Added 13 mins ago
Manager, Enterprise Risk & Compliance
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Added 13 mins ago
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Develops and recommends strategic plans for Manager review
Added 13 mins ago
Gestionnaire immobilier
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Added 13 mins ago
Communications Manager
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Contract
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Sr. Associate, Digital Activation
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…automated reports that tracks campaign performance and support the development of new…
Added 13 mins ago
DSW: Assistant Manager
DSW Designer Shoe Warehouse
Toronto, ON · Scarborough, ON
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As an Assistant Manager, you will report to the Store Manager and assist in leading the store environment, which fosters inclusivity and diverse customer connections. In this role, you will…
Added 13 mins ago
Assistant Store Manager I
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Added 13 mins ago
Senior Manager Cybersecurity - Governance Risk and Compliance
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$140,000 to $160,000 CAD / year
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We are seeking an experienced Senior Manager, Cybersecurity – Governance, Risk & Compliance (GRC) to provide strategic leadership across the organization's cybersecurity program.
Added 13 mins ago
The Shoe Co. - Store Manager
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As a Store Manager at The Shoe Co., you will report to the District Manager and lead the store environment, which fosters inclusivity and diverse customer connections. In this role, you…
Added 13 mins ago
Store Manager
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Proven leadership abilities, including team development, problem-solving, and decision-making in a fast-paced setting.
Added 14 mins ago
Health Care Aide - Casual
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Reporting to the Director of Care, working under the leadership of a Registered Nurse or Licensed Practical Nurse, the Heath Care Aide assists residents with all activities of daily living…
Added 14 mins ago
Program Manager (Housing Nanaimo)
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The Program Manager will apply leadership and innovation as the life force that sustains, develops and enhances our programs. This position will make a difference by meeting the needs of…

goeasy Ltd.

Team Manager, Collections

Mississauga, ON, Canada

Job type: Full-time
Apply by: Nov 1, 2026
Experience: At least 2 years experience in a leadership role in a contact center setting.
Posting language: English
Posted: Oct 2, 2026

Apply About employer

Applications open in a new tab.

Original job description

Our state-of-the-art contact center is the heartbeat of goeasy - proudly supporting our easyfinancial and easyhome brands across Canada. Join one of the country’s fastest-growing companies and be part of something extraordinary. Welcome to goeasy!

At goeasy, our people and culture are at the heart of everything we do - and we’re proud to be recognized for it. We’ve been named one of Canada’s Top Growing Companies, Greater Toronto Top Employers, and we’re honored to have received Canada’s Most Admired Corporate Cultures award. We’re also certified as a Great Place to Work®, recognized among the Best Workplaces for Women, and celebrated for having one of the Most Trusted Executive Teams, and included on TIME Magazine’s 2025 list of Canada’s Best Companies. These accolades reflect our ongoing commitment to creating an inclusive, high-performance culture where people thrive and innovation leads the way.

Our contact center plays a vital role in supporting over 400 retail locations across the country, helping Canadians reach their personal and financial goals. Through specialized, high-impact teams, we deliver the expert service, care, and support that fuel goeasy’s success.

A day in the life of a Team Manager, Collections:

Lead, coach, and mentor a team of Collectors, fostering a high‑performance culture focused on accountability and continuous improvement.
Oversee and validate accurate timekeeping for the team.
Deliver ongoing training and development to support skill growth and career progression.
Handle and de‑escalate complex customer complaints while maintaining a positive and professional company image.
Conduct monthly one‑on‑one meetings to review performance, provide feedback, and set clear goals.
Prepare and submit accurate daily productivity forecasts for the team.
Compile detailed daily reports to monitor performance, identify trends, and highlight opportunities for improvement.
Address minor policy issues promptly and escalate more serious concerns in line with company procedures.
Consistently meet or exceed individual Key Performance Indicators (KPIs), setting a strong example for the team.
Review accounts to identify potential fraudulent activity and escalate concerns to management as needed.
Support special projects and additional assignments as directed by management.

What We Are Looking For

Strong knowledge of the collections industry, including processes, best practices, and related technologies.
At least 2 years experience in a leadership role in a contact center setting.
Proven track record of success in collections or a comparable role.
Demonstrated ability to lead, motivate, and develop a team to achieve and exceed performance targets.
Excellent organizational skills with a high level of accuracy and attention to detail.
Bilingual proficiency in French is highly desired.

Why work with us?

Leverage our RRSP match and Employee Share Purchase Plan programs. 
State of the art office, with free Company Gym, Games Room
Employee discounts on furniture, electronics, and appliances. 
Access 24/7 healthcare with Virtual Doctor Appointments. 
Personalize your benefits with a customizable package including options for 100% coverage. 
Internal development training programs and platforms including job-specific training, career coaching, leadership excellence, mentorship, and many others. 
Celebrate properly, with your birthday off PAID! Along with 5 personal days and two weeks paid vacation.  
For complete picture of total rewards, please click here.

We are offering a starting salary of $55,000.00/year CAD for this role, plus the opportunity to earn monthly performance bonuses.

We’re committed to attracting and rewarding top talent. Our compensation ranges are thoughtfully designed to reflect market competitiveness, internal equity, and the experience and impact each candidate brings to the role.

At goeasy, we believe transparency fosters trust - and that rewarding performance with fair, competitive pay and meaningful growth opportunities is key to our success.

Should your total compensation expectations fall above the posted range, we still encourage you to apply. If selected for an interview, you’ll have the opportunity to discuss this with our recruitment team, as there may be flexibility based on your background and overall fit.

This posting is for an existing vacancy within our team.

Diversity, Inclusion, and Equal Opportunity Employment: 

 At goeasy, we believe that we can only be the best when people are able to bring their best selves to work every day. goeasy is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. As an equal opportunity employer, we are committed to providing accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process. Please let the talent acquisition team know if you require an accommodation during any aspect of the recruitment process and we will work with you to address your needs. 

 Additional Information: All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire.  

 We thank all interested applicants; however, we will only be contacting those for interview who possess the skills and qualifications outlined above.

Apply About employer

More about this job

Responsibilities

Lead, coach, and develop a team of collectors while monitoring performance, timekeeping, productivity, and adherence to company policies. Resolve complex customer complaints, review accounts for potential fraud, prepare forecasts and reports, and support special projects.

Requirements

Candidates should have strong knowledge of collections processes, best practices, and related technologies, along with at least two years of contact center leadership experience and a proven record in collections or a comparable role. They should be able to motivate and develop a team, meet performance targets, and demonstrate strong organization and attention to detail; French proficiency is highly desired.

Skills

Collections
Team Leadership
Coaching and Mentoring
Performance Management
Customer Complaint Resolution
De-escalation
Training and Development
Timekeeping
Productivity Forecasting
Reporting and Trend Analysis
Policy Compliance
Fraud Detection
Organizational Skills
Attention to Detail
French Bilingualism

Benefits

RRSP Matching
Employee Share Purchase Plan
On-Site Gym
Games Room
Employee Discounts
Virtual Doctor Appointments
Customizable Benefits Package
Paid Birthday Off
Five Personal Days
Two Weeks of Paid Vacation
Monthly Performance Bonuses

Visa sponsorship

Not detected in the job text

Keywords

Collections
Contact Center
Collectors
Team Leadership
Coaching
Mentoring
Performance Targets
Key Performance Indicators
Timekeeping
Training and Development
Customer Complaints
De-escalation
Productivity Forecasting
Daily Reporting
Trend Analysis
Policy Compliance
Fraud Detection
Account Review
Special Projects
French

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