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Jobs in Canada

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Added 3 mins ago
Project Manager, Construction (Canada East)
BOXX Modular (Canada)
Stoney Creek, NB
Full-time
3+ years of experience as a Project Manager or similar role
Added 3 mins ago
Community Manager (Temporary Full-Time)
OLD OAK PROPERTIES
London, ON
$49,000 to $53,000 CAD / year
Full-time · Temporary
As our Community Manager, you’ll be the go-to person for residents and a key part of the on-site team. You’ll build relationships, solve problems, keep communication flowing, coordinate…
Added 3 mins ago
Estimator
The Taggart Group of Companies
Ottawa, ON
Full-time
Reports to: Estimating and Procurement Manager
Added 3 mins ago
Store Manager - West 4th
Knix
Vancouver, BC
Full-time
…revolutionizing the apparel industry with our best-in-class customer experience, innovative products and brands Knix, Kt by Knix, and Mntd. Come join us if you are looking for a…
Added 3 mins ago
IT Technician
University of Niagara Falls Canada
Niagara Falls, ON
$55,000 to $62,000 CAD / year
…services while delivering a high level of technical support and customer service to the university…
Added 3 mins ago
Repair and Restoration Tech
BELFOR CANADA INC.
Sarnia, ON
$24 to $30 CAD / hour
Full-time
●Identify and address issues affecting job completion, proactively communicating with the Project Manager and adhering to timelines to ensure quality work and customer satisfaction;
Added 3 mins ago
Clinic Manager
Skin Vitality Medical Clinic
Barrie, ON
$55,000 to $60,000 CAD / year
Full-time
Clinic Manager (Full-Time) Skin Vitality Medical Clinic
Added 3 mins ago
Business Development Manager
Total Oilfield Rentals
Dawson Creek, BC
$90,000 to $110,000 CAD / year
Reporting to the Regional Operations Manager, the Business Development Manager drives and supports the growth of our business by identifying and evaluating opportunities for customer-driven…
Added 3 mins ago
Branch Manager
Total Oilfield Rentals
Dawson Creek, BC
$90,000 to $110,000 CAD / year
Full-time
…and the Northwestern United States. Our mission is to exceed customer expectations by supplying superior rental equipment, transportation services and product…
Added 3 mins ago
Retail Assistant Manager
Staples Inc.
Thunder Bay, ON
Full-time
Customer Experience: Lead and coach the team to provide exceptional customer service. Engage with customers, offer tailored products and services, and handle escalated customer situations.…
Added 3 mins ago
Retail General Manager
Staples Retail
Beloeil, QC
Full-time
We are seeking a dynamic and strategic General Manager to lead our retail operations team and drive operational excellence. As a General Manager, you will champion our selling model,…
Added 3 mins ago
Wireless Sales Supervisor
Staples Canada
Welland, ON
Full-time
As the Wireless Sales Supervisor, you are a champion of the customer experience in the wireless department. You help our consumers and business customers achieve their working & learning…
Added 3 mins ago
Student Life Coordinator
Algoma University
Brampton, ON
$55,348 to $69,185 CAD / year
Communicate regularly with the Manager, Student Life Operations, to provide updates on the campus experience.
Added 3 mins ago
Workplace Ambassador II
BGIS
Toronto, ON
Full-time
…various partners to ensure a high-quality seamless workplace experience is provided consistently for all employees. These partners include facilities and workplace experience teams, client…
Added 16 mins ago
PATIENT EXPERIENCE MANAGER
PhysioPlus Health Group
Toronto, ON
$60,000 to $70,000 CAD / year
Full-time
Patient Experience Manager Job in Toronto, ON
Added 16 mins ago
Senior Product Manager, Applied AI
Udemy
Canada
Full-time
We are looking for a Senior Product Manager, Applied AI to own customer deployments from initial discovery and product scoping through delivery, adoption, and value realization.
Added 16 mins ago
Sr. Payment BSA (Hybrid)
Cognizant
Toronto, ON
Full-time
Experience with Agile methodologies and tools like Jira or Confluence.
Added 16 mins ago
Commercial & Pricing Manager, Industrial Projects
DHL Global Forwarding
Toronto, ON
Full-time
We are seeking a highly motivated Pricing Manager, Industrial Projects to help shape and win some of the most exciting and complex logistics opportunities across Canada and internationally.
Added 16 mins ago
Manager, Enterprise
BrainStation
Toronto, ON
Full-time
As a Manager, Enterprise, you will lead engagements with global organizations as they transform for the AI era. Our clients are leaders in their industries, operating across markets…
Added 16 mins ago
Customer Success Manager
Borderless AI
Toronto, ON
Full-time
Borderless AI is seeking an exceptional Customer Success Manager who has customer success experience in HR-tech or HRIS companies to join our growing team. This full-time position will be…
Added 16 mins ago
Front Desk Manager
Park Hyatt
Toronto, ON
Full-time
The Front Desk Manager is a property department head responsible for the Front Desk, Communications, Concierge, Bell, Door, and Valet teams. This role leads daily operations, colleague…
Added 16 mins ago
Area Manager
Adecco
Toronto, ON · Greater Toronto Area, Canada
$75,000 to $80,000 CAD / year
Full-time
Adecco is recruiting an experienced Area Manager on behalf of a growing self-storage organization with multiple facilities across the Greater Toronto Area.
Added 16 mins ago
Logistics Supervisor
Stella-Jones
Kamloops, BC
Full-time
…supply on-time, cost effective service and coordinate with customer service, drivers, yard coordinators and driver…
Added 16 mins ago
Assistant Rooms Manager
Park Hyatt
Toronto, ON
Full-time
A minimum of 2-5 years’ front desk experience as a hotel manager is preferred.
Added 16 mins ago
Head of Customer Success
Ultimate Tech
Montreal, QC
Full-time
As a manager, they develop their team's frontline management capabilities and build a structured, scalable Customer Success function able to keep pace with a growing technology SME. Through…

goeasy Ltd.

Vice President, Customer Support & Operational Excellence

Mississauga, ON, Canada

Job type: Full-time
Apply by: Oct 22, 2026
Posting language: English
Posted: Sep 22, 2026

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Applications open in a new tab.

Original job description

Join one of Canada’s fastest-growing companies and be part of something extraordinary – welcome to goeasy! At goeasy, our people and culture are at the heart of everything we do, and we’re proud to be recognized for it. We’ve earned prestigious accolades such as Waterstone Canada’s Most Admired Corporate Cultures and Canada’s Top Growing Companies. We’re also honoured to be named a Greater Toronto Top Employer and recognized by Great Place to Work® as having the Best Workplaces for Women & Most Trusted Executive Teams, and included on TIME Magazine’s 2025 list of Canada’s Best Companies.  These honours reflect our commitment to fostering an inclusive, high-performance culture where talent thrives and innovation drives us forward.

As one of Canada’s leading alternative consumer lenders, we’re passionate about helping everyday Canadians create a brighter future. Our vision is to provide a path to a better tomorrow, today. We offer a full range of products, including non-prime leasing, unsecured and secured loans, and point-of-sale financing through easyhome, easyfinancial, and LendCare.

If you're seeking an exciting, high-growth environment where your contributions truly matter, we want to hear from you! Join us, and together, let's create a future of financial empowerment.

About The Role

Build the operational engine behind goeasy’s next stage of customer experience and performance. Set the strategy, create the playbook, and help teams across the enterprise use customer insight, technology, AI, and disciplined execution to make goeasy easier to do business with.

Reporting directly to the Chief Operations Officer, the Vice President, Customer Experience & Operational Excellence will set the strategy and transformation agenda for centralized operations - building a scalable, tech-enabled, customer-obsessed function that improves outcomes, reduces friction, strengthens operational discipline, and creates a high-performance culture.

This role is for someone who wants to build what comes next: a bold, digitally enabled operating model that understands customer pain points, uses complaints and frontline insights as a source of improvement, partners closely with goeasy’s Customer Experience team in Brand, and works across the enterprise to solve root causes and scale better experiences through process excellence, product mindset, technology, AI, and talented leaders.

What will you be doing?

Define and execute a bold roadmap for customer experience, customer servicing, complaints management, and operational excellence across centralized operations.
Own the operating model for complex and sensitive customer escalations, ensuring clear accountability, timely resolution, appropriate executive visibility, and a consistent approach to balancing customer outcomes, risk, compliance, and business considerations.
Deeply understand customer pain points, complaint themes, servicing friction, and frontline feedback; share critical operational insights with the Customer Experience team in Brand; and partner across Product, Technology, Risk, Compliance, Finance, and Operations to solve root causes and improve the end-to-end experience.
Build a technology- and AI-enabled enterprise complaints management capability, including intake, triage, resolution, reporting, root-cause analysis, escalation, remediation, and executive visibility.
Establish an Operations Center of Excellence that defines KPIs, health metrics, scorecards, governance routines, and mechanisms that make performance visible and action-oriented across all Contact Centre functions.
Bring a product mindset to operations by treating servicing and complaints as customer and team member journeys, translating pain points into roadmaps, pilots, MVPs, and scalable solutions.
Partner with Product, Technology, Analytics, Risk, Compliance, Legal, Finance, and frontline leaders to modernize tools, workflows, automation, knowledge management, reporting, and self-serve capabilities.
Simplify journeys, reduce manual work and rework, improve cost-to-serve, and redesign processes before automating.
Build and develop a high-performing leadership team with strong ownership, succession depth, high standards, pace, and customer impact.
Champion transformation by communicating the vision, aligning stakeholders, removing barriers, and ensuring new ways of working are adopted and sustained.

Who you are?

You are a strategic, progressive operations leader who can shape a function, set standards, and influence senior leaders across the enterprise.
You know how to turn customer pain points, operational data, complaint themes, and frontline insights into clear priorities, critical insights for the Customer Experience team, scalable solutions, and measurable outcomes.
You are energized by building what does not yet exist.
You bring the discipline of a scaled financial institution with the speed, simplicity, and digital-first mindset of a modern fintech.
You are customer obsessed, product minded, financially fluent, and talent focused.
You know how to build leaders who raise the bar for the teams beneath them.

What experience do you have?

15+ years of progressive experience across a relevant combination of operations, servicing, customer operations, financial services, lending, banking, transformation, process management, or related disciplines.
Strong financial services acumen, including customer servicing, operational risk, regulatory expectations, controls, cost-to-serve, and enterprise value drivers.
Experience building or transforming customer operations, servicing, complaints management, operational excellence, shared services, or center-of-excellence capabilities.
Proven ability to build scalable, customer-obsessed, high-performance teams with strong leaders, clear ownership, and succession depth.
Demonstrated strength in developing leaders, coaching for performance, raising the talent bar, and creating teams where managers are strong talent stewards.
Strong product mindset, with the ability to translate customer pain points, complaint themes, frontline friction, and operational data into problem statements, roadmaps, pilots, MVPs, and scalable solutions.
Strong process management and continuous improvement capability, including journey mapping, workflow redesign, root-cause analysis, structured problem solving, and benefits tracking.
Strong technology and data fluency, including experience with automation, AI-enabled insights, workflow tools, dashboards, knowledge platforms, self-service, or digital customer journeys.
Exceptional communication, executive presence, stakeholder management, and change leadership skills in a fast-paced, high-growth, regulated, or complex environment.

We offer a Flexible Work Program that provides you the ability to work three days onsite per week, from our Mississauga office.

Internal Applicants: please apply through the link and provide written endorsement from your current manager.

This posting is for an existing vacancy within our team.

Why should you work for goeasy?

Financial Benefits

In keeping with our mission to create better tomorrows for our employees, each year goeasy commits to continuously enhancing its total rewards. Here are some of the perks we offer:

Performance-based annual bonus and long-term equity incentives designed to support leadership impact and long-term wealth creation.
As a TSX-listed company (GSY), goeasy offers long-term equity incentives and a strong track record of shareholder returns, giving team members the opportunity to contribute to and benefit from our continued success.
Employee discounts on furniture, electronics, and appliances.
MAT & PAT leave top-up.

Leadership & Career Growth

Access to high-impact, high-visibility roles with direct influence on business outcomes.
Participation in goeasy’s executive leadership development programs.
Lead your own development journey with personalized growth plans, supported by coaching and mentorship to help you reach your leadership goals.
Fuel your personal and professional growth with our Tuition Assistance Program.

Health and Lifestyle

Immediate enrollment in comprehensive health, dental, and vision benefits.
Access 24/7 healthcare with Virtual Doctor Appointments.
Explore a wide range of wellness options through our new Wellhub benefit – from fitness memberships to mental health resources.
Enjoy a state-of-the-art office space with perks like a games room, healthy snack program, free gated parking, and exclusive access to our on-site private gym and fitness studio at head office.
Give back with company-paid volunteer days and Company Matched Charitable Donations.

Diversity, Inclusion, And Equal Opportunity Employment

At goeasy, we believe that we can only be the best when people are able to bring their best selves to work every day. goeasy is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. As an equal opportunity employer, we are committed to providing accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process. Please let the talent acquisition team know if you require an accommodation during any aspect of the recruitment process and we will work with you to address your needs. 

Additional Information

All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire. We thank all interested applicants; however, we will only be contacting those for interview who possess the skills and qualifications outlined above. 

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More about this job

Responsibilities

The Vice President will define and execute a strategy for customer experience, servicing, and operational excellence across centralized operations. They will lead the transformation of the operating model by integrating technology, AI, and process improvements to enhance customer outcomes and reduce friction.

Requirements

Candidates must have 15+ years of progressive experience in operations, financial services, or related disciplines with a strong background in transformation and leadership. The role requires exceptional communication skills, financial acumen, and the ability to build scalable, high-performance teams in a regulated environment.

Skills

Operational excellence
Customer experience strategy
Financial services
Change leadership
Process management
Data fluency
AI-enabled insights
Stakeholder management
Product mindset
Complaints management
Executive presence
Strategic planning
Team leadership
Regulatory compliance
Workflow redesign

Benefits

Performance-based annual bonus
Long-term equity incentives
Employee discounts
Maternity and paternity leave top-up
Comprehensive health, dental, and vision benefits
Virtual doctor appointments
Wellness options
Tuition assistance program
Volunteer days
Company matched charitable donations

Visa sponsorship

Not detected in the job text

Keywords

Customer Experience
Operational Excellence
Financial Services
Fintech
AI
Automation
Process Management
Journey Mapping
Root-cause Analysis
KPIs
Governance
Change Management
Lending
Banking
Shared Services
Product Mindset
Regulatory Expectations
Operational Risk
Dashboarding
Self-service Capabilities

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