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Added 8 mins ago
Bilingual Business Analyst II - Pharmacy Operations
TELUS
Calgary, AB · Edmonton, AB · Vancouver, BC · Winnipeg, MB · Moncton, NB · St. John's, NL · Halifax, NS · Ottawa, ON · Toronto, ON · Montreal, QC · Quebec, QC
…Canada through innovative technology and exceptional customer support. As a Business Analyst II on our Pharmacy Customer Support team, you'll be the trusted expert helping pharmacy clients…
Added 37 mins ago
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goeasy Ltd.

User Access Management Analyst

Mississauga, ON, Canada

$56,000.00 – $70,000.00 CAD (includes base salary only) · Full-time

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Job details

Pay: $56,000.00 – $70,000.00 CAD (includes base salary only)
Job type: Full-time
Apply by: Nov 27, 2026
Experience: 2–5+ years of experience in User Access Management, Service Desk, or IT Operations.
Posting language: English
Posted: Oct 28, 2026

Original job description

Join one of Canada’s fastest-growing companies and be part of something extraordinary – welcome to goeasy! At goeasy, our people and culture are at the heart of everything we do, and we’re proud to be recognized for it. We’ve earned prestigious accolades such as Waterstone Canada’s Most Admired Corporate Cultures, Canada’s Top Growing Companies, and the TSX30, highlighting us as one of the top performers on the TSX. We’re also honoured to be named a Greater Toronto Top Employer and recognized by Great Place to Work® as having the Best Workplaces for Women & Most Trusted Executive Teams, and included on TIME Magazine’s 2025 list of Canada’s Best Companies.  These honours reflect our commitment to fostering an inclusive, high-performance culture where talent thrives and innovation drives us forward.

As one of Canada’s leading alternative consumer lenders, we’re passionate about helping everyday Canadians create a brighter future. Our vision is to provide a path to a better tomorrow, today. We offer a full range of products, including non-prime leasing, unsecured and secured loans, and point-of-sale financing through easyhome, easyfinancial, and LendCare.

If you're seeking an exciting, high-growth environment where your contributions truly matter, we want to hear from you! Join us, and together, let's create a future of financial empowerment.

As an User Access Management Analyst, you will be hands-on for the daily User Access Management (UAM) operational activities, including the timely on-boarding, off-boarding, and branch transfers system access.

What will you be doing?

Perform day-to-day access provisioning, modifications, and deprovisioning for employees across multiple business units (EFS, easyhome, NSSC, LendCare, and corporate).
Ensure all new hires are provisioned within defined SLAs to support a “Day 1 Ready” experience.
Execute timely and accurate termination processes, including mandatory manual verification of access removal in critical systems.
Support transfers, role changes, and entitlement updates aligned to role based access control (RBAC) models.
Adhere to least privilege and segregation of duties (SoD) principles when granting access.
Validate approvals and conduct access verification before processing requests.
Support quarterly access reviews and entitlement certifications to meet audit and compliance requirements.
Ensure compliance with internal controls (e.g., Bill 198) and audit standards.
Participate in quality assurance (QA) processes, including ticket reviews and audit validations.
Manage and resolve IAM-related incidents and service requests within defined SLAs.
Partner with Service Desk (Tier 1) to resolve escalations and improve first-call resolution.
Maintain high-quality ticket documentation, ensuring accuracy and audit readiness.
Perform end-of-week validation of tickets and ensure process adherence.
Identify opportunities to automate access provisioning and lifecycle workflows
Contribute to improving the UAM service catalogue, access matrices, and provisioning standards.
Partner with HR, IT Security, Audit, and business stakeholders to support access-related processes and controls.
Collaborate with End User Operations (EUO) and other teams on shared responsibilities (e.g., device provisioning, M365 lifecycle).
Follow processes and adhere to corporate policies when completing user requests and resolving their access issues.
Investigate and perform verification to ensure the appropriate approvals are in place before completing any access requests.
Follow the Role Base Access Controls (RBAC) model established by the IT Security team to provide the appropriate access rights to the appropriate applications and servers.

What experience do you have?

Experience with IAM automation (e.g., Okta lifecycle management, provisioning workflows).
Exposure to access governance, audit, or compliance processes.
2–5+ years of experience in User Access Management, Service Desk, or IT Operations.
Strong understanding of:
- User lifecycle management (Joiner/Mover/Leaver)
- RBAC and access control models
Experience working in a high-volume ticketing environment with SLA targets.
Strong troubleshooting and analytical skills for access-related issues.
Experience supporting web-based and enterprise applications.

We offer a Flexible Work Program that provides you the ability to work three days onsite per week, from our Mississauga office.

Internal Applicants: please apply through the link and provide written endorsement from your current manager.

$56,000.00 – $70,000.00 CAD (includes base salary only)

We’re committed to attracting and rewarding top talent. Our compensation ranges are thoughtfully designed to reflect market competitiveness, internal equity, and the experience and impact each candidate brings to the role.

At goeasy, we believe transparency fosters trust - and that rewarding performance with fair, competitive pay and meaningful growth opportunities is key to our success.

Should your total compensation expectations fall above the posted range, we still encourage you to apply. If selected for an interview, you’ll have the opportunity to discuss this with our recruitment team, as there may be flexibility based on your background and overall fit. Total compensation includes base salary and bonus.

This posting is for an existing vacancy within our team.

Why should you work for goeasy?

Financial Benefits

In keeping with our mission to create better tomorrows for our employees, each year goeasy commits to continuously enhancing its total rewards. Here are some of the perks we offer:

RRSP matching and Employee Share Purchase Plan programs.
Annual bonus that rewards your hard work and dedication.
Employee discounts on furniture, electronics, and appliances.
MAT & PAT leave top-up.
Expand your financial knowledge through engaging Financial Literacy Learning opportunities.

Health And Lifestyle

Enjoy company-paid volunteer days to give back to the community.
Access 24/7 healthcare with Virtual Doctor Appointments.
Personalize your benefits with a flexible modular benefits package.
Stay fit and energized with exclusive access to our on-site private gym at our head office.

Employee Perks

Fuel your growth with the Tuition Assistance Program.
Double the impact of your generosity with Company Matched Charitable Donations.
Internal development training programs and platforms including job-specific training, career coaching, leadership excellence, mentorship, and many others.
Enjoy a state-of-the-art office space with perks like a games room, a healthy snack program, a fitness studio, free gated parking, and more!

Diversity, Inclusion, And Equal Opportunity Employment

At goeasy, we believe that we can only be the best when people are able to bring their best selves to work every day. goeasy is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. As an equal opportunity employer, we are committed to providing accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process. Please let the talent acquisition team know if you require an accommodation during any aspect of the recruitment process and we will work with you to address your needs. 

Additional Information

All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire. We thank all interested applicants; however, we will only be contacting those for interview who possess the skills and qualifications outlined above.

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More about this job

Responsibilities

Manage employee access provisioning, modifications, transfers, and deprovisioning across business units, ensuring timely processing, appropriate approvals, least privilege, and compliance with RBAC and segregation-of-duties controls. Resolve IAM requests and incidents within SLAs, maintain audit-ready ticket records, support access reviews and quality assurance, and help improve automation, service catalogues, and provisioning standards.

Requirements

Candidates should have 2–5+ years of experience in User Access Management, Service Desk, or IT Operations, along with knowledge of user lifecycle management and access control models. Experience with high-volume ticketing and SLAs, access-related troubleshooting, enterprise applications, IAM automation such as Okta lifecycle management, and access governance, audit, or compliance processes is sought.

Skills

User Access Management
Identity and Access Management
Access Provisioning
User Lifecycle Management
Role-Based Access Control
Segregation of Duties
Access Governance
Audit and Compliance
IAM Automation
Okta Lifecycle Management
Ticket Management
SLA Management
Troubleshooting
Quality Assurance
Access Reviews
Service Desk Support

Benefits

RRSP Matching
Employee Share Purchase Plan
Annual Bonus
Employee Discounts
Maternity and Parental Leave Top-Up
Financial Literacy Learning
Company-Paid Volunteer Days
Virtual Doctor Appointments
Flexible Benefits Package
On-Site Gym
Tuition Assistance
Matched Charitable Donations
Professional Development and Training
Career Coaching
Mentorship
Free Gated Parking
Healthy Snacks

Visa sponsorship

Not detected in the job text

Keywords

User Access Management
Identity and Access Management
IAM Automation
Okta
Provisioning Workflows
Joiner-Mover-Leaver
Role-Based Access Control
Least Privilege
Segregation of Duties
Access Governance
Access Reviews
Entitlement Certifications
Audit Compliance
Bill 198
Service-Level Agreements
Ticketing
Quality Assurance
Service Desk
Enterprise Applications
Web-Based Applications
Microsoft 365
User Lifecycle Management
Access Matrices
Service Catalogue
End User Operations
Incident Management
Access Provisioning
Deprovisioning

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