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Added 1 min ago
Machine Learning Engineer
Netrolynx AI
Canada
Full-time
We are seeking a talented Machine Learning Engineer to join the Qualcomm AI Processor Solutions team. This role is pivotal in advancing the development of next-generation AI applications…
Added 1 min ago
Data Engineer (Databricks) - Consultant
Deloitte
Toronto, ON
Full-time
Ready to shape the future of data and analytics? Join our team of innovative professionals who are helping organizations unlock the power of their data through cutting-edge Lakehouse…
Added 1 min ago
Senior Data Engineer
National Bank of Canada
Montreal, QC
Full-time
…risk strategies team at National Bank means serving as a data analytics specialist. This position allows you to have a direct impact on transforming the organisation's analytical…
Added 1 min ago
Data Engineer
Zodiac Solutions, Inc
Mississauga, ON
Full-time
Added 17 mins ago
Digital Architect
Joblinxsapp
AB · Edmonton, AB
Full-time
Design scalable solutions spanning applications, data, analytics, and integrations.
Added 19 mins ago
Technical Lead
Method Integration Inc.
Remote, Canada
$120,000 to $144,000 CAD / year
Full-time · Remote
Analytics and engagement tools: Google Tag Manager, Google Analytics, Segment, Amplitude, Intercom, Appcues and Datadog.
Added 19 mins ago
Software Development Engineer , Customer Service Technologies
Amazon
Vancouver, BC
We are seeking a Software Development Engineer to join the engineering team building the Network Control Center (NCC) - an AI-native system that will transform how Amazon detects, responds…
Added 32 mins ago
AI Business Analyst
Kelly
Toronto, ON
$50 to $66 CAD / hour
Contract
Professional experience supporting data science, artificial intelligence, machine learning, advanced analytics, or data-focused initiatives
Added 32 mins ago
Data Science Developer
Transit
Montreal, QC
$90,000 to $125,000 CAD / year
Full-time
…hybrid working arrangement before; or (2) are a senior data engineer currently yearning for the (metaphorical) white lab coat that will let you conduct lots of “data science-y” experiments…
Added 1 hour ago
Manager, Technology Services IMITS
Sanya’k̓ula
Vancouver, BC
Full-time
…industry certifications, such as Microsoft Certified System…
Added 1 hour ago
Senior Baggage Handling System Engineer
AtkinsRéalis
Toronto, ON
Full-time
AtkinsRéalis is seeking a Senior Baggage Handling System (BHS) Engineer for its Western Region. In this role, you will act as the Client's Representative in the execution of large-scale…
Added 1 hour ago
AI Engineer With Python - 8 Years
J2B Global LLC
Mississauga, ON
Full-time
…APIs and scalable enterprise solutions. Build AI-powered data analytics and self-service platforms. Optimize data pipelines for performance and scalability. Collaborate with Risk…
Added 1 hour ago
Data Scientist
BMO
Toronto, ON · BMOPLACE
Full-time
…experience, and drive productivity. Collaborates with other data and analytics professionals and teams to optimize, refine and scale analysis into mature analytics…
Added 1 hour ago
AI Engineer, Winter 2027 (Co-op/Internship) - 8 months
BMO
Toronto, ON · BMOPLACE
Full-time
Added 1 hour ago
Senior Software Engineer (Java)
Mastercard
Vancouver, BC
Full-time
Senior Software Engineer (Java)Job Description Summary
Added 1 hour ago
Senior Security Operations Engineer (Talent pool building)
League Inc.
Toronto, ON
…for our engineers to do the right thing. As a Senior SecOps Engineer you will care deeply about “what goes bump in the night”. You have peers in Security Engineering who care about “build…
Added 1 hour ago
Principal Research Scientist
ServiceNow
Montreal, QC
Full-time
It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could…
Added 1 hour ago
AI Engineer, Entry Level (Canada)
Jobright.ai
Canada
Full-time
…the job search experience. They are seeking an entry-level AI Engineer to build and refine autonomous AI agents, develop sophisticated prompt engineering workflows, and integrate Large…
Added 1 hour ago
AI Engineer, Mid Level
Jobright.ai
Canada
Full-time
…and helps users find better job outcomes. The Mid-Level AI Engineer designs, builds, evaluates, deploys, and operates machine learning and generative AI capabilities, including…
Added 1 hour ago
Kafka Platform Engineer/Admin
K&K Global Talent Solutions INC.
ON · Ontario, Canada
Full-time
We are seeking a Senior Kafka Platform Engineer to administer, maintain, and optimize enterprise Apache Kafka platforms across Development, Test, UAT, and Production environments. The role…
Added 1 hour ago
Data Engineer, Early Career - 2026 (CAN)
Amazon
Toronto, ON
Full-time
Added 1 hour ago
Prompt Engineer - Early Career (Canada)
Jobright.ai
Canada
Full-time
…job search process. They are seeking an early-career Prompt Engineer to craft and evaluate prompts that enhance the performance of AI outputs across user-facing…
Added 1 hour ago
AI Engineer, Agent Product (Full-time/Part-time) (Canada)
Jobright.ai
Canada
Full-time · Part-time
Jobright is a rapidly growing AI job search platform in the U.S. that aims to simplify the job search process. The AI Engineer will be responsible for designing, building, and deploying AI…
Added 1 hour ago
Python Engineer, New Grad
Jobright.ai
Canada
Full-time
…accelerating your route to the best job outcomes. As a Python Engineer, New Grad, you will contribute to backend services, data pipelines, APIs, and AI-powered workflows used by real job…
Added 1 hour ago
Python Engineer, New Grad
Jobright.ai
Canada
Full-time
…accelerating your route to the best job outcomes. As a Python Engineer, New Grad, you will contribute to backend services, data pipelines, APIs, and AI-powered workflows used by real job…

GoFleet

Support Engineer

Mississauga, ON, L4W 4Y6, Canada

Job type: Full-time
Posting language: English
Posted: Sep 23, 2026

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Original job description

Support Engineer – Customer Solutions

Location: Mississauga, Ontario – Hybrid (4 days/week in office)

Type: Full-time

Team: Customer Engineering

Compensation:

Fresh Graduate (0–1 year): CAD $50,000–$62,000
Early Professional (1–3 years): CAD $58,000–$70,000

About ZenduIT / GoFleet / GoZen Intelligence

ZenduIT and GoFleet build technology that helps organizations manage fleets and field operations more effectively. Our solutions span GPS tracking, driver safety, AI dash cameras, maintenance, compliance, asset monitoring, workflow automation, and business intelligence.

We are now building GoZen Intelligence, an AI-powered fleet intelligence platform designed to turn operational data into prioritized insights, recommendations, and actions.

About the Role

We are looking for a Support Engineer who enjoys figuring out why something isn't working, rather than simply closing a ticket.

You will investigate technical issues across vehicles, IoT devices, networks, SaaS platforms, APIs, integrations, configurations, and data - identify the root cause, communicate clearly with customers, and help prevent the issue from happening again.

This role is about replacing guessing with evidence-based troubleshooting.

What You Will Do

Turn vague customer reports into specific, testable technical questions.
Investigate using logs, APIs, dashboards, SQL/data queries, configuration and event history.
Reproduce issues, test hypotheses, and identify root causes.
Compare working vs. failing systems to find meaningful differences.
Communicate clearly with customers about what we know, what we don't know, and what happens next.
Escalate issues to engineering with clear evidence, reproduction steps, and findings.
Identify recurring problems and help drive permanent fixes.
Create reusable diagnostic tools, queries, scripts, checklists, and documentation.
Use AI to investigate faster while verifying its output against real evidence.

What You May Investigate

Vehicles or devices that stop reporting.
API, authentication, webhook, or integration issues.
Missing, delayed, duplicated, or inconsistent data.
Firmware or configuration problems.
Recurring issues that have been fixed repeatedly but never truly resolved.

What We're Looking For

We value curiosity, critical thinking, ownership, and problem-solving over job titles or years of experience.

You should have:

Experience in technical support, application support, customer engineering, QA, implementation, systems, field service, or similar hands-on troubleshooting.
Experience diagnosing technical problems where the cause was not immediately obvious.
A methodical approach to separating symptoms, evidence, and root cause.
Working knowledge of areas such as REST APIs, logs, SQL/MongoDB, networking, SaaS applications, scripting, or IoT/devices.
Comfort with tools such as Postman, query tools, spreadsheets, or scripting environments.
Strong communication skills with both technical and non-technical users.
Practical experience using AI tools for technical work, with the judgment to verify the results.

Telematics, GPS, cellular, or vehicle-electrical experience is a plus, but not required.

Why Join Us?

Work where software, devices, vehicles, networks, and data come together.
Solve technically interesting real-world customer problems.
Have your investigations directly influence product and engineering improvements.
Build broad systems knowledge rather than following a scripted support process.
Develop toward Customer Engineering, Solutions Engineering, Implementation, Product, or Forward-Deployed roles.

Hiring Process

Application → AI-assisted interview → Technical investigation case → Hiring Manager → Final conversation

The practical investigation includes realistic technical/log data, and AI tools are welcome. We ask candidates to explain how they used AI and how they verified the output.

ZenduIT / GoFleet is an equal opportunity employer and welcomes applicants from all backgrounds. Accommodations are available throughout the hiring process.

Don't stop at the first answer. Find the evidence. Find the root cause. Fix the problem.

Apply now and show us how you troubleshoot.

Apply About employer

More about this job

Responsibilities

Investigate and resolve complex technical issues across IoT devices, SaaS platforms, and integrations by identifying root causes. Communicate findings clearly to customers and collaborate with engineering to implement permanent solutions.

Requirements

Requires hands-on experience in technical support or systems troubleshooting with a methodical approach to problem-solving. Proficiency in tools like SQL, APIs, and scripting is essential, along with strong communication skills.

Skills

Technical support
Troubleshooting
REST APIs
SQL
MongoDB
Networking
SaaS
IoT
Postman
Scripting
Data analysis
Root cause analysis
Communication
AI tools
Telematics
GPS

Visa sponsorship

Not detected in the job text

Keywords

Support Engineer
Customer Solutions
IoT
SaaS
REST APIs
SQL
MongoDB
GPS tracking
AI dash cameras
Workflow automation
Business intelligence
Troubleshooting
Postman
Telematics
Firmware
Webhooks
Data analysis
Root cause analysis
Technical support
Customer engineering
Systems integration
Networking
Scripting
Evidence-based troubleshooting
Fleet management
Field operations
AI-powered platform
Diagnostic tools
Log analysis
Configuration

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